Kevin from Mountain Vista saved our Fourth of July! When my husband and 2 children arrived at Big Canoe visit my parents for the weekend, we realized that we had forgotten to put the pack n play in the car. Our room at the cabin is an open loft & there was absolutely no way that our toddler could have slept safely there without a crib of some sort. We called around hoping to find a rental company that was open on Sunday. We were starting to think we were just out of luck and were going to have to turn around and go home...but then we tried Mountain Vista. Not only did Kevin answer, but he was so kind & helpful! He did have a pack & play and said that he would be happy to deliver it. When he arrived and we asked how much the charge would be, he explained that it's just a complimentary service for renters. The thing is, we weren't renting from him at all, we just needed the pack & play. He knew that & said he was happy to help out and didn't charge us a penny. I never write reviews, but he really went so above and beyond just to help us out. That's the kind of service and attitude that you just don't see anymore. We were so impressed that we may skip the loft the next time we visit and rent a nearby cabin from Mountain Vista. Kevin, thank you again for being so kind & accomodating! The Bonnet Family read more

My family and I rented 47 Choctaw Ridge Trail in Big Canoe to arrive to a filthy house. It was infested with roaches, and silverfish in the bathrooms. To lift the toilet lids was disgusting. The first indication was the downstairs powder room, which obviously had mold underneath the engineered hardwood floors. There is no way that that house was cleaned before we got there. We were asked to put towels in the washing machine and put them through a wash cycle with no laundry detergent. The bath towels were work and frayed! The closet... What a joke too with sheets balled up in there that looked dirty as well. The mattresses were filthy with NO mattress pad covers, the pans for cooking were soiled and put away and a very very poorly stocked kitchen! I would never rent from Mountain Vista rentals as I am going to find out who owns this company and continue to provide very poor reviews. Horribly run company and whoever owns this house, they need to get in there and get it cleaned up. Mountain Vista rentals... You receive a negative star rating and I hope that these comments go broad spectrum because you're running a lousy operation. read more

Wanderer's Den cabin listing touts its location within Big Canoe, which is an attractive private mountain community with three lakes, a pool, golfing, hiking, fishing, boating, wellness center, etc. The cabin's listing says "While some community amenities in Big Canoe are free, others may require an on-site fee -- please note this is not included in the rental price." Within 5 minutes of booking this cabin through Mountain Vista, they hammered me with time sensitive demands to send copies of my driver's license, my CC, and to read over and sign a long agreement, and they only give you 24 hours. NOW I KNOW WHY! After you sign off on everything, THEN they tell you that NONE of the Big Canoe amenities are included in your rental, everything is a separate fee, and finding those separate fees can be a challenge. I searched and couldn't find the fees - I had to email this company twice to actually get to a location online that listed the fees. We found that the beach club - which was a huge attraction to us - is $20 per person per day AND that the week we are staying in July, it is only open on weekends. I also received emails from this team denying that I had paid the pet fee at booking - which I had, and had proof of. It doesn't take a rocket scientist to see what this company does. It's an independent management company for just the house - nothing else in Big Canoe - that seeks to dazzle prospective renters with the possibility of accessing amenities that are not included. They rush you to do everything within 24 hours because guess what, you can't cancel after that. If the experience is that poor in just the first 20 hours after booking, I know the stay was going to be rife with problems. Thankfully I had bought the cancellation insurance and reached out quickly and canceled this future debacle. Oh, and this is the same company as Georgia Cabins for you. Buyers beware. read more

Mountain Vista Rentals - pet fee paid - Vacation Rental Agents Near Me - Big Canoe, Georgia

This entire trip was completely unacceptable. I booked our stay two days prior to arrival and received my confirmation email from Airbnb minutes later. We drove hours to the middle of the woods; arrived at Big Canoe. Upon arriving the guard shack would not let us in because they did not have our names on the guest list. The guard was extremely rude and was no help. We pulled over into a dark parking lot in a wooded area where we called the number to contact our host, which happened to be a rental company called Georgia CFY. The office was closed. I called multiple times without success. I was able to find an emergency number in case of a fire and get through to someone. I was put on hold for over an hour, when someone finally came back, they said they found my reservation and needed me to sign a contract. The contract was sent over to my e-mail and signed. The agent then transferred me to a higher up, who then told me the contract takes 24 hours to process in the state of Georgia, therefore, we could not enter our Airbnb. Keep in mind, me and my husband (who his handicap) are hours away from home in the middle of woods while it is nighttime now, with no hotels around. The company Georgia CFY dropped the ball and never sent the contract over two days prior to our arrival and now we are the ones who are being brushed aside. I was transferred from person to person and spoke to multiple agents at Georgia CFY. They all said there was nothing they could do and we would not be able to enter our cabin until a supervisor called them back. At this point we are in our Jeep parked on the side of a wooden road two hours and thirty minutes past check-in. While I'm still on hold trying to enter our Airbnb, the guard from Big Canoe walks up to our vehicle and started yelling at us, saying he just called the owner of the home; the owner had absolutely no knowledge of us or our booking. I then called Airbnb and merged the call with Georgia CFY. Again, Georgia CFY in words said there is nothing they can do. We booked, paid over $600 for a weekend stay, received a confirmation, address and traveled hours and there is nothing you can do to give us the code into the home? Thank god for Airbnb. Four hours later they were able to find us a nearby home for us to lay our heads down after this nightmare. Georgia CFY treated us so poorly and did not have any compassion for our situation. No one cared. My handicap husband had no where to use the bathroom, eat, sleep, take medications during the four hours of hell Georgia CFY put us through. I do not recommend booking with any of their listings. They put a very dark cloud over what was suppose to be a romantic Valentine's Day getaway and to celebrate my husband's release from the hospital. This entire ordeal has made me sick to my stomach. read more

We have been trying to get an early check in for 3 days. They say call the day of the rental. That takes a long hold only to be told it has to be inspected yet it hasn't been rented for about 4 days so what's the hold up. They will not allow you to talk to a supervisor or return day off rental emails. We will never use this rental company ever! We do not recommend this company. read more

I am only giving them a 2 because the houses that we rented were very nice and the Big Canoe community is very nice. Mountain Vista Rentals does not do a good job at following up if there is anything reported about the houses. The check in instructions that you are sent say to look over the house and contact immediately if anything is not acceptable. We stayed at Lakes End Lodge in June and as soon as we arrived we realized none of the decks, both screened in and open, had been cleaned in what looked like weeks. One of the main reasons we booked this house was for the deck views. I immediately called and notified them and they said someone would be our right away to clean the decks and furniture. That was Friday evening, we checked out Sunday morning and the only cleaning that was done was the scrubbing I did on one of the deck's furniture so we could at least sit outside. There were also bugs in the kitchen. At this point I had already book a second house for our family in July, and did not want to be a squeaky wheel or complain too much. Again we arrived last week for a Saturday-Tuesday stay. By Saturday evening the half bath toilet in the main floor was clogged and would not flush. I sent a request to the property manager on Sunday morning and in the afternoon I received a message telling me that he would put in a maintenance request and asking me if I had attempted to plunge the toilet. Well obviously yes, even though I do not think that should be the job of a guest who has paid $1500+ to stay there. So I thought he would contact me again, when someone was coming to fix the toilet. I was wrong. By Monday afternoon, the toilet in the basement was not flushing correctly and was backed up and he still had no responded. So at this point we had 2 toilets in a 5 bedroom house that were working. My husband and father in law had spent lots of time plunging 2 toilets and attempting to fix the problem. Again, not what you expect to be doing when you are on vacation. On Monday evening when no one had come to address the issue I was really upset and sent an email to the property manager just expressing my frustration because we were checking out in the morning. Today is Wednesday and I still have not received any response or a phone call. The homes are beautiful but if anything happens at the house, you are on your own. I am just thankful we had 4 toilets and were only staying for 3 nights. If I were a property owner I would be very upset at how my properties were being managed. I will not rent with this company again. read more

We arrive at the Ford Cottage at Big Canoe on Thursday before Memorial Day weekend. We were told the AC would be on and set at 75. Their instruction were to not set it below 75. This set off early alarms as that indicates they believe the AC to be marginal. Unfortunately marginal would have been better that what we found. Two out of three units weren't functioning. We spent a hot night as their office was closed. Friday morning their office did not open until 9am. I got the manager at 9:40am. I was told he would need to come out and check before calling service. At noon no one had showed up to check. It was getting hot again and so were those in my family. I have to admit I got a little rude at this point as I saw no action taking place. I was told then that an AC repair person had been called. He would be coming out of Atlanta, an hour and 30 minutes away. The manager did come check at this point. We left and returned at 5pm. The manager told us the AC had been repaired at 4pm. Still hot on main floor with kitchen, den and main bed room. Upstairs had cooled some. It didn't cool down until after dark. When we started to use the oven in the kitchen and it started smoking and smelling putrid. Evidently no one had used or cleaned the oven in a long time. The material in the bottom had gone rancid. Very unpleasant smell combined with a still hot house not good. One bed had dirty sheets. No offer was made to compensate us in any manner. We didn't get what we paid for. Shame, when it has great potential. read more

I would not suggest this rental company. After booking the rental it is very difficult to reach any contact person. For the price the rental was less than expected. read more

House was beautiful and had all the bells and whistles. This was our 4th year in Big Canoe and we love it. Our whole family was able to share this special time and lovely community with us. My only reason for 4 stars is that there was not a view of the mountains or lake and it was the most residential area we have stayed in. Shout out to Kevin White for going above and beyond! He is always so helpful and personable; this time he even came (and I'm sure it was out of his way!) to start our fireplace at 11 o'clock on a rainy night. Thank you Kevin! See you next year! read more

We recently rented from Mountain Vista Rentals. We rented Mountain Paradise, a 5 bedroom cabin in Big Canoe GA. The cabin itself is beautiful, and has a wonderful view. It was big enough to accommodate our family group, who shared it. I love that it had separate areas, so that each family who joined us had their personal space. The furniture was great, and the decks.... the DECKS!!! WOW. Very impressive. When we arrived on Friday, all seemed well, but on Saturday morning, we realized that there was no sound on the main floor TV. Kevin was contacted, and physically worked all day, running the shuttle for area weddings, and trying to fix our sound with a new sound bar. Finally, about 10pm that night, all was resolved. Thank you, Kevin, for your dedication. On Sunday, he was ready with the shuttle to the wedding, and was very receptive to the needs of the guests. So... why not a 4 or 5? First, we had problems with Wi-fi all weekend. The rental company made it right, and because of a problem that the owners have, we never had reliable internet over the weekend. So, iPads, etc. were not useful. The other problem is that the gas logs on the outside porch are not used during "spring and summer". This was April, and we had a very chilly (45 degree) evening. We tried to use the gas logs, but could not. They don't tell you that they are not available all year. So, just know. There were also a few minor things, that I have reported to the rental company. Hopefully, they will take constructive reports to continue making it better. Would I rent from them again? Possibly, but will check reviews, and prices more carefully, compared to Air BnB. Others in our wedding group had great experiences with their properties. But, again, Mountain Paradise is beautiful!!! read more

So disappointed and grossed out! Dirty glasses and eating utensils. Dirty sheets. Ceiling under toilet leaking. Picture window fogged. Never again read more

We've stayed in 2 of their cabins in Big Canoe, and both were nice. There are a couple of things that are ridiculously annoying, though, that I thought I should share to future guests. First, you are required to bring your trash to the dumpster at the front gate. You didn't use the front gate because it's 10-15 minutes out of your way? Well, then you'll need to find a dumpster somewhere on your way home. The management company should pick up the trash, just like the other cabin rental agencies. Second, what's up with crappy gas grilles? Our last one had a broken igniter and, after spending a while getting all of the burners lit by hand it would only heat to 375 degrees, which is unacceptable for steaks. Check-in and check-out time of 1pm is nice, but it's sort of negated by the fact that you have to wash all of the towels and put them in the dryer before you leave, so you can forget taking a shower late that morning. Putting clothes in the wash is okay, but they shouldn't make you wait around for an hour to put them in the dryer. read more

Kevin was amazing and went above and beyond to accommodate our needs. We had an issue due to the cabin we were using being renovated and running into issues but they more than made up for it. Thank you Kevin for such a wonderful experience!! read more