Was not happy with the courtyard Marriott. Temp in room was hard to maintain as thermostat was…read moredisabled and only control on the ptac itself. They love to do the laundry at all hours of the night. Stay far from room 204 unless you want to hear the main laundry room during you whole stay. House keeping loves ro never refill all your towels one night it will be 2 another night 3 out of 6 night we got lucky with 4 only after we leave a huge note to leave 4 towels....

In my personal opinion this continues to be an amazing hotel. Very clean and modern rooms, good…read morelocation and friendly staff. The fire pits, lazy river and hot tubs are very relaxing.

My girlfriend is obsessed with all things Christmas, so for her birthday this year we booked a stay…read moreat The Inn at Christmas Place in Pigeon Forge. I went in hopeful and we left completely convinced. This place didn't just meet expectations, it blew straight through them. The Inn is Christmas 24/7, 365 days a year, and somehow it never feels cheesy or forced which is kinda the magic here. What could easily have been a kitschy, Vegas-style Pigeon Forge gimmick is elevated into something genuinely special by the level of service and attention to detail. From the moment you check in, you realize this isn't just a theme -- it's a fully realized experience tucked into the Appalachian Mountains. The service alone deserves serious recognition. Every interaction felt intentional, warm, and unhurried. Staff members weren't just polite, they were present, attentive without hovering, joyful without being performative. If Michelin gave Key Awards for hotels here, this place would be a lock based on service alone. Then there's the feeling of it all. Staying here feels like waking up on Christmas morning at your grandmother's house.. that safe, cozy, nostalgic joy where nothing is rushed and everything is allowed to be wonderful. You can roam the hotel in your pajamas, and no one looks at you twice. It's not weird, it's encouraged. You just roll out of bed, head downstairs for biscuits and gravy, hang out with Santa, drink your body weight in hot apple cider, and let every worry slowly melt away. The outdoor hot tub seriously sealed the deal for me. Steam rising into the mountain air, lights glowing, Christmas music softly humming in the background.. it's the kind of moment that makes you forget what day it is, what month it is, and why you ever let yourself get stressed in the first place. This is easily one of the best hotels I've ever stayed in, and not just because of the theme. The Inn at Christmas Place succeeds because it understands something simple and rare: atmosphere means nothing without genuine hospitality. Here, you get both in abundance. If you love Christmas, travel, or just the idea of feeling like a kid again, this is an easy recommendation. Not just for the holidays, but any time of year you need a reminder of how good it feels to slow down, be cozy, and let yourself enjoy something unapologetically joyful.

If you love Christmas this is the place to stay! Well kept hotel and the staff are very friendly…read more The decor is beautiful and the pool is idyllic. Free breakfast, daily Santa meet and greets, Santa in concert a few nights a week and a beautiful pool, so much to enjoy and the holiday spirit is contagious.

Ample parking. Indoor and outdoor pools. We did the mobile check in with no issues. Make sure to…read moregrab a physical key if you want access to amenities as your digital key will not work on them. The exercise room is well equipped with weights ranging from 5-50 lbs, exercise ball, wall balls, treadmills (disposable headphones available at front desk), water, towels, weight machine, bench, etc. the rooms are clean. The breakfast is fresh, ready and available daily from 7-10 am. The front desk and breakfast staff are helpful and friendly. Convenient to many downtown areas but away from the noise of the strip. Highly recommend and will be back again!

i would say it's a nice average hotel. staff is nice not overly friendly but nice. free bfast with…read morecoffee, waffles, bagels, muffins, eggs, cereal etc. but bad at all. the room wasn't as clean as i would like. they don't stock it for enough people, they knew we had 3 adults and a toddler, we need towels and more than 2 individual coffee packs, so you gotta ask for stuff. they only clean every other day, which if you don't have a small child is okay but we have diaper etc so it's not ideal. parking is easy and free. about 15 mins from gatlinburg with no traffic but there's always traffic. the shower didn't get hot water quickly and it would go fast. tv stations didn't match what would come on tv, for example the tv would read "disney" but what would be playing is "hallmark". it's annoying. overall it's an average place. not super pricey but not cheap.

Wonderful upscale resort nestled in the Great Smokey Mountains. The amenities are superb and the…read morefood at their restaurant is delicious! The hotel is GORGEOUS and styled so well. Upon our arrival we were greeted by friendly staff that helped us check in and arranged to have our baggage taken up to our room. They do offer valet parking and complementary self parking. They have an indoor pool, outdoor pool, fire pits, arcade, gym, spa, and even complementary s'mores in the evening. The service and staff were all wonderful! You get free preferred parking at Dollywood and timesavers for everyone in your party. 5/5 Star experience - we will 100% stay here next time we are in the area.

This review is all about the SPA!!!…read more Can a husky, bald, 56 y/o man get a massage?? HELL YEAH!!! Wife and I did a couples massage (a first) since we were looking for couples opportunities. And this didn't disappoint. It was very relaxing and both wife and I felt very comfortable. I did apologize for my feet (I have gravel grippers) but they trooped on. The therapists were engaging as to what we'd like (I asked to kneaded like a bad pillow, and wife was less needy). But they adjusted accordingly and we were very appreciative It can be pricey (we had a resort discount though), but this is well worth the cost. It's okay to be a dude and get massaged with eucalyptus-coconut oils. I will not judge you.

Great location on the island surrounded by shops, restaurants, and other activities. It's also a…read more12-20 minute drive to Dollywood and 20 minutes or so to activities in Gatlinburg. Staff was super friendly and helpful. Every interaction was genuinely friendly, fun, and welcoming. The rooms are a good size with an indoor fireplace that adds a nice touch and large bathrooms. They have outdoor balconies overlooking the shopping area or river - which was great for seeing nature (geese, beavers, herons). Facilities are nice with a good sized gym and large rooftop pool and hot tub overlooking the Ferris wheel. The roof has plenty of lounge chairs and the chill bar with great staff that will bring your orders (food included) to your chair. The hotel is pet-friendly and has an indoor fireplace-house restaurant and bar (Fins) with an outdoor patio. It also has an onsite Starbucks. While pricey, the amenities, room size, great staff, and location made it worth it! We've already started talking about our next visit!

Head to Gatlinburg and stay at the Margaritaville Resort…read more This hotel has seen better days. We had a basic room with two queens overlooking the creek. The bathroom had a vent with tons of rust, the paint was chipped all over the walls. Beat up and scuffed furniture. The patios were sad and depressing. The patio door was broken and did not lock. The view is "sad creek with creepy parking lot." The hotel also gives a complimentary margarita coupon to guests. We do not drink alcohol. When I went to the bar I asked the manager if we could trade it in for a non-alcoholic margarita or NA beer and they said no, only alcoholic margaritas. How ridiculous! Not even a freaking mocktail margarita! After staying at the Gatlinburg resort property this was a huge let down. We have since learned they are two different franchise owners. Suffice to say, we were going to stay two nights. We paid for two and after one night we left and booked a room at the Gatlinburg location instead. That's how bad it was.

Bar / restaurant very good. Food was excellent. Very friendly staff.Coffee and cookies in the…read morelobby. Room s nice and clean. very nice communal space

Do not go to breakfast buffet!!!!!!! Prepared food was cold!! No working toaster! Coffee was bad !…read moreNOT Worth $ 24.00 per person. Buy breakfast food from krogers!!!!!!!

The Inn is on the river, but we had a view of the parking lot. Overall I have stayed in better…read moreand in worse so that is the Okay score. Checking in and anytime I taked to the staff they weren't friendly but responded to the questions. The room was okay again and the same with bed. They have a "hot" breakfast but the food is meh, but you can eat on a patio next to river and watch the geese and ducks.

This hotel was just decent. I was put off by the stained carpet, stained ceiling and the loooong…read moreblack hair in one of our clean towels! And no..none of us have long black hair. EW The bed was ok, little hard, and the Continental breakfast was sad but the coffee was decent. Not staying here again.

Wowowowow, where do I start?!…read more Pigeon Forge is a mountainous Vegas-like touristy town. There are tons of hotels, some are great and others...not so much. Those great hotels are often going to cost a pretty penny while those more affordable ones are going to be a bit rough around the edges. So where can you stay in Pigeon Forge that isn't going to hurt the bank account while giving you a relaxing stay? Well look no further...Twin Mountain Inn & Suites is excellent AND affordable! I'm a Hotels member and when I saw Twin Mountain Inn and Suites' 5 star reviews, I was curious, especially because at the time, the rates were about $97/night AND pets are only $20/night. Not only that, the room had a river view with a balcony, fireplace, and free parking. Now, I've kept this hotel on the backburner on my account. Last time we visited Pigeon Forge, we stayed at Drury and spent so much more on a "Mountain View" that overlooked the parking structure. So, this time, I decided to go with my instinct and book with Twin Mountain. Boy, am I glad we did!! We stayed on the third floor. Don't let the cover of a book fool you. The parking is easy but can get full pretty quickly, true. However, the room was probably on of the cleanest hotel rooms we've ever stayed in. The beds were comfortable. The shower was hot and had good water pressure (albeit, no conditioner or body wash-just a small packaged bar of soap. There were two small bottles of shampoo). There's a microwave and mini fridge in the room. I also liked that there were two sinks, one in the bathroom and one just outside of it (vanity). This was convenient for two people. The AC/heater was powerful, too. The fireplace is timed and creates a cozy atmosphere. The balcony overlooking the river was peaceful and there were two plastic chairs and a little table out there to sit and enjoy the view of ducks and geese. Twin Mountain Inn and Suites is close to the strip but away from the flashing lights and noise. It's a great location! Breakfast is included and had biscuits and gravy, eggs, yogurt, sausage, fruit, cereal, and one waffle maker. There's fresh coffee and a juice machine, too. It was a tight squeeze as it was very busy for 7:30am so I decided to get one biscuit and gravy, two sausages, and a yogurt to take back to the room, which were all very good. There's a drink vending machine outside of the lobby and one near the parking lot. The elevator was convenient and they also had luggage trolleys, too. This was an outstanding stay for one night and I wish it had been longer. I highly highly HIGHLY recommend staying with Twin Mountain Inn & Suites for your next stay in Pigeon Forge.

We stayed here the last time we visited Pigeon Forge. I would stay here again. We had a creek view…read moreroom with a fireplace. The room was very spacious and I loved the layout of the room! The hotel is older but very well maintained and off the beaten path so we really loved that. The hotel desk staff was very friendly as well. The only issue was there seemed to be many smokers staying there while we were there and they liked to congregate around the front entrance. So every time you came in, you were blasted with cigarettes. Otherwise, the stay was very enjoyable!

We stayed here for my birthday in late October. The check in staff should be fired. She couldn't…read morefind my reservation. I gave her my confirmation number and she said that my name was in there backwards. I am an Honors Member and I have the app so I didn't have to put my name... she never thanked me for being a Honors Member either. She never told me anything. I had to ask how we entered the hotel to access the room. Her little co worker thought it was cute to laugh at me as well. She couldn't even count! She kept saying that we were only there for 2 days! I finally said umm we are here Thursday, Friday, Saturday night that's 3 days. Hotel was clean. The rooms are kinda small and noisy! Our heater wouldn't come on and we had maintenance in and out of our room for over 30 minutes! We didn't hardly have any toilet paper because apparently they didn't put new rolls in our room and our soap, shampoo, conditioner and lotions were really low and empty when we left. The indoor pool was really small. We didn't use the outdoor pool but it is shared with another hotel which I found ridiculous because it is fairly small itself. The breakfast was really good though! I really enjoyed that part of the stay. Although I don't think I would stay here again because of the staff and how noisy the hotel was! It was really hard sleeping in.

We love this hotel! We have stayed here multiple times now while visiting Pigeon Forge…read more The hotel is clean! The pool is shared with the other Hilton next door which is both good and bad. It's a tad small to share in my opinion. The rooms are fairly specious. Breakfast options are okay... nothing special or amazing. Pretty sub-par. It is a perfect location in Pigeon Forge! Right across the street from The Island, about 5-10 minutes from Dollywood.

Nice little motel on the side of the river made a pleasant stay. The breakfast was lower quality…read morethan a typical hotel chain breakfast. Overall the stay was a nice quiet evening.

Clean and very nice employees .. Safe place to stay and enjoy !…read more Only place i stay for years