Called & got Dustin to come out to check out our 3 yr old Amana washer, the same day after her got thru 2 other stops. The washer was not taking in water.He 's a nice friendly guy& after checking told me the computer board was faulty. Was $300 for the new board & $240 for install & service call. Total $ 540. Next day service. A new washer would have been $539 at Lowe's. You think no brainer right? Ask Dustin to do it, rather than have to wait& who knows what! He came the next day & done!!! Worth it! If & when something goes out,I'll get a better washer& a warranty( which I never buy) Tip : appliances are made to last 2-5 years sad , but true ! Recommend Dustin any time!! read more

Appliance Repair808 - Model & serial number - Appliances & Repair Near Me - Kaneohe, Hawaii

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Won't come back to repair the job. The guy didn't want to pull out the fridge to unclog the drain. A week later it clogged up and they won't answer their phones. read more

Called for leaking fridge. Appointment scheduled quickly, tech called to let me know when he would be available. Serviced the problem, cleaned my kitchen and was very helpful. Have used this company before and if needed will again. read more

Thank you Appliance Repair, Gary came to my workplace && helped us diagnose our freezer issue. Friendly, Nice, Honest && Informative while explaining our freezer's problem. Our freezer wasn't cold enough, all our food started thawing && we serve food daily. Called Appliance Repair early evening && they came by the NEXT DAY!!!! Thank you Gary!!! Unfortunately, our freezer doesn't have much more of a life. He worked so hard. We will definitely use him again, may be for me own house tooooo!!!! Thank you for being so nice and friendly with everyone. read more

I agree with other comments about Appliance Repair 808's technician Dustin being a very personable and sincere person but I would need to question his training, knowledge and qualifications for repairing refrigerators. He came to service my refrigerator for a water leak from under the refrigerator. He spent approximately 30 minutes during his first service. He at no time asked me where the water was coming from. This is usually the first question a technician would ask. He told me that the problem was a clogged drain plug. Instead of trying to clean the plug he cut off the tip. It was concerning to me that he would modify a manufacturer's part. The next day Dustin called to follow up on the condition of the refrigerator, a plus for his service. The refrigerator was leaking more profusely than before he worked on it. He offered to come on Sunday, which I appreciated since I was getting exhausted trying to prevent a flood in my kitchen. He spent another 30-45 minutes replacing a section of the ice maker water tube on the opposite side of the leak. Very puzzling. Leak problem has yet to be resolved after 1 week and 2 visits. He offered to come back for a third visit at no charge but I declined, did my own trouble shooting by checking on line and looked for another company. He charged me $240 for the first visit and $100 for the second and still no resolution to the problem. It's been a very disappointing and frustrating journey. read more

I see that my experience is similar to others on YELP. My reply is also, 2 fold. Dustin is extremely responsive. Answered immediately, set up Appt., showed up on time, diagnosed the problem and attempted a temporary fix, because he didn't have the right part. GUARANTEED his work, then charged me $180. Told me if I continued to have problems, call him back, and they would come right back and fix it, as all work is Guaranteed... 2 days later, our freezer started having the same "icing" problem. Called him, texted him, sent pictures of the icing, sent picture of the invoice, requested call back....NOTHING.... Going on 1 month now with no response from Dustin. Again, they get 2-stars, because he is really responsive.::but unfortunately, poor follow up, and will not stand behind his work. I really wanted to try and go local, to help out our local contractors, but unfortunately, I think that I will have to go with more reputable sources in the future... I found Dustin on YELP, he was highly rated...so this makes me start to question the validity of other vendors on Yelp, and the authenticity of its review and rating process... read more

Appliance Repair808 - Ice build up in freezer, weighing that warm air from the outside is still entering our freezer. - Appliances & Repair Near Me - Kaneohe, Hawaii

I called to have my fridge ice box fix, Dustin came fixed it and I was charge about $480 because it was leaking water, but now it doesn't make ice. Called again which he came and tried to fix it however he said it may need a new ice box and he guaranteed me he would fix it if it was still broken. He would call me the next day to follow up if problem was/wasn't solved. He told me the parts needed for a new ice box would cost $300 but I only just need to pay for $180 and he will pay for the other half and since I already paid $480 he won't charge me anything else just for the parts. So, the following day, Problem was not solved, my ice box still broken, he didn't call so I called on Friday, Sunday and a Monday and yet no answer from the repair man. I paid $480 for a half fix ice box. At least if you are going to ignore someone make an excuse as to why it can't be fix. This is unethical, bad work ethics...im still sore about the $480 I paid to still have a half broken ice box. read more

Very responsive at first. However, he did not answer my calls when my washer stopped working after he came out and fixed it. This guy is a lil shady or just overwhelmed with being a business owner. read more

I just back from the hospital after a foot/leg surgery with my leg in a full cast confined to a rented hospital bed in my living room. Wouldn't you know a few days after coming home, on the weekend, my refrigerator decided to crap out! Oh no! What am I going to do? Talk about stressed out. It's bad enough being bed ridden. Now I have no working refrigerator. On a Sunday I called every single appliance repair place I could find. I explained to them my situation. Nobody cared. It wasn't even a matter of money. I just needed my refrigerator working asap. Dustin called me back right away. He truly seemed concerned about my situation. He came out right away and took care of me. Dustin is not only a great appliance repair man but also a terrific human being. I will never forget what he did for me. Needless to say, I highly recommend him and he will be my go to guy should I ever need appliance repair again. read more

Same review like Vanessa...(scroll down to read her review) I had work done in April and service was nice. However, it still didnʻt make ice... so the Service person told me that the ice machine would need to be reordered. They would reorder for me. It is now August and no response to numerous emails. The company should just respond that they do not want to do extra work rather than avoid communications!!!! So Service requested is poor.... I will not use them again!!! Poor service, no responding to phone or emails. read more

Dustin responded to my call within 25 minutes of leaving a message on a Friday afternoon. I explained my problem and he set an appointment time span for the following day, Saturday. He called me before arriving to confirm time. He diagnosed the problem and was able to correct the freezer door not closing without having anything more than a service call cost. He went on to explain a manner to keep the door closing properly until it was time to replace the refrigerator, saving me $100's in additional parts and service. He also advised different brands to purchase in the future. Friendly, nice, informative, professional........I highly recommend Appliance Repair808. Got my freezer compartment back in operation until I need to replace the entire refrigerator in the future. read more

They take your money and never come back to do the job, call many times after their initial visit, left messages and no return phone call. on 2-14-2020, charge my VISA to order part for $274.12, never come back to finish the job, DISAPPEAR! Never use them again, will file complaint for BBB. read more

I called on a Friday, Dustin can on Saturday and my ice maker is now working like a champion. Dustin was profession, fast and clearly knew what he was doing. After a few minutes assessing the situation, he isolated the problem called in for a part and then returned later on for the installation. Dustin was no nonsense and very focused on the getting the job done right. After getting the part, he replaced the ice maker in about 15 min. When I asked about paying him, he said, "I'll call you tomorrow - if it is working you can pay me, if not don't pay me and we will figure out next steps." The ice maker started working in about 12 hours and when he called I was happy to pay the bill. I got the sense that he is honest and confident in his work and skills. I asked him about another repair and he let me know that that type of work was outside his area of expertise. I appreciate that type of clarity and honesty. I highly recommend him or others at Appliance Repair 808 for repairs. Also - he wore a mask the entire time and saw the obvious need to provide people space during the crazy pandemic we now live in. read more

SCAM!!!!! Stay away! Save your money! The reviews seemed great and I don't know if this is just one technician. Dustin came and 'saw' our fridge. Spent less then five minutes--seriously--'look'ing' at fridge. Determined it was the control board. Said it may take 1-2 weeks. Seemed fishy off bat, paid the guy the 'serovice call fee'. That's all theyre interested in! Service Call fees of $80! SAVE YOUR MONEY! Im compleltley done paying this but he has no intention of helping and fixing our fridge. Called back yesterday to tell us the board would take 4-6 weeks. LIES! I looked up on amazon and it takes 1-2 to ship to Hawaii--IF *big IF*that was the problem to even begin with. Not sure, but I know it takes more that 5 minutes to diagnose a problem. This guy even wrote up the receipt incorrectly. Service charge suppose to come out of total balance. He double charged the service call so it would have seemed like he would have took it of the balance. SUPER SHADY!!!!!!! read more

Appliance Repair808 - Appliances & Repair Near Me - Kaneohe, Hawaii

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I contacted multiple companies Monday in a panic as our 9 year old GE freezer & fridge got warm - with our turkey and everything for Thanksgiving in it... Dustin was the only one willing to come out ASAP - he was in the area already and was at my house in 10 minutes. He quickly diagnosed the issue, went to get the replacement control board, and came back to install it all within a few hours. Not to be overly dramatic, but he really did save our Thanksgiving food from going bad. Would call him again in a heartbeat. read more

Dustin was great, in less than 5 minutes, problem solved. He is knowable, courteous and prompt. I got him on speed dial now.

Dustin is an honest repair man with excellent communication. As a a real estate agent and trusted advisor, I know I can trust referring Dustin to others. He's always prompt and on-time, and reasonably priced. You don't need to worry about price gauging. read more

Called and initially spoke to Dustin who scheduled an Appt to come out to assess our appliance issue. Corey came out and troubleshoot and took the time to explain and actually show me. I really appreciated Corey's communication calls, timeliness, and work ethic. He got in, got to work and did what he needed to. Cost for visit and work was reasonable and topped with their professionalism and knowledge. I will definitely be calling them first on future calls for my appliance property needs. Mahalo Corey! read more

Very good experience with this company. Called yesterday after 5pm and booked an appointment for today (less then 24 hours) which was a relief because we NEED our dryer. Tech came out earlier which was fine and knew immediately that the dryer was fried. He didn't want to charge us for the diagnoses and even gave us a recommendation on where to buy a reliable dryer. So hard to find honest, ethical people now days. Highly recommend these folks and will use them in the future. read more

To be fair, I am going to highlight the good and the bad. The good: Gary and Dustin quickly came for an estimate. They are a friendly team. They thought it was a simple job, but it proved to be more complicated. Our family trusted in their recommendations and agreed to their plan. They returned within an acceptable time frame to perform repairs. It seemed too good to be true. After the first attempt to repair our appliance, they made efforts to provide additional services after we expressed that it was not repaired. They also, didn't charge any extra for these these additional services on the appliance. The bad: Unfortunately, their repairs were futile. The appliance was never restored to an operating status. It started to produce a noise, which was not there prior. The brothers made a total of 4 visits to repair our appliance. During the later attempts they verbalized their frustrations and informed us how they were wasting their time. After the fourth attempt we had to contact the brothers to inform them it was still not repaired. We were ensured again that someone would come. No one ever came back and we were never contacted again. They also wrote on the receipt that a 1 year warranty is included, which we are unsure the benefits of. At this point, we counted our losses in money and time and decided to end this on-going battle. In the end, we purchased a whole new appliance. I wish I didn't have to write this review, but all our family wanted was to be informed if they were unable to complete repairs. I hope this never happens to anyone else. read more

Dustin came out pretty quickly charged us a $210 fee to come out, said he'd get the part needed and come back out. More than 2 months later nothing. We've tried calling, left voicemails with his wife, and still nothing. Complete scam. read more

Reviewed this company here on yelp and read the reviews. Sent an email to them on Monday 5/31 and within a half-hour I received a response saying they could schedule an appointment the next day, Tuesday 6/1. I wasn't available so I scheduled for Thursday 6/3 at 10am. Received a call from them to confirm my appointment and that their technician Paul would arrive at 10am. Paul came right on time and took a look at my Kenmore Elite fridge that wasn't cooling properly. Paul took a look and found ice build-up in the back of the freezer panel. He removed all the ice and checked the compressor vents to make sure it wasn't blocked. He cleaned the vent and told me to see if that will help resolve the problem. He noticed the fridge compressor, which by the way I'm told is made by LG, was running a little hot but as long as it cools properly should be okay. But to also be warned that these Kenmore Elite refrigerators are known to have bad compressors. So need to monitor it and if it still doesn't cool properly then may need to replace the compressor which could cost up to $1k in repair/labor fees and may be best to just purchase a new fridge instead. Suggested to look into a Whirlpool as those are more reliable. My first impression of this company is 5-stars! Awesome in communicating with me promptly and very professional service. And most of all, they are not quick to push buying new/costly parts right from the get-go. Will definitely use them again for all of my appliance repairs as needed. Mahalo Paul for troubleshooting and making great suggestions. read more

Contacted Dustin from Appliance 808 for my refrigerator that stopped working. No cold air. Dustin made arrangements for another tech to come out for same day service. Paul diagnosed the problem and fixed my refrigerator that same afternoon. Great service and professionalism. Highly recommend and I will use again when an appliance needs to be fixed. read more

He's easily available for initial $80 "come out" fee but the hardest to reach after parts are order. Mainland guy. Stick to the locals.

Refrigerator went on the blink so I searched for someone to check it out and found Dustin on Yelp...gave him a call and was pleasantly surprised when he said he'd come over that same day. Polite, considerate and respectful come to mind when describing him. Professional and knowledgeable with additional resources to assist him with problems. He is fair in his pricing and has high morals and honesty regarding his work. I have no hesitation in recommending his services... read more

Justin is the most accommodating person, friendly, prompt and efficient. I highly recommend them, I placed my request at Yelp on 4th of July because my washer was leaking. He called me right away and asked if he could come by tomorrow.... He showed up, as promised, gave me a quote (very reasonable) and asked when it would be convenient to come back to repair, since he had to run into town for parts. Talk about service I explained to him that we wouldn't be back till 5:00 pm and he said okay is it okay to come between 6-8 pm that night, . Great customer service and friendly read more

Old Whirlpool Duet dryer started rattling. Contemplated purchasing new. Needed professional advice and got Dustin. Apparently it's just normal wear and tear. He replaced rollers and belts and now it's good as new. He also changed the bearings on our Kenmore 80/90 Series as he ran the dryer thru a short test. We were lucky to find Dustin. Highly recommend. You can tell the good ones because they are always busy! read more

I have used this company twice in the last few weeks. First the dryer broke. I was able to make an appointment for the next day. The repair was quick and reasonably priced. Very quick and professional. Then the washer broke. Again, was able to make an appointment for the next day. They came on time, had to leave to pick up a part, and was back within 2 hours. Called each time to let me know they were on their way. They also let me know on the phone when I first called that due to the type of washer I had, it could be an expensive fix depending on what it was, luckily it was a much easier fix. I love that they are upfront with that. Excellent service. read more

My review is twofold. First, I was very happy with the response I received from Appliance Repair 808 and being able to schedule an appointment on a Saturday with no problem. Dustin, the owner is really nice, wore a face mask the whole time and worked on my Maytag washing machine trying to find a water leak that was coming out the back of my washer. Dustin was very thorough and took the machine apart but wasn't able to find the leak and said my machine was fine. Since Dustin wasn't able to find the problem at my initial appointment, he said that I could call him back if it did happen again and I could use the $80 service visit towards the repair of my washer. The washer did leak intermittently and I called and texted about 3-4 times. I spoke to a lady early one morning and she said that she would get back to me but no one got back to me. I spoke to Dustin and he said he would call me back. This went on for about 5 months. Finally, I called a plumber and it turned out to be a simple problem - the water hose attached to the wall and washing machine was not tight and the water was leaking from the hose attached to the wall. My second issue, I had was with my ice maker not making ice. I called Dustin to see if I could use my $80 service credit towards the repair of my ice maker and he said "sure" so I made an appointment on the weekend. I appreciate the opportunity to schedule weekend appointments. That's a plus, HOWEVER, the service person who came out to look at my ice maker wasn't too 'akamai.' He took out my ice maker and said that I would need to order a new ice maker unit which would cost $246 and the labor would be $220. Total would be $466 PLUS tax! I told the service person that I would need to think about it as my Kenmore refrigerator is 8 years old. Well, my husband ended up taking out the ice maker unit and tinkering with the unit, pressed the reset button, plugged it back in and lo and behold, it works!!! Sorry, this is just my personal experience with this company. read more

They came on time and knew what they were doing and explained the problems with our stove and proposed solutions and cost before proceeding. They had our stove working in no time. read more

Dustin came out repaired(?) washer. Ran the washer one full cycle and discovered a small leak. Dustin and assistant came back and said there was a hose leak. Left to check on part and called back to say not in stock, ordered and would be here following week and would call me to schedule a time. Over two weeks has passed with numerous voicemails and texts. Just recently read some previous reviews and discovered that this is an ongoing problem with this company. Will be filing a complaint with the State Office of Consumer Protection. read more

I had used Appliance Repair 808 last year and was very impressed with their service. Recently, I had another reason to contact them. I left a message and received a call back right away. Dustin came on time to service my refrigerator. In the short time between my first call and the date of the appointment, somehow the refrigerator fixed itself, but I hadn't cancelled the appointment - I thought it might be worth having an expert check it out just in case. Dustin did have a look and tested the temperatures in the freezer and fridge compartments, and said everything was working fine. He would not even take payment for this visit. How impressive is that? Most service people would charge for any visit, but he didn't, and I really appreciated that. So although I've only used them twice, I would certainly call them again if I needed repair service. Service can't get better than that! read more

AR808 was the best. Same day service, unlike other appliance repair companies. When your refrigerator goes down you need someone ASSP and 808 was there. Problem was discovered, they had the part; we were up and running within 15 minutes. Thank you, I will call again if the need arises. (Hopefully, not) read more

My washer stopped working in the morning and it was Sunday...I thought for sure I would have to wait until Monday to find and Book a repair person. Super awesome that Dustin came by in just a few hours. He suggested alternatives which saved me $170....very satisfied read more

Our family's refrigerator and freezer slowly began to become warm and thankfully Appliance Repair 808 was the first company to pickup their phones that day. Dustin was able to come by and diagnosis the problem, a broken fan, within an hour and scheduled a next-day repair. Only reason for 4 stars is on the scheduled repair day, got a call that his truck broke down and was told I would be updated on when repair would take place. Ultimately, I had to call the next day to confirm a time to repair, which took place the same day without any issues. Overall, great service and would call again, God-forbid any issues. read more

He showed up late, looked at my washer and knew what was wrong with it but apparently I needed a new one? Is it that or can you just not fix it. Don't be lazy and then charge unfairly just because you don't want to order the part to fix it. It is so difficult to find a reliable repairman. read more

Dustin was fantastic! He answered my call first thing in the morning, came the same day which most appliance repair places couldn't do. When he came he gave me my options of cost depending on what he finds. He quickly fixed my washer and it works great now. Saved me $1000 on the fix rather than buying a new washer. Thanks Dustin!! read more

Came over in a timely manner. Diagnosed the problem and was able to secure the part. Set up a return time and date. Very professional and kept in contact with me. read more

Once again outstanding service! Second time we used them. Called yesterday and they came out today. They came at the time they said and provided honest repair service. Highly recommend! Aloha. read more

Contacted company and made an appointment for him to come out and look at my washer. Dustin came out Saturday and looked at it told me what he "thought" was the problem and that he was so sure he would go by the part himself and put it in. However, he said he couldn't get the part until Monday. I called and left a message Monday morning, left a message Tuesday morning for him to schedule the repair. Never called me back, never repaired my washer. Contacted a new company to come look at my washer and good thing I didn't waste my money because it turns out his "guess" was wrong anyways. read more