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    Mountain High Outfitters

    3.7 (3 reviews)
    Closed • 10:00 am - 8:00 pm

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    Ask the Community - Mountain High Outfitters

    Orvis

    Orvis

    3.1(10 reviews)
    1.1 mi
    •$$$

    First off, I definitely get what the other reviewers are conveying in terms of customer service: we…read morewalked in, and were not greeted or even acknowledged until we asked for help. Sales team were busy chatting. However, once we asked for help, our sales person was attentive. To be sure, he found a size in the storeroom, and arranged for the free shipment of an out of stock item. I was pleased! Now they just need to work on giving customers a "Good day and welcome to Orvis!" And they'll be set. Cheers! RS

    Orvis positions itself as an outdoorsy retailer and - at least in their catalog - they do have…read moreitems that fit that category. After visiting this retail location a few times, it seems to me that their real expertise is in selling overpriced sweaters to city dwellers who want to look like Paul Bunyan but who would die from internet-withdrawal in the woods. Their clothing has a hefty pricetag and, in my opinion, doesn't hold up as well as other retailers' items. Why would I spent $140 on a half zip sweater to wear for any sort of outdoor activity? I'm not going camping in a $140 merino wool sweater - nor fishing - nor hunting - nor cutting wood...nor working in the yard...if you want to position yourself as an outdoors/outfitter then give me options that I can take seriously. I grew up outdoors. I still have a farm. I have to do things like clear brush regularly... Beyond the prices, I can't give this location any kudos for service. You can literally wander the whole store for 40 minutes without an associate ever greeting you.

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    Orvis
    Orvis - I caught a fish!

    I caught a fish!

    Orvis

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    Peter Glenn Ski & Sports

    Peter Glenn Ski & Sports

    3.9(43 reviews)
    11.3 mi

    The Staff, the selection, the general positive energy in the building... I first shopped at Peter…read moreGlenn when they were at The Prado and I was impressed with them then. They are at a new location with a bigger footprint , yet they still have a friendly and knowledgeable staff (including managers) , and they have more room for more items... I especially like the fact that the skis and snowboards are in separate locations so everyone hav a bit more room to breath... If you are into winter sports these folks are top notch. If you are looking for water sports, outdoor footwear, camping equipment, they are also top notch.

    I am documenting this review to provide a clear, factual, and chronological account of my family's…read moreexperience at Peter Glenn Ski and Sports in Sandy Springs, Georgia. On 2/8/26 my family visited the store to purchase equipment for our first ski trip. Upon entering the store, we were not greeted or acknowledged by any staff members. During our time in the store, we observed employees actively engaging with and offering assistance to other customers. Despite our visible presence and attempts to seek help, no employee approached or offered assistance to our family. While attempting to locate ski goggles for my son, we approached an employee working in that section of the store. The employee ignored our presence and did not respond to our attempts to engage him. He only acknowledged us after noticing that we were attempting to locate assistance from another staff member. We then moved to the ski boot and winter boot section to request assistance. My son politely asked an employee located in the rear of the store for help. The employee immediately raised his voice toward my son and made an additional comment under his breath that was inappropriate and unprofessional. My son returned to my wife and I visibly uncomfortable. The same employee then approached our family and, in an aggressive and hostile tone, stated, "What do you want? Hurry up. I do not have a lot of time. Which one of you is first?" I addressed the employee directly and informed him that his conduct was rude and unprofessional. Due to the nature of that interaction, we discontinued seeking assistance from him. Despite the prior interactions, we proceeded to the checkout counter to complete a purchase. After waiting in line for service, the cashier answered a phone call and remained engaged on the call while we stood directly in front of him without acknowledgement or explanation. When the cashier concluded the call and began assisting us, we calmly explained the treatment we experienced in the rear of the store. The cashier responded by stating that the store was busy and suggested that we should return during non busy hours. This response dismissed our concerns and failed to address the conduct that occurred. Throughout our visit, we observed employees offering assistance and providing service to other customers while our family was repeatedly overlooked, spoken to in a hostile manner, and treated in a way that was materially different from other patrons. Based on the totality of these circumstances, we believe our family was subjected to discriminatory and disrespectful treatment. Most concerning was the emotional impact this experience had on our son, who was exposed to conduct that no child or customer should experience in a retail environment. Consumers should expect to be treated with professionalism, dignity, and equal service regardless of background. Based on our experience, individuals and families should carefully consider this when deciding where to purchase ski and winter sporting equipment. Response to my post; Chris, while I appreciate your respond it doesn't excuse your team and how they treated me and my family. It doesn't talk about what you and your staff will do going forward to ensure you don't treat people in such a demoralizing way. We will never come back to any of your locations. Praying that you see this for what it is and do more as a human to support those who want to enjoy outdoor sports

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    Peter Glenn Ski & Sports
    Peter Glenn Ski & Sports
    Peter Glenn Ski & Sports

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    Mountain High Outfitters - outdoorgear - Updated September 2026

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