It is great being able to get information before arriving to the service specially when they do…read morewalk-ins too.

This place just opened and I'm so glad I stopped by! I loved how they called out everything they…read morewere doing to my car--it made me feel informed and confident. The manager was very knowledgeable about my car's needs and explained everything clearly. I was a little skeptical at first, but this team truly knows what they're doing and listens to their customers. Top-tier service all the way! I'll definitely be recommending them.

This was not my first Jiffy Lube visit, but I'm new to the area so this location was new to me. I…read morenote that this was my first visit and if I could give it ten stars, I would. The staff treated us like family, took us right away, and their waiting room is the opposite of my experience with these waiting rooms- gorgeous chairs designed for comfort vs. stackability (you all know the chairs I mean, the cost effective way to destroy someone's back in mere moments), and clean. Again, a very pleasant surprise! I had a synthetic oil change and tire rotation, and we were out in what seemed like moments- the car vacuumed, checkout was quick. I was dreading taking it in, but I will no doubt make this my go to location. Great job, guys!!! Thank you!

Came here with my bonus kid and they did an oil change and tire rotation. Apparently they don't…read moreknow how to put hubcaps back on because 2 of them fell off after we left! One of which got ran over as it happened when we were driving! Then we had to call twice to get the receipt via email, apparently they also don't know how to listen because they misspelled his very common and easy name twice for the email address. Do not waste your time here.

Everything about my oil change experience was seamless--and I love that it's local. As a mom to a…read morelittle one, I really appreciated being able to stay in my car while the service was completed. The team in the garage was incredibly friendly and even took the time to engage with my child during the visit. The pricing felt fair for the convenience of a quick, stay-in-your-car oil change. I'll be back due to the friendly staff and convenience.

I came here for an oil change. I believe Michael and Tyler took care of me. Both of them were very…read morecourteous, polite, and seemed to love their jobs. They made my experience smooth and efficient. I really appreciate it when employees respect your decisions to decline add ons to the job such as transmission fluids etc. It's very easy to come back to this location for oil changes. I will continue to give them my business! The value is fair. I called around other places and the prices are competitive.

Only place I go to get my oil changed. They are the nicest, most professional place. Also, there's…read morea 20 % off discount Yelp coupon towards your entire purchase !

I absolutely love this service! Skip the waiting room and…read morehead over to your local Valvoline Instant Oil Change Shop. You can wait in your car while your mechanic changes oil change! Plus you get air in your tires, air filter changed everything you need for a smooth summer with no surprises! Get 20% off your oil change with this coupon and have a worry free summer!

Called and explained everything that needed to be done a month ago, was told no problem but they…read morecouldn't take the vehicle until today. Called today and was told actually they can't work on it. Would have been nice to know I so that I could find somewhere else from the start.

Poor customer service. they charge you for service they never render. when you make a complain the…read moreowner called out all of his staff and states come and see this guy hesitate from paying you guys from the job you guys have rendered?

We have even coming to Melvin's for years. We are always very happy with their service…read more On two recent occasions, I had a tire blow out on a major highway. Both times, I was able to get towed to Melvin's and the tire was plugged for $30 or less. They are helpful, polite, and honest. Thanks!

I got my car inspected here when I moved to Baltimore from out of state. They are one of the few…read moreplaces open on the weekends that does state inspections. They had to do some work to my car, but they got it all done in a timely manner. They did good and thorough work and charged me a fair price for the work. I would definitely trust them with my car again.

0 Stars. I award you no points and may God have mercy on your souls. Stopped here today to get 2…read morenew front tires and the alignment fixed. Albert, who prides himself in customer service, was great when he was collecting money... not so much when the right thing to do was give it back. Something wasn't tightened enough, so some reading was off... yada yada. Just do your job and when you screw the pooch, own it. The car's alignment went in to get fixed and came out with scoliosis. Which left me in a position where I had to hold the wheel, turned 20 degrees down to the left, to make the car go straight. This was after almost crashing not 20 seconds after I left NTB because when Inout the wheel straight for a second the tires and car went hard right, almost causing a multi car accident. When I brought the car back, having to miss work the rest of the day... Albert reacted to me talking about his staff's mistake, which put my safety and others in jeopardy... by telling me that I'm not perfect either and I make mistakes. Defensive ego for dinner anyone? King of Customer Service until it hits the old ego. Albert firmly said I cannot give you any money back. Until within 15 minutes his corporate Customer Service manager told him to give me $50 back of the $119 that I paid for the alignment, to go with 2 new tires. Not to mention the $180 I lost for work which was supposed to be from 5-7pm... due to user error in the service department. Now I sit here at 5:56pm, still waiting for the same way of thinking that got me into this problem... to try and fix the problem they made. Plenty of fish in the sea and tire shops in the Baltimore area. Avoid this one like the plague... Wheel still has to turn to the left to make the car go straight, after they spent more time "fixing it". I asked the attendant when he gave me the car keys if it was working now. His answer... better than before. Life is all about things being in alignment. This NTB location and now my car, are not.

My family and I were on our way out of town and discovered a nail in the tire.. Uggghhhh!! Not…read moreknowing the AMAZING service we would receive from Big AL and Kevin from NTB (Belair Road), we stopped in and not only were they honest, the customer service was impeccable!! You can't go wrong doing business with them!!! Thank you NTB!!

Made a reservation online after they closed, got in at 9:30 the next morning to look at a leaking…read moretire. I was in and out in ten minutes and even though I had signed and agreed to the $30 tire repair fee (which IMO is perfectly reasonable), he didn't charge me! Nice guy, great service. Definitely would recommend.

Steve was amazing. I walked in to have them look at my muffler, they were friendly , professional…read moreand quick. Steve listen to my issue, and explained all the variables . I will definitely return to this location for future work.

Saturday morning, 8 degree F outside. Went for on oil change, opted to do a tire rotation. They…read morecouldnt get 3 tires off, donkey kicking my car and taking a sledge hammer to it for over 10 minutes. They damaged the tie rod and track bar doing so. Refusing to take responsibility. Because i dont have them on camera doing this they believe they wont be held accountable. DO NOT TRUST THEM WITH YOUR VEHICLE. It will cost you more than the service youre paying for.

Aye! This team is highly professional and efficient! The…read morestaff working at 2:30p today were kind, professional, gave clear instructions and straightforward on the invoice. The setup is new to me. We stay in our vehicle while they service it instead of sitting in a lobby. The environment is clean and tidy. It's pleasant to observe how the staff respectfully communicate and work with one another. I checked-in on yelp and was offered an additional 15% off code. Their system didn't recognize the code, but the associate honored and applied it to the tire rotation. Very good job, Valvoline! Although it's more expensive, I'm now a loyal customer.