Received great service and it was completed fast today. Kyle Holloway helped me with everything and…read morewas great to work with! I brought my car in around 11:45 for a brake light issue and received a call before 3 to get it. Clean facility inside. Highly recommend!

BEWARE FELLOW VETERANS ON A FIXED INCOME!…read more The engine check light came on while visiting sister in Alpharetta. I ran my engine check meter and it revealed an EVAP code. My sister raved about the service she gets from the Alpharetta Highway location so I spoke with them on the phone and was told they would conduct a "Tool Free Inspection." Now, something in mind must have heard that as a "Free" inspection before doing the work. When they called me about the cost of repairs it was going to be far more than I could afford ($1,200). I don't argue with the estimate, but my concern is with the $170 inspection fee that gave me information about the 20-odd items (ball joints, cooling system, etc.) that I didn't want or need. I wish they had advised me on the phone of the $170 diagnostic fee, because I would have driven home without any fee. As DISABLED VETERAN who lives on a fixed income, I find that paying $170 for a diagnosis (that I had already done with a $14 code tester) that I was not clearly informed about beforehand challenges my Christian sense of love and charity! Beware fellow Veterans and may you be spared the "Vet Nightmares"!

One of my kids needed an oil change on her vehicle. Express Oil Change was opened early which…read morereally helped with our schedule. The work was done as scheduled. In addition, the manager took extra time explaining a few things to the kiddo to help them feel more comfortable, which was appreciated.

Bait and Switch place .... Advertised a $59.00 oil change service for 5 qts. of regular oil.... not…read moresynthetic. My car wound up taking 6 quarts. The extra quart cost me $28 more for a total of $87. For $28 I can buy 5 quarts of high mileage oil all day long. When I complained the guy said it's the way the system works and he can do nothing about it. Highly recommend you steer clear of this provider!!!

This is my go to recommendation for auto repair. Not my first visit, but I took my son's car in to…read moreget the AC checked. It's super hot so we all know that's a necessity. It was easy to schedule online, this is super small in detail, but I scheduled online the weekend and included a note that if possible I needed a ride to work. On a Monday morning when the owners came in one of them greeted me and said I saw you needed a ride we will get you taken care of as soon as possible. They are always up fort on the scope of work, preform a detailed inspection and only point out items that Ned attention. They are professional and the level of detail is amazing. This is my go to recommendation in the Alpharetta/ Milton area to trust my car to.

I went to Christian Brothers May 6th because my brake pad literally fell out. Been having a rough…read moreyear, I have been living in a hotel with my dog and driving uber until I get another job (interviews happening ) . Started my day with a lot of uncertainty and had prayed (God I need to see something from you today, idk what I am going to do) everything was going ok and then my front end locked up on my jeep. Not what I meant when I was asking for help from the lord haha. Thankfully I was able to get it moving and I looked up repair shops near me on my phone. Christian Brothers in Alpharetta was only 3 mins away, so I went. They were amazing , thank you so Much to Jon my mechanic for doing what he did to get me going!! Ryan my service writer was awesome and quick to understand what was going on. He did everything he could to help me above and beyond any other repair shop I had ever seen. Christian Brothers as a whole saved me yesterday!! While I give the glory to God for guiding hearts and hands, I am more than grateful for what you all did. Thank you so much and I will be back for all my other repairs when I get back on my feet. Thank you from the bottom of my heart, you have no idea the impact you made! Bella says thank you also

2/8/26 Nauseating. I RARELY ever do reviews but when something is SO wrong... I believe if you are…read morea truly ethical and moral person, you want to help keep others from being a victim. This was just so basic... and a" cut & dry" situation with a NATIONAL FRANCHISE that HAS to have standards and transparency in place. Please don't go here & waste your time, money, finances, & emotional energy. This took up my entire day dealing with this... recourse and all. We took my car to Pep Boys to get a battery yesterday. The AAA guy had JUST charged my battery & told us we could get a better battery from another vendor and MAX $$ with labor he said should cost @$350..probably less. He said he used to work at a dealership & and said don't go there (as we all know they tend to charge a huge premium). So... we went to Pep Boys AT: ***4960 Atlanta Highway, Alpharetta where Justin B. stood behind his computer (HINDSITE-- thinking how much can I gauge this woman..)and quoted $655.99 for the BATTERY itself (yes, story gets better). I said "WHAT???" He says to us "Well...I don't know where the AAA guy is getting his prices from.. things are a lot more expensive these days." ( VERY Ironically, two other family members had just gotten their batteries replaced.. for around $280 total..comparable vehicles at other places..but still) He then said "well I don't have it in stock, but I can get it for you tomorrow." I 'll just need your key AND FULL PAYMENT before you go b/c if you decide to go somewhere else we cannot use the battery." He tells me that with labor, the cost is $825.44. & wants my card. "What? $825.44? So, a 94R battery and install $825.44. ?". SO labor is $111.60 to replace a battery? "Yes" We even talked to him about trying to go somewhere else bc that was WAY WAY more than we could imagine a battery & intall like this should be..& of course the trust factor was close to zero at this point. I had a pit in my stomach. Just the principal of the matter & feeling victimized was enough to make me feel sick. We stepped outside and discussed among ourselves, but it was late day & cold and windy &while we tried calling some other vendors there were waits on the phone triage as with every place..& we were going to check out Autozone, a tires & battery store, etc.,.Yet something inside me also said "ok this is a National Franchise..& if this particular store & guy is totally deceiving me/us... then there should be some recourse. We went back in & said we were going to leave the car & he reached out for my credit card and charged me....$825.44... and I said this is crazy. As I stepped back to leave he yelled out ... "oh we typically just go ahead and replace BOTH batteries.. the dual batteries.. at the same time cause when you have a problem with one they usually go out at the same time... the stop start battery". Ok yes I was/am familiar with the Stop start.. but I thought to myself... I don't have my car set to use the stop start feature, so we didn't think this would be affected, but just for kicks ... I say "oh, so how much is THAT battery?" he says..."over $200.00". So at this point I think he was gathering I might not be quite as stupid as he thought I was & knowing I had witness to all of this. So I said.. "ok well would you please call us when the battery comes in bc I/we would like to see what you mean when you test the battery. "ok" he says. VM today 12:46PM from Justin that my car "does not hv the stop start battery... & that my car is ready." (He tried to...but) I called 4 other local Pep Boys this AM. They were all shocked. The battery is $279.95 and labor is $19.95 +/- two dollars. This is a very standard common battery. None charged upfront for this svc. No store charges to get this battery. Did massive research on this today. DO NOT GO TO THIS PEP BOYS. This world is corrupt. For any of you wondering if there is a God...and will we go to Heaven or Hell ... I am sure there is a GOD. I am sure there is a heaven and Hell. I also just read what is felt will be be a National Best Seller for any age, religion, etc. It will make you think twice about where you stand and what you represent in life. It was JUST released on Amazon. "Are the Gospels True: The Forensic Evidence". The book is phenomenal. It will really make one think about how he/she treats one another in this very short life. There are good people out there. You have to find them. Stick with the sheep and not the goats.

Had a 11:00 appointment for an alignment. Was told 2 hours. Returned at 1:00 and alignment wasn't…read morestarted. Was told an appointment only got me in line. Wasted 2 hours of my day. Poor management and am contacting corporate office.

I needed rear brake pads done on my BMW and called around to get quotes and this place with its…read moregreat reviews and low prices won the job. The actual experience matched the reviews. I was able to schedule online and bring it in a few days later. They were waiting for me and had the parts already ordered. The interior of the shop was clean and welcoming, with a work desk and fridge of complimentary drinks. There was also a couch and some regular chairs. The phone chargers were a nice touch as well. My car was ready a bit after they promised later in the day and I picked up with no issues. They are super friendly and you will get a great price.

Have been going to Alex Auto for a while now - they are so respectful, kind, and honest. I've had…read morebig and small repairs done here with no issues. I have referred several people to this business due to the quality of work and fair prices. I never feel like they are selling/up-charging. They are very communicative throughout the entire process. I trust Alex and his employees more than anyone else in the area to work on my car!

Nick the assistant manager was great! He was nice and professional and made sure to check if I…read moreneeded an inspection at the proper time. I really appreciate it and would return! Also he checked my oil and said it was good to go.

excellent service, fast and efficient with no upsell. I was very happy with the service.read more

As the daughter of a well respected mechanic from a busy northern town, I feel I am uniquely…read morequalified to write a review! As well as obligated! Being new to town we weren't certain where to go for auto maintenance and repairs. We have three cars, one of which is driven by our teenage son (to give you an idea of the wear and tear on that car, it being a 2004 Expedition!). Friends of ours said to take it to Extra Mile. Here we are a few years later and feeling more satisfied than ever! It seems word of mouth travels quickly for negative feedback, however, their service is so extraordinary, I had to write a review. The gentlemen at EM are honest, hard working, reliable and know exactly what your car needs. They often will give recommendations as to what needs maintenance now and what can be stretched for a bit. The amount of volume that you can see there no matter what time of day speaks as to their service (take note, between 11-2 is their busiest time for oil changes. Come in a little earlier or later to avoid the rush!)! Their tire insurance program alone is well worth a visit there! Their prices beat Costco and many other tire shops. My father had incredibly high standards in his shop. Not only treating his customers with respect and honesty but also by being reliable. It is not lightly that I hold EM to my fathers shop. I feel like family there. I trust they don't take advantage because I'm a woman or I send our teenage son there alone to get his oil changed. If Bill or Justin say the fluids should be changed, we change them! I know they would not sell us something unless needed for the well being of our cars. If this sounds oddly personal, that is absolutely by design! That Expedition is carrying my children around everyday! My husband has a long commute to work every day, and we need and love for him to come home safely ever day! I travel for work and need my car to be reliable and safe as well. I like to come home each day and be with my family! It is such a wonderful confident feeling every day we all go our separate ways that my family and I are safe! When it comes to our cars, that responsibility falls into the hands of the men at EM! I couldn't ask for anyone better qualified! Unless of course, I was fortunate enough to have my Dad down here taking care of our cars! Thank you from the bottom of our hearts Extra Mile! Your name is so very fitting! You Always go above and beyond for my family! Thank you!!

You guys are very unprofessional…read more I am filing this complaint against Extra Mile Tire & Service regarding negligent service performed on my 2021 BMW 530i, which I believe ultimately resulted in severe engine damage. Shortly after having my oil changed at Extra Mile Tire & Service, my vehicle began displaying a warning message indicating that I needed to add a quart of oil. Since I had just recently had the oil changed, I found this unusual and returned to the shop. The staff added a quart of oil and sent me on my way. Several weeks later, the same warning appeared again, indicating that another quart of oil needed to be added. At that point, I knew something was wrong because a properly serviced vehicle should not continuously lose oil in such a short period of time. I then took my vehicle to BMW for a diagnostic inspection. BMW informed me that my vehicle had an oil leak and advised me to return to the company that had most recently changed my oil because there appeared to be an issue related to the prior oil service. BMW provided me with written diagnostic documentation regarding the oil leak. I returned to Extra Mile Tire & Service with BMW's diagnostic report and attempted to resolve the matter. Instead of investigating the issue or taking responsibility, management immediately became hostile and denied responsibility. During the encounter, the manager repeatedly claimed that he knew me and had previously told me not to return to the business. I informed him that he had mistaken me for someone else and that I had never met him before. Multiple employees present corrected the manager and advised him that I was not the individual he was referring to. Despite this, his behavior continued to escalate. I felt threatened by the manager's conduct and feared for my safety. As a result, I contacted law enforcement and requested police assistance. I explained to the responding officers that my vehicle had been damaged and that the business was refusing to address the issue. I also informed officers that the business refused to provide ownership information or corporate contact information. The business was uncooperative with both myself and the responding officers. As a result of the unresolved oil leak, my vehicle ultimately suffered catastrophic engine failure, leaving me without reliable transportation and facing significant repair costs. Extra Mile Tire & Service was the last company to perform an oil service on this vehicle before the leak was discovered.

I had many tire problems, and was stressed for weeks, I took my car here and Krissh was very…read morehelpful and helped me understand what was wrong with my car. Great service and management I was in and out pretty fast. The pricing was better than the other shops I've been to. Would recommend to always come here! 10/10

My 75 year old husband went to the Mavis in Alpharetta for tires and operator '6411' sold him brake…read morepads he did not need. Our pads were only at 60% now with the new pads our brakes have been squeaking for over a month. Shame on you for taking advantage of the elderly. S. Simmons