Everyone was really kind and helpful. I bought my lease out and they helped to get best interest rates. Patient and no pressure, highly recommend! Michael and Danny were great. read more

Raymond Kia - Michael (finance) was so helpful Danny was also so helpful and professional - Car Dealers Near Me - Antioch, Illinois

Today we went in with a friend to get a used car. The hospitality and respect here is amazing. This dealer has no additional mandatory fees. James was able to get us a good deal and make us happy. read more

We were long distance buyers and saw the 0% APR loan and thought "what a deal!" Right, so we got into contact with them and did the online finance form which you give them your age and SSN,and after a little communication we were told that we were approved for the loan, so we drove there, about 2 hrs and then we meet with our salesman and we go through the whole process test drives, both keys and negotiation and all was going well until we got into the finance managers room and that's when the deal died we were told we in fact were not approved for the loan after 4-5 Hours spent negotiating and waiting. Thankfully we are able to pay it all in full whenever we want, but not everyone is so fortunate enough to do so, take our mistake and use it as a lesson. Don't come here if you are expecting a solid deal. read more

Raymond Kia - Message of approval. - Car Dealers Near Me - Antioch, Illinois

Raymond Kia is my go to for any service that I need. I travel for a living and I've had several oil changes across the Midwest, but Raymond is consistent with availability being able to get me in and out in a timely fashion and never have a problem. read more

Came up to the new place and all I can say is wow. Great new state of the art facility. Great sales people and honest service people. I went to a local place by my house for an oil change and was told my truck with less than 7500 miles needed a new battery. Well road trip time up north. I arrived and was greeted by the crew. I explained the situation to Jason and he got me diagnosed immediately. No battery needed. Thanks to all and especially the honesty and integrity the dealer handles themselves by. See ya soon and thanks again Bob Cavaiani read more

Looking for a hassle-free car buying experience? Dogan provides honest, reliable service and helps you find the perfect fit. A great choice for both new and used vehicles. read more

Bought my first KIA from Raymond KIA. Anastasia went above and beyond. I wanted specific color interior. They located a car at a Madison Wi dealership, Anastasia drove there herself with another employee to pick up my car. She communicated with me during the day with ETA updates. My only complaint is how long it takes to just sign the paperwork. PLEASE streamline this process. I love my new Sportage Hybrid. read more

Raymond Kia - Car Dealers Near Me - Antioch, Illinois

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Zero stars. Worst service experiences ever. My advice - DO NOT BUY A CAR HERE OR EXPECT YOUR CAR TO BE SERVICED PROPERLY HERE. Bought a new Kia Seltos here. Had a AWD warranty issue with the car. They claimed it was a software issue - not a gear actuator. Left dealership after it was 'fixed'. Warning lights came back on just down the road. Back to the dealership. Then they said, they were wrong. It was the actuator but didn't have the part. Come back a third time to the dealership to have a new actuator installed. After the third 'fix', the car is now leaking gear oil from the dealer installed actuator. Notified the dealership multiple times, with photos and they are not appropriately responsive at this stage. Terrible service and dealership in my opinion based upon these multiple negative experiences. The car is still not fixed and no return call after multiple attempts to resolve the issue. read more

Zero Stars when you go to buy a car they tell you very nice things but then you realize that it is not what they tell you.

For all things Kia and Chevy, please go to Raymond services. I just purchased a car over the weekend and there sales rep Dogan and finance person Michael showed me great customer service and still are the first week out of having my brand new car. If you want great customer service that truly value your business. Please go here, you will not leave without being satisfied. read more

I was in the market for Kia SUV and randomly a commercial came on for this place. It was over an hour away but I figured I'd give them a call for a quote. I asked for quotes for multiple cars for different models and was given one. I asked follow up questions and still haven't heard back from Frank and it's been several days. I guess selling cars isn't their priority? read more

Customer service at repair shop and not telling false information when customer knows otherwise and then to debate it. After not being able to defend their statement to try and drop it by reverting conversation. And not returning new parts removed to customer when requested. read more

If I could leave a 0 star, I would. Truly disappointing performance with Raymond Kia. I brought my car in for a simple oil change and tire rotation, nothing else. When I got the call that the car was ready for pickup, I went and got it. I couldn't even make it out of the parking lot due to a strange rattling noise I heard. I brought it right back and grabbed Cory and asked him to take a listen. Once he heard the noise, he said to me "oh it could be the spare tire loose". I asked if they touched it to check the tire pressure and I was then told they don't. An hour goes by and I get a call back saying the entire spare tire mount was broken, almost as it was stripped due to over tightening it. They tried putting the blame on me that "I caused it". When the car was dropped off, there were 0 issues, and now when it's done i'm having issues. They ordered the mount under warranty, but I realized there were cushion pads that are stuck on the frame to prevent rattling and vibration that were missing. When the mount came in, I dropped it back off and mentioned these pads to make sure they get installed again. When the car was ready, I went and picked it up and still heard the rattling. Dropped it back off and proceeded to be told to my face "There is no pads because they aren't showing up on the kia parts form". I had to call a different dealer that gave me the part numbers within 5minutes. This is truly disappointing considering i've been here 6 times now within a month when it should have been a one and done deal. They are not the #1 Kia dealership, not even remotely close to this statement. read more

A+ sales from Joe Schusteff He was awesome told us in detail how everything worked in our 2024 Kia soul I recommend him, Everyone at this location that we met were so nice . We buy from Raymond Kia every time we need a new car . These guys are great read more

Wasted my time lied to me on the phone just for me drive over an hour each way to get told we can't help you sales man did nothing wrong management is terrible and unprofessional read more

Angelo was great at providing me with all of the information i needed to make an informed decision on either the forte or K5. I ultimately chose the K5. He took the time to make sure I knew the bells and whistles. He also took the time to try to polish out a scratch, it didn't work so now I am going to go in to their service center to get it fixed. I have no issue with it because he was forthcoming with how the work will be handled and that it would be done at no cost since it's a brand new 2025. Good job Angelo. I love my new car. read more

Raymond Kia - My new car that Angelo helped with - Car Dealers Near Me - Antioch, Illinois

Had a wonderful experience working with Raymond Kia to lease my EV9. We worked closely with Scott and Ed and both were extremely helpful throughout the shopping and buying process. I love my new car and we will be back to Raymond Kia in the future. read more

This note is not for the auto repair. Is for the dealer sales manager. I made an appointment to stop by see about a car Kia Soul 2020 lease 23 months $58 dls a month 3 grand down The add said not tricks no gimmicks well as usual there was one. I wanted to make sure the price I see is for the car I'm seen in picture. Sales lady text me. Than calls me I hear a so call manager yelling at her puts meme on hold I speak to him hi has no manners no patience does not let me speak to ask anything he ends up hanging up the phone. This manager needs some customer service classes also how to treat his sales person like humans respect them. read more

Raymond Kia - So this is not the Kia that is for 58 a month because the place this picture but advertised on different cheaper model. - Car Dealers Near Me - Antioch, Illinois

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By far the best dealership I have been too. I was greeted right away and through my whole car buying experience was shown patience, understanding, knowledge, and felt incredibly taken care of. As a first time new car buyer I was nervous about the whole process as I didn't know what to expect. Raymond Kia in Antioch exceeded all expectations. Truly amazing people work here. Thank you Chris, Tony, Frank, and David for assisting me to get my new car and for staying late! Will be recommending this dealership to everyone I know. read more

I bought a new Kia Forte on 10/18/2021 from Raymond Kia and could not have been happier with the experience. [Maybe it was because I went to Liberty Kia in Libertyville first? Liberty Kia was a joke -- treated me like I was an idiot and got frustrated every time I asked a question. After quoting me a below MSRP price in writing, they raised the price of the Forte (above MSRP!) when they realized I could qualify for the low-interest Kia financing. We walked out and drove to Raymond Kia, not knowing what to expect.] Joe Schusteff greeted us and showed us the only new Forte on the lot. Yes, there is a global supply chain mess and chip shortages and other Kias are selling over MSRP. But I told them I wanted the new Forte at MSRP with the 0.9% interest and no additional charges or add-ons. Without any drama, Joe made it happen. My niece is delighted with her new car and I highly recommend Joe Schusteff. read more

I don't rate dealerships lightly, everyone I visit I expect, and typically receive, a fight for my life in numbers, antiquated processes, and social engineering. This is not the case at Raymond Kia. They understand the value of time, and what is possible to get you off the lot happy -- with a new car or without. I don't know who 'Ray' is, but they got something right here. read more

I called the dealership to see if an SUV was still available. I was told the SUV was available. I made an appointment to go and see the car. I was a little confused as to the availability of the SUV as an email stated that it was in transit, but would be there at noon of the day of the appointment. I inquired as to the availability with 2 emails and 2 telephone calls. The first 2 emails were ignored as well as the first telephone call. On the last telephone call I was informed that the SUV in question had already been sold. The experience was dreadful to say the least! I'll try somewhere else. read more

Jerry the salesman was great ! Got a beautiful Kia Forte. Highly recommend ! David B and Alex in Kia service were very helpful and accommodating. read more

Their service department is friendly and fast. They did leg work to discover a broken part was covered under warranty and had it fixed for free. The waiting room is clean and there is free water, coffee and tv. It has been a nice experience so far. Plus I absolutely love my KIA! read more

For any potential customers, if you care about your money and time, PLEASE read below: During my purchase of the car: On 2/21/2023, I visited Raymond Kia to check out a 2023 Kia Stinger GT2 Touring Edition. I called the shop before coming to see if there was any availability to see the vehicle (i live 1.5 hours away). I was set up with an appointment with Dogan. When I arrived, I was greeted by Dogan, but before talking about the car, he blatantly asked me if I was even "eligible" (if I got the money) to buy the car. What an extremely unprofessional comment to make when I drove a long way to see the car. Why would I waste my time? I put up with the statement from Dogan because I liked the car, but this is not how you start a conversation with a potential customer! I am a 23-year-old, and I could understand why he would say that, but I would never make that comment if I were a salesperson. You never judge a customer. Ultimately, I bought the Stinger because I loved it, and it was hard to come by with all those packages. When I saw the finance employee (Jason), Dogan kept bringing up the dealership review that I would be getting in my email to my girlfriend, and he kept pressuring her to make sure I put down that the dealership did a good job selling me the car. A week after my purchase, I did the dealership review, and I put down that I was "satisfied" but deep down, I wanted to put an "okay" rating. On 3/22/2023. I had to return to Raymond Kia to fix some paperwork (Warranty Coverage and Rider Agreement), and there were paint chips on the hood before I purchased the car. When I bought the vehicle, the finance employee (Jason) entered my name wrong for my warranty coverage and the rider agreement. I went to a different dealership before coming to Raymond Kia. When they pulled up my warranty coverage; it said I was the secondary owner of my car, which was impossible because it is a new car. So I had to drive to Raymond Kia, which is 1.5 hours away, so it was such an inconvenience going back to fix something that should've been correct the first day I bought the car! The paint chips on the hood were there because either a porter put up my wiper blades on my car, which you are not supposed to on the Kia Stinger (it says it on the owner's manual). I only had the car for a month and was trying to contact the salesperson (Dogan Gregory), but I had no communication back. So I had to come to the dealership to get this solved because nothing was being done. So when I was fixing the paperwork with Jason, my car was in the bodywork department so they could fix the paint chips. I was told the paint chips were covered, so I came out to check, and they only put paint over the paint chips when they were down to the metal. That's not going to work! I asked Jason if he could work out a deal and give me a good quote to install an exhaust that day. He did, and my car was taken to the service department. It took over 3 hours which is fine, but when I received the car back, there were more paint chips/scratches on my bumper, and there was damage inside the upper trunk (the plastic mold). As of 3/24/2023 - I am working with Jason to cancel my extended warranty Raymond Kia doesn't care whatsoever. This is not how you are not supposed to conduct business, significantly when I invested so much money and time in doing my business with them. I was patient, but I am no longer coming back. If you are a potential customer, take your business somewhere else. read more

Louis was amazing !!! So helpful and professional. I had a million questions and he was so patient and kind with me !! Thank you again Louis ! read more

Awful service - wanted to buy a New Kia $50K Telluride, saw one online and called dealer who confirmed it was available. We arrived 20 mins later and car was not and was never available! Sadly what you expect from an archetypical car dealer! read more

Terrible Never ever purchased from them. They sold us a lemon , service team is horrible . The service repair team don't know how to work on cars. and break your car . integrity is not there. Warning do not buy your car there rip off. read more

If you want the classic used car dealer slime feeling, stop by. Besides Libby (Libby was great!) it was all used car tactics, stalling, and avoiding telling the truth. My wife and I were looking for a Sorento SXL (stock K9990) and I started contacting Jon from the online sales department. This car has 4,000+ miles on it so we were hoping to get a little bit of a deal. Jon and I got to a price, and told us to come in. We actually set an appointment time to come in on Monday to test drive the car and hopefully go home with it. My wife and I left work and each drove an hour to get to the dealer, she arrived first and after standing around for 5 minutes, had to go ask for help. She mentioned our appointment to test drive the car, only to find out the car was in the body shop. A new car in the body shop? I arrive at the dealership shortly after to learn the car had been in the shop for weeks, waiting for an insurance claim to replace a piece on the car, since "somebody backed into it on the lot". This was the first time we heard about any damage to the car, and we were expecting to test drive and take it home. Anyways, I asked if we could see the car today, i was told no problem, the body shop is walking distance, almost attached to the dealership. But, they wanted to work on some numbers first. I told them Jon and I already worked out numbers, so the on site sales rep, Gary, took those numbers to the manager. The manager came back and gave me a number that was $120 a month higher than was was discussed with Jon. I'm frustrated because the payments are jacked up, the car is damaged, and the overall feel of the dealership was not good. Finally, after running credit and haggling, we get to the payment that I was expecting. Now it's time to see the actual car. I should have guessed, but the body shop JUST closed. We can't get on the lot to see the car, because it's locked. My sales rep Gary tells me they can hold the car if we put down a refundable deposit, and first thing the next morning he is going to send pictures of the damage to my phone. We also wanted the repair to be completed by Saturday, because we were leaving for vacation on the following Monday. The manager Anthony said he would put on a full court press to get that done. Tuesday morning rolls around, no pictures from Gary. I called the dealership and was told Gary was off on Tuesdays. Gary told me that, but he said he was coming in for the morning to take care of something else so he would take these pictures as well and send them to me. I text Gary on the cell number he gave me. No answer. Call him half hour later, number is disconnected. Try it again to be sure, disconnected. Now it's Tuesday afternoon, I have no pictures of the damage, they have my money for the hold fee, nobody can tell me if it has remote start (gary was going to check that too). So I called the dealership again, and Libby answered. I explained the situation, she walked to the body shop and had pictures texted to me within 10 minutes. There was more damage to the car than a ding from getting backed into. So now i'm really offset by the whole deal. I'm so frustrated at this point, i don't know when the car will be ready (the manager or Gary never called me back on that), I don't know if there is remote start, and Im shelling out close to 40k for a "new" car that has 4,000+ miles on it and already in an accident. Gary called me back Wednesday morning saying he would have the remote start information, the repair completion date, and the pictures in 10 minutes. Two hours later i called him to follow up, and he said he got caught up in something and was heading down there in 5 minutes. Shortly after 4:00 PM i received a grainy video that barely showed the damage. Good thing I had the pictures from Libby already. I made one call to kia schaumburg and got an SXL for a BETTER price with a remote start AND I was able to add an extended warranty all for a few dollars under what I was going to pay at this kia. I was working harder than any of the sales reps (minus Libby) at kia antioch, and I was trying to spend close to 40k on a car with an accident already. I never got straight answers from antioch. read more

I'd stay away from these idiots. Getting calls and calls and calls over the last few days on my "DoNotCallList" number from these people. I am sick and tired of stopping what I am doing or pulling over from driving to find yet another call from these idiots. (NEVER walked into the place...NEVER will) Believe it or not some people have lives and don't require constant interruption from sad desperate phone solicitors. They have even called asking for different names. Senility?!! If they can't do something as simple as keeping a phone record straight how can they be trusted to properly accomplish the complex business required of a professional auto dealership? read more

Sales people are pushy, rude, and stall. Service is the worst service department I've been to. They will purposely, criminally sabotage your car so that you return. A failed oil change spewed oil everywhere and nearly destroyed my engine. Was told "the filters are known to give out." A blatant lie and lack of accountability. Totally incompetent and criminal service department read more

Garbage service and communication. Have had them go back on their word multiple times. Go somewhere else with your money and business, don't waste your precious time here. read more

No honesty, no concept of service. Run from this place. Very willing to go back on their word, don't believe a thing they say.

Dealership was just like any other dealer. One won't be too happy with the experience due to prices being as they are at the moment. On the other hand we did like our salesman Angelo, who was from the Chevy side of Raymond dealership. He was a calm, no pressure, attentive salesman. Very patient and very helpful. read more

I bought a Chrysler there, paid CASH, a total lemon, no help from them, "What can I say, its a used car", then my stepdaughter bought a 2017 Spark there (Had I known, I would have stopped her) paid CASH!!! again, garbage "hey, you signed the No warranty, it's your problem". THIS PLACE IS A MEGA RIPOFF SHOP!!!!!.Do not shop there, tell others read more

We just leased a 2019 sorrento tonight. This was the best experience I've ever had at a dealership. Kelly was our salesman and he truly went above and beyond to make the numbers work and make the deal happen. I highly recommend Kia of Antioch. read more

Horrible customer service. Not willing to accept the fact that they sold me a brand new car with damage under the car. Wasn't until hours later that I found out when reaching highway speeds. Expected me to pay for damage that their employe did and didn't tell them. Stay away from these crooks. GM Jermaine is a real piece of garage when it comes to customer service. read more

Absolute losers. Our car salesman did not answer any of our questions, they were not prepared for our appointment, and the manager had an attitude. Needless to say, we did not buy our car from them. What put it over the edge was when the manager tried telling us that this is the best month they have had!!! Hahaha during Covid-19, Raymond Kia is doing AmAzInG!! Don't waste your time. After we informed them we were leaving, the lovely manager said we wouldn't find anything better. If that's the case, I would of paid double for the car from someone with a better attitude. Good luck selling that manual, especially since Mark told us he had only sold two manuals in 15 years of selling cars. Loser loser double loser. read more

This place blows. I regret buying my car here. Not very efficiently run compared to other nearby dealerships. Whenever I go there (with appointment) no one ever seems to know what's going on and I always get stuck talking to some smuck sales guy. Kia repair people are nice, but the Chevy side...yikes Oh and they pretty much make customers give them high ratings on surveys..so don't trust the 5/5s read more

I had a really good experience at Raymond Kia. I know car sales can be a big nightmare for most but I was surprised at home smooth everything went. I had a down to earth salesman and finance manager. I've brought my car in for a few oil changes and never had a problem or a rude or unfriendly service rep. I would recommend them. read more