Relaxing motel with no deposit required at check in! Motel has well taken care of gardens and an…read moreice machine on site! There are a couple of restaurants nearby and the Route 66 highway is nearby! The rooms come equipped with a flat screen TV, microwave, refrigerator, dressing mirror, telephone, wall mounted air conditioner, complimentary bath soap and shampoo! Only drawbacks here are: NO guest laundry! NO swimming pool! NO fitness center!

So I found this location online and looked at the reviews so decided to give us an shot However,…read morethis was super out of my comfort zone when you get there it's a pretty cute place from the outside parking is difficult to find if it's more than one person. So when I walk in the room, I automatically tell the room smells dirty and cold, and it just doesn't feel comfortable. The air is super loud. If you decide to turn it on restroom got clogged up it smell very dirty in there and it was just overall very uncomfortable. I couldn't really sleep at night it felt like the sheets were not clean properly. Either again this is just my personal opinion I definitely wouldn't recommend this place or visit it again and it's a lot of updating

Great place to stay when going to the races in Pomona. I liked it because they don't gouge you on…read morerace weekend like the other nearby places. I spent a couple of hours looking and they were really the only decent place that didn't jack up their normal rates. The other important item - the beds. The beds were FANTASTIC. My back gets sore with nearly all hotel beds - even the ones in high end hotels. Both my travel partner and I were amazed at how comfortable the beds were. They must be made of an advanced material and be new. Otherwise, it's an older road motel. They clearly take great effort to keep it as clean as possible, as I check anywhere I stay for crud in the tile corners, etc. I will be staying there next November without a doubt. Extra bonus - they are right across the street from The Top - a 'world famous' Pastrami and other item sandwich restaurant. Cannot be missed.

I had my athletic team stay at this location when competing against Azusa Pacific. My team had…read moreseveral bed bugs that were spotted on the beds. I am posting the after pictures and will also post the bed bugs in a separate post for proof.

So conveniently located and comfortable for family visiting from out of town…read more They were very happy with their accommodations, breakfast, and location. I was happy with the price.

The staff here are amazing! Cordial, patient, caring and go above and beyond for you! Donut and…read moreMason were the best of all! They had to deal with my inconsistencies, as I was visiting family as my mommy passed. They were so kind and receptive to my many qualms. I will be back again in a few weeks for my mommy's memorial service and look forward to seeing Donut and Mason again! Super clean place and very nice rooms! If I can give 10 STARS I would! Thank you all, Marti Rm#113

Spent 2 nights here with my pooch, front desk after 4pm was so sweet and attentive. The room was…read moretight but well appointed. My only gripe was the noise from the freeway the first night, the second night slept like a baby. The morning bkfst was nice but always too crowded, too many people in a small space, the lobby coffee was always so good. Walking the dog around the property I was seriously impressed by the landscaping around the hotel, very nice!

Serious Safety and Service Issues - Not What I Expect From Hilton…read more My husband and I stayed here using his Diamond account, and the experience was troubling enough that I feel obligated to warn other travelers, especially families. 1. Noise & A Sleepless Night We specifically requested a "quiet room" in our reservation note because we had an 8‑hour drive ahead during a winter storm. Despite this, we were placed on the 1st floor next to a heavy exit door that slammed loudly starting at 4:00 AM. At 5:35 AM, I went to the lobby to ask for earplugs or a room change. The night auditor appeared to be dozing and was initially unresponsive. When I finally got his attention and told him about the noise and my reservation note, he was dismissive, stating we should have requested a change earlier, such as when we first woke up at 4:00 AM. He offered no earplugs or assistance and said nothing could be done until a manager arrived at 9:00 AM. 2. Troubling Discrepancies & Billing Errors At 8:30 AM, we spoke with another staff member about the morning's events. Shockingly, she told us our reservation note did NOT include a quiet-room request. Instead, she claimed the internal notes we put in were "lower floor and away from elevator"--requests we absolutely never made. While the latter part of the note about payment methods was still visible to her, seeing our "Quiet room" request vanish and be replaced by different notes was incredibly unsettling. When I questioned this discrepancy and expressed my disappointment in the night auditor's behavior, she labeled me as "aggressive" for simply trying to understand what happened. Furthermore, when we checked out at 10:00 AM, I asked for a receipt with a zero balance for my stay with the payment cards listed because I was worried that the payments wouldn't be handled as promised. She insisted that she could only print out the folio as is--one that showed that we still owed the hotel for the night. She claimed she saw the payment arrangement put in by the check-in staff and that the balance would be "handled accordingly." Despite this, they mishandled the charges, and it took us another hour on the phone later to get the payment settled. 3. Customer Service Breakdown Between the lack of sleep, the unresponsive night staff, the unexplained changes to our reservation notes, and the hostile tone we received, we felt completely dismissed. My husband spent hours with Hilton Corporate trying to get answers. Ultimately, corporate forced us to choose between a standard room refund or points for the night, with zero acknowledgment of the staff conduct or the compromised reservation notes. Bottom Line I have always trusted the Hilton brand, but this stay left our family feeling uncomfortable, unsafe, and unheard. I strongly urge management to review their overnight staff procedures and system integrity so no other guests experience this.

After making a reservation at another local hotel, which was a disaster. I went down the street to…read morethe best Western. I asked if they had any availability, explain my situation and they were able to accommodate me. I was so relieved my room was wonderful. They give you complementary breakfast, which was so good.. You don't have to go to a restaurant. Great variety everything was really fresh.. and the hours for breakfast were decent in case you wake up a little later. Parking was great. Staff was wonderful from the gentleman assisted me when I checked in, the chef, housekeeping. Next time I head down that way, I'm definitely going to stay there again. Thanks best Western.! I was such a happy camper. Peace of mind.

Front desk staff were nice, as well as the morning breakfast staff, they were great. The whole…read morehotel needs some tlc, an update.

This rip you off don't stay here there bed bug roaches spiders most of all blood on the sheets mold…read morethe tubs are filthy

We stayed here when we had no where to live when we first came to Cali...Management was amazing,…read moreHIGHLY recommend

Oooof... I usually don't give things lower than three but their customer service saved them…read more AMBIANCE: Parking: Choices from the front or the sides, plenty of options. Feels: You're not too far away from the busy parts of West Covina and not too far from Cal Poly. It feels pretty isolated, when it's with tourist, you can feel safe. HOTEL EXPERIENCE: - Elevator wasn't workout - Layout is spacious! But setup is just a little off desk to tv - Some lights worked - Cleanable stains weren't clean - Wifi didn't have a pw and it didn't really work for me FOOD: - Their steakhouse is closed... - Breakfast is free but very limited CUSTOMER SERVICE: The servers were attentive and friendly. I requested to change rooms and they accommodated. TL; DR OVERALL: 1.5 Stars. As the review rating states, "Could've Been Better". There's some bare minimum but it didn't meet it. This did look like a place that was popping but that's not the case. Hoping progress happens as they continue to be "under renovations" TIPS: * Despite the low quality, yes do not forget to tip the workers.

Overnight visit on Friday August 4th Review #54 of 2023…read more I am unsure where to even start off here. This is in a secluded location off of Holt and Interstate 10 in Covina. Nice and quiet. Place looks amazing in pictures. A friend of mine stayed here years ago and I found it to be upscale. We as a family needed a last minute place to stay and this was one of the better options. Sticker shock upfront as we had to leave a $200 deposit for damages and smoking in a non smoking room. I comprehend that some upscale places will place a hold like this, but what we ended up experiencing this wasn't justified. My wife told me the door was missing between the room and living room. I didn't see it initially until we returned that evening for sleep. (When we returned that night, we saw two "working girls" one in the courtyard and one opening and closing her room curtains multiple times as we walked by.) we get to the room and I see the missing door along with a thin see through curtain. We ended up using a bed sheet to cover the front window to afford us some privacy. Get this... there was a huge caterpillar on our carpet when we walked in that evening. This place is in need of better pest control. One of the perks of staying here is breakfast being included with our stay for two. When we arrived at the spot for breakfast, it was cable locked and what I could see inside was unsanitary conditions for food. We may have dodged a bullet with that one, but false advertisement on the breakfast hours as it was done roughly thirty minutes prior to what the posted hours were. There are a lot more things to note and pictures that I could not post due to the limits. Last but not least, went to take a shower that morning and the handle fell off. While it looks nice in pictures, you don't receive the experience you are portrayed into getting. As a family we might stay here again in the future as a last resort vs a budget friendly spot. If you're expecting bang for buck it might leave you content or disappointed based on your perspective

Do not stay here. This place is a scam disguised as comfort. First, they still advertise as a…read moreHoliday Inn, but they are no longer affiliated--which they conveniently fail to mention until after check-in. That alone feels dishonest. The room? Unclean. There was a cricket crawling in the bathroom, and overall cleanliness was questionable. Breakfast was $15 per person--a complete joke. The bacon tasted like tomato paste, the potatoes (not mashed) were dry and flavorless, there were barely any eggs left, bagels were stale, and the fruit all tasted like pineapple, which is dangerous for people with allergies like me. They advertise a pool and spa, but there is no spa--just a basic pool. Another bait-and-switch. Communication was nearly impossible. The staff struggled to understand or speak English, making every interaction frustrating. This place is misleading, overpriced, and poorly run. Feels like a bait trap for travelers expecting a real Holiday Inn experience. Avoid at all costs.

Nice enough staff and very convenient location. Restaurant hours seemed to be hit and miss, plus…read morethe hotel is in need of serious updates, the elevators were tiny and hard to fit 2 people plus luggage, the hallways a little musty and needed freshening. Our shower didn't really drain well, but the beds were comfy. We didn't receive the room we booked, but overall it was ok. I loved the convenience to El Torito and other nearby restaurants.