I had a wonderful experience! The apartment complex is clean, well-maintained, and a great place to live. A huge thank you to Jessica the leasing agent for all of her help throughout the application process. Jessica kept me updated every step of the way, explained everything clearly, and made the process so much less stressful. I truly don't think I would have made it through without her support. Thank you for helping me find my new home! read more

These people are heartless and should be considered crooks. My senior citizen parent moved out of this location. She was unable to do much by herself and with the move out and limited family in the area , it was very hard for her and myself to move out some large furniture. The apt was left clean but we did not move a heavy chair. And sofa and I believe 3 more things that 2 men could easily move out. Not only did they take all of her security deposit. They are charging her 1500 dollars for what probably took them a hour. I am now having to look at this in the lease. But how horrible that they could do that. I hope they are all cursed for their obvious lack of any humanity. read more

Leasing consultant Tiona was amazing !!! She answered all of my question and explained everything so clearly ! Hopefully we get the apartment it looks super spacious !!! read more

I just wanted to thank Justin and his boss and the rest of the maintenance team for all the help and spectacular repairs and fixes for our apartments. I personally have called them a few times; not trying to be too many calls. And they've always been very pleasant and caring and got done just what I needed. I love Mountainside apartments, and the maintenance team! Thank you all again very much! read more

Staff in the office are very pleasant and helpful. Personally, had Yazmin help me with the whole move in process and she was very adamant about getting any questions I had answered and was efficient with resolving any requests or concerns I had promptly. read more

I went into the office recently and received no help, lots of wait time...I also called beforehand and they let it go to voicemail. I was interested in a two bedroom apartment, but not anymore. read more

I've been living at Mountainside for a little over 7 years now and till this day I absolutely love living here! The team is super friendly and attentive. They are always willing to help and are the most effective team that I have seen in property management. As someone who works in the industry, I can with no doubt say that Mountainside is the place you and your family would love to live at! read more

The mountainside office staff are a tremendous help, especially Jazmin. She is very professional, respectful and kind and is willing to help right away. She has been nothing but great to us and does her job perfectly well and organized. She is always willing to assist with any matter right away. I highly recommend her. read more

The first time I walked in to obtain an application the staff were very friendly. Joye has helped with the move in process and she has been great with following up. Respectful and quiet neighbors. read more

Called in to get some more information , Bree picked up the phone and broke everything down so it was easy to understand and was very pleasant to work with. Due to my circumstances I usually feel uncomfortable talking about my finances however Bree was very reassuring and felt like she genuinely wanted to help, she also offered me resources that would help me and made me feel extremely welcome. Kudos Bree, you rock! read more

Don't live here but had a tour and asked questions, person who took us on tour mentioned they're new and couldn't answer a handful of questions which I don't blame them but maybe send someone who knows the property well to do tours. 2nd they don't allow rent negotiations and suggested we apply for section 8 (which I found rude, also we don't qualify) if we want to live there for a more than few years as rent increases every year and you'd be priced out at some point. Lady in the office wouldn't sit with us at the table we were seated at and basically shouted answers to us from the other room which I found unprofessional as well. We wanted a downstairs two bedroom which they said was available soon. Then when they did a check in the system they found it wasn't available, and while the two workers were speaking to each other they said "let's just give them the upstairs 2 by 2". We didn't want to be upstairs and we don't need a 2 by 2 so for them to just slap that apartment on us was unprofessional as well. Didn't end up renting here and found a great apartment elsewhere read more

We have lived here for 2 months now. Liking this one so much better than are last place. And a big thank you to joye and everyone in the office for helping us through the process of moving here. read more

This place used to be great, but in the last year became terrible. We had rats in the ceiling and my wife complained to them several times and they did nothing until she threatened to tell all the neighbors about them. I got married this year and when we got back home from our wedding we found a note on our door saying that we had not paid our rent and if we don't pay we would be out in three days. I found proof that we had paid and their excuse was that they were short staffed. If my wife and I had gone straight to our honeymoon we would have been homeless. The office staff with maybe one exception is rude. They raised the rent $200 this year making it much too expensive for what it was. My wife and I left the complex and moved into a two story 2 bedroom condo that is just barely more than what we were paying for a 1 bedroom apt and the condo is only a few blocks from the apartment. There have also been constant little problems throughout the years, like the fact that the office is almost always closed despite posted hours and many other small things that are too much to list. Don't move here. When we were moving out it looked like there was a mass exodus of this dump with people leaving every weekend read more

I actually really loved my apartment. My 2 bed 2 bath was the perfect size for me and a roommate. But ladies in the office have such an attitude about 80% of the time. Simple questions are always accompanied by an attitude and a stank face. I'd rather handle questions over the phone because then I wouldn't have to talk to them face to face, but they don't ever answer the phone. So you're forced to deal with their attitudes. FYI walls are thin so if you have neighbors who love to argue like mine, have fun hearing about their problems. read more

Mountainside is not my favorite place too call HOME Iv lived here over 5 years and"" What iv seen in the last 5 years Is Rent increases Patrol but usually not on siite Drug use by tenants and etc My vehicle window got broken due to the thieft there they got a video cameras but not look at carefully do to poor management.this is a nice looking complex In and out. EXCEPT ALL THE GETTO PEOPLE. THAT are exepted. In as tenants Management dont care its just a job to some generally speaking I would not recommend to nether friends. Nor family concider before moving inafter all these years here i seen a lot. Other than that if he could put up with all the rest it's not bad read more

I've lived here about 4 months and overall haven't had any big problems. The pipe over our front door leaks (assumingely from the AC) - I just put a little bucket under it and dump it out every once in a while so that's not a big deal. They have a no skateboard policy and no smoking policy in the community so you'll have to leave the gates to do either of those. I've had a few problems with roaches and spiders but cleaning up after yourself and spraying in corners every once in a while makes it less noticeable. The pool, basketball court, and laundry rooms are awesome and the playground is perfect for those with kids. The complex is also within walking distance of pretty much everything you'd need and the bus system can help with anything else. The biggest issue I have is with the people in the office. There is one specific person who clearly has control issues and another who follows with her attitude. There is only one girl there who is nice to work with. Also, when you go in to fill out your paperwork, make sure you have at least a few hours set aside because the woman who has you fill it out makes sure to go over every minuscule detail. Final sentiment: I would highly recommend moving here, but be prepared for issues with the front office. read more

This apartment has adequate services provided, and the staff are reasonably expedient when it comes to fixing problems. They also have regular security, and a solid complex layout. However, the association that runs this apartment, National Core, is irritating condescending to the lower income residents it claims to support, and is highly restrictive on what is allowed in your apartment. They recently issued a total smoking ban for all areas in the apartment complex. If you enjoy tobacco products, you should consider other apartments before you settle on Mountainside Apartments. read more

We love this complex and it's management. Everyone tries their best to keep it clean and liveable to the best of their abilities

This has got to be the most unsafe apartment complex aka Rancho Cucamonga projects! My car has been broken into twice, my belongings have been stolen from my balcony and my laundry has been stolen from the laundry facility! They claim to have 24 hour security yet when I've made any report of my property being vandalized or stolen the cameras don't work and security is nowhere to be found. read more

I have left this review before elsewhere. Let me start off by saying I am a long time resident, I have lived here for nearly 20 years..If you manage to get through this block of text, it will be well worth it. Do not bother with the single star reviews posted by people that simply must nit-pick small things. Yes, the community was on a decline for a long period of time in recent years and I was considering moving elsewhere, but that all changed with a change of management. Marci Gerez is an amazing property manager and since she has taken over, it is like a night and day difference. Before she took over there were literally roving packs of people smoking illicit substances and drinking in the streets and parking lots. No longer is this the case, when Marci got through with going over this complex with a fine toothed comb. Literally everyone that was an issue have been moved elsewhere and this community is a great place to live again, which could not have come soon enough, as I was afraid to let my daughter go outside to play before. Simply taking a walk, people are friendly and say hello and ask how you are doing, regardless if you are their direct neighbor or not. Marci has done a great job updating, modernizing, and beautifying these apartments. They are even updating the grounds landscaping to be more water conscious during this drought, which I like. This place is a nice place to live again, just like when we moved in. The office staff are friendly and accommodating, the maintenance staff is top notch and helps with such a variety of problems that they are a god-send; and the amenities they offer such as the pool, Jacuzzi, exercise room, and the laundry room are just a bonus. I enjoy living here again, which is the best thing that could have happened, thank you to Marci Gerez and her support staff for getting what needed to be done, done. read more

There were many problems I experienced while living here but I'll try to keep this review short. The ladies at the office were very... special. They had a lot of rules and would go in and inspect my apartment at least once a week. They never actually wanted to fix anything though. They just wanted to make sure I didn't have any mirrors out or my Christmas decorations up too early. When I first moved in and opened the dishwasher hundreds of roaches came out. An exterminator had to come in several times to fix that problem. There was always a lot of noise and firefighters and cops would be here pretty often. One time someone set the dumpster on fire and that was pretty scary. They have a gate but it's almost always open and it's easy for people who don't live here to walk in. The washers and dryers are disgusting. My mail went missing once and then I got a call from the police telling me they caught someone with my mail along with the mail from several residents who also lived there. These apartments were pretty cheap and that's why I dealt with all the problems but then they raised the rent so I moved out. read more

Couple of things: I currently live here and live in the "nice section" of the apartment complex. The apartments are well kept and management does fix any maintenance issues quickly. However, today I had it with the surprise inspections. Very often they have to inspect your apartment for some reason or another. Basically they come into your apartment about 4-6 times a year. Also, they are often doing construction/ maintenance work outside so you have to move your car from 7am! to 6pm or you will be towed. Its such a hassle, especially because I don't start work until 9am. Oh, and they have a no dog policy; however, half the people here have dogs! Parking can often be tough, some of the management staff park in the residents open spaces and not in their designated areas. read more

DO NOT MOVE HERE!!!! Very Disrespectful!!! Horrible customer service, and rude ladies in the front office. THEY DO NOT CARE ABOUT ANYTHING. I have spoken to Frankie, And Joseline and both ladies were not helpful what so ever. Joseline did not want to help, she would not let me speak and would not answer the question she did let me ask. When asked for a manager she told me call back tomorrow and hung up! Wow!! I have never been so disrespected in my life! So glad I wont be staying in these low budget apartments any longer!! read more

I have been a long time resident of Mountainside Apts. Never before have I seen such a decline in this property as in the last couple of years. They pruned the trees so often that alot of the beautiful trees are half dead. I was told by one of the tree pruners that they were told "None of the trees can touch the building". While I appreciate the safety reasons they said it was about. it is really all about the insurance companies. They literally cut the trees in half. like one whole side of the trees facing the building was cut off. Others were simply removed completly. I used to have shade and now my electric bill is double and they do not allow shades on the balconies so I just cook! They have replaced ALL the shower heads and faucets with money saving devices so there is VERY LITTLE water spray in the showers or water pressure in the kitchen sink. They replaced ALL the toilets with water saving toilets (they already had those) with the ugliest toilets you have ever seen. There is hardly any water in the bowl so you have to clean them practically every time you use them Its gross. There is no pool furniture any more to sit on so you have to bring your own lawn chairs if you want to sit by the pool. The latest is they just replaced the doors to the trash bins with see through doors, (probably to discourage people from sifting through the trash cans) BUT you can now see all the garbage piled up all through the property. The trash is always too full and the garbage gets tossed on the ground around the bin so now you have to see all that. The noise is awful too, They are always working on something in or around the property although I never see any real improvements. This is a large property with alot of apts on a busy street. Ambulances all the time on Foothill and you cant get out onto Foothill from the front entrance without waiting for the busy traffic on Foothill to clear. Long wait sometimes. The management is hardly ever available with the office closing early some days and this week they were off almost the whole week for Thanksgiving. The only thing I can say positive about this place is that is offers affordable housing and section 8 housing which makes it affordable but it seem as if they are cutting the property to the bare bones to make up for it. Because of property being financed through several different companies, there are several inspections of the property done through the year. Someone is always tromping through it seems. After many years of living here, its time time to move. The see through trash did it for me. read more

These apartments have the potential of being a good family place IF they change the management. There are literally people walking around during the day smoking weed out in the open. There are kids outside playing and all you can smell is weed. Tenants also park in parking spots that are assigned to other tenants and management doesn't say a thing. It has been reported time and time again about the drug usage and nothing is being done. All they tell you to do is "write a statement." This place is a joke. read more

I want to thank the Core property management for maintaining the Mountianside Apartments here in RANCHO CUCAMONGA for many years. I have lived here since 1998 before their computers and at lease were written out a long sheets of paper what a memory. Each management team were unique in their own ways they all have something to offer this property and the people that live here. I am most pleased with the staff that we have now. They try very hard to make this a place worth living. Making it like home for everyone that moves in. If you have any questions they're willing to answer whatever questions you have or concerns areI met constantly.when you're open to share with to feel honestly to them the staff. I highly recommend anyone to move in as long as they're willing to follow the guidelines of the lease agreement. Marcey and her wonderful team willing to help out whenever it is needed. All you have to do is ask. I have to do is get to know them. Are you have to do is be open honest and true to what you want. Allow the Mountianside Apartments staff to do what is needed in a timely manner because there are a lot of people and apartments to deal with on every day basis. When you come looking for apartment come with your heart open to listen learn and explore this new community redefined as A new home setting. Thank you for reading all I have to say about the mountainside home. Be blessed thank you, read more

I agree with both Vanessa V. and Nicole R., that these apartments need help. Things definitely need to be changed. Aside from what they're listing, residents have friends or relatives living in their apartments, aren't officially on their lease (need to be told to GET OUT), and are not only using others assigned parking, but the open spaces as well. Where are real residents with more than 1 car supposed to park then? I love dogs, wish I could get one, but they either need to get the snuck in dogs out, or CHANGE THE PET POLICY to ALLOW them! We even have a couple pits here! They're not allowed in any apartment complex, I believe! Wish I knew the right people to complain to about everything here so that it could be more of a family friendly complex. read more

If I could give these apartments "no stars" it would be great. Such a ghetto apartment complex in Rancho. Probably the worse! Ghetto people hanging out in the parking lot drinking by their cars, people bumping their loud ass music and surround sound. People smoking weed, having parties on weekdays until 3-4 AM when other people have to work or go to school. Not the best place to raise a family!! And complaining to the management is worthless, they are stupid and lazy and rude. They make you submit 1,000 written complaints before they actually do something. The maintenance doesn't even properly fix things, its like a half ass job. I guess that's what happens when they have income based rent. These apartments and their property management company are jokes, i don't know how they can offer low income and promote that its a family environment when you got ghetto ass people smoking weed and other nonsense, not a place for families AT ALL!!! read more