Worst service ever!!!! They came to my house twice, tried to make me change the furnace, I said no thank you , then they said we will change the panal and switch and will submit to home warranty, fast forward a month later they told home warranty that they didn't find anything wrong with my unit!!! Now I'm calling back and forth trying to resolve this , bottom line if you don't pay them big money they just screw you!!! read more

From start to finish, my experience with this company was exceptional! After many repairs (from another company) and a 45 year old unit, my ac went out on me during a heat wave. The previous repair company I had used was giving me the run around and wasn't helping me when I needed them most. So I reached out to Joe and I couldn't be happier! He immediately jumped on the issue and found me a unit, which seemed nearly impossible during covid. He kept me in the loop daily. He was extremely knowledgeable about what he was doing and his crew, including a crane, were very kind and professional. Not to mention, he prices were so fair and reasonable, especially for the quality of work he preformed. My AC is brand new, works great and he even went out of his way to fix an issue on my Nest Thermostat that other repair techs didn't know how to do. I would recommend Mr.Freeze Thousand Oaks branch to any one looking to repair or replace your heating or cooling. read more

Mr Freeze Heating & Air - Craning my new unit onto my roof in less than 30 mins! Very impressive! - Heating & Air Conditioning/HVAC Near Me

Joe and Mario deserve 10 stars ... Why are there "only" 5 available to give them ? They are The BEST ! My neighbors ( several ! ) who recommended them said " you're going to love them ! " And I absolutely did and DO : ) An Amazingly good experience, ALL Around. Veronica is great, too; calls back promptly and is so helpful Thank You So, SO Much, Mr Freeze Team read more

Mr. Freeze has provided valuable service to my Newbury Park home several times over the years, and I am always pleased with their expertise, professionalism and integrity. Joe created a wonderful legacy. read more

American home shield sent this company to service my AC. I was at work, so the service was completed when I was not home. My wife ended up paying $687 for a Freon refill (4lbs) and a valve change/cleaning. This company needs to be shut down. I see others have had this same issue. I truly hope AHS stops utilizing this sham of a company. This is nothing other than theft. I will be reporting this to the BBB and very possibly taking them to small claims if they do not rectify this situation. read more

Do not call these people. Bad service bad everything a big rip off. Save some aggravation and call a professional.

Horrible company. Don't use them. American Home shield assigned them to me. They never showed up. They have a horrible customer service dispatch. Don't use them. Save your money. read more

My warranty company sent them to fix my heater and AC. He was able to fix my heater than stated he couldn't fix my AC with out additional approval from my warranty stating the outside unit had wires that had been cut (quotingthe warranty company$600 to fix it). The found a company and they were fabulous and stated there were no wire issues in the outside unit just a part that burnt out. They were able to fix the problem and it didn't cost $600. I don't recommend this company. read more

My ac unit has been acting up since it was replaced. Would switch off then on and off randomly when I turned it on. Joe diagnosed the issue and found my new ac unit came overcharged from the factory and messing with the pressure. I was on the phone with the ac manufacturer for weeks trying to figure out what to do and was going to have their warranty dept swap me for another new unit. After he tested the unit for various reasons, he completely fixed the issue. My ac is now running like it should have with no issues. 5 stars! read more

tried 3 places and this one was the best price for the service. They didn't palter and gave me some good info for maintaining the work they did. thanks man read more

Joe is thorough and follows up. His experience with all things HVAC is beyond. He can troubleshoot over the phone to save time and money. His wife Veronica is very helpful and is a great communicator and scheduler. read more

American home shield (AHS) sent Mr. freeze heating & air to fix my AC because it was not cold. An incapable technician came. His diagnose was that there was a short circuit and an electrician needed to come to fix. Not only that, he also messed up the AC disconnect box. Then, AHS sent an electrician who reported that there was nothing wrong with the electric connection but the disconnect box had to be replaced as the result. My recommendation is DON'T USE Mr Freeze. Their technicians lack in experience and knowledge. Also, don't spend money buying AHS for their bad services. I eventually had to call and pay a good company to fix it. read more

AVOID THIS BUSINESS. My 50 year old HVAC unit gasped it's last breath and I called my home warranty company, American Home shield, that I also do NOT reccomend. They sent Me Freeze. We looked at the units and he began to try different things for why the blower will not work. Ad nauseum, he told me if I maintained my unit and had enough freon, it would NEVER have broken down, but did not ask when it had last been serviced. He told me he had to order the part but unless I bought 250. maintenance and purchased freon from them (which he never turned AC on to assess freon level) there was no point in them installing the part, intimating it was required. I asked how long the unit and that part would last, with regular maintenance and he said 30-40 years. Mine is a 50 year old Carrier. I have owned the unit 29. So saying it's not maintained, which is not true, voids my warranty. That was 5 days ago. It is summer in So Cal, heat between 85 to 100f and I have heard nothing. I called ASH and they said waiting on a part. Then AHS said it was cracked and unusable but $3000. of the replacement wouldn't be covered. I asked what they were. One was an earthquake strap. It is NOT code to strap a unit that is built into the house. I wanted to upgrade to high efficiency that does not come in gas, but they still would deduct for gas shut off, piping for gas, and something else for gas. So AHS would only give me $480 to replace the HVAC. As Mr Freeze was hard sell, pressured ad nauseum for up charges, tried to void my warranty by incorrectly saying I hadn't maintained the 50 year old unit when I had, never got back to me at ALL much less about the needed part or replacement, sent a different invoice to AHS than what they gave me but didn't give me a copy, etc. I'd never let them in my home again and suggest you dont either, you can not trust anything they say, they do not give you a copy of what they requested to the home warranty company, and you can not trust them to communicate in a timely manner or at all. I'd reccomend Hush Air who ASH sent years ago and I went back to, and avoid Mr Freeze like the plague. read more

Nick was my technician and was awesome! He is very personable and installed my furnace quickly and efficiently. I didn't have any issues with their services and everything was explained thoroughly. I would recommend them to others. Thank you Nick and Dave (Manager) for all the help. read more

American home shield warranty. Sent Mr. freeze heating and air to my resident. This company wasn't it in my attic within 20 second they didn't even have a ladder. They use my personal ladder when I got in their car and said they we were here something in three days never heard anything call the warranty company and they told me that this company said that they needed to repair my AC physical damage, I just bought the home when I called the company myself they gave me different stories. When I ask for pictures and their estimate, they said they was going to email it over to me. I never received it. So I called a family member and also my brother that is out of state that works for AC company and he talk to the guy today. The question that my brother asked him was AC work . The guy did not know what to say. He didn't even realize that my brother work for ac company. This gentleman tried to rip us off and we still have not got any of the pictures or his estimate this home warranty company is a scam and I feel that we need to get together and file a lawsuit against a home warranty they take our money and no Works never be done. Also, this AC company is a fraud. a scam. read more

American Home Shield sent these clowns out to look at our HVAC. Without looking at much they said I needed a lot of work ($$$$) to fix the problem. I ask for a explanation of the work to done and they gave me none. Just a dollar amount ($$$$) to fix the problem. On top of that they wanted me to pay them directly instead of going through the insurance company. Which the insurance company covers a lot of the cost. We confronting them on calling my insurance company, they refused and said the insurance company will give me the difference in cost (LOL). I refused and these guys got upset and stormed out. If you want a circus act and a good laugh then give these guys a call! BEWARE of this company and CON ARTIST scheme. The other negative reviews speaks for its self. read more

Horrible company, INCOMPETENT, should be show down. No customer service what so ever, repairmen make appointments and don't show up. Impossible to talk to their supervisor, leave messages, and no one reach out to answer questions about my situation, seems they do not care. American Shield Home warranty, have them on their list as an AC HVAC provider, huge mistake. I have been without AC for 2 weeks, and still they have not fix it. Took my fan unit, and now I am having the most difficult time getting back, almost seems that they are doing me a favor to bring it back. The techs order the wrong part, and had to take it to try to get the correct part, this company is horrible. Already paid them $380.00 out of packet for the first time they were here for another repair. Stay away from Mr. Freeze HVAC, should be looked up by the BBB. Very frustrated senior citizen, with underline conditions, and have to deal with hot temperatures of 115 without AC, due to their inability to solve my problem. I called another company, and I am getting my AC problem fixed within 2 hours, and this people had 2 weeks, very INCOMPETENT. read more

Mr Freeze (aka Joe) has put Zoning systems into each of the last two homes we owned. Their service is top notch at very reasonable prices. Joe brings a very grounded approach to the situation and doesn't try to upsell you something you don't want/need. His employees (Robert and Mario) get two thumbs up as well. I highly recommend them if you're considering a zone system installation! read more

Joe is extremely knowledgeable due to a lifetime in his industry, gets right to the problem and gets it fixed quickly, and reasonably. He has installed complete systems in 4 homes for me and keeps everything running well. You won't regret skipping the "big names" and calling a local tradesman! read more

It's the Valley - in a heatwave - the Air Con went out on Saturday night and we've been trying to tough it out until Fall came - but no - yesterday it was 95 inside the house, today it was close to 100 and it ain't getting cooler any time soon. Fortunately our friend Farzad had already had a good experience with Mr Freeze - his exact words: "He's reliable and he's cheap" - Score! So I call the number and get through to Joe as he's driving back from a job and yes - he can drop in now and have a look. - Double Score!! Within 40 minutes a licensed contractor's truck with a penguin on the side and the name Mr Freeze painted on the door parks outside the house. A tall dude climbs out and shakes my hand with a smile. He's kinda like a cross between Clint Eastwood and Dave Letterman - exuding an experienced and comfortable vibe with a hint of humor - so we proceed to look at the air conditioner. 30 minutes later it's all fixed. $50 for a new part, $75 for the service call - clean efficient, everything put back as it was - and most importantly cool air flowing through the house. Triple Score!!! I am very happy to recommend Joe - out of all the contractors we've had in the house over the years he was by far the most efficient, economical and yes - funny. read more

Con artist. My heater needed a gas valve. They told me I did not have a shut off valve and needed all the piping replaced to the tune of$230.00. My husband was not home. They told me the valve was the only thing covered by my home warrenty. When my husband returned home he showed me the shut off valve and I called to let them to let them know I only want the gas valve replaced. When they got back to my home after waiting a week for the parts, my husband was home and told them to only replace the gas valve. Our piping and shut off valve were in good condition. They refused to do the gas valve unless we allowed them to replace everything. My husband said "Good bye" and they left. We will be calling a legitmate service for our repairs. read more

I had the pleasure of meeting Mr. Freeze and having him do my annual maintenance on my air condition and heating units. After a thorough analysis my units he performed the required testing and maintenance, ordered my specialized filters and gave me a tutorial on how my systems works what I need to do until next years servicing. Joe is competent, careful, took his time, and I feel extremely comfortable recommending his services. Looking forward to seeing you next year. read more

I have been using Mr. Freeze for over 20 years at both my business and residence. He is one of the most honest and respected business owners that I have ever encountered. Whether you need a simple service on your A/C , or an entirely new heating or A/C system installed, Joe is the man to call. read more

I called Joe and he gave me a fair estimate. It took him a few days to find a perfect unit for my house due to COVID. From start to finish his team was very polite and professional. I got my air conditioning and furnace installed in 2 days!! It was unreal how fast an efficient these guys were! read more

If I could give 10 stars I would. Joe Frease is the best serviceman we have ever had. He has an amazing work ethic, is honest and a man of integrity. He shows up on time and his knowledge of all things heating and A/C is unparalleled. His wife Veronica handles the business and is a delight as well. read more

They sold me a new air conditioning unit,duct work and zones...the unit was new. HOWEVER, they never fixed the duct work and most was not even connected and never worked properly.. I did not inspect but left it to my contractor who never inspected either until it was too late....my house was not the kind that should have zones and they put holes in walls that they were not authorized to. A total mess and air con that didnt work. No repair. Do not use them. read more

Of course my ac stops working during the hottest week ever! I was fully expecting to have to wait a few days before they would be able to come out , but I couldn't believe how quickly he worked me into his already crazy schedule. Veronica answered the phone and she was super friendly and was really good about staying in contact with me to let me know what was going on . Joe was the man who came and fixed my ac and he was friendly too. He got my ac up and running quickly too! I will for sure be using them in the future if needed ! read more

I had several estimates on replacing my broken furnace. Mr. Freeze was the most reasonably priced licensed heating and air man. He replaced the unit and tested everything to make sure it worked. A few months later, the fan stopped working in the unit. It was defective, but the manufacturer did not want to cover the labor costs. Thankfully, Mr. Freeze did what was right and did not charge me. He also fixed my attic fan which was wobbling and the fan cover was all wacky. They do good, honest work for reasonable prices. read more

Honestly, If you have any air\heating needs you need to call Mr Freeze Heating & Air. You will not be disappointed! They are extremely reasonable, honest, caring, efficient, knowledgeable, wont leave you hanging and most of all they genuinely care about their customers. A company like this is rare in this day and age and I can't say enough good things about them read more

Joe and his crew were able to fix my a/c during a heat wave within 24 hrs after calling. Other local a/c companies quoted 3-4 days due to demand, Joe was able to do the job at a reasonable price. He also quoted good prices for zone a/c systems. Its nice to deal with someone who knows what they are doing. Will use again. read more

Third time for same issue appointment from 10 to 2 they never showed if it wasn't that this is the company my home warranty company assigned never use thwm read more

American home shield(AHS)sent them to my house and they said, nothing wrong with my Not working HEATER just dirty and he needs cleaning at the tune of 200.00 cash because AHS does not cover cleaning(even if cleaning fixes the ptoblem???) , so I told him to replace the dirty sensor , he said no there is nothing wrong with the sensor, ? THEN WHY DOESN'T IT WORK?.....Again he ask for 200.00 cash and he will getting it to work...note the sensor in question was replace September 2018 by AHS...THEY ARE STRAIGHT UP CONARTIST~THEIVES walking in to a senior home and trying to EXTORT CASH 200.00 FOR A JOB THEY HAVE ALREADY BEEN PAID 125.00 FOR ....MY month American Home Shield 38.99 a month I paid Mr Freeze 125.00 and he wanted 200.00 to clean a new sensor that he said is not broken(BUT IT DOESN'T WORK, SO CLEARLY BROKEN OR DEFECTIVE) AHS not much help ............................................DON'T LET THEM IN YOUR HOME...... read more

Joe has saved me twice now when my air has stopped working at the worst possible time. Price and quick service was great. Will upgrade my AC/Heat and zone system which is dated and have him install an air cleaning system after dealing with the smoke from the recent fires. Looking forward to working with Veronica and Joe; my husband is an electrical engineer and he and Joe spoke the same language..he really is an expert in his field - he listens first and then proposes a solution that fits perfectly. His quote for the work was very reasonable. read more

Think twice before calling this company. Very pushy, and quite deceptive with their quote and price. Run far and hard...

i was referred to mr. freeze by american home shield home warranty co. to fix my heater, at first they said that they needed to order a part and then the part was unavailable. the next step was that they had to replace the entire heating unit and that it will be almost $4k. then ahs said that my heating unit had a big crack in the unit according to mr. freeze. i got a second opinion (who is not associated with ahs) today and he just replaced two parts in the unit and it works perfectly. mr. freeze is a con artist and likes to try and rip people off, do not trust them. read more

Friday night ac unit stops completely and it's 90+ out. Call first thing Saturday morning leave a message and get a call with in 10 min. It's Joe Freas, really? Says he'll come out and check it out today. Shows up about 10:30 awesome! Had some cos tell me two weeks!?!?! Goes to get a part, comes back fixes it and we're good to go by lunch! Joe is a really laid back guy, with a great attitude and funny. I highly recommend him for any a/c work. read more

Joe, Robert and Mario from Mr. Freeze were amazing to work and did a great job on our new A/C and Heating System. They were on time and gave me an incredible price! I highly recommend then for any heating and a/c needs! read more

Friendly, efficient, knowledgeable, and fairly priced--and our air conditioner works again. Hooray! Would recommend to anyone.

Mr Freeze Heating & Air sets the standard in the industry. Others only wish they could be as good. When my A/C went out I called Joe. He was prompt, courteous and best of all the job was done quickly and within my budget. I give Mr Freeze Heating & Air my highest recommendation! read more