I went in to get my iPhone front screen fixed close to their closing time, and they were super…read morequick, helpful, and personable. I've been there before, and will continue to go back!

This place is fast professional and the best price in town the customer service is the reason I…read morecome back!!! I keep coming back all thanks to Denise!!! Thank you!!!

My first time visiting this location, and I stopped by to upgrade my phone. I was immediately…read morehelped by a very nice gentleman who made the entire process easy and stress-free. He was knowledgeable, patient, and explained everything clearly. I upgraded my iPhone and got a package deal that included a case and screen protector. He did a great job installing the screen protector and helped me transfer all my data from my old phone to the new one. Overall, a great experience with excellent customer service.

Dear Verizon Customer Service,…read more I am writing to share my disappointment with a recent experience. Verizon used to provide what I considered some of the best customer service--representatives were friendly, knowledgeable, efficient, and focused on resolving the issue. Unfortunately, my recent experience was very different. In my opinion, the level of service has gone from 100% to 3%. I recently needed a replacement phone. The first representative I spoke with was kind, although she spoke incessantly and repeatedly tried to discuss upgrades. I explained at least four times that I am not the person who makes decisions regarding upgrades or changes to our account. I also told her several times that I needed to get off the phone because my phone was overheating and the battery was dying--which was the reason I needed a replacement in the first place. She told me that, because I had been so nice, she would waive both the $49 replacement fee and the $14 delivery fee. She also told me the replacement phone would arrive on Monday. Later, I realized I had forgotten to ask about the size of the replacement phone, so I called back. Unfortunately, my experience with the second representative was even more frustrating. He was very intense and would not allow me to end the call, despite my repeatedly explaining that I do not make decisions regarding our account. I eventually told him I had to go and hung up. He then called me several times and left multiple messages, including one that simply said, "Wow." I found this behavior inappropriate and uncomfortable. The delivery experience was also frustrating. I had arranged for my daughter to be at my home to sign for the phone based on the delivery date I was originally given. Verizon then changed the delivery date, so I sent her home. The date was changed again, and FedEx attempted delivery in the meantime. This created unnecessary confusion and inconvenience. To add to my frustration, I am now being charged the $49 replacement fee, despite being specifically told by the first representative that it would be waived. We have been Verizon customers for approximately 15 years, and it is disappointing to feel that customer service has become so focused on sales and upgrades rather than listening to and helping the customer. Pushy sales tactics are irritating, especially when a customer has clearly stated multiple times that they are not authorized to make those decisions. Verizon can do better. We have remained loyal customers for many years, but experiences like this have caused us to seriously consider whether it is time to take our business to another company. I would appreciate someone reviewing this situation, including the promised waiver of the replacement and delivery fees, as well as the repeated and unwanted calls from the second representative. Sincerely, Valerie Wood

I'm saddened to give a bad review because I really liked the guy, but I will tell you what happened…read moreand you can judge for yourself. My iPhone 5 had a cracked screen. I called on Aug 22 and for $150 he said he would do my screen. He came over late that night and it took him about an hour and 45 minutes and walla!!! New screen. I was so happy. He was a really nice guy. Less than 70 hours later, on Aug 25, I'm sitting on my nice fluffy couch, scrolling on my phone. I don't have long nails or anything- just scrolling. (The prior 3 days the iPhone was very protected). All of the sudden I hear a *pop* and a hairline crack spreads down my screen. The two people on the couch both heard the pop and I told them my screen just cracked. We were all in shock. After all, after 4 android phones and 6 iPhones I've only had my phone crack once before (the one he fixed) and to just be sitting on the couch and have it crack 70 hours after repair is more than coincidence. I notified iRescue. He said he would get back to me. Then he sent me a text that started with (copied and pasted) "What do you think if I tell the customer the following? Does it sound OK?" (As if he copied and pasted to me a text he sent earlier to his wife trying to figure out a response to me) And then a long text message came after basically saying his warranty that he raved about before didn't cover the screen cracking. Well then what does it cover?! You fixed my screen which magically broke while on my couch less than 3 days later? I could tell he wasn't going to change his mind. The next day I found out we had to move at a moments notice the following weekend because the place I was renting sold, so I couldn't waste time going back and forth with him when it was obvious he was not going to attempt to rectify the situation at all. In this message he also stated that he's never seen anything like it, and neither have any of the repair guys he knows. Well uh, that has nothing to do with the fact that it happened. Period. That's what warranties do- they are there to protect the odd situation. If they were there to protect the common situation companies would lose money. So here I sit 2 weeks later with a hairline crack that is starting to spread.... Because I am trying to postpone spending another $150. Next time I will just drive up to Irvine and go to broken iPhones who really warranties their work because they have the volume and experience to do so. I don't know, perhaps he didn't believe me, or maybe he did, either way he made zero effort to rectify the situation. I should add that he told me he was on yelp on August 22nd when he fixed my phone. Come to find out today the reviews on here were added AFTER he fixed my phone and they are both new yelp accounts.... So maybe he hasn't been replacing screens for as long as he says. Do yourself a favor- use your insurance or go to a reputable place. Update: finally went to another place to fix my phone. The repair man said it is highly likely that there was a microchip in the glass that most likely occurred during replacement, based off if happening out of nowhere, how the crack started and how the crack looks.

Repair of my daughter's phone in 10 minutes 100.00. Even with insurance the deductible is 99.00 and…read moreyou.have to send out the phone. This service was so.convenient and they guarantee their work. Highly recommend

I have used their services a couple of times at the MCX. Once for my iPad screen repair and once…read morefor my Mac computer repair. Fair prices.

I got my phone fixed pretty easy, they did a good job, screen quality was pretty good. I heard that…read morethey didn't do a good job via other reviews, I was pleasantly surprised!

Needed a cpu cooler swap, went from AIO water cooler to an air cooler. Declan was super nice and…read moreorganized my messy wires as well. Solid repair center :)

Would 100% recommend these guys for their 10 out of 10 help. I asked about specific computer…read moreinformation on how to boot a Drive for my windows reinstallation they helped me out over the phone, knowing that they wouldn't paid. And they are super nice.

This computer repair place is on base. But it has taken a simple fix which I actually could have…read moresent to the manufacturer if I would have known this long but has taken almost a month to repair a small power cord issue.

Great to have a place to fix my phone right on base! Gerry had my iPhone fixed while I got lunch…read more Great quality and awesome customer service! I will be bringing my MacBook to get fixed as well.

Had a wonderful experience the other day here. The phone I was originally given broke and the young…read moreman found a way to get my new/old android to replace it. Thanks for him taking the time to do that, as well as talk me through how I am able to use the phone I prefer. This establishment makes getting the government funded phones, for those of us in temporary need of help, easy and quick. You're treated in a respectful manner, and given a phone and plan.

I had a great experience! Everyone was professional and took care of me and my friend. I would…read morerecommend to anyone needing phone service!

Tony was extremely professional and repaired my phone quickly and efficiently. My screen was so…read morebadly cracked that I couldn't see anything, and I was leaving town the next morning. I called Tony, and even with his busy schedule, he told me to drop it off and come back in an hour, it was ready exactly when he said it would be. He provides affordable, dependable, and high-quality service. I truly appreciate his willingness to fit me in on short notice, and I'll definitely continue recommending him to my friends and family.

My friend dropped her iPhone 17 PRO last night, & today I brought her to Tony, & he was able to fix…read moreher screen & she is 100% satisfied! He was done in 15 minutes. Great service once again!!!