This will be the only jewelry repair store I will use moving forward!!! The customer service is top…read morenotch and their work is impeccable! I had several very sentimental pieces that needed to be repaired and I am so glad that I chose Silverlust! Even if I didn't live in the area, I would still make the drive to them! Perfection all around!

Stunning one of a kind and custom made pieces that are heirloom quality. Small place with great…read moreknowledge and experience that can't be found with a large commercial-cookie cutter jeweler. Personable service with "Christmas like magic " designs. Not your over-the-counter, high priced, bubble gum machine jewelry.

Very friendly, very attentive to what you want. Excellent service. I once went in there to get a…read morebattery put in my watch, they were very quick.

First off, I did not "have", as Paul stated, anyone review Robsons negatively. I posted my review…read moreand my experience only. Definition of review: 4. To write or give a critical report on. I am legally allowed to do so. Freedom of speech. A review system is free to the public. Whatever other people did was based on their feelings and experiences. Robsons, please have your attorney contact me so I can forward them my attorney information who I have informed of this situation and Paul's threats to me. I have all the screen shots and information that I need. Definition of Threat: noun: threat; plural noun: threats 1. a statement of an intention to inflict pain, injury, damage, or other hostile action on someone in retribution for something done or not done. I was verbally put down by Robsons' clients for posting my bad experience with Paul the store manager. The ugly comments that were posted by clients and Paul's friends on my review and others who had bad experiences with Paul and the store, shows what kind of character he has and what kind of store it is. Poor Mandy seems to always have to buffer the disasters Paul causes. She is too sweet for that. Here is my experience Jan. 30, 2017. It seems I'm not alone in my feelings after posting my public review. My family has done business with Robsons for years. No issues until now. I went into Robsons to have my husband's watch repaired. I told the lady I was thinking about buying my husband a special watch for V-Day. She brought me to Paul, the store manager, to ask if he had a book for watches. He looked at me and said if I needed a book on watches to go to Barnes and Noble. The lady corrected herself and said I'm sorry a catalog to look through for a watch. He told her that's not what she said. She apologized again to him. He told me that they didn't have a catalog on books but they had some watches on display. I told him I looked and I didn't see one I was looking for, I was looking for a mechanical style watch. He corrected me at some point and said they are called automatic watches. He began to tell me how you can't just go out a buy a watch. It takes time and thought. He compared it to purses. Going into a Louis Vuitton store as opposed to a Macy's. It's not the best decision. I said "like the watch I have in my hand? The one I bought at a Macy's for my husband a few years ago?!" He gave a face and said he wouldn't have bought it. I felt so degraded! He went on about his opinion of good brands. He pulled up Bulova on the touch screen and added a remark telling me I could do this on my own; Like I was wasting his time! I picked out one that I thought would be nice and asked if I had it sent there could I have it engraved. He looked at me and laughed! Asked me where would you put an engraving?! I was so embarrassed. I called my husband crying. I was so upset! I called Robsons and left a voicemail that I wanted to speak to a manager about my experience with Paul. I spoke to Mandy 2 days later after they called about what it would cost to repair my husbands "Macy's" watch. I was upset because they hadn't called me back and expressed this to her. She was concerned. Told me she was going to bring it up to Paul. He would call and apologize later. Paul called me that night. Instead of starting off by apologizing he started off telling me how he watched all the footage and spoke to other employees to see where he went wrong and doesn't see how I would be offended! I asked him, "are you calling me a liar? That I am mistaken on my feelings and how you made me feel?!" He laughed and said well I can tell you are going to be negative. I told him well since he knew how I should feel after all of the above situations why wouldn't I be negative? He laughed and told me I am sorry that you were offended! I told him how could he apologize when he was laughing! He said well I just don't understand how you could be upset and laughed more! He used the word hunny way too much and it felt degrading; not sincere. I told him to not call me that and he'd laugh more! He told me that I am no longer allowed in "HIS" store! You couldn't pay me to go in there again! Thank you Mandy for taking the time and apologizing for him, something he obviously couldn't do for himself!

I had to have my ring cut off due to a swollen finger, and the urgent care mutilated it! Harold is…read morethe only person I trusted to leave it with for repair. Not only was it finished ahead of schedule, it is more beautiful than ever! mydiamondman forever!

Harold Reese is the only place I've purchased jewelry for the past 40 years. Even when I've shopped…read moreelsewhere he always beats the competitors price!

Went again today and I was seriously impressed. I went in with the intension of just cleaning my…read morenecklace but ended up buying a pair of earrings and pricing out a ring that will be used as my wedding band. Joseph was super patient and helpful with finding the right design for me. He listened to me blab on and on about my to be marriage situation. He gave me a great deal on my earrings and also made my necklace look brand new! I love coming to this place and I'm so glad I found a jeweler I can trust. My boyfriend and I have been wedding band shopping and it always seems like they are not honest with you. I know Joseph is not trying to get the most money out of me but he is trying to gain a loyal customer which I definitely am now! Try it out if you can!

My dear friend is a jeweler ~ a real life gemologist...bench jeweler. I've known them almost all…read moremy life. Thus, when I moved to Houston and needed to have a treasured watch repaired, I didn't trust just anyone. However when I interviewed the young man here, I was impressed. No they're not cheap ~ but I believe you get what you pay for. With all due respect, I don't want the Walmart clerk working on my Movado!

Went in to get a loose stone I purchased online evaluated. One of the owners was more than happy to…read morehelp. I would highly recommend this place to anyone.

My husband wore out his wedding band and it cracked (We didn't purchase the ring here but I saw…read morethat they did repairs). The customer service was great and friendly, and we got his ring back within a week. Unfortunately they did some unrequested modifications. The ring was a little dirty when I dropped it off but not so dirty you'd assume it was black... (it's a custom made one of a kind silver nugget ring). When I picked up the ring it was painted black in the nugget creases, they said it was "antiqued". I only asked for the band to be to be repaired and the ring wasn't "antiqued" to begin with so that was disappointing. I still want to give this store 4 stars though because they fixed the mistake quickly and I was able to pick it back up in a few days. I will be using them for future repairs but I will make sure to be clear to only fix what is asked.

This is the best jeweler for watches in the area without question. I will only bring my watches…read morehere and have for years.

Excellent place to replace your watch battery. Their prices did increase slightly. However, their…read moreservices are excellent as always. Drove in from Pearland to run some errands. Another person recommended me to stop by. I am so happy. My citizen watch stopped even after new battery installation. They fixed it!

Professional, experienced gentlemen. It was a smooth process for me to sell my jewelry. I was also…read moreable to observe & absorb new information as I witnessed them analyze my gold. I'd recommend this store to anyone looking to do the same.

This is about the shopping center that this family owns. It's absolutely filthy all of the time…read more Trash accumulated everywhere. No one cleans up anything. It's disgusting. At one point they had a homeless encampment on the front lawn which is now moved to the bus stop on the sidewalk. It's surprising that they have no pride when their jewelry store sits amidst the garbage.

The people who work here a rude , if you aren't of their nationality/race they simply do not care…read moreto assist you and are EXTREMELY RUDE. Absolutely horrible customer service. I have gone here several times in the past as well as family buying gold jewelry from here. After this last experience being treated with absolute disrespect I will never recommend this place. Same item I purchased keeps breaking and they fixed it WRONG. Do not go here gold is cheaply made not worth the price at all.