The service department is just trash. They have had my ski for 5 weeks and worked on it for an entire 3.5 hours. Why do you ask? Because once I said it is going through my insurance, they stopped working on it and made everyone else a priority. The excuse I received is, well we worked on it and it is now back of the list again? How does that work, you start working on it and without fully diagnosing the issue I go to the back of the list? The only reason I brought it to them is because they said they are about a week out for service. Here we are 5 weeks later with still barely any answers and still have to diagnose the problem and order any party. First and last time I take anything there for service. Oh and they never call you to give you an update, you have to call them. Great service I must say. read more

We originally went to find a motorcycle for my friend. No dealership on Long Island had a Husqvarna, so we made the trip. To be honest the place was very nice and clean full of bikes to look , the employees at the gear section were very helpful and kind however when it got to the point of actually getting the bike it's when all went wrong finding a salesman was a task in of itself nor one approached us, when we finally found one his attitude was almost like we were annoying him by trying to get more information. Anyways when we asked about the price out the door he basically told us off saying if we were not gonna buy it that day no point in talking numbers. We eventually bought it that day in another dealer 30m East. Im not sure if we had this experience bc of our young age but we were serious about the bike and the attitude of just the salesman alone drove us off. read more

I went with a Kawasaki Vulcan S for my starter bike. Matt, Natasha, and Drew helped me purchase the bike. To any first time buyers, I would recommend asking about the freight/handling fee, assembly prep fee, and documentary fee. Be prepared for fees of over $1,000 on top of your purchase price. read more

Motorcycle Mall - 2021 Kawasaki Vulcan S - Motorcycle Dealers Near Me - Belleville, New Jersey

Tom yo plays games and does mad inquiries almost as to say either get the bike with me or we'll mess ur credit up with inquiries so that other places don't give u loans.. not a good place to buy anything. read more

Terrible bait and switch. I was quoted a price on the phone and I arrived with a certified check for the price I was quoted. The sales person knew I was bringing a certified check and knew the date and time I was going to be arriving as it is a two hour each way trip for me. Once I got there they added on a dealer fee and a prep fee which was never discussed. So I walked out and left without a dirt bike. Avoid this dealership at all costs. I should've read the reviews on this dealership prior to my trip out there.!!! read more

Had THE BEST experience at Motorcycle Mall in Belleville. John ,the owner, and Kim ,the sales rep, took such great care of us. I got to surprise my husband with a beautiful Ducati (an early birthday gift) with their help. From being great with our crazy kids, to our temp plates, insurance, warranties and gear... they were top notch! They have the most insane selection of everything motorcycle related. Thx so much Motorcycle Mall for being so great! read more

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Tom Ryu and Drew were great to work with. I paid a little more than I wanted to, considering the inventory shortages, but my experience with sales and finance process were great. It was so great that I purchased another Can-am. I bought a Ryker sport and then a few months later I purchased the Spyder RT limited. Both times it was a no pressure purchase. If you want to purchase a motor cycle just ask for Tom. He's a busy guy but a good dude. I'm in the market for another bike, so I will be seeing Tom once again. Thank you, Domingo Nunez read more

I put 9 k down on a slingshot after the deal did not go through i am not getting my money back, which is what is being told to me from the manager. I am now being told the money is NON REFUNDABLE after the sales person told me it is refundable. An attorney is contacted. PLEASE BE VERY CAREFUL WITH THE SALES REPRESENTATIVES AT THIS LOCATION AFTER FALSE INFORMATION JUST TO GET A SALE. Please don't make the mistake from purchasing from here. Then the manager is not any better he is no help agreeing with the sales rep to basically lie to get a purchase saying " it is refundable when it is not" please just don't put no money down to hold any item there, i wouldn't want the same thing happen to me happen to anyone else. I cant wait for my attorney to deal with them! read more

This place honestly sucks it's only good to go there and look at bikes every price is super high nothing is actually MSRP they charge double with the interest they just pray on weak minded people that just want bikes but don't know anything about financing Good luck paying double for your bike Absolutely ridiculous read more

Prices high here compared to other dealers, they tack on ridiculously high dealer fees, and the sales person was clueless on certain questions asked. Sales guy was unprofessional as well, he meant no offense, but definitely unprofessional as he suggested certain actions that made no sense which was untrue to begin with. Reading about the horrible service department makes me very hesitant to get service here, but to be fair I never experienced any of the service department first hand. The parts and apparel staff seem nice. The finance lady also seems nice and goes out of her way to try to help. read more

I was referred to Nick at motorcycle Mall by a friend. I was looking to purchase a gift of a UTV for my husband. I want to share the awesome experience I had while there. Nick is the manager and he was very knowledgeable and helpful. He put me in the trustee hands of Ricardo the sales associate. Ricardo couldn't be nicer and went out of his way to cater to my every need. We added some extras including a roof, windshield and a snowplow. The UTV was a surprise housewarming gift to my husband and Ricardo did everything he could to help keep my secret. He really went out of his way to make sure everything was done the way I wanted and when I wanted it. When it came time to deliver I had to make sure my husband wasn't around and they also catered to that need. Ricardo sent Bobby to deliver on a Friday night at 6 o'clock. There was a little issue with the way the windshield was installed. Bobby refused to leave until it was perfect. Instead of bringing the UTV back to the store it he actually troubleshot and fixed the windshield right there. I was so impressed with Bobby, he couldn't do enough for me. He went out of his way to explain everything to me and how it worked. He really exhibited exceptional service and was a great representation of the company. Overall from Nick to Ricardo to Bobby I had a fabulous experience... I recommend motorcycle Mall to everyone!! PS... my husband was completely blown away and absolutely loves his new toy!!! Thank you to everyone at motorcycle Mall!! read more

Motorcycle Mall - Motorcycle Dealers Near Me - Belleville, New Jersey

My motorcycle is a part of a limited edition production. I needed a specialist who understands the requirements and functionalities of the engine along with counterparts. I called Motorcycle Mall in hopes they understood my motorcycle and how to tune it up as well as any fixes. I spoke with a representative who looked up my model motorcycle and ensured they could fix my bike if I brought it in to them, the representative told me "its no problem bring it in, we deal with these types of bikes" and so I brought my motorcycle in for service. I received a phone call stating my bill was $500, and nothing was fixed because none of the mechanics understood the bike and didn't want to deal with it. Once I received my motorcycle, the engine would not stay on because they meddled with the air intake and disrupted the engines ability to remain idle. Big mistake bringing your bike here go somewhere else. read more

AVOID THESE PEOPLE AT ALL COST, OR IT WILL COST YOU PLENTY A couple of weeks ago, I went in their showroom to see a motorcycle. Even though I had no intention to purchase it, since I had no money even for a down payment, their swift salesmen sold me a ton of goods, aka lies, and convinced me to sign on the bottom line! They said that they would arrange for 100% financing, including the down payment! And they did, but with the most unfavorable and unreasonable terms! And by the time they added their "valuable services and mark-ups" and irrelevant add-ons, the final price of an $11,600 sticker, had climbed to over $16,000. After I got home that night, I had a chance to review the paperwork and realized I had been duped big time. The next business day, I rushed to call them to cancel the purchase! To no avail, however, as they stubbornly refused my request and pressed on with the sale! After much bickering, I was told, that the only way that they would "reverse" the sale, would be for me to pay them $705 for "prepping" the bike, even-though they had done absolutely nothing to the bike! At the end, I was forced to pay the $705 ransom in cash to them, to close the case, and avoid further complications with the two finance companies. Bottom line is that these guys at the Motorcycle Mall have no business morals or ethics and are they only to take your money! Nothing more! Avoid them like the plague, because otherwise you will pay dearly! The motorcycle mall also has an F rating with the Better Business Bureau. read more

They called me to come back and they did what they needed to do. They were very nice. The lady I had issues with wasn't there .. maybe they changed. Not sure but service was a pleasant experience . read more

Absolutely horrible service!!!!!! Finance was nosey about everything, no helmets in stock and I will never buy a bike from here read more

I took my 2016 Kawasaki Brute Force to the Motorcycle Mall for what they call a "first service" I had purchased the ATV used with VERY low mileage and wanted to get it looked at for "piece of mind" that everything was as it seemed. I was quoted $250 + tax for this service. I waited 2 weeks for an appointment. When I showed up, the guy who originally quoted me did not show up for work that day and there was no record of me making an appointment. The next guy said he would be able to get me in anyway. I was then quoted $350 + tax. I was told they would go over the whole bike, change the fluids, clean out the air filter and box, check all chains/belts, etc. When I got the bike back the air filter was bone dry (these are supposed to be oiled). The air box still had the old oil ( which had settled to the bottom from the bike sitting) and all the bugs still in it. They claimed they checked the spark plug, however, there was a spider web still across the spark plug wire which was there before I dropped off the ATV. (It is not possible to check a spark plug without removing the wire) They MIGHT have changed the oil because the filter was scratched up and there was oil all over the pan below the filter. My final price ended up being $420 (that's a lot of tax) I put a post (with pictures) on their website explaining all this..... it was deleted. I sent them an email.... they responded with a phone call. During this phone call I was told that they have the technician on camera doing every step of the service. Charlie ( the "service advisor") explained to me that they don't clean out the airbox, and they do not detail the bikes. He also explained to me that the spider web could have "re-attached itself because of the heat". At that point I was done listening to him because he was not being at all reasonable. He told me I could come look at the video so that I had my "piece of mind" I told him that this phone call was a waste of time... and I hung up. My final review: Terrible customer service. Horrible way to run a business. Extremely unorganized. Do not honor their price quotes. Poor quality of work. I DO NOT recommend them to anyone for any reason, and will NEVER return. read more

The service department is overpriced and will give you estimates that will be hundreds of dollars off of the actual total.

What you would expect from name, but got a great bike at a great price.all the accessories I needed. Great experience Tracer GT Cliff read more

Terrible customer service, I went to visit motorcycle Mall and I was very disappointed by the service I received. I went there on a Monday morning, so I asked if I can test ride and the representative said that wasn't possible, which i don't understand why, because I was the only customer in the shop. Ok so I asked if I can at least turn it on and just feel the R3 but she said that wasn't possible either. I wanted to buy the Yamaha R3 and the representative Ami didn't really care which is so strange. She didn't look like she really wanted to make a sale . Or help me out for that matter. Very strange. Maybe she was tired since it was the Monday after Easter. Anyway, I left and the day after I sent an email saying that I'm very interested in the R3 still to this day I haven't heard back from anyone. I guess I have to go to another dealership since these guys don't seem to care to sell to customers as insane as that sounds read more

i put down a $500 deposit and was Guaranteed to be the first when bike came in to receive it in just wait 2 months / well 5 months later i called and accidently spoke to another sales person who informed me that the product was sold to some one else / even though i had my name on it they lied and bullshit me i called them 7 times to confirm i would be first in line and was told not to call it was taken care of , as soon as bike arrived i would be informed DO NOT BUY FROM THIS COMPANY - they are all unprofessional the worst Frank the sales person a total bullshit artist I see I am not the only disgruntled person i will now use my social media business to inform every person possible i hate politicians and sales people read more

1- I believe most 5 star reviews are fake !! 2- They never tell how much they charge for their dealer fees over the phone. So if you driving a couple hours there, THINK TWICE if it is worth !! 3- Expect to add $2000 to the online price !!!!!!! 4- NEVER EVER I WILL RECOMMEND THIS PLACE !!!!! read more

This place sucks bought a 2022 ktm 300xcw rode it for like 10 hours started leaking alot of oil took it back to them been there for over 3 weeks havent called me at all to update me on the bike u pay so much money for a bike and they cant even help u onces u have problems with it or give u options first and last time i buy a bike from here and it was way over price read more

We came here to sell my brother's motorcycle for us to sit here for 3 hours as they "inspect" the bike in their service area for the bike to not even move an inch. Why lie and say a "few more minutes" when you don't come back to check until an hour later. Ridiculous. read more

Let's be clear on this first Rich- Reviews are honest feedback from customers and potential customers. Also, nice of you to filter my Google review out but I assure you it WILL be on there soon. Now, Whether or not YOU agree is irrelevant so keep your reply to yourself. Seriously, just don't. Reviews are customer based off of experience, not on what you feel or your NONSENSE excuses. You are rude, arrogant, a THIEF and need some professionalism training. Now, I have had pleasant experiences with Mayrelin (the only sales staff member I have ever dealt with) so this is not about her. The business practices and excuses about their fees are absurd. This dealer quoted over $3000 more over MSRP for shipping and prep fees due to "limited stock", "times have changed" excuses, "resale babble" -if I wanted to sell my product in the future ( THAT IS THE CUSTOMERS BUSINESS, NOT YOURS AND NOT RELEVANT TO YOUR SALES BUSINESS). I sourced an identical unit closer to me and paid $2900 less. Same bike, same "special edition", no msrp mark up, no excuses that they have to pay their forklift driver for unloading a crate (lol that was the funniest yet) but the NORMAL AND REASONABLE fees which I have paid several times when purchasing a bike, atv or pwc. Stay clear of their LIES and travel a bit into PA where they will treat you with respect, EARN YOUR POSITIVE REVIEW, and not rip you off taking advantage of people and their hard earned money. It's always about you Rich, never your customer. Again, save your reply. I won't be reading it. Sincerely, Jason with $2900 saved in his pocket. :) read more

Highly disappointed. Mayrelin lied and told me she was waiting for the banks response for my approval or denial in which the bike I was attempting to finance was sold right up under me. I have been working on this deal for over 24 hours and then she tells me my application was never submitted because it was sold. So why tell me you're awaiting response from bank? Why tell me you need A though Z and I give you everything in a timely manner just for you to waste my time? Terrible experience and I haven't even stepped one foot in there. Imagine this experience in person. 0 stars. Unprofessional. Mayrelin, you're the worst salesperson I have ever encountered. You're a liar. Expect this review on all platforms. read more

Bad sales department and sales person "Silim" from DUCATI and also not honest DUCATI manager

No customer service. Getting top dollar for all inventory. Above msrp. Stay away. The customer service is non existent

Purchased a Brand New 2023 SeaDoo RXT-X on 6/3/2023. I contacted Motorcycle Mall on 6/1 regarding the unit that was listed on their website. I made a Deal with Tom over the phone and went in today to pick it up with no surprises. After seeing so many negative Yelp reviews I was honestly expecting an issue but the transaction was flawless and I was out of the door in an hour with it loaded on my trailer. read more

GRIMY CAR SALESMAN is what comes to mind when you deal with this place. Went in to buy a cheap 3k scooter and they tried to get me to pay over 7k for it in fees and whatnot. Their service department is fairly rude and over priced to. For a tire change they wanted me to un mount the tires myself (When i asked why they sounded annoyed and gave a rude "because we don't do that") and bring them in for them to charge me 150$ plus 400 some $ for a tire change. Also if I don't buy tires from them they would charge me extra for using someone else's. What the actually F? It's a half hour 1 man job if you know what your doing but I guess they don't. again: GRIMEY CAR SALESMAN is what they are read more

I happened to buy some apparel there... Didn't fit very well though, the advisors weren't really helpful. Turns out, you cannot return it in new condition with all the tags and receipts, the only thing they do is the store credit!? Good luck getting your money back!!! read more

Worst customer service experience in a long long while. I was intentionally misinformed when it came to the turn around time for the services to be performed, I was lied to as I tried my damndest to get them to get on with it and complete the work and finally I was sent away with a incomplete and faulty repair as sensors weren't properly reactivated and as a result I very nearly layed the bike down under an oncoming truck on my way to a job. read more

This is the last update in my saga with that establishment. I purchased the same bike from another dealer for $1,500 less than Motorcycle Mall offered as their "firm" and final price. This is an 11% discount. Shop around before buying from them. I am in business myself, so I am far from suggesting that prices should be controlled in any way. It's their business model and apparently it works for them; however, if you want a more reasonable price with no arrogance, then do yourself a favor and compare. read more

TL;DR- You Could Die Here... Literally. If I could give this place 0 I would. I only came here because I got a price match quote on purchasing a new bike that they had in stock and my state's dealer had to order. I also saved a hundred dollars because I didn't have to pay NJ registration and Plate fee because I'm from NY. I got there at 11 am and was told it would be a quick process as I bought the bike in full in cash. I waited 5 hours to get my bike and each time I asked which was every 30 min, they said my bike was being prepped and would be ready "shortly." Basically I was blown off once they had my cash. Finally around 4:00 I get my bike!!! This wasn't a prepared 5 hrs, it was dragged out and I was left in the dark. Fine whatever they were prepping the bike right? Wrong. The bike comes out w 1 mile on the odo. The bike stalls as it comes out of the garage. The mirror is completely loose and about to fall off. The exhaust was chrome. But over the course of 30 seconds turned to BROWN BLUE AND YELLOW. There was a burning rubber smell and white smoke. At this point I was so light headed from not eating all day i wanted to just get out of there. The bike was supposed to be test ridden and adjusted per their policy which I signed. Yet obviously based on the exhaust and mirror its evident that isn't the case. At this point the sunny day turned to pouring rain and I had to take the bike as they ordered a warranty part to replace the exhaust on my lemon. Along the way home the bike keeps stalling; stalls in first gear clutch in, stalls in neutral. There is 20 miles on my odo and yet the bike runs like junk. Literally no attention to detail was given to a brand new bike. At this point given their track record I am scared to even go back to get the bike looked at. Mind you the salesperson I dealt with disappeared and I had no one to help me for 30 minutes after the bike was smoking and mirror loose. I had to frantically search for help in a crowded dealership the size of a football stadium. I don't even know what to do right now. Imagine waiting 5hours in the dark with no expectation as to when your bike will actually be ready. When it is "ready" you realize no prep went into the bike at all. Then riding a brand new bike you just paid for, and the exhaust is burnt already. You're in the pouring rain and the bike stalls at every other stop. The problem persists now a day later and not only was that horrific service, they put your life in danger. To make it right I got a t-shirt. Classic. read more

Motorcycle Mall - Motorcycle Dealers Near Me - Belleville, New Jersey

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I was enticed to use their service dept with the offer to mount my tire while I wait for $49.50 if I bought the tire from them... On arrival I found the tire was a lower profile than they quoted on the phone, but I wanted to ride tonight.. So I decided to go for it rather than wait a week for Internet delivery.. Service dept, tells me "we will get to it when we can.." On the phone they said they said I could get it done today... I pleaded. "maybe today maybe not... DO NOT CALL US.. We are busy.... we will call you" They never called... Next morning I was waiting at the door when they opened.. I requested a detailed receipt.... They told me they don't do that here that I had to go to the cashier... nearly a city block away. Final bill is 20% higher then quoted.. When I asked why, I was told to go back to the service counter... a block away... to ask them! Who needs a gym? I explained that with intercoms, phones email and texting.. It would be appreciated if they could use technology to figure out why I was being overcharged. I explained that I was quoted $49.50 four times for the job... On phone, at the parts counter, at service and on the wall of service I was quoted 49.50.. Why the 20% over charge.. "Taxes?" No taxes are 7%... "Tire tax?" No that is only $1.50!!! "Oh.. That's for parts" the guy at the counter claimed.. "For lube! Can't change a tire without lube... that stuff costs extra" I explained that extras should be outlined, not sneaked in after the quote or at job completion. I suggested lube charges be removed, that I have spent a fortune here over the past 20 years, and refuse to spend more than all four quotes I received from 4 independent employees... While I agree that if you are going to screw your customers it's only polite that you do it with lube.. However, I am not willing to pay 20% extra for it. This guy then goes into the computer and says.. You claim you spend a lot here... But I don't see it in the computer.. All I see is 107$ on this date and 125$ on this date and... I interrupted him.. I am not here to scrutinize my spending habits.. I don't want your philosophy on tire tax... I am disputing you charging me 20% extra for Vasoline!!! If it is a necessary item in the changing of a tire.. You should include it in the cost of a tire change, or disclose that you plan on charging for it! He reluctantly removed the erroneous fee.. Stating that "this time" he would do it. I read on yelp comments that this is new management.. New building.. NEW NEW NEW!!! But your tricks are old... Your service is a disappointment, and with the advent of increased online competition. It seems you are in need of a NEW attitude towards customer service. Buyer Beware!!! If they are crooks on the little stuff... What do you think they will do to you on big ticket items? Thank you for 20 years of parts and service motorcycle mall!!! The Internet offers me with alternatives on parts, and motorcycle mall does not have the market cornered on service. read more

I was in an accident on my bike and brought it to Motorcycle Mall on May 24. I was pretty sure the issue was a bent handlebar in addition to some cosmetic damage to the gauges. Since I had collision coverage on my bike and insurance was willing to cover it, I decided to to to Motorcycle Mall to be certain I wasn't missing anything. After holding onto my bike for three weeks without doing any work whatsoever, I was told that an initial diagnostic hadn't even been done yet! I picked up my bike in the exact same condition on June 14. Unless you're in the market for a comically overpriced oil change or tire installation, this place is worthless. read more

Motorcycle Mall - Given more than a month, motorcycle mall wouldn't have been able to repair a broken tachometer and bent handlebar. - Motorcycle Dealers Near Me - Belleville, New Jersey

If you're looking for a variety of different motorcycle makes, this is the place. This location, unlike many others, has a show floor of just about every make. The staff is friendly and will allow you to sit on each motorcycle. I've been riding motorcycles for over 12 years, mostly in California and this place reminded me of the motorcycle shops in San Diego. The staff provided feedback, reviews, pros, cons and personal opinion on each motorcycle. This allows both novice and experience riders, the chance to bounce your own thoughts, feelings, experiences and research with what a couple of the staff have to say. If you want to buy here, i highly recommend it. I wouldn't recommend coming to this shop to buy gear. Their gear is limited, pricey and doesn't provide much of a variety. It may have been due to "end of season" (August) but I would search for gear elsewhere. read more

I dealt with the service dept. They just don't care about the customer. They took my bike for an exhaust installation, kept the bike for 6 days. Never received a call with an update, I had to always call and ask about the status of my bike. They told me my bike was on the lift and the technician was working on the bike, that they had issues with some software. after the 6th day, I went there and request to see my bike, and they had it in a corner and nothing was done. None the less they said they will need another 3 days if I wanted to get my exhaust installed. I requested my money back for the exhaust and the store manager was giving me a hard time. Saying that he will see if he could do something for me. (after they say they will return my money ) he was expecting me to thank him !!!! Worst experience with a service dept ever. is like you had to kiss butt so you can pay for overpriced work. read more

I went in to pick up a mirror for my scooter. I was helped by Jonathan Lopez Parts Associate. He was amazing. I will return probably this week. read more

I bought my 2017 Ducati Super Sport from them, called service department for a recall from Ducati and spoke to Eileen, she said that I have to bring the bike then order the parts, wait for the parts to arrive then they will work on my bike and she said it could take 3 weeks or earlier it depends how long it will take for the parts to arrive. Why do I need to leave my bike, while the part is not in there yet. I called Cross Country Cycle and said... no need to bring the bike yet, just give me the VIN and we will put the order for the parts and we will schedule you for a service recall when we have the part then bring your bike in... not a good service department. read more

I wanted a Yamaha FX SVHO wave runner and none of the marinas near me had one or could even get one. Well Motorcycle mall had one and I drove right over. The price was not especially low but being it was high season for these things and you could not get one anywhere, no surprise there. They prepped it right and did my NY paperwork even though they are a NJ shop, so I was happy. I don't have the bread for a bike right now, but they have an amazing showroom of Italian bikes, which I can stare at while they winterize or summerize my wave runner. read more