Straightforward and honest seller. Got what I came here for and Alex made the entire process quick…read moreand simple. Extremely happy with my purchase!

My kids and I have been discussing replacing our minivan with a smaller car for years, but I loved…read moremy minivan (still do) and couldn't imagine parting with it. Over the past few months, my son and I searched for affordable used cars, test-drove cars, shopped around for a good trade-in price for the minivan, and even posted the minivan on Marketplace. Yesterday, as I drove off the High Street bridge and returned home to Alameda, instead of turning left, I drove straight to Diamond Auto's lot. I recognized my son's dream car by the enormous spoiler on the back. I took it for a test drive. I sat with Alex to discuss the price. Today, my son and I test drove the car. We sat with Alex to discuss the price and the warranty (3-months, which isn't much, but it's 3-months longer than any other warranty we were offered). We came to an agreement. I gave Alex the keys to my beloved minivan (which is now for sale, by the way), a lump sum on my credit card, and drove away in a sporty sedan. It wasn't just that we found the right car at the right price today. We found the right salesperson. Alex is supporting the local community as well as his own family. He negotiates directly and clearly. He speaks respectfully to middle-aged women and teenage kids. No gimmicks. No pressure. No confusing equations. Tell him what you need, and he'll tell you what he needs. If it works, it works. If it doesn't, no pressure. I enjoyed doing business with him.

earned a star for: 1. friendly staff…read more2. helpful with process of auto loan 3. clean waiting area 4. offers water, tea and coffee 5. plenty of parking 6. business hours very helpful with work schedule

Very impressive how the manager responded with a follow up call. Generally, I have a positive…read moreexperience at the Alameda branch. I can tell that customers matter and I really appreciate the feedback. Many thanks.

Bana in the San Leandro branch!!! one word: AMAZING!! I…read morehadn't been in this branch in a few months - but, she remembered me and, She was quick to fix a problem and did it with confidence kindness and a (real) smile...I felt taken care of...thank you Bana -- Patelco, hold on to her!! I've been with Patelco more that 20 years- waaaayyyy too much turn over.

Rose at the San Leandro Branch was and Is Immaculate in her services rendered to me and my…read moreFinancial Needs She helps me to better my experiences and enrich my visits with benefits unknown to me prior that blesses me in my daily life She is a Asset to any who Employ her and a Major Loss to Whoever Losses her

Was just driving past the spot 4 months ... finally stopped in 2 take a look... my wife found…read moresumtin really nice & reasonable price ... we worked with Jennifer ... superb customer service... got us a price we like ... got us what ... will def pass her name on to friends & family ...

There's is never a moment you can come in and not take less than 15 minutes for anything. There's…read moreare never more than 2 tellers working. They are so under staffed. Even at the banker side you can't even ask a question because no one is ever to help it's the worst!

i truly dislike using this bank, it's hard to believe the managers seem unaware those plexiglass…read moreguards make it extremely difficult to communicate with the tellers and they clearly have trouble hearing customers because of the guards. The teller I spoke to this week asked me to repeat myself 4 times even though I spoke clearly the first time. I've also seen people attempting to bend down so they can speak into the gap below the guards. Please either drill holes in the guards or hand me a megaphone the next time I go in or only hire tellers who have 'Dumbo' sized ears and car hear through the plastic. Also, the teller I spoke to had no idea what a debit card was when I asked what the service fee for the cards is. Thankfully I don't have to use this branch very often.

I would just like to take this opportunity to gloat to Abel (loan dept) at Seawest CU that I am was…read moreapproved for a great credit card with a low rate, great service, AND I was able to use my hubby's income without being crucified and interrogated for doing so! No jumping through hoops! No ridiculous questions! No stress inducing interactions! Yay!!! And boo to Abel & the underwriter!

I have been a member of Sea West since 1977. This is the best banking experience possible. My car…read morepurchase was financed when I was stationed overseas. Most recently I was able to refinance my home mortgage. The process was completed on-line and by telephone. My special thanks goes to Loan Manager Ilhem Ali Rachedi. BEST service!

Process was very easy and straightforward. I saw what I wanted on the website & they made it very…read moreeasy for me to purchase from start to finish. Quick approval, fast & transparent communication, and didn't pressure me into the purchase. They gave me space and time to be sure about my decision and even helped me past closing hours when I could only come after work 30 mins til closing. Gabby, Aryan, Khalid & Erdi were all extremely kind, patient and helpful in my buying process, thank you again!

They ran my credit multiple times without my knowledge or consent. I was told my credit would be…read morerun only once, yet it was pulled more than 8 times. I clearly informed them that I was already approved with Westlake Bank and specifically asked that my application be submitted only to that lender. They ignored my request and ran my credit with multiple banks anyway. This appears unethical and self-serving, potentially to maximize their profit at the expense of my credit score, without proper authorization. On top of that, the salesperson was completely uneducated about the vehicle. He couldn't answer basic questions, and the test drive was the worst I've ever experienced--unorganized, unprofessional, and rushed. Overall, this was the worst customer service experience I've had at any dealership. There are plenty of dealerships in California that respect their customers' time, privacy, and credit. Please be careful and avoid this place.