Mr. Kenny, at the Roswell location has been so helpful with our purchase. We will be back to…read moreutilize their services in the future, as they made our experience with a big purchase seamless.

I had a fantastic experience when purchasing my vehicle. Kenny was very helpful and personable.read more

I had just moved here from California and was looking for a one of a kind vehicle, something that…read morecould offer both utility as well as style. I found the perfect vehicle at Atlanta Motorsports - a 2010 Ford F150 Harley-Davidson edition with a little over 100,000 miles on it! I decided to buy it almost immediately and I couldn't have asked for a more smooth and satisfactory transaction. The sales staff was both professional and kind. Carla, who handled the paperwork, was very efficient and walked me through the somewhat difficult registration process, only because Georgia had just changed their entire system of registration. I highly recommend Atlanta Motorsports if you're looking for a great vehicle at a great price!

!!!!!!DEALERSHIP DOES NOT PAY CARRIERS!!!! DO NOT TRANSPORT…read moreTHERE VEHICLES Absolutely terrible experience doing business with Atlanta Motorsports. We transported a vehicle for them and never got paid. We reached out multiple times by phone and message trying to handle it professionally, but kept getting ignored with zero communication or accountability. If you're a carrier or transporter, be very careful working with this company. Reliable businesses pay their invoices -- chasing people down for money already earned is unacceptable. Would not recommend

Brandy always provides excellent customer service with each appointment. She always answers all of…read moremy concerns. I am extremely satisfied each time I have scheduled a service on my SUV. I appreciate the coordination that she provided to ensure that I always have a pleasant experience. Sue A. & Syed E.

This is the update of the experience 16n January 2026 We…read morejust purchased our 5th Lexus from Nalley Roswell, And our last one from them. The dealership has changed and is definitely not purchaser friendly. Sales person we had purchased a previous Lexus before was not really interested or appreciative of the sale. Paper work, warranty information and support documents where e mailed together (large file) never reviewed or disussed. Random "sales managers" inserted themselves in purchase discussion periodically without any value added I cannot after 5 purchases even begin to recommend this dealership and sales personnel. Service in general was "fair" at best. Do Not Recommend

I've recently hit a curb outside of the auto shop…read more Luckily, I was able to get 2 of my right side tires replaced. Both tires exploded instantly during impact. The attending manager graciously assisted with driving my car into the shop. They didn't have my tires nor do they service tires. But, the manager managed to get ahold of couple tires at a neighboring location for my replacements. I didn't wait long for them to have both replaced. I think I was only at the location for about an hour or less once it was ready for pickup. I was told they usually only service their own cars that they sell. But, I'm glad they were able to assist me at the time of impact. They were my life saver!

Purchased my 2nd vehicle from them and can't get them reimburse me for delaminated tire and battery…read morethat rendered the car useless upon arrival. I've been waiting for months with promises but no results

Writing this review solely for the care, kindness, and above and beyond customer service I received…read morefrom David. The moment I walked in to the Roswell location, David greeted me, took the time to start conversation, asked if he could be of any assistance while I looked at vehicles, and ultimately helping me in finalizing my vehicle purchase. I test drove two cars that day, David printed out and pulled up all the specs. As a young woman, he did not pressure me, but let me ask questions and take my time test driving and looking at the vehicles. I fell in love with one of the cars, but it was not four-wheel-drive and needed that. So back to the drawing board! Over the course of the following 2 1/2 weeks, David stayed in contact and helped me look for the specific vehicle in four-wheel-drive at Carmax locations across the country. I ended up finding a completely different vehicle at the Lithia Springs location and David helped me with the transfer of getting that vehicle and another that I was tentatively looking at moved over to the Roswell location so I could come in for a test drive and view the cars in person. His promptness and help was above and beyond! There was no feeling of pressuring me to just to get a car because I like it, but talking over logistics and particular needs made this an educational experience for me in a great way! I went in that day with my current vehicle, cleaned out ready to drop off to them to sell, and test drove both of these newly delivered cars. I fell in love with one that had everything I was looking for, and walked away less than two hours later with my old car being traded in and that money used as my down payment and my new vehicle being looked over and ready to hit the road! David made sure to follow up with me over the following weeks to see how I was liking the car, and if I had any questions or concerns. So in writing this review, thank you David for not being a salesman who wanted to take advantage of a young woman car shopping, but in making the experience exciting, educational, and left me feeling good about my purchase and investment in my new car!

To whom it may concern,…read more I recently purchased a vehicle from CarMax and shortly afterward began experiencing issues, including a noticeable shaking in the steering wheel, vibration at highway speeds (over 70 mph), and a strong grabbing sensation when braking from higher speeds. Concerned about these symptoms, I had my local mechanic inspect the vehicle. He diagnosed the issue as worn rotors on all four wheels. Since the vehicle was still under CarMax's 4,000-mile/90-day limited warranty, I contacted the Roswell CarMax location to see if the repairs would be covered. I was told they were, and I promptly scheduled a service appointment. I dropped my vehicle off at 9:00 AM. However, at 1:30 PM, I received a call stating that my vehicle was too heavy to be lifted due to a safety concern--a reason I had never encountered before. As I was out of town on a work emergency and unable to immediately remove some light items from the back, I asked to speak with a manager for further clarification. It was unclear to me how my vehicle, which is not unusually large, could be considered too heavy when similar vehicles are serviced regularly. This raised concerns about whether the advertised 125-point inspection had truly been performed. My own mechanic had no issue lifting the vehicle and identifying the rotor problem--yet CarMax claimed they couldn't even complete a diagnosis. This experience left me both frustrated and disappointed. I was eventually informed that the Roswell location didn't have the proper lift to service my vehicle and was advised to visit the Kennesaw CarMax instead. However, upon contacting Kennesaw, I was told that all CarMax lifts are the same across locations--further adding to the confusion and inconsistency. Due to the lack of support, I ended up purchasing front rotors myself and completing the work with the help of my father. I then emailed the store manager to share my feedback, and shortly thereafter received a call from the service department. They offered to reimburse me for the front rotors, replace the rear rotors, fix the serpentine belt, and balance the wheels--promising an earlier service date than Kennesaw. I agreed to give them another chance, which in hindsight, was a mistake. When I brought my vehicle back to CarMax Roswell at 10:30 AM, I was disappointed to find that they had logged the incorrect service needs. Despite being told I would receive updates, I only got a call after I reached out and left a voicemail. I was informed that the vehicle had been ready "for some time" and that only the wheels had been balanced--none of the promised repairs had been completed. I expressed my frustration and requested to speak with the operations manager. During our conversation, he told me I should be satisfied that nothing was found wrong. I asked whether he had personally driven the vehicle to evaluate the symptoms, and reiterated that this was now the second full day I had wasted due to unfulfilled commitments from the service team. I also noted that I would now need to purchase and install the rear rotors myself. As of today, the vehicle still suffers from front-end shaking and rear brake grabbing. I will not return to CarMax for service. Based on my experience, their service department is inconsistent, unresponsive, and does not honor the warranty in a meaningful way. The customer is often left to rely on the subjective opinion of the technician or staff on a given day. CarMax claims safety is a core value, but I find this difficult to believe. Their inability to properly lift my vehicle, doubts about whether the 125-point inspection was genuinely performed, and their unwillingness to address serious brake issues all point to a lack of accountability and attention to customer safety. I cannot recommend CarMax for vehicle servicing. In my opinion, it is not worth the time, energy, or frustration.

bought a Genesis GV80 from Rick Case and couldn't be happier with the experience. I'm a pretty…read moredirect communicator -- I don't want to be sold or pressured. I want access to the cars, time to think through my options, and a fast, no-hassle buying process once I've made a decision. Kash, my sales rep, absolutely nailed it. He understood my style right away, gave me the space I wanted, and moved quickly when I was ready to buy. No games, no runaround -- just solid, respectful service. Huge shoutout as well to Matt and Gene in sales management. They helped streamline the process even further and made sure everything ran smoothly behind the scenes. What really stood out is how the entire team at Rick Case matched their sales style to my buying style -- which is the opposite of what you get at most dealerships. Highly recommend this place, especially if you appreciate a no-pressure, customer-first experience.

When I purchased my G80 I was sold on the VIP service etc with Hyundai's Luxury brand. All was good…read morein CA where I purchased the car, however since moving to GA I have received notices for two recalls. When I called Rick Case Roswell last year to schedule I was told that it would be six weeks before the first available recall service appointment. On the day of the appointment the dealership was closed due to the hurricane and I was told that I would have to wait another six weeks. Works schedules and life have interfered so this month I finally was able to schedule time off to drop the car off. When I scheduled I was told that they would have the parts for both issues and be ready to complete the work in one day. Well today was the day, dropped the car off and was told that they would be working on the two recall issues and call me later when they were done. Two and a half hours later I get the text message saying that they were done. I get a ride to the dealership and when I go pick up I was told that they only did service on one item and that they would call me when parts arrived for the second item. I say "wait, you said that you were prepared to do both items, what happened?" The service writer tells me that they have to inspect the vehicle first to determine if the car indeed needed the recall repair, and that my car DOES need it. Colossal waste of my time and they did not seem to care that it practically takes an act of congress for me to get time off. I felt dismissed, this was no where near the level of service that I was sold when I purchased my G80. The funny thing is that prior to the appointment day Rick Case Hyundai was sending messages offering to sell me a new vehicle while I'm there. I don't think that will be ever happening after my experiences with this dealership. Sorry to be so long with this review. No one at the dealership wanted to take my phone call so maybe someone there will see this and pass it along. Based on other reviews here, I kind of doubt that they will even care.

As far as dealerships go, this one is not memorable . Just a nice place, nothing splash or…read moreimpressive. Waiting area offers plenty of seating and free wifi. Service allows one to purchase parts from their website saving some $$ which is appreciated. Bit disappointed in their service hours no after office hours and more limited on weekends. "Express" oil change can take up to 1.5 hrs. Unsure how that can be classified as express....

**Honda Carland Service Department - A Cautionary Tale** (1…read morestar) On June 10, 2025, I brought my 2023 Odyssey for an idle-stop issue. What followed was a masterclass in how NOT to run a service department: **THE DIAGNOSIS DEBACLE** - 1:20 PM: Quoted $534 for a battery replacement before running any tests - 2:23 PM: Their own load test showed my battery at 958 CCA (Honda only requires 650) - 2:57 PM: Their diagnostic revealed the actual problem - a faulty battery sensor jumping from 25 to 3 m Despite their own data proving the battery was fine, they insisted on the unnecessary replacement. **THE RETALIATION** When I cited consumer protection laws and requested the correct warranty repair, Service Manager Jamie Pierce banned my entire family from future service (see attached screenshot). On June 25, Jamie admitted this ban was retaliation for "dragging us through the mud online" - except they banned us BEFORE I posted anything. **THE FINALE** After Honda Corporate intervened, their Field Technical Specialist performed a "final repair" on June 28. Three hours later, with my wife and two young children in the car, the vehicle failed again. **LESSONS LEARNED** - Always demand diagnostic data before authorizing work - Document everything (texts, emails, recordings) - Know your rights under Magnuson-Moss and state law **GEORGIA LEMON LAW INFO** If your vehicle has recurring issues: 1. No attorney needed - GA's lemon law is consumer-friendly 1. File directly with the GA Department of Law's Consumer Protection Division 1. Requirements: 3 repair attempts OR 30 days out of service for same issue 1. Remedies: Replacement vehicle or full refund including taxes/fees 1. Visit consumer.georgia.gov or call 404-651-8600 1. Keep all service records and correspondence Would I return? They've made that decision for me - my family is banned. Currently pursuing lemon law remedies with Honda Corporate. *Update: Will post outcome of arbitration*

Palmer gave me more for my trade than others were offering. Salesman Kurt was very helpful showing…read moreme all of their available inventory and helping me find what I was looking for. Sales manager Chris helped me get the add ons that I needed.

Our jeep was making rattling noise on the back, we brought it to have is checked and fixed. turns…read moreout the glass was not well positioned. they bill us for $580 which represented 2.4 hours of work. I do not condemn them for spending 2.5 hours on such problem but on billing us $232 / hr for such a simple fix.

Nalley Toyota Roswell is advertising a fake $29.99 oil change special on streaming. When you arrive…read moreto have your oil change the price will be around $100 and you will be told that you must present a physical coupon that is only mailed to specific customers. Nalley Toyota Roswell is easily the worst Toyota dealer in a crowded field of sketchy Toyota dealers but even this type of scam surprises me. With Toyotas ongoing engine issues and sketchy dealer tactics I think it's time to try another brand altogether.

Thank you to the staff, AJ, and Managers of Nalley Toyota. We are all so grateful for the easy…read morepurchase via the long distance of the Sienna van for a family of 10. I called Nalley from TX to purchase a new vehicle after being given the runaround for a long-distance purchase from other dealerships. I am grateful for a smooth transaction, courtesy, and timely feedback. This family needed a new vehicle and recently experienced a crisis. Thank you, Nalley, for taking care of your long-distance customers! I wish all purchases would go this smoothly.

I recently purchased a 528ix I was satisfied with the…read moreservice I received the staff worked with me to get the deal I was pre approved for my loan but I still had financing problems which they assisted me with Alm buys cars from auction so as a customer looking for a car needs to do a little research My bmw had a factory warranty and car fax is available to anyone as long as you have a vin number I read previous reviews about the dealer car fax not being accurate about to purchase a vehicle you can get your own for a small fee.. do a Little research look at the cars.. If you want keys mats better tires ect u need to ask for them and have them before u sign on the dotted line My sales person gave me 2 sets of keys manuals I asked for mats he said he would look for bmw mats He couldn't find any so he gave me new generic mats .. Thanks.. The only complaint I have is my car is missing a feature that I would have liked " proximity remote door/ trunk opening.. I took the car to the bmw dealer the next day for free scheduled maintenance.. It was a total win win for me..

We did get the car we wanted and love it. However, they jacked up the price with alleged add-ons…read more(that we really don't know for sure were actually added), then did a bait-and-switch on the financing (2% higher APR and with themselves as the lender instead of what we had agreed upon). They hid the switch by handling all the paperwork on a tablet and scrolling through it without giving my wife a chance to read. We only discovered the switch five days later when, after two calls, they emailed the documents to us. Not responsive to followup email.