Jen had diligently and efficiently worked on our Dacor freezer until issues were addressed. Took a couple of months due to delivery of parts and bad weather BUT the job got done! read more

Amazing woman!! She is incredibly knowledgeable I use her regularly now as she gives great advice on whether to repair and how to maintain appliance or when not to bother. She also knows brands and appliances well. read more

Cannot recommend enough. The woman that owns the company was able to squeeze me in to come look at my washer the day I called. Came and gave me a fair quote and was back within a few days to fix it. She had a vast knowledge about appliances. Even looked at my fridge and told me about recalls and the exact year right off the top of her head. She is the only person I will call for my appliances in the future. read more

Great experience witb Pele Appliance Repair. Jen gave us a quote, showed up quickly , fixed our dryer. Very courteous & trustworthy Mahalo! read more

emailed them to see if they repair amana washing machines. they do! in theory. i called them to set up an appointment. they can come the next morning- great! they gave me a window of 9-11am. well, no one showed up. no one responded to my texts or calls either regarding the no-show. read more

Jen came to my home to diagnose a washing machine. She was combative from the beginning. I told her the washer was outside of my tenant's unit but she walked into my tenant's unit without permission. Then she called me to increase the diagnosis fee from $125 to $175 because she claimed she could not access the washer which was easily accessible. Then she just hung up on me. Not a lot of Aloha spirit. Edit: If you read the reply below from the company, you can understand the patronizing way they can treat clients. Jen was not happy to diagnose my Home Depot brand washer/dryer combo. She was combative. Trouble-shooting the electrical is an obvious part of the diagnosis since the GFCI was tripping so I would expect this to be done. Jen initially refused to look at the unit because it was in a shed. I pointed out that the shed did not have a back giving her full access to the back of the unit so jacking up the price on me is not a "sweet deal!". My text directions were extremely clear. The small shed was right next to the door she opened to my tenants home (see photo). And she told me that my tenant's apartment looked like a shed to her and that's why she walked into the apartment. Really? If she needs a photo to know the difference between an apartment and a shed, then I wouldn't have much faith in her ability to repair appliances. read more

Pele Appliance Repair - Appliances & Repair Near Me

Jen was great, a real pro. Good communication, showed up on time and spent a lot of time explaining what was going on with my portable dishwasher. read more

Quick detailed response. Seemed like an auto reply template but they were the first to reply. Found quick reply button options helpful and useful. read more

Needed our washer fixed and called Pele. They replied quickly and came within a few days. Cost was a little more than what was in our budget, however Jen is knowledgeable and also gave us tips on keeping our washer clean. Washer was fixed and is now working perfectly. Hooray for clean clothing!! Highly recommend!! read more

Super thorough service, very clear explanation, and they fit me in so quickly. Great value as the diagnostic cost goes towards the repair!

She showed up on time, explained the problem, I was able to fix it at a reasonable price.

​Huge shoutout to Jen! I was referred to her by a friend, and she showed up the next morning ready to work. She stays busy purely through referrals, and after meeting her, I totally see why. Even though my washer ended up needing an obsolete part, she didn't just leave me hanging. She gave me great advice on what to look for in a replacement and even told me I could text her to double-check which model is best before I buy. She's the best! read more

Pele was very honest about our old Refrigerator, its over 17 years old, best to get another one, Its our outside fridge in back our lanai, compressor died. we went to ross buy a refurbish one, should last another 5 years which is fine with us, cost us $475 with delivery. He also told me which Brand is good, and were they are made, if made in the United States excluding California it uses the new freon. Appliance made with freon R134 is well made. Fridge from Mexico and china sold in the US, and sold at Lowes or Home depot, will last you if your lucky, last less then 10 years. If made In the US, and not in California with R134 freon, will last 17 years average. read more

Knowledgeable, helpful and made sure I was aware of what was going on with my appliance. She gave great recommendation for repair and brands to chose from. Reasonable in price as she looked at 3 appliances during the visit. Definitely a keeper! read more

Our cooktop needed a repair, and I put in a request through Yelp for estimates. Jen messaged me and I followed up with a phone call. While the repair wasn't an emergency or needed to be rushed, Jen was able to schedule me for the estimate the following day. Jen assessed the repair and checked to see if the part was on island and gave me the total estimate. We scheduled the repair for the following week. Jen gave me a window for the repair, and that morning texted to let me know a more specific time that she would arrive. Repair was done, cooktop is working fine now, and I am a fan of Pele Appliance Repair. Thanks, Jen! read more

I absolutely could not be happier. Vince showed up on time and replaced the part within 5 minutes! He was both professional and personable and the price he quoted before me he showed up was exactly what he charged. I would highly recommend this company for anyone needing to take care of an issue with their refrigerator. Job well done!! read more

Professional service, good. Communication and dependable service. Would definitely use them again!

We're very happy with the repair of our LG Washer. She does most of her scheduling through texts, which makes it easier for her. Although it was the busy holiday season, they managed to fit us in, knowing how important it was to us. read more

We called Pele repair about a week ago because my washer stopped draining the water at the end of each cycle. I was pleased to see a lady repair person come by. He accurately assessed on the first try that the motor needed replacing. Within one week she had ordered the part and made it back to replace it. Unfortunately I tried the machine right after she left and I ended up with a flooded bathroom floor. I called her back and she was on another job but made it back here within 2 hours. She assessed there was a clog in the line behind the washer in the wall. This clog probably burned out the last motor. Although she is technically a repair person she had a professional snake in her truck. She could have stopped right there but offered to sneak the line for us instead of us having to wait and call a plumber another day. She also charges a fraction of what a plumber's call would be. She had to sneak the line more than 20 ft in. It was a nasty dirty job but she got it done! The line is clear and my LG is working like a brand new front loading HE washer like it should be. She saved us time and money and then gave me tips on how to keep the machine clean and do maintenance on it. Jen went above and beyond what I or anyone could possibly expect. As a tenant I appreciate the quick service and my landlord appreciates a great price. Thanks Pele Appliance! read more

Pele Appliance Repair - This is my newish LG washer which was repaired today - Appliances & Repair Near Me

I needed to find someone quick to repair my microwave and Jen responded so quickly and had availability! Although our initial conversation was short she told me her price and based on my issue, what she thought was wrong with my microwave. She was able to do her diagnostic and fix the problem right there. From the other 3 prices I got, hers was reasonable. I was just glad that she was efficient, prompt, and that I didn't have to order additional parts. Give Jen a call for your appliance concerns and ask her any questions you may have, she's helpful and willing to explain her process and findings. read more

Well, I did it! I washed too many overloaded and unbalanced loads that the washer had enough of the abuse. Using the Yelp feature to search for appliance services on Saturday morning turned up no one being available. I called one company, they could come over on Sunday but at a time that I was unavailable. Another's voice mail said not to bother leaving a message because they're already booked all week. So using the Get a Quote feature, I patiently waited for someone to contact me on Monday. And I'm so glad I did. Earlier Monday morning, I received a message from Jen of Pele Appliances and Repair. She quoted $175 as a basic estimate but it could go up depending on the problem. With my dad saying, you might as well get a new machine was enticing, I thought it best to see how much everything would cost before excitedly rushing to buy a brand new, state-of-art washing machine. I was actually working when Jen arrived and so the interaction was mainly with my sister. And it turns out the cost of repairing both my broken washing machine and a dryer making a clicking sound, everything cost me under $400; $385 to be exact. Jen took the first half of the payment in fixing the dryer and to order the part for the washer. She returned first thing the next morning when I got to meet her. Super pleasant lady. Super friendly. Quick service and was done by 8:20 when I had gone o work, which is at home. After 3 loads that day, both washer and dryer was so quiet and running like new. To my surprise, my sister even offered to wash my laundry too. I never saw anyone so excited to help with laundry! So 5-stars for Jen and Pele Appliances! Thanks for helping out me and my family. read more

Jennifer responded very quickly to my inquiry for a quote. Jennifer was at my house to service our refrigerator within a couple of hours of first contact on a Sunday!!! I must also mention it's a holiday weekend! I feel her prices was reasonable. I really appreciated her honesty about the repairs. Due to the cost of repairs, she suggested that we purchase a new refrigerator. She gave me a list of preferred brands and brands she would not recommend. That helped me a bunch!!! Highly recommend using this business. read more

Jen was able to come on a saturday (1 day after I called her) to take a look at my washer. She prioritizes appliances like washers, stoves and fridges since she knows how critical a time sensitive diagnosis and repair of these appliances is. She is efficient and accurate and I appreciate her expertise. read more

We're very happy with the repair of my LG Double Oven. She did all the work herself on a double oven top and bottom that had to be taken out of the wall. She does most of her scheduling through texts, which makes it easier for her. She got back to me the same day. Although it was the busy holiday season, she managed to fit me in, knowing how important it was to us to have an oven that's works. I recommend her very highly, great person and great work. Thanks again Jen. Diane L read more

Great, friendly, knowledgeable service. Highly recommend! Upfront pricing with quick turnaround as well. read more

Pele came and fixed my washer November 18, 2024. I was worried that I would have to buy a new washer but she got it up and running. Pele even went the extra step to explain the different settings, which setting to avoid because it causes undue stress on the machine, and which settings to use so my appliance will last longer with less repairs. I asked if she could take a quick look at my ice maker because it is giving me problems. I expected to pay a fee for this add on as I was paying her for my washer. I am going to use her to fix my now non-working ice maker. I highly recommend Pele Appliance Repair as she knows what she is doing and has great customer relations. read more

I am so happy I found Pele Appliance Repair! Jen is amazing! She responded to my request quickly, scheduled a diagnostic appointment within the week, and arrived for the appointment promptly. She also provided text updates regarding: her ETA. Jen diagnosed the problem with my washer in less than an hour and made her recommendations. Once it was decided to move forward with the repair, she quickly ordered the parts and scheduled to return with no delay. We hit a snag and needed an extra part, which she immediately ordered and scheduled to finish the repair once the parts arrived. The washer is working great. Jen is friendly and warm and professional. She also gave me tips on proper washer use to help keep it running well. And I also want to mention that her skills for moving a heavy, stacked washer/dryer in a small space on her own is very impressive! Highly recommend this business!! read more

Extremely knowledgeable technician. Communication was easy from the time of setting up appointment to time of diagnostic at our house. Technician knew details about parts and on-going litigation with some refrigerator manufacturers. Definitely recommend her services. Great value for the service requested (refrigerator diagnostic). read more

So grateful for Jen. She came and fix my washing machine in my apartment. Apparently we were overloading the washer and it was giving up. It was easy to book, good price, and quick service. Thank you so much. read more

Jen was quick to respond and came the very next day. She took a look at our fridges) and told us the next steps to diagnose it before ordering the parts. As for our stove, she determined it wasn't worth fixing as the parts to repair exceeded what it would be to get a new one. read more

Problem: On Tuesday, our laundry dryer wasn't spinning but there was still heat. We watched YouTube videos and determined that we had a broken dryer belt. But we didn't know how to fix it so I reached out to this business on Thursday. Solution: Jen responded quickly and came to my house the next day. She replaced the broken dryer belt in less than an hour and was great about explaining how she was fixing it. I honestly appreciate the help, quick responses, and great service! If you have a broken dryer, this would be a good business to consider. Thank you Jen again! read more

Pele saves Thanksgiving! Our Fridgidaire Refrigerator stopped cooling days before our holiday dinner we host every year. We were in panic, as we might have to order KFC for Thanksgiving (nothing wrong with KFC, eat there all the time). This happens on a Sunday, which apparently turns out to be the day that ALL appliance repair people are off... except Pele! She quickly answered our call for help, came the same day to diagnose, hunted down the part she needed and found the LAST ONE on the island! She picked it up Monday, the next morning, came and quickly installed it. Not sure if her labor fees were cheap, but they were reasonable. Maybe if other appliance repair people worked as hard as she did on a Sunday every now and then, I could tell you the difference. Regardless, now we will ALWAYS call Pele for our appliance emergencies. She really came through in a big way to save the day. Mahalo! Da Morris Ohana read more

Responsive, punctual and professional. Repaired double built-in oven with outstanding results. Thank YOU!!!

Jennifer is the best! Obviously no fun when your stuff breaks down or isn't working correctly but she makes it so easy. She is so responsive, reliable, and trustworthy. As a woman, I'm always wonder if repair people are giving me the same treatment and pricing they would give my husband. With Jennifer I don't wonder that at all. I know she's not only competently doing her job but she's also looking out for you as a client. She's building a business with ethically practices and creating loyal customers for life. read more

Our 27 year old dryer needed it a replacement motor and Jennifer came to our rescue. Her response time was lighting fast and was here the next day to trouble shoot and made the replacement the following afternoon. She was professional, fast and friendly. She even gave us tips on maintaining the unit and how to troubleshoot other areas in the unit. We highly recommend her on any of your appliance repairs! read more

Gasco sent several techs because my old Wolf stove was leaking, they weren't above to stop the leak but Jenn from Pele was able to stop the leak. read more

Communication was prompt and clear. Jen knew what she had to do after she checked my appliances and follow up was also prompt and accurate. I never had positive experience with other companies for appliance repair so I am glad I find her! read more

A late review but wanted to write a nice review for a great small biz! Jenn repaired our squeaky dryer and cleaned our dryer vent. I messaged her through YELP app and she was quick to respond with appointment time. She was easy to communicate with via text and was prompt and professional. She initially came for dryer repair but also cleaned our dryer vent. She was able to quickly identify the issue causing the squeak (replace belt) and had all tools and parts necessary for the job. After cleaning out the dryer vent our dryer works great. Mahalo Jenn! read more

NEVER HIRE Pele Appliance!!! I would give her 0 stars if I could. Jenn charged me $125 inspection fee + $355 to repair a dryer that wasn't heating. 4 months after installation, I called her to let her know that the dryer was not drying again. She said it would cost me another $480 again, as her warranty was only 3 months without any exceptions. She said she changed all the parts including the heating element and new thermostats/fuses. Most all suppliers including Amazon and Reliable Parts will give you a 1 year warranty on parts. She should've fixed the dryer for free and didn't even want to give me a break on the $125 inspection fee the second time around. I ended up fixing the dryer myself. When I inspected the dryer she didn't even reconnect the exhaust hose to the wall outlet, which was left dangling in the back of the dryer. Really shoddy work, and zero customer service. read more

My tenant has a front loading LG washing machine that wasn't draining water properly. Called two other companies that service LG and both said next availability would be in about 3 weeks. Called Jen from Pele on a Wednesday and she got me in the next day. Majority of communication was done via text, which was easiest for me and my tenant. Jen came in and quickly diagnosed the problem and ordered the necessary part. Jen let me know that the part will take about 4 days to come in. She installed part a few days later and washing machine is working. Payment was so simple invoice payment sent via text message and payment was done. Receipt sent to email within seconds and was already in pdf form. Would definitely recommend Jen from Pele, she was so easy to work with and accommodating to a few extra requests that I had. Very knowledgeable and fast working. Prices were cheaper than other quotes received. Thank you again Jen for taking care of washing machine issues, will definitely call you again when something else goes wrong. read more