The repairmen that came out were nice enough individuals, but this company has exhibited a severe…read morelack of professionalism. Their communication after being paid is subpar at best, but since they text me less than two minutes after leaving my house asking for a Yelp review, hopefully, this will get their attention and prompt a return call or refund my money in full. Four weeks and three appointments after this all began, my washing machine is in the exact same state as was when we started. The problem started with an error code on my washing machine indicating a temperature sensor needs to be replaced. I pass along the error code to ATAR, and we schedule a repair. The first appointment- I was told by the repairmen that the sensor was bad, and they replaced it. Within 10 minutes of the repairmen leaving, the same error code, and one other error code, both go off. I attempted to text and call their scheduling number, no response from either. I text the cell phone number the repairmen called me when they arrived at my front door, no response. Second appointment- The repairmen could not replicate the error. Without doing any diagnostic work aside from turning the machine on and running it, they tell me the machine must be fine and not to worry about the error codes that were displaying. After doing one load of laundry, the error code occurs again. Third appointment- Although my repair history clearly states that it requires two men to move the dryer on top on top of my washing machine, one repairman was sent out. I offered to help move the dryer but was told that another repairman was in the area, so they would come back together later in the afternoon to finish my repair. While leaving, he told me that I would receive a text to confirm, the techs being sent back out later in the afternoon. None was sent, so an hour and a half later (4:45) I text the scheduling confirmation number looking for confirmation, no response (they close at 6). I called their business line (same number) twice before 6, no answer and not reply to the voicemail I left. The repairman also told me that he needs to test the motherboard as when an error code appears again after the sensor is replaced, it is likely the motherboard. Ok, so when I told them that the original code, and another error code, both displayed again after the first appointment, then why did they not perform a diagnostic on the board the second time they were out? Or any form of diagnostics test on the first visit? Now am sitting here with all of my clothing on the floor in my hallway needing to be washed (have not been able to do laundry for four weeks at this point due to my work schedule and them only scheduling two-hour arrival windows on work days, no weekends) receiving zero communication from anyone at their company. ***My reply to Patrick via private message as Yelp does not appear to display responses to the owner*** Patrick, your faux friendliness is not fooling anyone. For anyone that has taken the time to read this far, I think the image snippets from our text conversations (from your business and personal lines) perfectly sums up this businesses class and integrity. I will eagerly await my partial refund "in the upcoming days". In response to your message, I gave you the error code and that stated a particular part needed to be replaced. After your repairmen left, the machine stopped working within minutes. Your repairmen also sent me a text asking for a Yelp review, also after hours, to which I promptly text notifying them of the issue. When I did not hear back, from either point of contact, I canceled the check. In hindsight, the right move considering that you now have $268 of my money, and my washing machine is in the exact same state as it was when this all started. If this is the time to make excuses as to why your company does not respond to texts and calls after hours, I would love a clear understanding of why after your repair tech yesterday left (telling me that he would be back later in the afternoon and then no-showed), you did not respond to any of my texts or calls starting at 4:45? Your excuse of had to leave the office early does not add up when your main phone line that I called/text is an iPhone. The second appointment. Turning a machine off and back on again for an hour is a pretty rudimentary "diagnostics" test. Most professionals in their given field test the internal components of the machine in some way, shape, or form. When your repairmen came out the second time I did clarify that two error codes had occurred since they replaced the sensor. Per your repairman's recommendation on the third trip, the board should have been tested if error codes occur after the sensor is replaced. That is a diagnostics test, not turning the machine off and back on again. And I never stated that I was satisfied with their resolution, I was told there is nothing else they could do, which come to find out later was not true.

I called for an air conditioning repair. Always There lived up to the name. They were here in 15…read moreminutes! Turned out nothing was wrong, just something janky with the thermostat so they left free of charge. Now I can rest easy. I know who I'm calling next time!

I cannot say enough good things about Aslan Appliance Repair! They were absolutely excellent from…read morestart to finish. Constantine came out to repair our washer and truly went above and beyond. We had multiple other people look at our stacked washer and dryer setup and tell us the repair would require at least two people just to access everything. Constantine handled the entire job on his own. As you can see in the photos, he literally went above and beyond, climbing on top of our stacked units so he could reach behind them, disconnect the hoses, and access everything he needed without requiring another person. He replaced the water pressure sensor and hose, had every part he needed already on hand, and was able to get our washer completely fixed the same day. He was incredibly knowledgeable, professional, efficient, and an absolute pleasure to work with. He even took the time to look at an issue with our ice machine and gave me a quote for the parts needed to repair it. After having multiple people tell us how complicated this repair was going to be, Constantine made it happen. I will absolutely be using Aslan Appliance Repair again and recommending them to others. Huge shoutout to Constantine for quite literally going above and beyond!

I had a great experience with this repair service. I called and scheduled an appointment on the…read moresames day that my dryer stopped working. The repairman's was right on time and assessed my problem and ordered the part I needed which was not in stock. Two days later he returned and changed out the part and I am back in business to do my laundry. Every time I called they answered my call right away and answered by questions and scheduled my appointment right away. Although it was more than I hoped to pay I would trust and use them again.

My AC unit went out and J&S All Tech came out as a vendor through American Home Shield. I found J&S…read moreto be honest and upfront about what I was facing. He worked with me and AHS to ensure I understood everything that needed to be done. On the day of installation he arrived on time, and worked continuously until job was done. He walked me through everything he did and made sure I was satisfied with the job. I will definitely call on him should the need arise.

Abraham was very professional. He diagnosed and fixed the control board for the furnace within 30…read moreminutes for a reasonable price, after being quoted 1600 from four seasons with them not being sure exactly what the problem was or that's what they told me!

I contacted them without a reference because they were one of the few HVAC companies I could find…read morethat would service underfloor heating. It was easy to book an appointment for an estimate online and I received a response back quickly to suggest recommended times. The technician, Kamil G, came out and was professional and efficient. Within a week their 2 technicians came out to do the work and they showed up early and on time and stayed late to ensure that it was working properly. When they noted an error in how they set something up, they called it to my attention and corrected it right away. Their supervisor came back the next day to check the work and demonstrate how to use the system. I received 3 different quotes for this work and Global had the best pricing and was definitely the easiest to work with. I would strongly recommend them for your needs and I intend to call them back for future work.

I do not recommend them…read more They were supposed to tuneup my hvac and were in and out within minutes. Months later I also just found out. They replaced my filter with the wrong size. If they missed something this simple I wonder what else they didn't do correctly. Don't waste your money here. They will not check properly and when you need your hvac in severe weather, it will stop working.

Very professional, when they come out they are ready to resolve the issues Send you a quote via…read moreemail or text and if in agreement they proceed and finish the job. They also guarantee their work.

What a nice company to deal with. From start to finish they were as nice as could be. They came…read morethrough American Home Shield but I will use them for anything they don't cover. I found out from the technician, Darrel, that they are a family owned and operated business which are the ones I want to support. Darrel figures out my air conditioning problem in less than a Minute and didn't try telling me it was anything more than what it was. I would give them 10 stars if I could. Great company.

Had an issue with our furnace and called at 7:45 am Engler Heating who we have been using for…read moreyears. The owner Brad picked up the phone and I explained that we were without heat off and on . By 8:30am his son Aaron was at our door and fixed the problem . Did not try and sell me a new furnace or up sell me on any work . Their pricing is very competitive compared to other heating and ac companies. This is a family owned company who you can trust with your heating and Ac needs. If you needed a whole new system or a service call this is the company you should call .

I had this company come over last year and they over charged me and are just dishonest. Use this…read morecompany at you own risk? They also do not honor their warranty?

Replying to Mr. E response to my review. I called customer service to confirm exactly what the…read more"FREE QUOTE" included and was told the electrician would go up on a ladder to inspect the ceiling fan and electrical components and provide a written repair quote. Once the electrician gained entry to my home, no inspection was performed, and the visit was instead converted into an attempted upsell to a paid diagnostic. This conduct reflects a classic bait-and-switch. The "FREE QUOTE" was used to induce the appointment. This conduct implicates multiple consumer-protection violations as outlined below, including heightened concerns where deceptive in-home solicitations affect senior customers: - Bait-and-switch -- promising a "FREE QUOTE" to induce an appointment, then substituting a paid diagnostic once access to the home was obtained, in violation of 815 ILCS 505/2B and FTC Act §5 (15 U.S.C. §45). - Deceptive and unfair business practices -- materially misrepresenting what the "FREE QUOTE" included and failing to provide the promised inspection and written estimate, in violation of 815 ILCS 505/2 and FTC Act §5. - Material misrepresentation -- the scope of the "FREE QUOTE" was a material term that influenced the decision to schedule the appointment and allow entry into the home, actionable under 815 ILCS 505/2. - Deceptive inducement and reliance-based harm -- the misrepresentation caused reliance before any payment occurred, which constitutes legally cognizable harm under 815 ILCS 505/2 and federal unfair-and-deceptive-acts standards. In-home solicitation violations -- deceptive conduct occurring inside a consumer's residence, which is subject to heightened scrutiny under FTC Act §5 and Illinois consumer-protection enforcement standards. - Senior consumer protections -- misleading in-home solicitations and high-pressure upselling affecting a senior consumer trigger enhanced enforcement priority under Illinois Consumer Fraud Act (815 ILCS 505/2) and federal consumer-protection policy concerning older adults.

Called them, very nice & seemed reasonable. Made an appointment, received 2 texts & an email…read moreconfirming the appointment. Day of the appointment, NO SHOW. I call their number & they told me 'oh we don't do that kind of service, didn't someone tell you?' I told them that's not what I needed and if that was the case, you could at least notify me that you weren't coming. Missed a half day of work for this? Never again.

Responsive and knowledgeable. Northside scheduled me quickly and resolved my squeaky washing…read moremachine issue in one day. While not the lowest priced quote, I have no complaints. Way cheaper than buying a new washing machine!

Festus got back to us immediately, came out last minute on a Friday night and fixed our washing…read moremachine in about a half hour. Very kind, respectful, and seemed like they definitely knew what they were doing. Great work!