My experience and service was Great. The service and quality of service and professional work was…read moreexceptionally great.

Our service call was handled very professionally by the contractor assigned to complete the small…read morerepairs. They did a good job, explained what they were doing and expected outcomes. The repairs were handled quickly, no mess was left behind. It was a good experience.

use house match for our move to Temecula, and to say they were beyond negligent is the…read moreunderstatement of the century. After paying a nearly $5k security deposit, we discovered 4+ months into our tenancy that both our Smoke Detectors AND C02 detectors were all either faulty or defective. When we requested a thorough walkthrough with House Match of the property due to our fear of faulty wiring (we were warned by multiple electricians that the wiring was extremely funky - example: the faulty smoke detector in the office was wired to the office fan which never worked until we discovered the wiring. Linda, Amanda, Pearl, and most important, Andrew (Drew) Butterfield failed to handle any major issue with courtesy, respect, or knowledge. AVOID HOUSEMATCH AT ALL COST!!! I know Pure Property Mgmt. technically owns them now, but they're still operating the 'House Match' way and it's both negligent, and a massive drain on your finances and time. Note: see drew's comment underneath. Yes Drew, we stopped paying because you were negligent and you/your staff refused to even acknowledge our emails until we stopped paying. It's called withholding rent due to unlivable conditions your bastard. If you want a SLUM LORD go with this guy, he'll harass you then try to slander you on the internet not to mention if your house happens to go up in flames due to faulty wiring he'll see 'well that's why we require renter's insurance' - which doesn't replace lost lives you dimwit. Btw Drew, releasing private information on the INTERNET like that is a breach of privacy per the court order. I'll be sure to pass that along to them ;) As i said, Drew's is an absolute a$$. If anyone would like his private number please contact me directly. Also - he's not the business owner LOL ‼‼‼ They were recently acquired by Pure and Drew is 'upper management.'

I am currently paying full rent in a 3 bedroom 2 bath home where a pipe broke and flooded two…read morebedrooms in March. They did nothing to clean the flooding until a month later. The smell of mildew/mold in the home was unbearable. Then after the first month, two bedrooms and one bathroom were gutted. My adult son and I have been paying full rent for the use of less than half of the home for 2 months now. We have only one useable bedroom and one useable bathroom. They have very poor communication and do not return calls. Be very wary

My first vacation to Mexico and we booked an amazing beach front property with this company. The…read moreproperty owner was very friendly and helpful from the moment we arrived early I might add which was not part of the agreement. Allowed us access immediately and while we was out venturing a water main broke... called Rick and he had it taken care of before we returned. Thank you so so much. We will definitely be returning! The property also very comfortable with epic views.

We had a wonderful stay at the Rosarito Beach location. The condo was clean, big and had wonderful…read moreviews. You'll be right in the middle of everything. We hate to have to go home, I will 100% be using Express Property Management in the future. If you're considering a stay, you can't go wrong with the locations!

We had a really nice stay at the Treehouse property. We were a family of 12 and we had plenty of…read moreroom and never felt like we were "on top of each other". In fact, if I were to design a vacation family home I would use this floor plane almost exactly! The bedrooms were nicely placed and each had their own full bathrooms. The primary suite had a bathtub and a twin trundle bed which met our family's need for our family with 2 young children. The 2nd and 3rd bedrooms were adjacent to the primary and had their own full baths with showers. Each of those bedrooms had Queen sized beds, which I must admit I hope the owner will consider changing at least the middle bedroom (plenty of space to do do) to a King sized bed. The 3rd bedroom might be tight but I would rather have a King sized bed and no night stand (personal preference). Also, the main area noise does carry straight back to the middle bedroom so place your heaviest sleepers in there! A door between the kitchen and the bedrooms would really help that but that would not stop me from renting this lovely home again! Main area and kitchen were nicely appointed and super comfortable. Fireplace worked beautifully! Games were stocked under the bar area. In warmer weather sliding doors could be opened for a huge open entertainment flow. We made breakfasts and lunches no dinners but the kitchen had everything you would need for meal prep( bring extras like foil and spices). Moving downstairs. We had a 2 year old so a door or baby gate up top would be recommended. I was surprised the downstairs floor was concrete. It does show that when I looked back at the photos but I just hadn't noticed. They do have a rug under the sofa/tv area and a fireplace. The area was really completely self contained and perfect for one of our families. Again, a King sized bed would be appreciated in the main bedroom and as the listing stated you HAVE TO ENTER THE 5TH BEDROOM THROUGH THE 4TH BEDROOM. This was perfect for our family with kids but would be a little odd if another couple were staying there. It is a bunkroom so I feel like it would only be used for families with kids so it was perfect! Both these bedrooms had no windows so they were great for sleeping in! Also, the downstairs had it's own heating system so you could completely control the downstairs temp which is not always the case. Big bonus! WIFI was slow when using our devices but the TV did not ever buffer while watching. Downstairs access right out to the firepit which we used to make Smores was perfect. House was SUPER clean upon arrival! I swept up the crumbs we produced after the first day then mopped the upstairs main area (neat freak) and the mop cover did not get full of dirt indicating the floor had been previously cleaned very well! Uber impressed! They do have you remove your trash to containers on property prior to check out but that was understandable and not a problem. Plenty of hot water. Water pressure good. House was not preheated upon arrival but warmed up super fast one HVAC was turned on. Jacuzzi was preheated upon our arrival so no waiting for it to heat. Lots of towels both bath and jacuzzi. This house is remote as stated. Down the end of a paved road. Gate to unlock (maybe install a motion activated light so we could read the lock at night) and then down a dirt road at lease a mile I would say. I personally LOVED the quiet. Someone else might be a bit uncomfortable with that. We left during a rain storm and the dirt road seemed fine. I don't know if that would be a problem had it rained many days or heavier. There are cameras at the entry gate to the property and someone does come EVERY time you leave and make certain the gate is locked. This was a comfort to me as someone is making certain only our party entered. The outdoor front patio could have been cleaner (dirt and leaves blown) but to be fair it was Fall and you are in the wilderness. Plenty of outdoor parking behind house. House is about 20 minutes from Old Town where we dined every night when not attending wedding festivities 5 minutes away at Galway Downs. I would highly recommend this property. Super clean and comfortable. As stated earlier I would totally use this floor plan if I were to build my own vacay home! We had a wonderful stay.

We LOVED our stay here! The Pony House was the perfect…read more"tiny home" for our family of four. There was so much for our elementary aged kids to explore all around the property...they are already asking to go back. The communication and extra effort from management was truly top-notch. We had a wedding to attend at Galway Downs, and it was just a 2 minute walk to the ceremony! We are SO thankful we didn't stay in a hotel. This place was great!

I will always be grateful for this company.. Rented from them for 7 years when it was time to…read moreleave, it was sad moment, communication I would give a 10/10. Any issues with the place they will assist right away and send the repair company. Moving out process simple instructions. Whole staff always been nice and respectful, thank you willow Street. Many blessings.

As an owner of an ADU I've been very appreciative of all the staff at Willow Street. Since I live…read morein the main house on the property I'm especially critical of the quality of tenant. Over the years I've used them three times to market the property, screen tenants and present a multitude of well qualified applications. I'm always impressed with the speed and thoroughness of contracts. I find them very professional and my calls are always answered in a timely fashion.

They do not seem to work in the best interest of the property owner. The staff came across as rude,…read morearrogant, and unresponsive. They allowed unreasonable requests from tenants (or perhaps were simply looking for ways to bill more) and consistently made the owner feel like the problem. That was not the case--the owner has years of experience managing rentals and have always been fair, kind, and quick to address any issues. Instead of providing reliable support, this company was unprofessional and dismissive.

I honestly can't believe this company is even in business. Where do I even start. The lady that…read moreanswers the phone is clearly not enjoying her job as "realtor receptionist." She's condescending, arrogant, dismissive and obnoxious. You can't get ANY response in any questions you have about a listing, you just get "it's hard to say." Well maybe you should look into it, you know .. Since owners are PAYING you to manage their home. Good grief, it's no wonder some of these homes are sitting on the market for a month +. Can't communicate with them, can't get a response via email after you see a listing. They want you to BLINDLY apply and waste $$$ and have your credit pulled when 5 other people may have already applied. Unethical, incompetent, dismissive, and arrogant- DO NOT RECOMMEND DOING BUSINESS WITH THESE PEOPLE - OWNER OR RENTER.

If your looking for a house or wanting to sell your home and no one has been able to help you?!…read moreThen call Sofia Chacon and team!!! She is a hard worker, a go getter and won't stop till the job is done and you are satisfied! Sofia and Cindy were so in top of things that the sold my home on the 1st day!!! J in have worked with Sofia and her team many times and they continue to deliver. So much so that I have referred her to multiple family and friends. Any tome I had a question l, it was answered and I was COMPLETELY satisfied through out this whole process! It seriously couldn't have gone better. Thank you Cindy and Sofia for all your hard work and for selling my home to a wonderful family! Thank you thank you thank you!!!!

I appreciate Sofia Chacon & her Teams. Trust worthy, kindness , on time & always solved problems if…read moreany. Thank you again Sofia,Whotney,Charlyn,Marjie,Jaclynn You all are THE BEST Realtor & Property Management!

From the showing of the house to the signing of the lease, Lindsey was nothing but amazing. She…read morealways went out of her way to help answer our questions and has a lightening fast response time She is such a pleasure to work with and so friendly. I highly recommend West Coast Property Managers! They have excellent customer service and great people!!!

We had a very positive experience working with Nick and West Coast Property Managers. Nick was…read moreextremely helpful throughout the entire rental process, from marketing the property and screening prospective tenants to successfully placing a qualified tenant. When we later encountered the unfortunate and challenging situation of needing to pursue an eviction, Nick was knowledgeable, responsive, and helped guide us through each step of the process. Once the situation was resolved, he worked diligently to get the property ready and find a new tenant. We greatly appreciated his professionalism, communication, and experience throughout both the routine and more difficult aspects of managing our rental property. We would highly recommend Nick and West Coast Property Managers to other rental property owners.

We've been having a good experience with Benefit National after moving into a house 3 months ago…read more Valerie was amazing to show us the place and was wonderful communicating and answering any questions. The rental process was perfect. The house itself is great, though there was work that needed to be done and we knew that from the beginning. The maintenance crew has been amazing, Marc has been the best maintenance person I've ever worked with. He has meticulously repaired any issues, we've had a ceiling fan replaced, bathroom vanity replaced. We knew coming in that there would be fixes, and we we've been happy with how the response has been with any issues. Thanks to Valerie and Marc, this has been a great choice for us to rent through Benefit National.

Rented for three years. Never paid late ever, even during Covid. Moved out a week before end of…read moremonth, and BNPM was supposed to refund us for the unused days. Two months later, they are unresponsive and we are out $300. During our lease term, they were rarely very responsive anyway. They may have answered our calls or emails, but that's where the customer service ended. I'd avoid this property manager and save yourself the trouble.