The staff at Enterprise Mooresville is amazing and professional. I use this branch for all of my…read morecar rental needs. Thanks everyone !

Don't bother making a reservation here if you have an important trip. Even with a confirmed…read more reservation they typically over sell the cars and will have nothing for you. This has happened to me more than once . If you can't effectively track your inventory in 2026 you need some major overhaul.

Like w/ all national chains, your experience can vary from site to site. At this Hertz location (in…read morea house?) I have had great experiences. Atmosphere - house, red brick, friendly, like going to your aunt's to borrow her car. Price - Cheaper than an airport site and much more happy to see you. Selection - Decent. One time they tried to place me in an LTD....that was not going to happen. I swapped it out for a Nissan Altima. They have hooked me up before...like with a free upgrade that included XM radio. I was a happy camper. Overall - This place sure beats destroying your own car on a long trip and they have great customer service to match. Even...like... if...say you forget and leave your house key on their key chain. Um, I never did THAT. In closing (for those still reading), I would like to provide a travel tip. If you ever need to rent a car, choose the off airport site. You can/ will save a bundle in airport fees and taxes, which is one of the reasons why I love this site. You might be saying "But E, how do I get from the airport to the off airport site to rent my car?" Well did you know that w/ some Hertz locations you can do a one-way rental from the airport to a close off airport site location and they will not charge the one-way rental fee? Then after you pickup up your new rental (the next day of course) you just return it to the airport at the end of your trip. Thus, saving you a nice chunk of change in fees and taxes off of a five day or longer rental. Remember click it or ticket!!

They need better customer service, the car i had the check engine light came on a hour after i…read morereceived the car i reserved my car a week earlier and didnt get the car i paid for, the car floor was dirty and then when i returned the car they tried to say it smell like smoke but the car was cleaner then when they gave it to me

Editing my review because the office made it right and got us an upgraded car at the price we…read moreoriginally reserved. But, we waited several hours and had we not gone to the office to wait for a car to arrive I'm not sure we would have even gotten a car. This confusion should not have happened and I am uneasy about renting a car from Enterprise again. -- Unfortunately zero stars is not an option so I'll have to give this location a star. We have rented cars from Enterprise numerous times and it's been a breeze. We made a reservation over a week ago as part of our vacation, and confirmed this morning that we would be picked up (implicit in this confirmation, one would think, is that there would, you know, BE A CAR for us). Unfortunately when the time came for us to be picked up we received a call that the office has no cars on the lot and can maybe get us a car this evening. This is completely unacceptable. For us, it's a partially ruined vacation since we now may not be able to even visit family members we haven't seen in months. I certainly wouldn't risk renting for business purposes.

update: almost a year later and 5 more phone calls I spoke to the area manager who was also rude…read moreand could not be bothered. Makes sense as to why the manager is the way he is. no accountability even from the top. Update: It took 2 weeks to be billed for this-why? I have still yet to be contacted by the regional manager. Update: I had to go back to get the vehicle. I noticed the seats didn't stow and go so I asked if they could remove the seat. I was told no as it was policy. I again expressed displeasure from this morning and Hamilton wanted to tell me that it was MY fault that I wasn't ready this morning and get loud while other customers were in there. That is not the case. I called Friday to arrange this. On top of everything else this van smells of urine This location has become disappointing. I called Friday to arrange a pick up today (Wednesday) for a rental. I requested 9a but the guy I spoke to asked if I was okay with 9:30 since it takes them a minute to get in. I agreed to that and rearranged my schedule accordingly. This morning I receive a call at 8:38a saying someone was on the way to pick me up. I told Jamal from the conversation on Friday that I thought we agreed upon 9:30 he told me to call when I was ready. I called at 9:22a stating I'm ready the girl told me she was sending someone. NO ONE CAME for ANOTHER 30 mins. I drove to the location at 10a missing an important meeting that I had. Whoever was there was so lackadaisical about the entire thing. This is the last time I use enterprise.

Upgraded us from standard to minivan at no charge when our family vehicle went into collision shop…read morefor repairs for a few weeks..

I had a great experience with the Cornelius Enterprise location. I needed a car in a pinch. I found…read morethe Cornelius location of Enterprise online and reserved a car. The following day an agent came to my house and picked me up in the car that I had reserve. The gentleman I worked with (?) was very courteouse and professional, he had me out in 15 minutes. The car was clean, ran well, and the price was more than reasonable. CAM