No oil change should have me waiting over 2 hours. I had a 10am appoint. I could maybe maybe see…read moreit if i was awalk in. Needs to step it up. I'm noticing a difference since the recent management change. 2 hours 20 min so far and still waiting. UPDATE: 1/12/2026 Updated from 2 to 3 stars. Upon further review, this was a shared issue. I had been recently getting spam calls from collectors. I made an appointment on the Toyota app and then later got a call to confirm. I thought it was another spam call and didn't know it was Toyota service calling to confirm. So I blocked the number (now it is unblocked FYI). But that action caused me to miss the text and a call that the service tech made while I was waiting. So blocking the number thinking it was a spam call was me causing part of this issue. The service department used to come up to me in the waiting room or call my name. Since that didn't happen, I think part of this was on them. So we both contributed to this. Given that, I bumped the star up from 2 to 3. Also kudos to the representative who called me to check up on this. They really do care about this issue. They are using the Kaizen method to improve and wanted to touch base to get that information. Looks like the service ticket was closed about an hour after I checked in. I waited 2.5 hours because of the blocked number and also because nobody came to get me. Water under the bridge. I went from Jeep to Toyota for the quality. So I need a good partner to keep my car alive. That means the service department. Thanks for checking up on me and I'm sorry that I caused part of it.

Do not purchase a new vehicle from Toyota of Fox Lake. They advertise the SmartPath price but then…read moreadd on a $2495 Pro Pack Protection. They'll tell you it's a lifetime appearance protection warranty but when you review the paperwork after purchase you'll see it's only a 5 year Assurant warranty. If you make the unfortunate mistake of purchasing a vehicle here, make sure you do a walk around before you leave the lot. When we got home we found a large, deep scratch that wasn't on the vehicle before they took it to apply the ceramic coating. We also found paint defects they should have found while applying the coating. When trying to cancel the Pro Pack Protection I was told I cannot cancel it but they'll throw in a $20 paint pen so I can fix the scratch myself. While trying to remedy the situation they reached out via text after I called and left a message, I was then transferred from person to person and they would frequently not respond. Save yourself the frustration and purchase from a dealer that doesn't play these games. Edit: Hi Jennie, after being ignored then finally bounced to someone else I've still yet to receive a response.

Everyone was really kind and helpful. I bought my lease out and they helped to get best interest…read morerates. Patient and no pressure, highly recommend! Michael and Danny were great.

Today we went in with a friend to get a used car. The hospitality and respect here is amazing. This…read moredealer has no additional mandatory fees. James was able to get us a good deal and make us happy.

Best dealership in Fox Lake! They're always upfront about the inventory they have and always seek…read moreto meet the needs of their customers, and won't push you to buy something you won't want. Bought two vehicles from them and they're both still alive and well to this day. An '09 Nissan Rogue and a '14 Subaru XV Crosstrek. Both are solid and the Rogue in particular has taken a beating over the years but keeps on going. 245K+ Miles on that one, and bought her at 133K. The crosstrek has 155K+, bought almost 2 years ago at 95K. Nick is my favorite at the shop but anyone you speak to there is going to treat you with respect and be professional. Sorry it took me this long to re-write my review, my opinion has certainly shifted over the years. Thanks for the two solid vehicles.

excellent people excellent cars excellent prices a good place to go for your car needsread more

I bought a used car from Raymond Chevrolet in October of 2024 and it has been nothing but pain…read moresince then. The car needed the battery replaced less than 2 months after driving off the lot, the mechanic they have on site lied about what needed to be replaced. After bringing my car to a trusted mechanic, they found multiple leaks, broken hoses, worn brake pads, and THE INCORRECT SPARK PLUGS INSTALLED. After voicing my displeasure online, I have been harassed by management constantly calling my phone to the point where I had to block their number. They are crooks who aren't even competent at fixing cars.

Dear Mr Neff. I did speak with Marty on this issue, he was…read morewho I was put in touch with when I received an over $8000 quote. I'm sorry to say but it dosent surprise me you can't find me in your records. I would love to come to a resolution but I know for a fact that it will take a lot of negotiations and time to get anywhere with Raymond Chevy on car repairs. 5 years ago I dealt directly with you on my wife's Kia that died at 98,000 miles. We brought the car in still 2000 miles under the warranty and the service department said that we have to do an oil consumption test that took us over the 100,000 miles mark and I was then told that the warranty was up and you could do nothing for us. It took me involving legal counsel to get Raymond Kia to honor the warranty and replace the engine. And yes I dealt directly with you sir. I am truly sorry to leave a review like I did but my review stands. Your service department is not trustworthy and honorable in how they take care of customers. And before anything else is said, yes my wife and I have purchased several cars from Raymond. We also will take our business for new cars elsewhere. If you would like to discuss, you have my information. Organize your records, find my contact information and call me. That is how good and quality customers service is supposed to work. Your customers shouldn't have to chase you down. I do still have your contact info as well as email but the ball is your court to fix this. Not mine.

Rami, the sales manager was very polite and answered questions I had. The vehicle was ready to test…read moredrive in short notice. He brought down the price due to one minor issue. He's a very respectful salesman and I would recommend to others. Thanks so much Rami, coming from a happy Wisconsin family!

WARNING WARNING WARNING This dealership is run by criminals…read moreand the steal customers money do not do business with these people. I was buying from out of state and when I showed up to get car it was junk and they lied to me in order to sell a car to someone not in their area. I would not do business ever with these crooks, Rami was one of the crooks but they all are alike.

Amazing, seamless, painless and fabulous first experience at Ray Chevrolet!…read more Stopped in on a whim Friday evening just to get a feel for what is out there. Drove home a few hours later as a proud and happy new owner of a VW Tiguan! (Which ironically was the car I wanted in the back of my mind and they just happened to have one! Fate?) I can't express enough how great everyone was and how perfectly everything unfolded. Major kudos to Pete Becker for his assistance. Definitely not your usual expectation of a "sales guy". Personable, funny, down to earth and honestly, was the deciding factor in me making the purchase. He didn't make me feel pressured and made sure I was truly happy with everything before sealing the deal. He was also super kind to my daughter that was with and made her feel like she was included in the experience. Pete is great at what he does and I personally and highly recommend him if you're looking to buy your next vehicle. Again, great experience every step of the way! Thank you Ray Chevrolet for having what I wanted and having such amazing, caring employees! 5 star service, hands down! Edit to update: don't be lied to like I was regarding a hard credit pull. I paid in full, no loan requested and was told they would not do a hard pull on my (perfect) credit. 30 days later, the letters come in the mail they DID do a hard pull. Ridiculous.

I was there earlier this week with my sister-in-law and her husband they purchasing their first…read morecar. It was a 2018 Honda Accord that they saw on their website. Before we went out there to see the car they emailing back and forth with the sales person that eventually sell them the car and rip them off!!! They were asking him if he could come down on the price and he would mot budge!! I believe if Im correct to lower it $500, but as I previously stated the sales guy would not budge. We still went out there because they were exited and eager to get their first but no excuse taking advantage of them and I say that because on their it wss adverstised that that came with a sunroof it did not that alone should of taken off atleast $2k dollars for false advertisement there was all kind of scratches all over the car. They only received one key fob. When they went to financing they sold them Gap insurance whice they did not need considering they put down $7k down on a $22k car. They kept trying to push off warranties on them that they didnt want but they kept pushing the issue along with that garbage under coating. And the Gap they sold them that they not need was way overpriced $1200 and they have the audacity to call themselves a small family owned business that's why they didnt come down on the price and to insult to injury the check engine light came on the next day which means that most likely they cleared the codes. Oh yeah unfortunately it wssnt caught until my brother in law was driving home a damn cracked windshiield!!!! I mean WTF??!!! I complaint is going to be filed wirh the BBB and the Illinois Attorney General for consumer fraud!!!!!!!