Lance at Apex Appliance is the best! I love supporting local businesses and you can tell Lance has…read moreyears of experience. He's honest and realistic and super friendly. He fixed a broken drum in our dryer, but told us our washer wasn't worth the cost to fix and suggested we get a new one. Scheduling is easy via texting and he has always been right on time. Can't recommend them enough!

Prompt, friendly, good service! Lance and Karl were on time and finished the job quickly. Will…read moredefinitely use them in the future

Yesterday, my wife attempted to dry a load of clothes in or 10-year-old dryer; however, right after…read moreit started up she heard a noise and the drum stopped rotating. I checked Yelp for a Kailua appliance repair person and found Five Star Rated Corey's Appliance Repair. I called Corey and provided information on the make/model of the dryer and we agreed that the dryer belt had probably broken and needed replacement. Corey was at the appliance parts shop and said he would pick up a new belt and stop at our home LATER THAT DAY to perform the service. At six that evening, Corey arrived; diagnosed the situation; installed the new belt in 25 minutes; and left us with a working dryer. Corey was prompt, skilled, efficient, professional, articulate and fair-priced - the consummate repair technician. We highly recommend Corey to anyone in need of appliance repair! Bravo!

Our washer was not taking the water out in spin mode and was making a lot of noise. Called Corey's…read moreappliance service and he was able to fix it in no time and I didn't have to buy a new washer. Definitely calling again in the future. Haven't had a problem after.

Although there was an initial scheduling delay due to the fact that Alan is a one man repair team,…read morehis wife Sheila did a great job keeping me in the loop and updated with Alan's progress. Alan came, assessed my refrigerator ice maker malfunction and repaired it, all within about 30 minutes. Great service and value. I would highly recommend. I'd like to note that I called three other appliance repair companies listed on Yelp and I didn't even get a call back from any of them, just Young's.

I rarely leave really bad reviews but in this case I made an exception. I don't know if this is…read moretypical of their "customer service" but my experience with them so far has been pretty bad. First of all I called and left a message on Wednesday morning (11-4) to see if they could fix my Kenmore refrigerator ice maker. It's a really old (14 yrs) fridge and actually hadn't been working in at least 8 years. I have another fridge so it had never been an issue till my second fridge started going bad and I had to shut it off and order another one that was going to be delivered in two weeks on the 18th. They called me back later that day and the lady (I found out it was the owner's wife) asked me several questions about my fridge to first make sure they could handle the repair and then scheduled a service call for Thursday between 1:30pm-3:30pm. I thought so far, so good. On Thursday I waited.....and waited.....and waited. At 3:24 I called and left a message asking if they were on their way. At 3:54 Allan Young called from his cell saying that he was finishing up a job in Kaneohe and would be on his way. He arrived a little after 4pm to start the job. He removed the ice maker several times to check the issue and finally took it apart and found the motor was frozen. He removed some parts and tubing and put everything back and said he would need to replace the unit and should be picking it up on Friday. He didn't charge me at that point which I thought was nice and said he would be back and would write it up after it was completed. He verbally quoted the part at around $125 for a "generic" replacement rather than $250 for the original version, which I was okay with. Now the fun starts..... No word from him on Friday so I called their number. Apparently, they never answer the phone; you have to leave a message and hope they will call you back...they did not. On Saturday morning I tried to open the freezer door and found it would not open because whatever Allan had done on Thursday caused water to start leaking out of the broken ice maker and drip all down the inside of the freezer walls, shelves and the door. The water had frozen solid and built up around the door so that it wouldn't open!! I had to take a knife sharpener and chip away at the ice on the door so that I could finally get it open. Then I had to clear out all the other ice that had frozen down the walls, shelves and the bottom of the freezer. WHAT A MESS!! I called them back but no answer and no response. I remembered that he called me from his cell so I called him but no answer and his voice mailbox was full and couldn't take any messages....not a good sign. I texted him the issue along with a few pictures of the problem and asked him to call me back...no reply. It is now Monday morning and I haven't heard back from them at all and I have had to deal with this ice issue all weekend. Their office message says they'll be closed on Monday 11-9 and Wednesday 11-11, but they'll check their messages and call back "as soon as possible". The only thing I could do was to leave another message and then start looking for someone else to do the repair. I know that things are difficult during Covid times but I feel it is inexcusable for a service company to not even reply or respond to my numerous messages; especially when it is a problem that THEY caused. I am always willing to revise my review and opinion of them but at least have the courtesy to CALL BACK!. WHAT A NIGHTMARE THIS HAS BEEN!! UPDATE...11/14/2020 Okay, I have updated my review and revised my rating from 1 Star to 3 Stars. Allan's wife Sheila, finally returned my call on Monday afternoon and I explained the problems I had over the weekend. She was apologetic and said Allan was not working all week but we made an appointment for Friday afternoon. (I got in touch with another repair person on Sunday and paid him $100 to install a shutoff on my fridge water line. He came prepared with a hand-held steamer and was nice enough to remove most of the frozen ice). On Friday, Allan arrived and I explained the situation and he saw he had to remove the ice that was still frozen around the old ice maker. He cleaned and flushed out the water line and the overall repair took a little over an hour. At least it is finally done and working. Sheila called me about 20 minutes after he finished to check on the status and make sure I was satisfied, which was a nice touch (I don't know if she normally does that or called because of the problems I had). In summary, I can't give them 5 Stars because of the water leak that Allan originally caused. I feel that should not have happened or at least they could have installed a shutoff in the first place. I was actually going to give them 4 Stars but decided against that after my conversation with Allan. I told him that his voice mail was full and asked if he got my texts and photos I sent. He actually said he did but hadn't really checked his phone all weekend!!

Freezer door wouldn't close properly so I called on a Sunday evening & Dustin talked to me about…read morethe door. It was leaking slightly so he came over the next day at noon to repair. Quick response, great customer service, quick repair and reasonable price. Thanks Dustin!

What went well? Everything. Quick, efficient, kind and…read moreprofessional. I felt price was reasonable especially for a Sunday afternoon. We won't call anyone else for appliance repair. They called the next morning to insure our problem had been resolved. Who does that anymore? 5 star customer service.

Called & got Dustin to come out to check out our 3 yr old…read moreAmana washer, the same day after her got thru 2 other stops. The washer was not taking in water.He 's a nice friendly guy& after checking told me the computer board was faulty. Was $300 for the new board & $240 for install & service call. Total $ 540. Next day service. A new washer would have been $539 at Lowe's. You think no brainer right? Ask Dustin to do it, rather than have to wait& who knows what! He came the next day & done!!! Worth it! If & when something goes out,I'll get a better washer& a warranty( which I never buy) Tip : appliances are made to last 2-5 years sad , but true ! Recommend Dustin any time!!

Won't come back to repair the job. The guy didn't want to pull out the fridge to unclog the drain…read more A week later it clogged up and they won't answer their phones.

Repairman said my wine cooler could not be fixed because of lack of parts. He explained that US…read morecompanies have spare parts but good luck if it's a Chinese manufacturer (isn't everything made in China)? Why no spare parts? It's like built in obsolescence. I bought it from Costco too. Vinotemp. Buy at your own risk. He did not charge me for the call.

I highly recommend Max for Refrigerator Repair. He was efficient and the cost was reasonable. I'll…read moredefinitely call him again if I ever need his services. :-) Thank you

Mike made my day! He showed up when he said he would, did what he said he would do, and charged me…read morewhat he said he would charge. And he prevented my 14 year old dryer from going in the landfill. She's got a few more loads in her! My dryer was making a loud noise, like metal on metal. I contacted Square Repair and Mike got back to me immediately, asking for a photo of the make and model sticker. From that, he was able to identify the likely cause and give me a quote. We made an appointment within the week and he needed only a 2 hour window. My dryer works again!

Mike is the real deal! Efficient, competent, very experienced. Best of all, he knows his…read morecapabilities and understands his limitations.. Old school, something very rare here in Hawaii today. Fair pricing and superior communication and service. Mike repaired my dryer and frig.