Have not bought a car from them since 2014 Bought a E400…read moreConvertible Great deal Gave me a great lease rate Nice people I did everything over the phone They delivered the car and took my old lease car back with them

Buying selling servicing it's a great dealership with the very best vibe and staff. We have been…read morecustomers for two decades and we love their consistency

Buying a car can prove to be a stressful thing sometimes…read more Well, buying my car from Westside Toyota was a breeze. Everything was easy, every question was answered correctly and completely, the entire process was straightforward and fast. I want to express my appreciation for the people who made this work: Sarah Buchanan, Bob Steven Gatins. Thank you guys. Adrian

I never received a call back from service manager after several calls requesting one. My whole…read moreexperience was horrible & unprofessional. I will never use their service again.

I messaged a few Cleveland area Honda dealers through the Honda website in late February 2026…read more I was looking for a specific trim car. I wanted a 2026 Honda Civic Hybrid Hatchback Sport Touring model in Boost Blue color with BLACK leather interior. I requested to be communicated with ONLY by email and NOT phone. All of the other dealers began hassling me almost daily by phone and didn't seem interested in finding me the specific trim and color combination. They only were concerned with selling what was currently on their lot. Ganley Honda North Olmsted was the ONLY one that followed my request and communicated via email. I NEVER was hassled by phone, text, or voicemail. They even said there would not be a problem finding the exact spec car I wanted, since they did not have one available. Salesman Emmanuel (Manny) Verdino scheduled a test drive for 2/25/26 in a similar trim level Civic. Once I decided it was the car for me, I put down a $500 deposit to start the dealer locate process. Manny kept email contact throughout the entire process. Since that exact spec Civic is not widely available, most Ohio dealers were not willing to do a dealer trade for such a high demand car. After a thorough search, they were finally able to locate one in Lockport NY (225 miles away!!) a few days later. The car arrived at Ganley on 3/4/26 and I was scheduled to sign and drive for my car on 3/6/26. Manny even willingly came in on his scheduled day off to have me sign the paperwork. That was a huge convenience for me. The sign & drive process went off without a hitch. There was absolutely NO high pressure upsells and the price details I was quoted on 2/25/26 was honored with absolutely no changes. Matt Maier in the finance department made the overall process even easier. He also secured me a lower APR with Honda Financial and a massive discount on the extended warranty. I would HIGHLY recommend going to Ganley Honda of North Olmsted, and specifically Manny Verdino, for all of your Honda needs.

Top-Notch Service for My 2014 Honda Odyssey!…read more I brought my 2014 Honda Odyssey in for service at Ken Ganley Honda in North Olmsted, and I have to say -- the experience was absolutely first-class from start to finish. The van runs like a dream thanks to the knowledgeable and efficient team in the service department. A special shout-out to Ed Stein, the service manager, who went above and beyond to make sure everything was handled with care and transparency. He kept me informed throughout the process, answered every question I had with patience and professionalism, and treated me like more than just a number. That kind of customer service is rare these days -- and greatly appreciated. My Odyssey may be over 10 years old, but thanks to the team at Ken Ganley, it's running like it just rolled off the lot. I have complete confidence in their work and won't take my vehicle anywhere else. If you're looking for trustworthy, high-quality Honda service -- this is the place. Five stars all the way!

Great experience. Crystal is a fantastic sales rep. I got a good deal on a great car and this…read moredealership will work with you. All the negative reviews are clearly from folks with unrealistic expectations of working a deal. Do your research be realistic. This dealership will respect that you are prepared with facts not emotions. The sales floor was busy the time i was there. I can absolutely say the hour drive for me to North Olmstead and the time evaluating the inventory was worth it. I got an honest good deal on a good car. And those giving one, two, three star reviews didn't do their due diligence before hand. I will be back to this dealership.

BBB SERVICE DEPARTMENT D- RATING* Service Department scams…read moreand lies to their customers about work not performed on customers vehicles. Had another Subaru Service Department try to verify the 'repair'. They could not. The work video sent to me did not match my vehicle. I was told I had aftermarket products in my vehicle, when all Service had been performed at this location prior to this incident. Verify your repairs. Do not accept vague paperwork. Instead of apologizing, Mark the service manager was rude. All he needed to do was apologize and refund my money, not continue the lies. Always contact Subaru of America. I did. Forwarded all videos and pics to them. They found Ganley Westside Subaru's behavior toward me suspicious. Corporate is refunding my money. Avoid these Quota/Bonus concerned individuals who will pick your pocket.

I came here to get a routine service. Was quoted a specific amount online, I get here, explain to…read morethe service desk my reasons for being here and the rep tells me what I was quoted for online on the website which is where most VW owners use to book a service was not what I would be receiving which made zero sense to me so I ask to speak to a supervisor, the rep goes to an office and a bald guy who I would assume was the supervisor as he was tucked away in his own office, looks through the window at me, doesn't even bother to come speak to me but instead goes to assist someone else. He doesn't even acknowledge me during my visit. Not one leadership quality was displayed from him during this moment. Given the fact this wasn't the first time I've experienced abhorrent service here, I'll be going to Streetsboro from here on out. At least they know how to treat their customers.

I did not purchase my car from here, but after having a terrible experience on the East side, we…read moredecided to try the North Olmsted Volkswagen location for the service. I brought out Atlas here for the first service. Although they were very busy and I did have to remind them what service I was there for, the staff were super patient and attentive. It did take longer than expected on our first service, but they were so busy it was to be expected. The staff were very accommodating and the waiting area is large enough you can get some work done or whatever while you wait. The very helpful woman mentioned when I brought my car back for the recall that I can try first thing when they open in the morning and it should go quicker. She was right - it took only an hour for them to get through the recall and also wash the car. They pulled it around and made sure I had everything I needed. It has been a long time since I received this level of service from a car dealership. Will be back :)

Had a problem with a mirror falling off on my 2013 Soul -- and all it needed was a screw. There was…read moreno charge. Totally thrilled and highly recommend.

place is all about scamming the customer ! they will do anything in there power to say it's not…read moregoing to be covered under warranty 13300 miles on my Kia and said that road damage caused a ball joint to fail. charge me a service fee unless I pay 450$ to replace the ball joint scam artists do not use this place

I bought my car used picked it up two days later the right front spring broke I called and talked…read moreto Rob in service they looked it over and replaced both front springs and shock towers for no charge. That's awesome customer service in my book also my salesman Mark was very helpful as well I highly recommend this business if your in need of a car or service

This family-owned business makes you feel like you and your vehicle are in trusted hands. From the…read moreminute I arrived, it felt like white-gloved service!!! I was greeted by name, and they knew my car (year and model). We reviewed what was being done, and I was offered a beverage. Every person on staff made eye contact and spoke or waved. When work commenced, I received a text, and when they were wrapping up, I was provided with an update and recommendations. Oil change, rotated tires, all resets completed, and follow-ups on things I inquired about in 90 minutes. If you're looking for either a mechanic or in the market for a car (because they also restore and sell excellent vehicles), this is the place for you!!! Let them know I sent you!

I just wanted to say that the fact your employees are laugh reacting my review on Facebook even…read moreadds to my review to this dealership. I came in today to test drive a 2018 Yaris. The mileage was 40k for a 2 year old car. My grandma recommended this place so I decided to see if they could take away some of the amount off the car for high mileage. I asked if the car was in any accidents and he told me that they don't buy cars that have major damage which I understand, but he never showed me any carfax report. I found this car with less miles cheaper so I was going to see if they could maybe price match. When running my credit, he didn't tell us what the rate was and kept changing the subject. Kept bringing up the fact that it had new tires which I'd hope so for 40k miles in 2 years. He would not take off any money off the car. I've been offered 1.7k for my car and I've had dealerships go above and beyond to help me get a car. This dealership did not. I was going to buy the car today but he would not lower the price for a high mileage car for that year so I had to decline. Even a few hundred off probably would have helped a lot. I was planning on buying it today but I guess not. You have very secretive employees and unprofessional ones as well.

They sold us a 2017 kia sorento years ago, we paid extra to have the 10 year 100,000 mile warranty…read more I asked them to send me a copy in person and over phone but they never did. when it came time to use that warranty we found out that they lied to our faces, it was a 4 year warranty that didn't cover anything, they stopped returning my calls and my Kia with only 60k miles needs a new engine that no one wants to be responsible for. Never again.