I hardly ever post on these sites. But this time I could not pass up leaving such a positive…read morereview on this dealer. My husband and I went out to look around for a possible new vehicle this weekend. We ended up traveling out to the other dealership they had for the vehicle that we see online. Our mistake was not calling beforehand to see if the vehicle was there. Anyways, we got there, and they informed us the vehicle was at the dealer which was close to our house. On our way driving back, Josh gave us a call and we had a couple laughs about the situation. As we were talking, he facetimed us to show that indeed the vehicle was there and gave us a little personal tour. When we arrived, they had the vehicle ready for us to test drive and get us started. One thing my husband and I loved is they let us test drive the truck alone, I don't know why most dealer ships don't let his happen. We got to drive around and discuss the vehicle. Coming back to the dealership we were ready to put together the numbers. We wanted this vehicle and they wanted the sale. Josh and Franky were nothing but professional and explained everything to us walked us through the numbers and the financing co who they would be reaching out to. I will forever recommend this business to family and friends who want to purchase a vehicle. They made the process smooth and fast for us, nothing but pure hospitality here as well.

Okay, where do I begin here? I guess the best places to name…read morethe three gentlemen that were instrumental and making my experience and incredibly great success, Josh, Adam, and Joe. From the moment I inquired about purchasing an S class they had an inventory up to the point where I left with the keys and the car..... they were efficient, fun to work with and completely honest. Their biggest concern was to make sure that I walked out happy. They detailed the car beautifully. There are a few scuffs on 2 of the rims that they repaired the same day I picked it up and it looked like factory fresh. Thanks again guys... I will continue to refer business to you for many years to come.

Do not purchase a new vehicle from Toyota of Fox Lake. They advertise the SmartPath price but then…read moreadd on a $2495 Pro Pack Protection. They'll tell you it's a lifetime appearance protection warranty but when you review the paperwork after purchase you'll see it's only a 5 year Assurant warranty. If you make the unfortunate mistake of purchasing a vehicle here, make sure you do a walk around before you leave the lot. When we got home we found a large, deep scratch that wasn't on the vehicle before they took it to apply the ceramic coating. We also found paint defects they should have found while applying the coating. When trying to cancel the Pro Pack Protection I was told I cannot cancel it but they'll throw in a $20 paint pen so I can fix the scratch myself. While trying to remedy the situation they reached out via text after I called and left a message, I was then transferred from person to person and they would frequently not respond. Save yourself the frustration and purchase from a dealer that doesn't play these games. Edit: Hi Jennie, after being ignored then finally bounced to someone else I've still yet to receive a response.

This place is a joke. Ever since the new owners took over it's been terrible. I've been doing…read morebusiness with this dealership since 2011. Never had any issues. I've bought and sold multiple vehicles from this dealer. Back in January I brought my car in for an oil change which took over an hour and a half. When I went to say something the service manager gave me my keys and said I'll take care of the bill. I thought it was a nice gesture until I drove my car at night and noticed my headlights were pointed towards the ground and I could barely see ahead of me. When I finally got around to readjusting my headlights I noticed the passenger headlamp assembly completely broken. All mounts were broken. I hand wash my car all the time in the summer so I know for a fact that was never broken. When hand washing my car in the spring I noticed hundreds of stress cracks in my paint, on my bumper, just below the passenger headlight. Toyota hit something with my car and tried to hide it. They even adjusted my driver side headlight to match the broken passenger headlight. This dealership is the only place I take my car so I know they did it. When I called the general manager and asked if there were cameras in the service area he said he would check and call me back. Of course he never called me back. It's crazy to think they would risk losing a customer over a $300 headlamp. Do not do business with this very unprofessional company. My parents also just bought a brand new RAV 4 and they added something that my parents never agreed to. They were able to get a hold of the owner and a check was cut to make it right but because of their shenanigans they lost another customer. It's business decisions like this that make car buying so miserable. Stay away from this dealership. Nothing but sc artists.

I hate buying cars because I hate spending so much time haggling back and forth. Other than that…read morethe salesperson was very nice and I felt he really tried to get me the best deal.

Everyone was really kind and helpful. I bought my lease out and they helped to get best interest…read morerates. Patient and no pressure, highly recommend! Michael and Danny were great.

Best dealership in Fox Lake! They're always upfront about the inventory they have and always seek…read moreto meet the needs of their customers, and won't push you to buy something you won't want. Bought two vehicles from them and they're both still alive and well to this day. An '09 Nissan Rogue and a '14 Subaru XV Crosstrek. Both are solid and the Rogue in particular has taken a beating over the years but keeps on going. 245K+ Miles on that one, and bought her at 133K. The crosstrek has 155K+, bought almost 2 years ago at 95K. Nick is my favorite at the shop but anyone you speak to there is going to treat you with respect and be professional. Sorry it took me this long to re-write my review, my opinion has certainly shifted over the years. Thanks for the two solid vehicles.

excellent people excellent cars excellent prices a good place to go for your car needsread more

I bought a used car from Raymond Chevrolet in October of 2024 and it has been nothing but pain…read moresince then. The car needed the battery replaced less than 2 months after driving off the lot, the mechanic they have on site lied about what needed to be replaced. After bringing my car to a trusted mechanic, they found multiple leaks, broken hoses, worn brake pads, and THE INCORRECT SPARK PLUGS INSTALLED. After voicing my displeasure online, I have been harassed by management constantly calling my phone to the point where I had to block their number. They are crooks who aren't even competent at fixing cars.

Dear Mr Neff. I did speak with Marty on this issue, he was…read morewho I was put in touch with when I received an over $8000 quote. I'm sorry to say but it dosent surprise me you can't find me in your records. I would love to come to a resolution but I know for a fact that it will take a lot of negotiations and time to get anywhere with Raymond Chevy on car repairs. 5 years ago I dealt directly with you on my wife's Kia that died at 98,000 miles. We brought the car in still 2000 miles under the warranty and the service department said that we have to do an oil consumption test that took us over the 100,000 miles mark and I was then told that the warranty was up and you could do nothing for us. It took me involving legal counsel to get Raymond Kia to honor the warranty and replace the engine. And yes I dealt directly with you sir. I am truly sorry to leave a review like I did but my review stands. Your service department is not trustworthy and honorable in how they take care of customers. And before anything else is said, yes my wife and I have purchased several cars from Raymond. We also will take our business for new cars elsewhere. If you would like to discuss, you have my information. Organize your records, find my contact information and call me. That is how good and quality customers service is supposed to work. Your customers shouldn't have to chase you down. I do still have your contact info as well as email but the ball is your court to fix this. Not mine.

Rami, the sales manager was very polite and answered questions I had. The vehicle was ready to test…read moredrive in short notice. He brought down the price due to one minor issue. He's a very respectful salesman and I would recommend to others. Thanks so much Rami, coming from a happy Wisconsin family!

WARNING WARNING WARNING This dealership is run by criminals…read moreand the steal customers money do not do business with these people. I was buying from out of state and when I showed up to get car it was junk and they lied to me in order to sell a car to someone not in their area. I would not do business ever with these crooks, Rami was one of the crooks but they all are alike.

Came in because my check engine light was on, apparently some rodents ate a couple of my wires…read more Warranty didnt cover them, but they gave me a great deal. Thanks Patrick in service and management.

I was there earlier this week with my sister-in-law and her husband they purchasing their first…read morecar. It was a 2018 Honda Accord that they saw on their website. Before we went out there to see the car they emailing back and forth with the sales person that eventually sell them the car and rip them off!!! They were asking him if he could come down on the price and he would mot budge!! I believe if Im correct to lower it $500, but as I previously stated the sales guy would not budge. We still went out there because they were exited and eager to get their first but no excuse taking advantage of them and I say that because on their it wss adverstised that that came with a sunroof it did not that alone should of taken off atleast $2k dollars for false advertisement there was all kind of scratches all over the car. They only received one key fob. When they went to financing they sold them Gap insurance whice they did not need considering they put down $7k down on a $22k car. They kept trying to push off warranties on them that they didnt want but they kept pushing the issue along with that garbage under coating. And the Gap they sold them that they not need was way overpriced $1200 and they have the audacity to call themselves a small family owned business that's why they didnt come down on the price and to insult to injury the check engine light came on the next day which means that most likely they cleared the codes. Oh yeah unfortunately it wssnt caught until my brother in law was driving home a damn cracked windshiield!!!! I mean WTF??!!! I complaint is going to be filed wirh the BBB and the Illinois Attorney General for consumer fraud!!!!!!!

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!