Kenny was so nice and helpful! Such good customer service first time and definitely coming back!

I am a huge Gatti's lover and was very hesitant because of the bad reviews. I just moved to the area and was super excited to see a Gatti's in Kyle. I ordered online and picked up my order with no problems. They wait said 20 minutes online and when I arrived it was ready. The staff was friendly and it all tasted hot and fresh! I can't wait to keep getting more pizza's here! read more

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Just got back home from picking up my online, carry out order. The order was for 3 pizzas, 2 Lg thin and 1Med (Thin). 1 Topping which I had a Free Pizza coupon for, because my son had earned it from a reward at school. When I arrived to checkout, the employee advised he couldn't get the coupon to work. He went to retrieve "his GM" from the back. The GM came up and told him "yeah it won't work cause it has to be an "original crust". So they wanted to charge me for the Medium one. I stated that nowhere on the coupon does it state it has to be Original Crust. They did not care. I advised them to remove the Medium from my order then and throw it away, which they did. It is completely ridiculous that a GM would handle this situation the way he did in front of 6 other customers. He should be fired! Poor representation for the Company for sure. On top of everything else, the pizzas were burned and not cut completely through. I stopped at the Pizza Hut on the way home to get my 3rd pizza and will just do business with them from now on!! read more

Mr Gatti's Pizza - Front of restaurant. - Pizza Near Me - Kyle, Texas

Gave them a second chance after signing up for VIP special. I ordered the large pepperoni original crust pizza for $5.99 pickup. It was worth the sale price, the taste has improved since my first review. It's definitely not worth the full menu price. I will continue to order on occasion as long as there is a deal. read more

Mr Gatti's Pizza - Pizza Near Me - Kyle, Texas

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Pizza is good, just the driver left it on the porch in 40 degree weather and didn't knock or ring the bell. Luckily we happened to look outside on our porch, because it was 15 min earlier than expected. Also, I ordered the 222 on line which is 2 lg pizzas, and a 2 liter. So I assumed it automatically made my Dr Pepper the liter since I clicked on that special. But no, it made it a 20 oz unless u correct it which is deceiving. Otherwise, good food. Just annoyed with our experience this time read more

I don't know why the rating is so low, but I don't recall one single problem that I have ever had with Gatti's San Marcos. I always enj the food. the reason I am leaving this review is Bc I had an issue using the app todayand I called the store. I never call the store, Jeff answered the phone and instead of giving excuses or attitude, he did his job and took my order very professionally. in a day and age that no one seems to want to do anything, Jeff executed his job perfectly. Nothing over the top, just did his job, thanks, Jeff!! read more

I love Mr Gattis Pizza as I grew up with it. With that said this particular Mr Gattis does not use delivery drivers but they use Door Dash. I recently ordered from Mr Gattis and my pizza never arrived. I contacted the store and the manager was very nice and I got the feeling this was not the first time this has happened. He refunded my order but not the delivery fee Door Dash tacks on. If your going to use take out the pizza is great but until they decide to not cut corners and hire delivery drivers than Dominoes will be getting my money. If you happen to get Door Dash driver Maria with a California phone number good luck getting your order as they have problems with her. read more

This establishment had horrible customer service and corporate does not care to correct it. The manager is allow to be rude to anyone who calls or goes to the store. When Daniel from corporate spoke with my mom he pretty much said it's her fault for the manager Stephanie's unprofessional attitude. Which my mom was only requesting a replacement from a burnt and cold pizza she received from them this past Saturday. Not to mention there reviews in Google and Facebook all point out that this manager is this way with so many other customers. Don't waste your time going to this place or getting food delivered from here. Kyle has many other pizza places that will give you better pizza and better customer service which this whole staff needs to take a class on!!! Horrible place! read more

It's sad to see how quickly this place this place has gone downhill. I miss when we had wonderful service and ordered fresh hot pizza that was ready on time. We ordered today and the pizza was defiantly not 1/2 and 1/2. We received a pizza with 1/3rd topping (Buffalo chicken ) and 2/3rd's cheese with extra sauce. Confused since we had been charged for a specialty pizza we just went with it since the girl on the phone explained it probably was an error on their end. Fast forward we are on the way to pick up the remake and a manager calls being extremely rude and pushy explaining he's NOT remaking the pizza. He proceeded to cut us off when trying to express the concern with the dry pizza, lacking sauce on 1/3rd and 2/3rd cheese pizza. We left to the store and we went in and was given the go around. No one was willing to give names and the manager just stared at me passed me on to another manager or 2. Not sure who was actually the manager since no one seemed processional. Was pretty confused since over the phone we had been told they had no managers, then when asking to speak with a manager was told they have a shift lead then going in to be told many of them on the clock are managers. Talk about lie after lie. Young rude Hispanic guy finally agreed to make it the pizza and was completely disrespectful being a smart ass. We patiently waiting for the pizza as the staff in the back lacked professionalism, lacked proper safety and had only 1 staff member with a mask on who was NOT the cook. Didn't seem to make any sense but at this point nothing did. After finally receiving the pizza and checking it the pizza was evidently the SAME pizza with extra sauce added to the point that the sauce seemed through the box and the pizza was drenched in sauce. Clearly not what we ordered STILL but at this point we decided to go elsewhere. It's a shame to see all the young immature & irresponsible people over Gatti's Kyle. Safe to say from here on out we will be ordering elsewhere. I just wanted to make sure to leave a solid review until corporate furthers this investigation. Hopefully Gatti's Kyle will have new staff soon ( as usual ) but then again we had been told they are only " doing things the right way now"! Seems funny to hear that a pizza shift lead OR manager whatever he was has allowed that little " title " to get to his name. With a bad attitude the only place he will be is Gatti's Kyle. read more

I was excited to find out a Mr. Gatti's had opened up in Kyle. We just moved back after spending 6 years in the Midwest and I didn't even realize how much I missed the fantastic crust and pizza sauce from Gatti's until I ordered it. We have ordered twice now, once as pick up and the other as delivery. The pick up was smooth, pizza was ready in about 15 minutes, the staff was friendly, and the food was incredible! Delivery was an overall good experience. The wait time was an hour which I found to be a bit long for a five minute drive. They didn't state on the app or website that they use doordash vs their own delivery drivers. Had I known, I would have ordered through doordash because I wasn't able to rate the driver and I know they need those good ratings. We will definitely be ordering again. read more

I walked in around 7, there was a lady who had been waiting for more than 20 min when they said it would be 10 min. They gave me my 2 pizzas and 1 was wrong. They said they would make another one which would take 20 min. Having already waited and seeing a lady about to be pissed. I just said put my correct toppings and let me go. I felt pressured to not add to the stress of the employees so i settled for a pizza that was not good. And the manager said there was nothing he could do bc i already accepted the pizza when i called after getting home and not even wanting my pizza read more

Mr Gatti's Pizza - Olives and mushrooms not cooked as they messed up the pizza - Pizza Near Me - Kyle, Texas

I have to say for a NEW business arrival in Kyle, the effort to build a customer base seems weak. Wanted to order Wings - when they arrived - they looked puny. I know now. :( Next thing - be aware there is a delivery charge...I got hit with it after the fact. When I asked for a void-they said it would ten to 12 business days to hit bank. Bad first impression. I'm hoping things get better...we need a variety of Pizza locations in our town. read more

Went to pick up pizza and the manager noticed it didn't look that good and had cooks remake it. I appreciated that!

Love Mr Gattis ! The pizza is always great but it's hard to get someone on the phone . You will be caller # 1 for 10 mins . I usually bring my baby and the times she has fell asleep in the trunk Mr Gattis made an exception to bring the pizza to truck . Wish they had more Staff to keep up with the volume of customers . Thank you for all y'all do read more

Never ever order delivery from this store. They use DoorDash as a delivery carrier. I get about 50% accuracy when they delivery. ALWAYS missing my drinks that I have pre-paid for. AND the worst part is because of COVID I have to put the tip on the online order. So, i'm tipping and they aren't delivering everything. THEN, when you call the delivery service after it's been dropped off, the number becomes invalid because they've already completed the delivery. When you call the store, you speak to a manager who tells you that they will credit your card back within 5 business days. THEY DO NOT CREDIT IT BACK. I called the store today to get an area manager or general manager. The girl who answered said "uh... hold on" and put me on hold for 11 minutes. THEN, they picked up and hung up. I immediately called back, "your call is now 1st in line" been on hold over 19 minutes while i'm FIRST in the queue? That means NOBODY is on the phone and ive been on hold 19 minutes This place, at minimum, should fire Door Dash, and everyone in the store needs to be re-trained. read more

Mr Gatti's Pizza - I'm still "caller number 1" and on hold 28 minutes. It's 2:55PM CDT. NOBODY is on the phone, i'm caller number 1. - Pizza Near Me - Kyle, Texas

This Door Dash system has got to GO. To leave my already made/paid for order simply sitting on the counter waiting for a driver is unacceptable. What would have happened if we didn't call? Would it have sat there all night while no one did anything? Get it together! They closed at 9:00 BEFORE RESOLVING THE ISSUE! DID WE JUST BUY THESE IDIOTS DINNER? WTF!!?? read more

I would give them a negative star if I could. Gave me wrong pizza even though receipt clear. Had to drive all the way back to get the right pizza, and offered no consideration for the inconvenience of their screwup (no discount or refund). Dont order pizza from them, but if you insist check carefull. read more

This is the worst Gatti's location ever! They sold me a Superoni pizza with NO pepperoni and weren't even willing to make it better! I also ordered pizza for delivery and it showed up 2 hours later! Apparently they don't track the orders, just let them sit there forever. Very disappointing as we were so excited to have a Gatti's in Kyle. We will stick with Papa Johns or Pizza Classics. read more

Pizza is good, but the delivery process is absolutely terrible. I just waited an hour in a half for my pizza to be delivered & of course when I got it, it was cold. For some reason, Gattis uses Door Dash to deliver their pizza for them? And I had to go down to the parking lot to meet the pizza delivery guy because he was too lazy to walk my pizza to my door. Not pleased. read more

After waiting more than an hour for delivery our food was dropped off at the door, no knock or doorbell ring, and the guy bolted as fast as he could. The pizza was cold and we were missing part of the order, called the store and was put on hold for about 3-5 minutes after telling them we got cold food and were missing a salad. Someone finally picked up and said thank you for holding and I said sure. They went silent and I asked multiple times if someone was there to which no one responded. I hung up and called back and asked for the manager, which was Stephanie, who I guess had told me thank you for holding. I asked why she hung up on me and she said that I hung up on her. Lol. I am not arguing with this lady, just tell me how you are going to fix it. With all her attitude she tells me that she can remake the food, but I will have to come pick it up. I asked her to please just refund the salad and we will just eat the cold pizza. We will not be doing business with Mr Gattis in Kyle. This is way too consistent with them. I'd rather spend my $50 on dinner elsewhere. read more

Who doesnt love Gatti's pizza? Staff is extremely friendly regardless how busy they get...pizza comes out quality everytime. Happy they are in Kyle! read more

had a bad experience with this location, but gave it another try. Huge mistake! After waiting over an hour for my pizza to be delivered - I called to check. They couldn't find my order, no - they couldn't make my order because the phone number was wrong ~no, they couldn't get a driver so they didn't make it -- one excuse after another - no offer to make things right, they just continued to argue when their stories didn't make any sense. Told them my husband was on his way to pick it up -- they said they would make it. He arrives -- no pizzas made. They continued to say something about a number entered wrong , yet the girl recited my number perfectly. They told my husband they would refund it and make the pizzas -- he stepped out and they locked the door behind him! No pizza - no refund ~ no adults on duty tonight!! Will not be making that mistake again - ever -- I suggest you don't waste your time. Thers something not right with these employees! read more

I was so excited that a Gattis pizza came to Kyle as we went often when we were up north. However they use Doordash to deliver and The delivery person brought a Dr.Pepper rather then a Diet Dr.Pepper even though the receipt clear shows I ordered Diet. Judging by the other reviews this isn't an uncommon problem. I am bummed that this pizza place won't be our new go to. read more

Ordered the pizza for pick up. It was ready on time and tastes just like I remember Gatti's pizza tasting. Kids and I were happy.

Tonight we ordered 3 pizzas. Two of the pizzas delivered were correct. The third pizza had extras on it that we will not eat. We called the store and they were nice to send us a new pizza. When that one arrived it was wrong again! We called again and told them but the manager Linda said she looked at it before it left the store and that we need to call tomorrow to speak to someone higher and that she did not believe us. We then went to the store to show them both wrong pizzas and they said they can't do anything about it because they already sent a free pizza out. So now we didn't get to eat and Linda would not do anything to help us. We were told to call and talk to Jason tomorrow but wouldn't give us the number to call. read more

One of the managers is soo rude!! We paid for a buffet but instead my friend got slapped and we got kicked out!! All we did was ask if they had any parmesan!! this establishment needs new management ASAP!! read more

In the past, service has been slow so I haven't orders In awhile. I placed my order at 9:00 and they said it would be ready in 20 minutes. I waited 27 minutes and then headed to the store. They actually called me on the way there to say my pizza was ready! It was ready, correct and he even gave me a discount for a pizza deal that I don't receive on line! Very impressive! read more

Ordered 1 hour ahead of time to be ready at 8:10 pm. We show up at 8:09 and told it will be 30 minutes. Why even give that option to order ahead of time if not ready at time we chose? Also won't let us pay with card when ordering to limit contact when we get to store. read more

Ordered pizza's and forgot to order ranch so I call back and I was told since the order was submitted online I'd have to cancel the order and resubmit a new order to add ranch dressing on. Then I'd be charged for the first order then have to be charged again just to add ranch and then be refunded in 7-10 business days for the "canceled" order. Dumbest thing ever. Apparently adding to an order is impossible. Pathetic Kyle location. read more

The best pizza I've ever had (bbq chicken) it's cooked just right!! Service is great!!! Always ready on time!!!!

First time ordering from the new Kyle location and I spoke with a guy named Cameron .... worst customer service . He was very sarcastic and rude . The pizza was great but with the type of customer service I received I will not be ordering from them again. read more

I attempted to call in an order for delivery after leaving work. After over 20 minutes on hold someone finally answered but never answered my call. I walked into their location and showed them that I was still on the call that was never answered. They offered free pizza. I told them that was not what I wanted. Even so, after my delivery was made there was no charge. read more

This is by far the worst gattis. Overcooked and undercooked pizza all day. Hold times that last far to long to request a refund from your doughy ass pizza. Screw this rushed location, please get it together. read more

I think it's ok. I don't think it's in the same realm as papa murphy's. I would even say it's below domino's or papa johns. I got an XL, which in today's pizza world equates to 16". The pizza was ready when I got there and I was able to order online more easily than dominos. I probably won't return, i'd take most other pizzas over it. I'd even say that cici's is slightly better than this. read more

I tried to place an order online this weekend and errors kept popping up so I called in my order and gave my CC over the phone. After an hour I called and asked how long it would be and was told they don't have my order. I said I gave my CC number and he said to hold and I was put on hold for 15 minutes. Finally, someone came back to the phone and said he didn't know what was going on because the door dasher said they were there 4 minutes ago but he didn't see anyone so she must be sitting in the car. I ask how long my pizza had just been sitting there and he said he has no idea. "Maybe 25 minutes?" So you don't know and it's just sitting there??? He was pretty rude and told me how busy they are. I understand that it can take an hour but don't make my pizza if it's just gonna sit there for another 30 mins or so. Finally, I got a notice that the door dasher picked it up and it was promptly delivered after that. The wings and pepperoni pizza were ice cold and at least 3 of the slices had zero cheese on them. I order pizza every single weekend and this location is pretty inconsistent to say the least. read more

I LOVE Mr. Gatti's pizza, which is sad for me to post this negative review. Ordered for delivery and it now has been almost an hour and a half without any update. This Gatti's uses deal dash for delivery instead of their own delivery drives. They give you a text to follow your order status ( never loads). First impression is not a good one for this location.....just drive to San Marcos. read more

Pizza was great BUT the service wasn't. I ordered about 10 pizzas for my daughters party. It was for delivery and when they delivered they forgot to send the 2 orders of ranch I ordered, so I called them and told them they forgot to send the ranch. He gave me two options.. for me to leave the party I'm hosting to grab the ranch (which i thought you was not a best answer to give a customer who is hosting a party) or to get a refund. Of course i can't leave the party or send my guest to grab it so I took the refund. EXCEPT I still haven't received the refund for the ranch. And I had her party 2 weeks ago now and still nothing. I'm not complaining about the 4 bucks I was told I'd get back but complaining that the fact that there is lack of customer service. If your a manager and you say your going to do something at least keep your word. That's what matters and that is what keeps a customer coming back. read more