The repairmen that came out were nice enough individuals, but this company has exhibited a severe…read morelack of professionalism. Their communication after being paid is subpar at best, but since they text me less than two minutes after leaving my house asking for a Yelp review, hopefully, this will get their attention and prompt a return call or refund my money in full. Four weeks and three appointments after this all began, my washing machine is in the exact same state as was when we started. The problem started with an error code on my washing machine indicating a temperature sensor needs to be replaced. I pass along the error code to ATAR, and we schedule a repair. The first appointment- I was told by the repairmen that the sensor was bad, and they replaced it. Within 10 minutes of the repairmen leaving, the same error code, and one other error code, both go off. I attempted to text and call their scheduling number, no response from either. I text the cell phone number the repairmen called me when they arrived at my front door, no response. Second appointment- The repairmen could not replicate the error. Without doing any diagnostic work aside from turning the machine on and running it, they tell me the machine must be fine and not to worry about the error codes that were displaying. After doing one load of laundry, the error code occurs again. Third appointment- Although my repair history clearly states that it requires two men to move the dryer on top on top of my washing machine, one repairman was sent out. I offered to help move the dryer but was told that another repairman was in the area, so they would come back together later in the afternoon to finish my repair. While leaving, he told me that I would receive a text to confirm, the techs being sent back out later in the afternoon. None was sent, so an hour and a half later (4:45) I text the scheduling confirmation number looking for confirmation, no response (they close at 6). I called their business line (same number) twice before 6, no answer and not reply to the voicemail I left. The repairman also told me that he needs to test the motherboard as when an error code appears again after the sensor is replaced, it is likely the motherboard. Ok, so when I told them that the original code, and another error code, both displayed again after the first appointment, then why did they not perform a diagnostic on the board the second time they were out? Or any form of diagnostics test on the first visit? Now am sitting here with all of my clothing on the floor in my hallway needing to be washed (have not been able to do laundry for four weeks at this point due to my work schedule and them only scheduling two-hour arrival windows on work days, no weekends) receiving zero communication from anyone at their company. ***My reply to Patrick via private message as Yelp does not appear to display responses to the owner*** Patrick, your faux friendliness is not fooling anyone. For anyone that has taken the time to read this far, I think the image snippets from our text conversations (from your business and personal lines) perfectly sums up this businesses class and integrity. I will eagerly await my partial refund "in the upcoming days". In response to your message, I gave you the error code and that stated a particular part needed to be replaced. After your repairmen left, the machine stopped working within minutes. Your repairmen also sent me a text asking for a Yelp review, also after hours, to which I promptly text notifying them of the issue. When I did not hear back, from either point of contact, I canceled the check. In hindsight, the right move considering that you now have $268 of my money, and my washing machine is in the exact same state as it was when this all started. If this is the time to make excuses as to why your company does not respond to texts and calls after hours, I would love a clear understanding of why after your repair tech yesterday left (telling me that he would be back later in the afternoon and then no-showed), you did not respond to any of my texts or calls starting at 4:45? Your excuse of had to leave the office early does not add up when your main phone line that I called/text is an iPhone. The second appointment. Turning a machine off and back on again for an hour is a pretty rudimentary "diagnostics" test. Most professionals in their given field test the internal components of the machine in some way, shape, or form. When your repairmen came out the second time I did clarify that two error codes had occurred since they replaced the sensor. Per your repairman's recommendation on the third trip, the board should have been tested if error codes occur after the sensor is replaced. That is a diagnostics test, not turning the machine off and back on again. And I never stated that I was satisfied with their resolution, I was told there is nothing else they could do, which come to find out later was not true.

I called for an air conditioning repair. Always There lived up to the name. They were here in 15…read moreminutes! Turned out nothing was wrong, just something janky with the thermostat so they left free of charge. Now I can rest easy. I know who I'm calling next time!

Great communication and quick response time. He was able to diagnose and repair the problem within…read morea few hours. Thank you

Good service, too expensive. Cleaned out dryer for $220. Service call is only $59...but. clean…read moreout was too high.

I m just coming home from work. Tired and hangry. I came in it smelled like gas. My daughter…read moretold me the oven was not heating up. She was going to make a pizza. I was desperate. Hunger and tiredness can do that to you. Got on yelp and Juliano called right away. They were in the neighborhood. I told him to come and diagnose the oven I figure it was the igniter. They quoted and work was done. Richard was very knowledgeable. He told me step by step on what he was doing. Price was reasonable due to timing. But i was very satisfied. And they do other work. Thank you Richard and Juliano.

This establishment is awesome professional and Chris is great; support this business it's worth it…read moreeverything explained and fair pricing highly recommend

This isn't the first time I've called Fit It. So when my dishwasher stopped working I called them…read moreagain. The power was completely out. Robert called me and said before I head out there could you confirm no power to the dishwasher. I said yes. He said could you go to the dishwasher and find the switch. He was clearly trying to save me from spending $ for something that would have just been a switch that got turned off. TBH, I had been staring at this switch behind my stove for the last couple of days and wondered if that was the answer, but was scared to mess with it being behind the stove. But sure enough it was the answer!! Thank you Robert for helping triage a very simple issue over the phone and saving me the $. This is why we call you guys all the time we need a hero!

The diagnosis which costs $85 is done over the phone. It wasn't even remotely correct. They require…read moreyour card to schedule an appointment. I've used them before in 2022 but they have really gone down hill since that time.

10 out of 10 experience! It was such a pleasant experience to work with Lex!…read more We had an issue with Navien water heater and Lex was able to identify it after throughly checking all possible options to make sure it is not a part of a bigger problem. Then recommended few options an next day the problem was resolved! Additionally he was able to explain the whole problem in such a simple terms so anyone would understand. Highly recommend Astera service to anyone! Really appreciate everything you did for us!

Wow, they know their stuff! They got high ratings for a reason! Lex and Vlad did an amazing job…read morebleading my boiler heating system.

Sadly, the owner did not abide by the appliance maintenance contract which I paid a good amount of…read moremoney for. I have tried to reach him since late April and he has not answered me . He is unresponsive and unprofessional. He owes me money for a part a little over $280 that never came in and he has not contacted me. I have tried every way to get in touch with him. I also have a non-functioning dishwasher that he never fully repaired. Since the contract started he was hard to get in touch with and said he was out of town and his phone wasn't working, then he had family issues, then he asked for payment of a part I never received. I have never had a contractor treat me like this. Truthfully, this business should be evaluated. I just want to be sure this doesn't happen to anyone else.

AVOID A.R.E. at all costs!!! They are unprofessional, unresponsive and will give you the runaround…read morewhile you're stuck with a non-functioning appliance. Anyone that has lived in Chicago long enough knows what a nightmare it is to not have a working AC in the summer. Robert and Jose wasted nearly a month of my time while pushing off the repair appointment, giving me the distinct impression that they forgot to order the materials needed to get the job done; and when they finally did order the materials - ooooops it's the wrong ones!!! I wasted hours of my time on repeat phone calls and follow up (follow up they promised to do but NEVER did). I ultimately DUMPED A.R.E. and scheduled with a real professional. WORST contractor I've ever dealt with -- there are hundreds of honest, professional contractors in this city. Choose any one of them and save yourself the headache of dealing with A.R.E.

I've hired Mo four times over the past three years for a mix of jobs around the house, and he's…read moredelivered every time. What I value most is that he is reliable, explains what he's doing, and stands behind his work, which is also priced fairly. The jobs have ranged from swapping out a failing pressure relief valve on my water heater to relocating an electrical junction box to a tricky exterior repair: the wood beneath a 10-foot-wide second-floor window sill had rotted after the metal sill cap detached and left it exposed. He safely propped the window, cleared out the rotted material, replaced the wood, and reattached the sill cap. If you're looking for a reliable contractor who handles both small fixes and more involved repairs with the same level of care, Mo gets my full recommendation.​​​​​​​​​​​​​​​​

Rosso Handyman Services is great! Fixed an issue i was having with my storm door. Very prompt…read morewith reasonable prices. Definitely recommend!

Shane came when he said he would, which is a big issue in my town. He told me what the problem was…read moreand fixed it quickly and efficiently. I had a breaker that was not working. He is professional and congenial. He also gave me suggestions on another project I am working on. I would use him again!

Our washer broke down, called our home warranty company who contacted Shane. He came out, looked at…read morethe washer, told us he could fix it but needed parts. He contacted the home warranty company, they okay'd it. We paid him our out-of-pocket fee of $125.00 and we never saw him again. He won't answer calls, texts, or the home warranty company. He took our cash never to be seen again and here we sit with a broken washer and out the $125.00 that took us 2 months to put together. Living on SSI, trying to get things fixed and along he comes, takes the cash and goes. Washer's still broken, Shane.