I ordered socks to be shipped to me since the online app took my order twice then cancelled it…read moresaying they couldn't verify my address which was absolutely ridiculous. However, despite me saying ship them to my home address the person taking the order at the store pulled up an old PO Box I used to have at PakMail. For almost two weeks the package was lost inside the PakMail. The manager there is Michael and he signed for it so I know it was there but misplaced. I thought it could have been returned to sender also. So I called the New Balance store to tell them about the mixup. The store tried to make it right by ordering a second package of socks to be shipped from the Mall of GA store. It's going to be delivered to my house. Today I stopped by the PakMail to see if my package was found. It was at the bottom of a bin. I don't know why they couldn't find it last week. I just called the Alpharetta store to tell them the package was found and I wanted to pay for the second package. Mark answered and I tried to explain what happened and that I wanted to pay for the second package of socks. He must have been busy or in a bad mood or he didn't believe me. He curtly said enjoy the free socks. If it was a screw up on their part I shouldn't have to pay. It just doesn't feel right. I'm an honest person. Oh well, I go there at least once a year to buy shoes and socks.

--Shout Out-- Shout out to Sharon for helping me with my…read moreorder. I had placed an online order and had not received a confirmation pick up. She by-passed the system and got me my shoe right away. --Location/Parking-- Located in the shopping strip across from North Point Mall. Plenty of parking, next to a Georgia Spa. --Ambience-- Various shoe accessories and New Balance on display. You have so many to choose from, I was a bit overwhelmed, but Sharon helped me find the right shoe and even gave me style suggestions on when and what to wear. --Service/Staff-- I can't say enough about the staff for helping me out when the online order did not go through. I think if the employee did not help me. I would not have a pair of New Balance right now. --Products-- I'm so happy with my New Balance, there is a reason why they are trendy and stylish right now. --Capacity-- There were four people on staff, so they can help over 12 plus customers at a time. There was plenty of room to browse and look for footwear. --Overall-- Recommended to try and talk about footwear and styling on what type of New Balance would fit and work for you.

First off, I definitely get what the other reviewers are conveying in terms of customer service: we…read morewalked in, and were not greeted or even acknowledged until we asked for help. Sales team were busy chatting. However, once we asked for help, our sales person was attentive. To be sure, he found a size in the storeroom, and arranged for the free shipment of an out of stock item. I was pleased! Now they just need to work on giving customers a "Good day and welcome to Orvis!" And they'll be set. Cheers! RS

Orvis positions itself as an outdoorsy retailer and - at least in their catalog - they do have…read moreitems that fit that category. After visiting this retail location a few times, it seems to me that their real expertise is in selling overpriced sweaters to city dwellers who want to look like Paul Bunyan but who would die from internet-withdrawal in the woods. Their clothing has a hefty pricetag and, in my opinion, doesn't hold up as well as other retailers' items. Why would I spent $140 on a half zip sweater to wear for any sort of outdoor activity? I'm not going camping in a $140 merino wool sweater - nor fishing - nor hunting - nor cutting wood...nor working in the yard...if you want to position yourself as an outdoors/outfitter then give me options that I can take seriously. I grew up outdoors. I still have a farm. I have to do things like clear brush regularly... Beyond the prices, I can't give this location any kudos for service. You can literally wander the whole store for 40 minutes without an associate ever greeting you.

This store was so clean! Everything was well placed on the shelves, and not a shoe was out of…read moreplace. I do not go into stores... lol I am a couch internet shopper. But I was killing time and this was in walking distance... I also needed some new sneakers and couldn't ignore the 25% off clearance and BOGO 50% sign that they had in the front of the store... I got lucky and found 2 pairs of sneakers on clearance... Both pairs $50, 25% off BOGO 50% off :) 1 Puma and 1 Vans... LOVE A GOOD DEAL! The staff were also attentive and helpful.

This is one of my favorite places to buy shoes. They always offer the BOGO - buy one pair at…read moreregular price, then receive the second pair at half off. I have purchased many pairs of tennis shoes here. They have a great selection of Nike and Asics running shoes. The shoes are super comfortable, and they come in different sizes and colors. I like that they offer many wide sizes. If you can't find your size in the store, they can order the shoes for you and have them shipped directly to the store for free. Definitely take advantage of their rewards program. You receive points for every purchase. You can earn a $15 reward after you spend $200. They also send you a $10 reward to be used during your birthday month. You can apply this rewards towards the purchase of a pair of shoes, or if you don't need shoes, then they have a great selection of sports socks.

Nicely stocked, friendly staff this what I expect from REI…read more Only suggestion is to increase front desk staffing as the wait times can be long due to their chatty team members. Place can be packed during sale events, bring your patience!

Great store with lots of offerings. Camping, hiking, bikes, dog supplies, shoes and not just the…read morehiking ones!!! The only thing better than offerings is the staff at this store! Really great staff

At fleet feet, Kayla assisted both my mom and I find the perfect pair of shoes! She provided great…read morerecommendations and was very sweet!

Was happy with the service. He didn't try to over sale me and was happy with my purchaseread more

For Josh to be the owner, he has a real bad attitude and his customer service is bottom of the…read morebarrel poor. I've frequented this location often as I do the Buckhead and Buford location and I only return due to a pleasant experience. In past visits the staff has been helpful. The staff should give Josh some pointers on customer service. I usually get a few things but this time I put something back and cut the visit short. If I didn't have a tee time shortly I would have left everything on that counter and went across the street to Walmart. Next time though....

Staff is super unprofessional, rude, and aggressive. Never giving my business to this location.read more

Todd at the Alpharetta store has been awesome. He always takes the time to explain the benefits and…read morefeatures of the products and doesn't try to talk you into anything more than you need. We have purchased several pieces of exercise equipment and have been very pleased by his help selecting the perfect pieces of equipment each and every time.

My husband and I went to the fitness Depot looking for a recumbent bike. I like that the selection…read morewas large and we were able to try several bikes before making a decision. The salesman Was very helpful but not pushy. Will definitely return.

I was on the way to a tennis match and realized I had forgot my skirt. I called them to see if they…read morehad any black skirts in my size. My lucky day, they had 1 in stock and said they would hold it at the register for me. I was able to walk in, quickly purchase and make it to my match in time. I won! Thanks Your Serve Tennis!

I came here to get my tennis racket restrung and was so impressed by the customer service and…read moreknowledge of their products and services. Their price for the restring was very reasonable and he even put on my newly purchased over grip for me for no extra charge! The best part was that it only took one day, which was perfect because I had tennis practice the next day. The store has all the latest tennis gear that you would ever need. They carry top brands and quality goods. I recommend buying all of your tennis needs here!