Our home warranty company sent Murray's out to us for a second opinion. I was not happy with the first's company diagnoses for my plumbing issue . The first company fail in unclogging my kitchen drain and stated my sewer line could be collapsed. Murray's sent George who within minutes found my pipes were leaking behind the wall . I had to arrange my handy man to make a access point to allow George's to get to the wall since it was cover by cabinets. Once that was completely i had service scheduled the very next day. George was able to completely the work in two hours which included changing out pipping and snaking the drain clear. H walked me thru all the steps . He was very personable . I Would recommend them to anyone. read more

Horrible!!!! The technician had to come out twice to address a toilet leak. The second time he tells me " The floor was improperly installed", it's the original floor from the original build. Made no sense at all????? Can you say gouge!!! read more

Quite frankly I am appalled! We have had a home warranty through AHS for 14 years. On 9/20/2019 we placed a claim for a clogged tub which was assigned to Murray's Plumbing to resolve. The plumber arrived, snaked the tub and resolved the issue. On Monday 1/4/2021 we placed an identical claim with AHS which was again assigned to Murray's. They arrived on 1/6/21 and stated that there was no way to snake the tub because there was no access point. They did not attempt to snake the tub at all. AHS would not authorize them creating an access point. What is INFURIATING is that when we called Murray's and explained that they had done this exact work on 9/20/2019 they stated they had no records prior to 2020. Again, I am APPALLED. Same claim, same tub, same warranty..... completely different outcome = SHADY read more

I don't typically review, but I'm hoping this could save someone else. This nightmare began Dec, 2022. I have an AHS home warranty and called them after issues with the sewer pump. They sent an older gentleman out who said that my sewer lid was not sealed correctly so he'd have to write it up and likely it would not be covered. He also had to do another repair. I said ok. I was new to this type of repair and honestly just trusted him. Well I noticed black specs all around once he had finished, but just cleaned it up after he'd already left. $900 bill. Six months later we had another back up and this time a flood!!! I had a contractor friend look over things and I was told that the gaskets were loose around the pipe and that water was shooting out everywhere. My sewer pump was not sealed properly and they were not sure what had been done because it would have taken a lot to access the lid due to how it was installed initially. I called my Home Warranty and they sent another company the plumber informed me that the sewer lid was not sealed correctly and that it supposed to be bolted down but instead they used some type of black spray adhesive. I called Murray's and let them know of the issue. I was told because it had been over six months it must've been a new issue. I was further informed after holding that her Master plumber said it was completely normal to use whatever spray adhesive they used to seal a sewage pump and new issue cause the seal to break. I told her that I was told it should be bolted, but was completely dismissed. Ultimately, after another few months of dealing with sewer gas smell in my home ( I had just paid $900 a few months prior), I was able to have issue fixed. I was told that the lid needed to be bolted down, concrete in the area had to be chipped away in order to correctly access the sewer lid WITH BOLTS! , and the pipe was never attached to the pump. No issues since! They never offered to even come look at my complaint. I was not yelling, irate, or anything. The worst experience I've had. But lesson well learned! read more

They were rude and refused to take responsibility for the damage done to my toilet by their plumber. The owner mocked me and my mother when we called to inquire about why the toilet no longer worked after his plumber looked at it. Poor service. Do not use them. read more

Crooks! Like many of the other horror stories about these con artists, we reached out via Cinch for a leaking water heater. They came, said the heater needed replaced. A few days later I got the bill for "items not covered." $425 for 18" of PVC, water heater disposal, and "miscellaneous" charges. For reference, I had a reputable company replace my AC compressor a month before and my out of pocket was $150. I called to express my concern about the $20 drain pan that they wanted to bill me $100 for. I was told, "you can supply one for $20 and we'll charge you $80 to install." It literally gets dropped on the ground... why would I pay $80 for "install?" They will extort you for as much as they can when they have you in a corner. I took the check from Cinch and am upgrading to a better water heater for the same amount these crooks would have robbed me out of. read more

Me and my husband have had a very bad experience and will never use/reccomend this company. Our water heater broke in october 2017 we had Murray's Plumbing coming and replacing the whole thing for a 600$ +100(home warranty) cost. 2 days later my utility room was flooded and we got back to them complaining about the poor service so they came and "fixed" and cleaned our basement. Meanwhile the water heater got rust on it and my dry wall somehow has "mildew". Today my water heater is liking again! We called them again and they said it' s not their problem and if we want their service they require 75 $ just to get to the door. We did all this through HMS home warranty and we did not renew our contract because we are not happy with the people that they are sending out. Since my phone call was not angry enough I guess nobody took me that seriously and my husband decided to call every single number that he could to figure out how to fix this problem( called HMS that told us to call the Manufacturer first which solved the problem immediately, "problem solved-water heater will be replaced".... BUT WAIT!!! got to the actual owner that after an "angry" voicemail message decided to get back to us. He called from a restricted number at 7: 02 pm (1h and a half later) The conversation did not end well " of course" and it just ruined our evening. I believe owners of companies can do better that cussing out customers just because they do not like/accept what people are saying about their poor customer sevice, non hygienic workers, ( -" Is that rust ok on that side of the water heater?" -"Yes , that' s normal") and many more! Is too much to say about it and this company is not even worth that.... read more

See all

If I could rate zero stars I would! The technician was lazy and unprofessional. My warranty company assigned this company regarding stoppages in my basement and the technician left without addressing the stoppage in both places so he can get paid for a second visit. read more

I had read some bad reviews so I was apprehensive when our home warranty company referred them. What a pleasant surprise! Jeremy and Ray were polite and prepared with gloves, masks and anti bacterial during this COVID challenge. They solved our plumbing issue immediately and it couldn't have gone any smoother. We have confidence in recommending them after their house to us call today . read more

Ray Sr & Jeremy showed up on time & wearing masks. Friendly, polite, informative & efficient - a winning combination! They unjammed my garbage disposal unit after quickly finding the problem. I recommend Murray's for all your plumbing needs or repairs. read more

Called the warranty company (Cinch Home Services, also wouldn't recommend them) because the water pipe coming into the house was vibrating and making a loud noise. Got a same day appointment, which was nice, but they said they would call before coming but didn't. Renters were there and pointed the problem out to the guy, but for some reason he fixated on condensation coming out of the AC instead of the problem I called about. And since they didn't call, I wasn't there to tell him that wasn't the issue. So I just spent $135 to have a plumber come out for a water pipe issue just to have him "diagnose" the condensate drip as an AC leak. Great... Now waiting on the phone to talk to someone at CHS--wait time is an hour they said. This all sucks. read more

Thanks so much for coming out and checking a potential plumbing problem in our basement. We're thankful there was no major issue seen and appreciate that the plumber only made the hole in the ceiling big enough to check out the issue, making it easier to fix. One less thing to worry about. Thank you again. read more

We chose this company due to our home warranty recommendation. We needed our hot water heater replaced. First of all, he went to the wrong address so I had to walk up the street to let him know he was at the wrong address. Second, he complained about having to wait in line at Home Depot to exchange our water heater, which was under warranty. He (GEORGE) then had a major attitude when I used the sink to wash my hands after he never told me I could not use the sink. Also, he unplugged my washer to stop the cycle without asking first after I asked him if he wanted me to stop the washer before he started. I will never use this company again, I shouldn't feel uncomfortable dealing with someone's attitude when I'm paying a pretty. $800 to exchange the hot water heater (just for labor), luckily our warranty saved us money on the actual tank. UPDATE: After the water heater was replaced, one of our showers would only drip when turning it on, no water pressure whatsoever. We called them back and I explained the problem to George, the technician (the same tech who did the initial job, known for his poor professionalism and attitude). He told me that it had nothing to do with the water heater and that I would have to put in another ticket because this was a separate problem. I explained that it was working just fine before the heater was replaced. He proceeded to ask me why I thought it was related to the water heater and I explained again that it was working completely fine before the water heater was replaced. He had a complete attitude and made me feel like a complete idiot. I am no expert which is why I expect help from the company I just paid $800 to. Instead of fixing the problem they just created another one and made me feel like a complete idiot about it. DO NOT USE THIS COMPANY! read more

Unfortunately American Home Shield referred me to this company who came and did not do a thorough diagnosis of the leak in my home. I have a new baby and child and am concerned about mold. The technician that came in did not use gloves and was very short and forceful as if he was in a rush during the job.....name: George! He pulled the toilet up and told me I needed an extender. My warranty DID not cover that part because they are a SCAM!!! I got a second opinion and the ceiling opened up and it is NOT THE TOILET....THE LEAK is from the SINK!! Got a second opinion and it's NOT THE TOILET!!! Do not use this company!!!! or American Home Shield. SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Murray's Plumbing and Heating - Plumbing Near Me

Murray's Plumbing and Heating has been to my home 2 times from my Home Warranty Company. He is the only person I request to do work in my home. He is not only very nice and polite. Also, he is always on time and knows what the problem is and is super efficient in proceeding to do the repair. I also have Kohler parts in both of my bathrooms. Lots of plumbers will not work on Kohler in that they think the valves are too complicated. Murray's have no problem with that. Very efficient and knowledgeable. Call them and you will not be disappointed. read more

On Sunday my water heater started leaking. I called American Home shield and they connected me with Murray's. Monday afternoon Morris came and met with my husband to give us a quote to replace my water heater. They advised me that the water heater was in fact covered under warranty, but in order for them to replace it my portion was going to be $931. This included a haul away fee of $100. I decided to call BGE home as I learned that it was in fact covered under warranty. BGE home install the water heater five years ago, so I thought maybe they could help me out. Needless to say, they came today to replace the water heater with a new one. I paid a total of $344.99 for all the work, including labor. The thing that I'm most shocked about the $150 fee Murray's was going to charge me to pull a county permit. Little do they know that yesterday I called my local county and found out how much the permit actually was. It was only $35. BGE home also quoted me a $35 permit fee. So how exactly did they inflate the fee to $150? This company has piss poor ethics. They lie and are frauds. Yep years ago they sent a dad and his son that decided to put a cigarette out at my front door! Do not use them if you are looking to have working completed by professionals. I understand businesses need to make money, but I think they are taking advantage of the system! Shame on them! read more

Had this plumber assigned through our home warranty (recently purchased house). They couldn't figure out how to fix a leak without demanding we demolition a large part of our kitchen. Lazy and uncreative. I understand they don't get paid much through home warrenties, but take that up through the company. They also are one of those businesses that give you an all day window of service, so be prepared to lose a lot of vacation time if you go with them! read more

Read all of the reviews. I won't have to repeat what they've all said. Rude, liars, unprofessional, etc. I will be notifying my home warranty company that I will not allow them on my property read more

Basement flooded 2 times now and the guy they have working for them is incompetent and a liar. They've come out 3 times and the issue is still not fixed. The owner was very nice after the second service he sent his brother to fix the lid to the main pipe that the first guy lost the bolt to and just left laying on the ground hence the basement flooding the first time. I told him there was a blockage inside and he told me it was the county to fix. Now that there's water coming through the ceiling of my basement I have to wait until tomorrow between 8-4pm for someone to come out again. read more

The employees and the owner are an absolute nightmare. Referred through our home warranty, we had one of his plumbers come out and advise us that he could not access the plumbing without our hardwood floors being ripped up. We paid the deductible. Had our floors ripped up. The plumber came back, wrote up the synopsis as it being a pre-existing condition, and the warranty company denied the claim. At this point, our floors were ripped up and we had to come out of pocket for the cost of it being repaired, which the plumber quoted us as at 4 hours of work and $975. We called the owner. He told us that the initial plumber who came out was old, and that he would send out a younger guy who could do the work in 2 hours and charge us $400. We were so grateful for this and accepted. Two guys came out to do the repair. They came and assessed the pipe again, told us the old guy who initially assessed the issue makes a lot of mistakes in measurements, etc, and they wanted to come take a look at everything before they got the parts they needed. They left, came back, worked for 30 minutes, we paid them $400 and they left. 2 hours later, we flushed the toilets and the pipes were now leaking from a different place... a place they were not leaking from prior. We called the technician back and he quoted us another $400. We called the owner to try to understand why we would need to pay another $400 for a leak that wasn't there prior to the work they did. He was rude, defensive, short, and hung up on us. Then text us to tell us he would not do the work at all... and continued to text us unprofessionally and rudely for an hour. I wish I had read these reviews prior! They are spot on. read more

My hot water heater stopped working. The home warranty which I will be dropping soon assigned Murray's Plumbing & Heating. The technician came looked at my 5yr old Rheem water heater and wrote up a claim stating that I had flammable chemicals (laundry detergent, bleach, and car wash soap) in my laundry/utility room that cause the part to go bad. Cinch formally called HMS of course denied my repair. Its been 4 days without hot water because Murray's Plumbing & Heating intentionally have my claim denied, so they could charge a higher rate if I had went through them and not my home warranty. Be very careful of companies and or technicians like these guy. The part that needed replacing cost about $30-60 depending on my model water heater. I am now back and forth with warranty company to find another company to come out to fix my hot water heater as I have already paid my $125 deductible. Here is a link i found online detailing cost of part. https://www.amazon.com/Rheem-SP20172-Flammable-Vapor-Sensor/dp/B00G2DL8M8/ref=asc_df_B00G2DL8M8/?tag=hyprod-20&linkCode=df0&hvadid=167126276842&hvpos=&hvnetw=g&hvrand=16300733750530937738&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9007870&hvtargid=pla-306984000867&psc=1 read more

This company was AWESOME. I appreciate that they showed up in masks. Ahead of the time that I thought they would be there. Took them 20 min to fix my problem which took my husband a hr to realize he couldn't fix it. Customer service was great. Not a lot of chit chat. Just straight to the point. I love these guys. I would definitely recommend them to anyone in need of plumbing services. And will ask for them again always. read more

Their pricing is astronomical in comparison to other plumbers. They wanted to charge me a grand for stuff that should have been included in the original amount on top of whatever they got from the home warranty company (which I assume would have been around $800)... so essentially they were getting paid double the amount for a simple job. I found another company who would do the job, including all parts and upgrades, for around $1000. I took a cash-out from my home warranty company and wound up with about $500 out of pocket. The other company performed the job the next day and did absolutely superb work. I am so glad took a cash out from my home warranty company instead of giving money to this company who clearly are out to take advantage of people. They told me that certain parts were not up to code when they were, and the receptionist was not very professional or courteous. Get a second opinion before paying exorbitant prices, and do not blindly trust them to be honest. read more

Our hot water heater stopped working. We were linked up with Murray's through American Home Shield. George, the plumber came out, flipped the switch for the heater (not the breaker), and asked for $75 - claimed that our switch was backwards. Didn't check the power or anything, nor did he wait around. I had been back-and-forthing with the Murray's secretary and with representatives at AHS about time-frame and warranty information, so a lot of frustrated calls had been made to Murray's. After service was done, the plumber had the audacity to call me back and accused me of harassing the secretary. These guys have been placed on our Refused Service list. Never again. Edit: It turns out their plumber misdiagnosed the problem. It is Friday, and they claim to not be able to make it out until Monday. Screw this, they can keep their money, I am going with a different plumber. Edit 2: I got in touch with a contractor (not affiliated with Murray's) who came out and discovered that our switch had burned out. He fixed the problem and now we have hot water - no thanks to Murray's. read more

After our horrible experience with Affordable Plumbing and Drain cleaning, (See my review for details) Murray's Plumbing and Heating was next day, on time, fixed not only the original plumbing problem, but also fixed the damage that "Affordable" caused. George was knowledgeable and even apologized for damage caused by the other company, and Dusty tirelessly ran back and forth to the truck. I couldn't be happier with Murray's Plumbing and Heating read more

We were referred to Murray's per our Home Warranty company, to look at our Water Heater. Alan was the technician who came out. He was very professional, explained everything he was doing, at each step of the way. He told me that he would not leave until we both were satisfied that my Water Heater was working properly again. Sure enough, he stayed until it all worked again. He ended up replacing the Thermostat and Upper Element, but did explain that our WH was a bit on the older side and hinted that it might want to be replaced at some point soon. No complaints here. Would recommend using them again :-) read more

Please mark this review as "useful" so I know if it gets read. Thank you. I wish I could give negative stars. It started with a kitchen faucet that was slow to turn off. Plumber came and said to live with it, that is just how the faucet is. As soon as he left, it started continuously dripping and got worse and worse. He came again to fix it. He said it was a different problem so I had to pay again. I don't know what he did, but he made it so if we didn't put the faucet in just the right place with the right amount of pressure, it wouldn't turn off. I called Murray's again. They would not send another plumber from the company because it was this one plumber's job, so I had to wait for him to come back from vacation. (Ten days) So, the kids couldn't turn the sink off at all. I would find the water running all the time, and not just a little bit. It was almost at full pressure because the kids couldn't turn it off at all. The plumber returned from vacation and came today to put in the new faucet. It is Friday afternoon. Their voice mail mentions nothing about evenings and emergencies. What happened when he left? The sink gushes from the top of the garbage disposal and maybe somewhere else. Water was everywhere. It is the weekend. We have no use of the kitchen sink and I guess we can't use the dishwasher as well. I am now begging my home warranty company to give me another company. If you want a small problem to turn into a big problem, and get charged each time, use Murray's Plumbing. Update: I spoke to the owner just now (Tuesday). The same plumber came yesterday and fixed the gushing from the garbage disposal, but I somehow wound up with no hot water. Today, while trying to get the hot water fixed, the owner blamed me for having all these issues. When I said I didn't go under the sink cabinet and fiddle with anything or decide I wanted to mess up my 2 day vacation, he said it was my choice to not go on vacation and that somehow it was my fault I had these continuous problems. He said I could have gone on my two-day vacation over the weekend (the hotel was reserved for Monday). I have two very young children who are not old enough to understand being unable to use the sink for three weeks and turn the water on when they shouldn't. My husband and I thought I could meet the plumber Monday and join them later. Then, Monday night I discovered the hot water didn't work so I am at home missing day two of our vacation, waiting for the plumber. The owner told me how to turn on the hot water knob, and was kind enough to give me a nice kick in the face for "choosing" to miss my vacation. Yes, I chose to stay and get my gushing leak fixed. It leaked onto the floor if the kids touched the faucet. Yes, it has been three weeks without a working kitchen sink. Yes, as a mom I need a working sink. It really wasn't a "choice" I wanted to make. Lousy work and a nice kick in the face. Thanks! Please mark this review as "useful" so I know people saw it. read more

DISREPUTABLE, LYING "TECHNICIAN" Do not use this company! Our toilet backed up and our home warranty company sent a tech from this company. The guy snaked it and said it was fixed. Five minutes after he left I went in and flushed and it was still blocked up. I immediately called their office and the lady said that she would call the "technician" and have him call me. That was at 1230 today and it is now almost 8pm. I just got an email from the warranty company saying that they are denying our claim because the technician said that he was here twice.. LIAR... and he keeps pulling out wipes. He never came back. Nor did he call me. Nor did he show me what he found when I supposedly unclogged it. NEVER use this company! I am going to let the warranty company know what kind of service they are sending to their valued customers! EDIT: Classy if you to publicly discuss my wife's surgery in a public forum. But since you did, I will point out that you neglected to add that we told you she put the wipes in ziploc bags and disposed of them in the trash. Why? Well because we know better than to flush wipes. Regardless, we told you that the issue we had with YOU was your customer service, not the denial by the warranty company. Your tech said that toilet was fixed and left. When it wasn't I called your office and your secretary said that the "technician" would call us. He didn't do the job the first time. I just wish I had read the 17/19 one star reviews first. read more

They only had to replace garbage disposal for a bad motor. They could not do that right. Hose came lose the first time and flooding. They came back and put hose on and it's still flooding. They suck. Never had issues with flooding but now we do. read more

price gougers!!! folks this is a set up between american home shield and all of there contractors in this case it was murrray's plumbing & heating! american home shield sent these criminals out to my house to just inspect my leaking 40 gallon hot water heater. this cost me $100.00 just for that! well after they spoke to american home shield brad the tech (the guy they sent out) handed me a out of pocket quote for $1,160.00 just for installation costs! almost 3 times the cost of the hot water heater itself ! there reason they said, " it has to be up to code". but they are extreme price gaugers!!! for instance, there price for them to get me a permit in carroll county maryland was $150.00. i called and checked, the cost of the permit is only $35.00! dielectric unions there price $85.00. i can get them for $15.00 tops! drain pan, there price $100.00. actual cost $20.00. expansion tank, there cost $300.00. actual cost $40.00. there cost was almost 8 times what the actual cost of the expansion tank from any hhome depot store !!! everyone!!! please listen, this is a set up to price gouge the consumer's between murray's plumbing & heating and american home shield! first they take my hundred dollars and then hand me a price quote that is probably ten times what the actual cost!!! cancel american home shield, i am, it's cheaper to do by your self!!! murray's are not nice people either to talk to either like i said criminals! i will report them to the better business bureau also! don't use them they are price gougers !!! read more

I wish I could give negative reviews. I have had them in my house 3 times now. Twice for the same water heater, which Jeremy couldn't find anything wrong with, in spite of the fact that the red light was blinking and the water heater didn't work. Told me after the second time that if it happened again he would ask the HMS warranty to get a new water heater. Now, two weeks later the water heater light is on again, this time with an inch or two of water all over our floors. Ruined the carpets and the pergo floors. We had to turn off all water to the house and drain the whole house of water to get it to stop leaking. They say they will come TOMORROW to look at it (called them at 2 pm). The secretary told me that Jeremy was far away on other jobs and couldn't get here. Called Jeremy ourselves and found out he was actually at home but wasn't going back in to work today. According to them the damage isn't their fault because the red light means that the heater has an electrical problem, but now we have a leak and that is unrelated, even though the red light is on now, too. HMS won't cover the damage and Murray's is ridiculous. HMS can't even get us another damn plumber. read more

If I could rate this company with negative numbers you'd get a -100 for theft and dishonesty!! If a worker named Jeremy is still employed with for your company he stole the sticker off of my elderly mother's water heater to replace it (since it was broken) and refuses to replace the water heater and refuses to turn the sticker back to her! Ray, the owner of the company ended up getting on the phone with her, called her a liar on the phone & telling her she was bypassing things on the water heater causing it to malfunction (which she never touched) Ray also told her she's trying to get a free water heater from their company and hung up on her since her cricket is now conveniently missing from the unit. My mother's 63 years old, she doesn't mess with appliances & has no idea how they work, obviously that's why she called a company she thought she could trust. In the end she ended up getting royally screwed! Something was taken from her, she was called a liar, hung up on, & ended up having to buy a new hot water heater since the sticker was taken off hers & not returned. HORRIBLE COMPANY, DONT WASTE YOU'RE TIME OR MONEY read more

We moved into a condo that had a HMS Home Warranty. Our toilet broke and I immediately called the warranty company who set up an appointment with Murray's Plumbing for the next day. I asked if there was any chance of them coming today but they were booked. Within 1 hour I received a phone call saying they could fit me in between 9 and 1. They called me and said they were on way, introduced themselves and were terrific. Hats off to Jeremy and Ray! They were prompt, efficient and so nice. I will definitely use this company again. Also, want to say the lady on the phone was also lovely!!! read more

I put down one star so could write a review: Used by HMS HOME WARRANTY NOT WORTH THE PAPER ITS WRITTEN ON, Murray's sent out the same guy twice for the same leak under the sink: 1 he just gave gave it a quick twist and walked away. 2 called back he took the cutoff valve off and put Teflon tape on it. Put back on. That did not fix it He just did not look at it he just did it to say he was there and get out! We still had that leak! IT WAS THE HOSE FROM THE VALVE TO THE SINK IT HAD A BROKEN WASHER. If had looked at it the first time it would be fixed! read more

I had no choice,this was a home warranty assigned company. The guy,Allan had no clue what he was even looking for.This was a issue with my tubs plumbing.I'm in a rancher with a finish basement with a drop ceiling.This guy kept talking about he couldn't see the plumbing,I explain that there's a plywood subfloor between the 2 level. He couldn't understand.Granted this not a simple job.I'm in the flooring business for 30 years,your reputation is how your business thrives. You never LIE on the customer if you can't handle the job.I was denied by the home warranty company,I called them the next day. I said Murray Plumbing are not very professional,some technician(old guy) doesn't know he trade very well.It sad,I couldn't have pick my own company.My choice would have been Len's Plumbing all day. read more

I am completely dissatisfied and frustrated with Murray's. They were the only plumber recommended by home warranty company that was sent to my home to look at my leaking water heater. I contacted them first thing Friday morning and was told no one could come out until Saturday morning. That was fine with me, I assumed it would get fixed over the weekend. My complaint is that MURRAY'S PLUMBING AND HEATING LLC was going to charge me an astronomical out-of-pocket expense, stating the hot water heater was not "up to code" and that they would need to do the work to bring it up to code. My expenses would have totaled $840! And, he said the hot water needed to be turned off and that they couldn't get it fixed until Tuesday. I have 18 month old twins, I have to have hot water. I just bought this house 4 months ago and had a fantastic home inspection and the hot water heater was/is indeed code compliant. I did not feel comfortable hiring MURRAY'S at this point, so I found another local plumbing company who came highly recommended and spoke with someone on the phone who got me set up for a Monday morning appointment. His assessment was that the tank had not ruptured and thus a weekend crew would not need to come out and that saved me from additional costs. I appreciated his honesty. The Monday morning inspection of the tank was completely different than that of MURRY'S. He said there were no code violations AND he brought a tank with him! Imagine that! He came prepared. It was replaced in under 2 hours with my out of pocket labor expenses being $354. I am appalled with both MURRAY'S and now, Long And Foster Home Warranty for recommending what I feel is a dishonest company and for not providing more reputable options to the customer. I requested my $100 back from the warranty company and waiting to hear. I'm not sure why they even wasted my time, to come to my home and not be able to do anything until Tuesday. But now I see why. I feel very taken advantage of and lucky that I had a feeling something wasn't quite right with their estimate. I can't imagine how many other people have been up-sold, or falsely charged bogus out-of-pocket expenses. I would recommend that you take a look at MURRAY'S PLUMBING AND HEATING,LLC reviews and consider other companies. read more

I had a wonderful experience with Murray's. They got here quickly, they were professional, and polite. My water heater and plumbing flooded my basement friday morning. As soon as i reached out they were here within the hour. I am a licensed daycare provider and explained to them the importance of getting issues resolved as soon as possible in order for me to be able continue servcing my customers. They were very understanding of my needs and fixed all of my problems first thing Monday morning. They answered all of my questions. They were very knowledgeable about my county's new regulations and requirements. Their pricing was average. I would definitely recommend them to any customer who has plumbing issues and water heater problems. read more

Hate the way the should up and take the mask off when the already inside my house also sit at my dinner room and sneezing on my table ...also they don't fix anything because I have waranty .very unsatisfied. read more

Horrible service. Once I submitted my claim with my home warranty company, they came out quickly but needed to order the part and would call me when it came in. 2 days later, I received an email that claim was resolved and I was billed the deductible. I provided a 1 star feedback to my warranty company using their survey. I called the warranty company and they told me to call Murrays, so I did. They claim that they never closed the claim and we scheduled the follow up appt for the following Thursday. The Tuesday before, I received a disgruntled call from Murray's asking why I gave them a 1 star rating. I couldn't even explain before he hung up on me. Come to find out that my appt for Thursday was cancelled and I sat around the house for nothing. Murrays blamed the warranty company for cancelling the appt. NEVER AGAIN!! read more

I woke up to find water on my bathroom floor and it was coming from under my sink. I contacted my home warranty and they connected me to Murray's Plumbing. I had not had any experience with this company but I knew I needed someone as soon as possible. I turned off my water valve to the bathroom and I was told the plumber would be out to me between 10am-2pm. I was prepared to go to work but I was willing to wait. The person from the company called me to confirm that the plumber would be in my area soon at 10:30am and the plumber arrived quickly and was kind when he arrived. He assessed the leak and gave me his plan of action to fix the leak. He informed me of the reason for the leak and that he had the replacement parts in his truck. The pipe had cracked, was rusted and was leaking water. His name was Al and he went outside to prevent tHe rust and gunk from getting all over my bathroom and he was able to pull the old piping out of the PVC pipe and replace all required parts. He cleaned up for the most part after himself and gave his advice on the water damaged areas. I was happy to see that the leak was no longer an issue. I am still monitoring the area to be sure that the leak will not come back. I was surprised by the bad reviews but I told Al that I'm not the kind of person to have good service and not speak up. I am a true yelper and customer service is big in my opinion. It's hard to get good help so I will update my review if the leak comes back but I hope I won't need to. read more