I am so glad I came to North Shore Auto Body. The customer service was top tier I felt respected…read moreand I got a better quote than I would had received anywhere else and I am happy with the work they did.

I brought my car to Dave, the owner of north shore autobody of Danvers. When I brought my estimate…read morefrom my insurance, he stated to me that He will call my insurance company and have them double my estimate so he can pocket the extra money. He then charged me an extra 150 dollars on top of the extra money he got from my insurance company, because he lied about how much the insurance company pays for labor. He also said he charges extra 150 dollars because of the superior work that his business does as opposed to other auto body shops. On top of all this, I had to bring my car back to the shop because they did not properly finish the job and reconnect rear lights which is a safety issue his excuse was my technician said that the car was all set. That is terrible and shorty work on his part to let that car leave his shop with the break lights not working! I would never take another car there because of the poor quality of work and the greed of the owner Dave, who cares about making money and screwing people over rather than just being honest and doing quality work for the money that they are allotted through the insurance company.In closing, he stated to me that I just have to submit paperwork to my insurance company to retrieve my 150 dollars back. The insurance company laughed at me and said he straight lied to you, and NO OTHER AUTO BODY SHOP ON THE BORTH SHORE CHARGES ANY ADDITIONAL FEE.

Visit Date: Aug. 1-2, 2024…read more I don't normally leave reviews, positive or negative, on many establishments unless I've had a noteworthy experience - and boy, I had an incredible one with the O'Reilly's team in Salem, MA! TL;DR: The team at this O'Reillys ensured that I was safe, supported, and heard. They went above and beyond in a time of need and were some of the best people I've ever encountered - especially as a solo traveler. Story Time: This year, I took a sabbatical from working as a surgical/transplant ICU nurse in the city of Chicago due to experiencing burnout. Especially through nonstop care of patients through Covid. With some time off, I embarked on a solo camping roadtrip to explore the New England region of the country in hopes to grow and challenge myself as an individual, meet and make connections, explore this beautiful part of the country, and have memories that lasts a lifetime. On August 1st of this year, nearly halfway through my roadtrip, my trusty station wagon with over 200,000 miles, finally decided to give me issues. My starter motor had failed and my battery light turned on in Rockport, about 45 minutes away from Salem. This was the only O'Reilly location that had the parts I needed. So that's where I went! Upon entering the store, I was greeting with warm welcomes from the team. I had explained my situation and kindly asked if it was okay to attempt to fix my car right in front (knowing that some stores will not allow this). But the team understood my situation and allowed me. At the time, fixing my car out front was the only solution I thought of in order to get back home, a mere 1,000 miles away. By the time I tried to fix my car, it was around 2-3PM, 90 degrees, sunny, and without any clouds in sight. Now you could probably see that I was drenched in sweat, working in a steaming hot engine bay, and fatigued. Which was all true. Without asking for more than the approval from the team, one by one, different members came out through their door, offering me an ice cold bottle of water, giving words of encouragement, or simply making sure that I was still okay. And that's what made all the difference to me, a stranger attempting to traverse a completely unknown part of the country. Without Victor, Adam, Edward, Derek, John, Thomas, Jennifer, and the rest of the O'Reilly's team at 142 Canal St., in Salem, MA., I wouldn't have had the perseverance, willpower, and support that I needed to get my car back on the road. So here's my utmost and warmest thank you. Thank you for turning one of the worst experiences I've had on this roadtrip to easily one of the best ones. Thank you for being present in supporting me and ensuring that I was safe. And thank you for being some of the nicest humans I've ever met. Keep doing what y'all are doing! Until next time my friends, John

I have worked with O'Reilly Auto Parts in Salem MA for a long time. I am a customer and they are…read morethe best auto parts store around with great affordable prices and big inventory stock with a lot of parts you cannot fnd anywhere else. Many Thanks to Jen, Derek, Tyler, Mike , Sean and the rest of the staff that works there. They are professional, polite and very knowlegeable of the parts that they sell. Thanks very much, DC

Fernando was extremely easy to work with. I wanted to schedule a test drive on short notice and…read moreFernando was able to accommodate me on extremely short notice. He is a great guy and clearly honest, and you can tell he and the other staff love their work and their cars. I watched him deal with other customers and he goes the extra mile to make sure their needs are met. They are very proactive about making sure all of their "problem cars" get PROPERLY repaired and not just band-aided. I didn't end up liking the car I looked at but I would still recommend anyone to go here and if I buy a car again soon this will be the first place I look.

I wanted a dash cam installed in my car. After reaching out through Yelp, Robert responded very…read morequickly and arranged to come to my work to install the dash cam. He showed up when he said he would and did a great job of installing the cam in my vehicle. Very responsive to texts and answering questions. Would definitely recommend.

Robert came to the house yesterday to do two dash cam installations, one in my wife's car, the…read moreother in mine. Fantastic job in both cars, I couldn't be happier with his work. Both installations are incredibly neat, excess cables bundled out of sight and trim panels reinstalled perfectly. Beyond there being two cameras in each car, there's no way of telling anyone was ever in there. First rate quality. I can recommend him without reservation.