BOO. WTH. OK, so I bought this through my Living Social coupon. I did get a GREAT first massage with Jason. However, when I booked my second massage a month later, they ended up rescheduling this 3-4 months later. They didn't even call me - I HAD TO CALL THEM to confirm the appointment that morning only to find it was cancelled. SO, I rescheduled it for September 27, 2016 (about 3 months later AGAIN). I called that morning to confirm, and they said their contract with Living Social was canceled... likely b/c they were flaky and unable to fulfill any appointments! So no massage for me 4-6 months after buying this initial Living Social coupon. Really frustrating - small businesses shouldn't offer Living Social and Groupon discounts if they CAN'T LIVE UP TO IT! Changed from a 5 star to a 1 star. BOO. PS The phone number on the website (651) 200-4302 is also disconnected - sounds like the business is going down...The number on Yelp 651 239-9667 still reaches someone, however. Well, when they pick up... read more

**BAD customer service**: Scheduled an appointment three days ago. The owner txts me 7 hours before and cancelled. Tried calling her to reschedule, she was very rude and no explanation as to why and she shouted at me too. read more

This business is a scam. My mother purchased a LivingSocial deal as a gift for my husband and I for a couple's massage. My husband tried to contact them immediately to set up an appointment and had to call several times to get ahold of anyone since no one returned any calls. When he finally spoke to someone, they said they were booked up through the end of August (which is when our deal expired). They agreed to book an appointment for us on September 26th at 11 a.m. and still honor the LivingSocial discount. We arrived at 10:45 a.m. for our appointment because my husband had a bad feeling about this place after his experiences. The office is in a converted apartment building, and could not feel less like a legitimate business. We locate the office suite for this business, which is supposed to be open at 10:30 a.m...every light in the office is off and the shades are drawn. We wait around, just so we could be sure to knock at 11 a.m. in case someone was running late. No one comes. We were never called to be told there would not be an appointment. I peered in through the windows, there is not a piece of furniture in that office so I am sure they either went out of business without notifying anyone or they were never a legitimate business to begin with. For what it's worth - LivingSocial is useless in helping with this issue. They advised that since it's beyond the expiration date of the deal, we need to work directly with the merchant. Well, based on what I saw with my own eyes, we're just out the money. read more

Not a warm, inviting or even professional looking atmosphere until you walk into the room where you get your actual massage. We had great customer service from all employees who were knowledgeable in their art. My massage therapist, Jason?, was was very good at deep tissue, and when I told him to ease up on the intensity he did a great relaxation massage as well. My boyfriend enjoyed his massage from his therapist too. I will say, the calming music is great but maybe they could upgrade to Pandora One so they could avoid those commercial interruptions in the atmosphere. Overall good experience. read more

DO NOT GO HERE!!!!!!!! Before booking at this place, read all the reviews on the groupon site even if you're getting a living social deal or whatever!!! This place is horrible. We booked our massage over two month ago for July 23 at 10:45. I called to confirm after reading all the horrible review, and they were extremely rude, because I was calling at 10:22 and "their hours start at 10:30" then she hung up! I called back at 10:30, and without apologizing, they tried to tell me our appointments were August 23! why would I book a 10:45 massage on a weekday! Do they just expect me to cancel on all my patients? No, that would very, very unprofessional. A lesson they've never learned from many, many groupon reviews. This is the worst service I've ever gotten anywhere!!!! I'm certain the only other person to review this place has some affiliation with the place. She said literally the opposite of allllllllll other reviews I've read, and I've read almost all the groupon reviews. Do not trust this place!!! I get massages monthly from another place, this was just a gift unfortunately. The other place I go rarely takes more than a couple weeks to get me in, and they have professional service. I've also gone to many other massage places, and have never had issues like this before. How is this business surviving? Something's not right here. I'm guessing it's the 30% services fee that I've read about on numerous reviews. I wish you could give negatives stars!! read more

RUN! Scam artists, will cancel appointments made months in advance (through a text message...) and not return phone calls or emails to reschedule! Check out all the horrible reviews on Groupon for them too, buyer beware, this is complete FRAUD!!!! read more

DO NOT PURCHASE FOR MRT MASSAGE IN ROSEVILLE, MN!!!!!! I purchased a Living Social deal on 3/24/16 for a 1 hr Couples' Massage. Availability was limited for Saturday mornings offering the first available Sat morning as 5/28/16 which I scheduled immediately. I took off work and was all excited for this surprise start of our date. At 9:48pm the night prior (Fri) - less than 11 hours prior to my scheduled appointment - I received a text message from (651) 404-8856 stating, "This is MRT texting to let you know we have to reschedule your appointment. I'm very sorry for the inconvenience, please call our office to reschedule at 651-200-4302 we open at 10:30 thank you" - who cancels via a text message at night???? I responded to the text and called the office to leave a voice message immediately. I also called the next morning (Sat) at 10:35am, got their voicemail and left a detailed message requesting a call back to reschedule. I called a second time Sat (5/28) afternoon reached voicemail and left another message. I called the phone number on the Living Social voucher AND the phone I received the text from on Monday (5/30) afternoon and Tues (5/31) all reaching voicemail and leaving messages. STILL NO CALL BACK FROM THIS MRT MASSAGE! What kind of customer service is that? So now I go to their FaceBook page that I previously had liked and see that they have deleted it, but have created another one that has zero (0) reviews. Hmmmm, why was this deleted? Originally, I checked it out before I purchased and there were a couple clients with bad experiences and others that generally said the location was bad, but it was cool. So I took my chances - bad decision on my part. Well I invested 26 mins of my work day to call Living Social and get a refund to find out the merchant marked the voucher redeemed on 5/27 (Fri) which is the day PRIOR to my scheduled appointment. I figured taking another 10 minutes to hopefully minimize others from experiencing what I did is the right thing to do. I've seen repeat offers with different discount codes on Living Social since the one I purchased. My coworker surprisingly bought the same deal as me. I'll have to clue her into the option of getting a refund from Living Social. read more

DOnt waste your time with these idiots! Scheduled and rescheduled 2 appointments and the 3rd, they didnt even show up! I should have read all the google reviews before coming here. Its a bad sign when you cant even get ahold of anyone...EVER! They dont answer their phone! Only contact that can be made is by them, to you! If theres a blue moon, you can schedule an appointment. Then get there and they will be close. If you dont believe me...try it and regret it. Just like i did!!! There are many other Groupons to try....NOT MRT!!! read more

A complete scam. I purchased the living social voucher in February and wasn't able to get an appointment until June. I received the text that they need to re-schedule my appointment then found more reviews online that this has happened to multiple others and they have never ended up receiving their appointment. Because of this I called the owner of MRT telling him I would like him to contact Living Social because I had called living social and they said the owner of MRT had already marked my voucher as used so they wouldn't be able to offer me a refund. The owner swore at me and hung up on me when I told him if he won't help I will report him to the state. read more

Scheduling is a nightmare with these people. I've been cancelled on 3 times in 5 weeks... each time it's the same story 'our massage therapist called out today'. When rescheduling they don't have anything for 2-3 weeks out. No attempts to make amends, no pride in ownership, no one takes responsibility. This place is a joke. I'd say don't waste your money, but that would mean they'd have to get you in the front door. Go elsewhere. read more

I purchased the 90 minute couples massage Groupon, scheduling was a nightmare. I've been cancelled on twice. Same story every time. The young lady who is in charge of scheduling took zero responsibility for the Incomvience and unprofessionalism of MRT massage. I would never recommend this place ever. I called groupon and got my $70 back, told them not to do business with them anymore. I hope mrt realizes that they're in a competitive market and making the customer happy is a key differential to getting ahead. Not in their case, they're Behind. Don't buy into their cheap prices, It is a case of "too good to be true" $70'for a 90 minute couples massage. read more

Horrible bought it on groupon due to it being such a good deal set up 3 appointments with them and it's been over 4 months still haven't been able to get in. Before spring semester started until my last final and then I get a call again today that they are closed due to maintenance looks like I'll have to wait another 3 weeks at earliest unless someone cancels. They should cancel someone else's appointment tomorrow and just get me in as soon as possible if they were legitimate I mean seriously if you cancelled on someone 3 times and make them wait 4 months the least you can do is cancel on a first timer and get me in asap. read more

I bought two groupons for MRT massage therapy. They cancelled my session one hour before the appointment and I cannot see the groupon now. It shows as redeemed. I had booked an appointment for another day and they again cancelled it the same day. This is a scam place. Please don't waste your hard earned money here. I even gave one star because it doesn't let you give a negative score (oh they send you a text to cancel and if you called they won't answer) Update: groupon refunded my money in groupon bucks but still these people allowed to sell on groupon! Shame on groupon too!!! read more

HORRIBLE experience!!!! I would not recommend it to anyone. I purchased a groupon for a couples massage as a Valentine's Day gift and wasn't able to get into an appointment until beginning of April. We got a text 2 hrs before our appt(after we had already dropped our kid off and drove an hour to get there on time) saying they needed to cancel and to call and reschedule. I called immediately to reschedule and they were booked for another month and half out. It is now the day before our appointment and they have yet again cancelled. I called a couple times in the last week to confirm my appointment with nobody returning phone calls. They have been a nightmare and waste of my time. read more

Do not schedule an appointment at this place! I bought a couples massage Groupon back in February and have had to reschedule my appointment FOUR times because they text me the day of saying that my appointment is cancelled. Every time I called the receptionist complaining about the cancellation she would say there is nothing she can do about her therapists "getting sick". She would then tell me I would be first priority if she gets any cancellations in the coming weeks, but then the soonest time we could reschedule my appointment would be at least a month out because they were supposedly so booked. I also tried emailing the owner multiple times and never got a response. It is definitely a scam!!! read more

Do not use this company. I bought a groupon and have been trying to get ahold of them for over a month. I left message after message and nobody got back to me. There are about 5 numbers circulating around on the internet and none of them are helpful. DO NOT GO HERE. Thank God groupon refunded my money or i would have been out that money. I wish there was a rating lower than 1 start. read more

Zero stars if possible. Bought a Groupon for a couples massage in January. Appointments canceled twice by MRT. Finally made an appointment for today - received a text message yesterday canceling the appointment. Called right away - no answer and voicemailbox is full. Finally get a hold of someone today and next available appointment is in September. I tell them I want my Groupon extended since it will expire by then and they've canceled 3 appointments now. Agrees, but then a minute later I get a message from Groupon asking me to review them, so they processed my Groupon as if I just redeemed it. If you read the reviews on Groupon it looks like a lot of people are getting ripped off by these scam artists. Appointments canceled last minute. No one there when clients arrive. 90 minute massage that actually turns out only being 60 minutes. Take your time and money elsewhere. read more

This is a complete scam. Do not purchase anything from here. My boyfriend purchased a living social deal. This company was hard to get in touch with, had to call and text multiple times. Finally we tried to schedule an appointment and they scheduled it two months from the date we requested. The day of the appointment they sent a text message saying it was cancelled. Now the living social deal has expired. I've been on hold with living social for over an hour trying to get a refund. They too are a scam. DO NOT PURCHASE! read more

This place is a complete scam - do not purchase a Living Social or Groupon voucher for this business! I made an appointment a month in advance and called several times the week before to confirm the appointment. I never received a call back but went to the appointment, even though I had a bad feeling about it. When we arrived the business was closed - there was no one there and no one answered their phone. Very, very, disappointed! This business will surely fail if this is how they treat customers. read more

HORRIBLE! I bought a couple massage for my husband and I and TWICE they cancelled our appointments. The last one was through a text message. We were on our way to our 9:30 AM appointment and received a text a little after 9AM saying they cancelled the appointment and weren't open until 10:30. We called and they never answered. My husband finally got a hold of them today and they said they had "no knowledge" of any of this happening (I have the text message and voice mail to prove it). He asked to speak to the manager- which he apparently was, asked for her name and she hung up on him. read more

Horrific experience, I would never ever use this business, run away as fast as you can. My husband purchased a livingsocial gift certificate for me for massages at this place. I called and left several messages trying to book an appointment. Finally when I called, it wouldn't even let me leave a message saying the mailbox was full. I was immediately sent a text asking if I can call back later. I texted back saying i wanted to be called back asap to book my appointments otherwise I'd contact livingsocial for a refund. I received a call and when I answered the person said "who's this?" in an accusatory tone. I asked if this was a professional business and was told yes we are why are you calling me. I answered that I was calling the number on my coupon and I haven't been able to book an appointment. He told me i shouldnt call him that I should have used one of the other ways to book a massage. I said but I tried going to the facebook page and it was blocked/down. He rambled on about how there were plenty of other ways to book an appointment, as if I was doing something wrong calling the MAIN NUMBER LISTED on the living social coupon. I said I was going to contact living social for a refund that this is all too unprofessional and I don't know if its even a legit business, and he then hung up on me. DO NOT GO NEAR THIS PLACE. read more

This operation is a scam. They are running Groupon and Living Social ads, once a customer purchases the deal they will schedule the appointment and then cancel last minute via an obscure text message. Any attempt to reschedule is ignored. The reviews of this place are all consistent with this type of experience. Fortunately Living Social refunded me my money after reporting the situation. I also called the OFFICE HERE, INC.where this group rents their space from and reported them to the building owners. read more

I bought a couples massage package through Groupon. I called at the beginning of September and they told me they were booked through November. I called at the end of November and their phone was disconnected. Groupon informed me the business moved and provided a new number. The new number was also disconnected. Thankfully, Groupon refunded me because I am a loyalty customer, but I do not recommend anyone purchase anything for this business. read more

Terrible customer service. I bought a Groupon for a couple massage. After numerous attempts at trying to get a hold of anyone, I finally just drove to the actual place to schedule my appointment. Mind you, i made it a month and a half in advance, for mid July. A few days before my appointment, I get a text message telling me my appointment was rescheduled and the earliest they could possibly get me in was in October!!!! And to top things off, the lady on the phone had no phone or customer service etiquette. She was overtly rude and had no sympathy to the inconvenience of what just happened. Apparently, they are also going to be under new management. So hopefully things turn around. But also, please, do yourself a favor and drop the lady. read more

Bad service! I had purchased a Groupon for a couples massage. I had the appointment set up and they called the day before to confirm the appointment. My husband and I arrived a couple of minutes early and no one was there. We thought they were running late so we waiting 5-10 minutes. I didn't hear from them so I tried calling the phone number listed (serval times) and there was no answer. We continue to wait a little longer but still no one came. We were very upset and disappointed. We still have not received any call from the business regarding this incident. This business is a scam and would not recommend to anyone. read more

a month ago, my husband scheduled for us for a couples massage today. My husband, who has one scheduled day off, planned a romantic getaway for the two of us that included a couples massage at mrt. our day revolved around getting massages, I even passed up my regular massage to do this with him. day of, today. they send a TEXT saying they need to reschedule! we thought maybe reschedule for a different time today??different day??...but we will never know because after multiple calls to reschedule, we have received no answer! Completely ruined the one day in a year that I get to spend with my husband! AWEFUL! read more

I bought a deal for a couples massage on Living Social. It took me over a week to get a hold of someone after calling and leaving messages. I finally made my appointment for almost 2 months out only to get a call the day before telling me I had to reschedule because they were moving to a new location and that someone will be calling me when they are set up in about a month to make my new appointment. read more

TERRIBLE SERVICE!!! Very unprofessional business! Masseuses are recently licensed and the ink is still wet on their certificates. They pack their appts in so tightly that they can't even manage their own schedule - our couples massage started 45 min late because they were running behind schedule. Then, they cut our 1-hour massage short to 45 min to try to catch up to their 13-hour days. To top it off, after the massage they surprise you with some bulls**t "Couples Massage Fee" for $20 that isn't posted or mentioned anywhere beforehand, on top of what you already paid. read more

I have to reiterate the comments from MANY other people about this place. I purchased a living social deal in March and was unable to get an appointment scheduled until June - ok, not the end of the world. Then, the day before my appointment, I get a text stating that they have to cancel. So the next day I call to reschedule, it's another 2 months out. Yesterday I show up for my massage and no one was there. I had tried calling numerous times during the day to confirm and had never been able to reach anyone - one of the numbers that is listed on the website is even out of service at this time. I can't get a refund on the living social deal because they marked it used after the first reschedule, assuring me that I would still be able to come in for an appointment and get the deal. It is impossible to reach a human being when you call the numbers and your appointments WILL be cancelled or no showed, but still marked as used. Seems scammy. read more

Truly awful. After calling and leaving messages twice over three months, I reached the receptionist only to be told they're booking two months out. I called back the next day with a few possible dates in mind, and was told my Groupon would no longer be honored because it's about to expire. Further, the receptionist said it's "nearly impossible" that I called before because she's the only one who answers the phone and returns all calls. Clearly, she's defensive about the complaints and poor reviews they're getting. read more

I was disappointed in my experience with MRT massage. The staff was very unprofessional and the customer service was terrible. I showed up for my appointment, which I called to confirm the day prior, and the office was closed. When I then called the manager, she didn't seem to care and told me to get a refund with Groupon. I would expect better communication and service to their patrons. Also, there was an unadvertised $17 service fee on top of tip and the price of the Groupon. read more

Purchased a 60 minute couples massage through Groupon and it took over a month to get a Saturday appointment. Today my husband and I were scheduled for our couples massage when I received a text message in the morning informing me that our appointment had to be rescheduled and requesting a call. I called and left a message first thing in the morning when their office opened, and never heard back. We have a 5 month old and were really looking forward to a relaxing afternoon. Additionally, we had to secure a sitter, which is not always easy to come by. Called Groupon and received a full refund. We won't be going to them in the future and will not recommend. Terrible customer service. read more

This business is a total scam. I bought a Groupon and tried to call the number given by Groupon. I got no answer and the mailbox was full. I tried googling MRT and found their Facebook page had been removed, bad sign! I found a different number for them and tried calling. I got an answer like it wasn't a business, but someone's personal number. The person told me to text the number to schedule. I did and never heard back. I got a refund from Groupon. I noticed they have a website that allows you to pay for an appointment in advance, but no way to schedule very shady! read more

I wish I would have read the reviews on Yelp before I bought my Groupon! I booked my massage the same day as I bought the deal, and the soonest I could get in was 3 weeks out. I have been dealing with pain in my neck and shoulders, and was really looking forward to getting some of the kinks worked out. Like so many others have mentioned, I got a call from Alicia 2 hours before my massage, saying that they were doing some "remodeling", so she asked if I could come in the following day. She made it sound like she was doing me a favor by getting me in on a day when they are closed, and said I would get complimentary hot stones and aromatherapy. I agreed and rescheduled for 3pm the next day. At 11am the day of my massage, she called back and said that the medical therapist wouldn't be able to get out of the hospital in time for my massage, so she asked that it be pushed back to 5pm or 5:30pm. Going that late was not ideal, but I agreed because I really wanted to get my massage that I waited 3 weeks for. I said I would come in at 5:30 so it would give him enough time to get there. At 3pm, she texted me and said "it looks like he may be stuck at the hospital longer than expected," and didn't mention anything about rescheduling. I promptly emailed Groupon and got a refund. This company is the biggest joke and can't believe they are still in business! read more

I was given a groupon for a massage and the people would never pick up to schedule a massage. By the time I did get through all of their appointments were "booked" for the next 3 months. This is past the expiration. I will not go be giving this establishment my business in the future. read more

scam alert! mrt massage will book your appointment 2 months out and cancel last minute!!! also, do not give them your voucher number if you have one - they will cash it in - mrt will not refund nor will the original merchant because it appears you rendered services! read more

BEWARE!!!!!! This place is a scam! DO NOT go here. We purchased a couples massage through groupon and they called 20 minutes before our appointment to reschedule because one of the therapists was sick, we were already there in the parking lot waiting to go in. He rescheduled for the following Saturday and they never showed up! I tried calling and no answer and left three messages. I finally was able to talk to someone later in the day and they said we missed our appointment and we are basically out our money. We were there and waited a whole hour and they never showed up! Bad bad bad service!!! read more

If I could give this place a negative rating I would! I have had my appointment rescheduled twice! The last time I was there, We waited outside for approximately 45minutes. Our appointment was at 10am but the office didn't even open until 1030!. Around 1045am, I received a text saying sorry for the inconvenience, but you will have to call the office and reschedule! I have yet to get anyone to answer the phone since my appointment on 4/23/16. We prepaid for our massages and now I wish we had never done so! Poor customer service is an understatement. read more

People need to stop calling this place a scam. I've been there several times. All you people do is complain to damn much. Your voucher is cheap as heck and you still complain. All your doing is making your selfs look stupid by calling them a scam when there far from it. By the way they are a small business soon expanding so I think for a small company accommodating over 2000+ clients there doing quite well if you ask me. All you want to do is complain about a cheap voucher when I pay my full price and I'm not complaining and I've been rescheduled before. Things happen nobody's perfect. It's fun enjoy life and stop complaining and grow the hell up. read more

If I was able to give 0 stars I would. DO NOT USE THIS COMPANY!!! THEY ARE SCAM ARTISTS!!! If you bought their service via Living Social or Groupon they will mark your voucher as used when you make your appointment. The person I talked to said they could do that. They said I "should read the fine print." I scheduled my appointment and showed up and no one was there. And now I can't get a refund from LivingSocial because they marked my voucher as used. ABSOLUTE SCAM!! I called the next day and the person on the phone said "they don't want my business anyways." DO NOT USE THIS COMPANY!! STAY AWAY!! read more