Update on shower valve repair: a week later and I discovered the plate they put on in front of the shower valve was leaking inside my walls. What a disaster. Quality of work is very questionable. Really depends on which plumber you get. Had a couple of good experiences with them but then I guess they were trying to recoup money they could've got from me on earlier jobs. Unfortunately, will be looking elsewhere in the future. Very disappointed. read more

I ask numerous times for an invoice, but never received it. They installed 2 toilets. I can't comment on the breakdown of charges as I never received an invoice or paperwork. Their work was good, but way over priced. Will not use them again read more

Jarrod came quickly and cleared my clogged drain. He communicated the process well and worked efficiently to resolve the clog. read more

My Local Plumber - Jarrod came quickly and cleared my clogged drain. - Plumbing Near Me - Farmers Branch, Texas

This is the third or fourth time I have had My Local Plumber out for work. Zac and Isaac arrived at the time I was told they would be there. The assessed the issue, and were able to get a location of the leak to minimize damage to our yard. The leak was found and repaired, and the yard put back as well as can be expected. They both were courteous, polite and professional in my dealing with them. Seeing some negative comments on here, but I have never had an issue with their employees or the work that they do! Will definitely call again if more plumbing work is needed! read more

I was charged $273 by this company to clear calcium buildup from the jet hole in my toilet, a basic, under-10-minute job that required no parts and minimal tools. The plumber was courteous and professional, but the price (which he doesn't set) felt completely disconnected from the simplicity of the work. The original quote was $323 and was lowered by $50 after I agreed to leave a review. This company uses a flat-rate pricing model, meaning even very simple jobs are billed at high "service tier" rates. That might make sense for complex repairs, but for something this minor, it felt excessive. After I called to express concern about the pricing, I received a follow-up call offering to reduce the bill by another $50 as a goodwill gesture. I declined, because I believe the price should have been fair from the start. After I left a factual review on another platform, the owner responded by implying I was just having a bad day. That's not the case. There's a clear difference between being upset about a personal issue and feeling taken advantage of as a customer. I questioned the fairness of the charge and I stand by that. Bottom line: They charge $69 just to show up, and you may not get a clear estimate in advance when you set up an appointment. They'll often say "every situation is unique." Understand that you're agreeing to a flat-rate pricing structure, and definitely shop around before agreeing to any work. I've advised my HOA to switch providers. read more

Once again, they provided exceptional service. Severi was friendly, knowledgeable and explained everything very well. Alma who scheduled the appointment was so friendly and efficient. It's one thing to get amazing service, but to have a pleasant experience with great people is such a treat. read more

Jared and Marco showed up early and provided thorough explanations regarding my sewer line. It was a great experience. Denise the owner runs a tight ship. read more

We had My Local Plumber, LLC come out to install a new toilet and they did an excellent job! We highly recommend the team, especially Felipe. We will definitely be booking with the for our future plumbing needs. read more

I used this company a few years ago for the same repair and part, but this time, their quote was 400% higher. On top of that, they charged a $69 trip fee, while other companies offer much more competitive pricing without a trip charge. I won't be calling My Local Plumber again. read more

Incredibly unprofessional, extremely high prices. They charged me $478 for an inspection on a leak and they claimed that there was no leak and I had to get another plumber to come out to finish the job and every single other plumber said that an inspection should never cost more than 150 bucks. Employee spent roughly 45 minutes to an hour and he claimed that he spent two hours which cost $478 just for an inspection. Also I never received my estimate to fix the issue and he claimed there's another issue to be fixed. I highly recommend staying away from this business. read more

My Local Plumber - Invoice for an inspection. - Plumbing Near Me - Farmers Branch, Texas

The hourly rate is $250 per hour, they will not inform you of the rate when you call. I had a disposal and dishwasher install that ended up costing $750. It was no issue to bill by the hourly rate after they were done. Prior to completion I was not informed of this expensive rate. I tried working with the office with no remedy. The tech were not master plumbers and at no time did they need nothing beyond a screwdriver to complete the installs. I would never use this company again. read more

Had them at my house to unclog a drain using a 75 ft snake. They did a great job and were very helpful explaining things! My 2nd time using this company and will use again. read more

Rude and unprofessional. They will upcharge once the job is done. Had to hire another plumber to come in and fix their mistake.

We have used this company for years with decent results. We asked for an estimate to fix a leak in a bathroom faucet and a bathtub. 800.00!!! Thievery!!! Stay away!! read more

Glad that I've been able to find My Local Plumber. They've been able to help me out in 2 different plumbing emergencies. Always available to come asap and provide helpful information. I would definitely recommend, helpful and trustworthy. read more

We were in a bind, our kitchen faucet snapped at the sprinted hose and was not fixable so we needed to install a brand new faucet. I went to Home Depot and found a replacement faucet for our kitchen and looked to schedule a plumber for the install. My initial plumber was not available due to travel and availability so I went I found Denise and some My Local Plumber reviews. I called to set an appointment for the next day and was told 13:00 would be the time. The next morning I receive a text from a dispatch rep and they indicated that my appointment was not listed and we would need to reschedule. Obviously I was upset as I arranged to work from home to accommodate the time and I thought everything was in order, but it wasn't. So Denise and the team booked me for a 10:30 AM start the following day and we were visited by two gentlemen, the lead plumber was Zak, who were outstanding. Denise also made to right as the confusion of not have another day without a kitchen sink was on her. She apologized and really made it right, beyond my expectations. Zac and the other plumber were wearing masks to protect myself and my wife and booties to protect our floors. We had a Grohe kitchen faucet that was about 10 years old, from previous owners, and getting it off the kitchen counter was way more complicated then it needed to be due to the way it had been installed and its age. They plumbers installed the new faucet in less then 20 minutes but it took 1.5 hours to get the old one out. The new faucet is working very well and we couldn't be happier. It was a rough beginning but the My Local Plumber team really made it right. We will absolutely look to them for future plumb work. read more

Had My Local Plumber out to install a tub/shower combo. On the first visit, they cut one of the shower walls incorrectly and had to order a new piece. They came back one week later only to realize they had ordered the wrong part. They returned again a week later with the correct part and finished the installation. Unfortunately for me, they installed the entire set off center, requiring me to call a drywall company. On top of all of the problems that they caused, they proceeded to send me a $300 bill for the costs associated with the extra trips. read more

Mike did an excellent job today! He assessed our problem, he resolved the problem in a timely manner! He was very nice and very professional! read more

Luckily found MLP after 2 other plumbers did not return the after-hour emergency message I left. Thank goodness! Had a major leak on the outside of the house, spewing water. Since it was so late, the owner came out just to stop the water and see what would be needed to fix the issue the next day. The issue was fixed the next day and very reasonably priced. We also called them again to help with a gas leak. The crew was amazing and found and repaired many more leaks than we thought we had. DO NOT hesitate to make MLP a permanent contact for all plumbing needs! read more

I give them two stars: one of them, out of pity for the office manager that has to argue (literally) with customers about being charged for their plumber's "driving time". Goodness, that poor, bitter lady! The other star is for the fact that the plumbers fixed a teeny little leak on a sink faucet...and I got a new customer discount of 10% off of labor! Rock on! But wait... The 3 non-existent stars? Unfortunately for them, it was a couple of things: a) the extra "drive time" charge of $80 and b) the fact that I could have gotten the cartridge that they replaced for $40, but they charged $124.40 and did not present a receipt for it. My total invoice for less than 2 hours of work was $482.15 to repair a teeny little leak on a faucet. That's what is costing them a 2-star overall review. Nevermind the fact that I could have purchased an ENTIRE new sink for that price. If you do business with My Local Plumber, on the day of the service, be sure to ask how far the plumbers are going to have to drive to get to your home (or business). You will be charged $159 per hour for ALL drive time, outside of the amount of time that it takes for them to repair your issue. How do I know this? Because not only was I charged for their drive time (which could have included sitting in their car eating Whataburger or talking on their phones for all I know), but I also received a message from the office manager herself, explaining that they do not have a service call fee, but they charge for drive time INSTEAD. If the plumbers are driving from downtown Dallas to McKinney to come service your repairs, you're paying $159 for their drive time. Basically, there's your "service call fee". I have a very low tolerance for companies that don't incentivize their workers to be as productive as possible and instead, make it their own customer's problem (I mean, why rush to the next job when they know they are getting paid no matter what?). My advice to you, go with Atlas Plumbing or one of the other 400 plumbers in the DFW area to keep your cortisol levels low and remove the stress. Y'all know that I LOVE giving positive reviews, but this is one company that just doesn't deserve it, nor do they deserve one more second of my time. Done. read more

Posting here too since they gave a ridiculous response to my Google review. Six minutes they were at our house - can verify this with video evidence - and they charged us $95. Sent their scam artist tile friends over to give us a quote for $4k to fix a shower floor. Just the floor. Would never call again or recommend. Read the other reviews. Buyer beware. read more

I will use My Local Plumber every time an issue arises. Their customer service and schedulers are very polite and professional. They understand your stress and show empathy for your situation. I was very stressed when I found a leak in my foundation and they assured me I was in good hands and they were right. My Local plumbers technicians were on time and very professional. They treated me with respect and answered all my questions, they kept me well informed through the entire process, were very friendly and cleaned up their mess as if they were never here. They are very fair on pricing. Best In Class! read more

The men's I final was running and I called for an appt and they came with a couple of days and fixed it on the spot! Thank you!!!

I had a plumbing emergency and found out my regular plumber does not do evenings or weekends. I called My Local Plumber and the person who answered asked a lot of questions and had me send pics. She shared the pics and details with a plumber and had someone there in 20 minutes after 5 pm on a Friday. The plumber took the time to show me the issue and explain what caused it. The cost was reasonable. Moving forward, I will use them as my plumber. read more

Omar and Preston were the plumbers who came to help us with replacing a water heater and also to run a new gas line. They did a quick, professional job- totally satisfied with their work. They were very knowledgeable, and not all plumbers do gas work. They quoted me a price before they came out and the final bill was actually less. read more

Zack arrived the day after Christmas, wearing a mask and shoe covers. He was friendly and not in a rush to leave even though it'sa holiday weekend. He explained our plumbing issue in detail but in plain words that we could explain. I feel very comfortable going forward with this company to do the repairs we need. read more

Called My Local Plumber to fix a laundry room clog. They came and snaked the line, said it was fixed. Three hours later I used the washer with the same stoppage problem. When I spoke to them they said they'd return and do a camera and high power rinse of the line for $800-$900. They would not address the fact that they didn't fix anything the day before, just wanted more money and price gouging. Definitely be careful with this company! read more

Hired them to replace a shower shower cartridge. Ever since they left, our shower starts to make loud noises, which was not a problem before their repair. We opened the faucet and found out that they DID NOT change the shower cartridge, despite charging us for it. Poor quality and very dishonest company. Plus their fee structure is very fishy as well. read more

Everyone here is so responsive and professional! I was extremely and pleasantly surprised. I'll use and recommend this business to everyone!

We had an issue with our master bath toilet. I called at 8:30am, sent a pic of the broken part and they were at my house by 1:45pm. The cost was at the low end of the quote I was given over the phone. The guys were professional as they always are. We would never use another plumber. read more

Okay. I am not making this up, or trying to over do it. These folks are the best. No question. I actually had a plumbing 'emergency', and big time repair. On a four year old house, of all things. The drain pipe to the outside backed up. Flooded the downstairs bath, since it was the closest to the outside pipe. This was at 6am, by the way. After getting that part under control, I called. Got an emergency scheduled visit, and Eddie and Andrew were out straight away. The pipe was cleared as best it could be, and checked with a camera. Tree roots, for goodness sake. Anyway, they scheduled for the next available day, but made sure we could last until then. Their quote was fair. On the scheduled day, the diggers showed up as scheduled, and got their job done with great efficiency. They were best. Took great care with our front yard, as little as it is. Looked out for our soaker hoses, shrubs, and the tree. Once the pipe was exposed, it appeared that the pipe was broken when the tree was planted. It just took a while for the roots to find it. Well, after the hole was complete, Eddie and Andrew came back. The pipe replace and secured. No worries. The quoted price was spot on, and what was paid. You can hardly even tell the was an issue there. Trust me when I tell you that this has cemented my trust, and they are my plumbing company, without question or doubt. Call Deinse or Veronica in the office. You won't be disappointed. read more

I highly recommend this company; they were able to accommodate my schedule and the crew that came out was professional, adhering to necessary safety precautions, including masks, shoe covering and maintaining appropriate distancing. They Demonstrated respect for our home and safetyGreat customer service from the first call through completion. Once again My Local Plumber assisted us in a pinch. We had an old pipe in our yard leaking into the ground for the past few weeks. The team came out , assessed the situation and within 15 the situation was resolved. I anticipated jack hammers and $$$, but instead had things resolved quickly and permanently. Needless to say I highly recommend this company . read more

They have always done a great job for us. I get prompt service, straight talk and very fair prices. I will continue to recommend them to my friends and neighbors. read more

Very satisfied with My Local Plumber. Zac was very helpful and friendly. Highly recommend!

They came out and replaced the seal at the bottom of the toilet and also a water valve. Both gentlemen were knowledgeable and did an excellent job. read more

Great Service and very informative. I wanted them to check my washing machine cold water line before I made a decision to purchase a new washing machine. I already new my washing machine was stuck and would not move. While the plumber was working on my sink drain and installing a garbage disposal his apprentice was very determine to figure out why my washing machine was not moving. So he was successful and had that area ready for the plumber to check my cold water line. They are very reasonable and I was very pleased with their workmanship. KUDOS to My Local Plumber read more

My drains in the back yard were backing up each time a heavy rain came. I had ran across this company on my Nextdoor app and they came recommended by 4 or so people. I called and Denise was so nice and offered an appt. She even got one sooner than originally scheduled. They showed up on time, told me what they would do and about how much. They found the exit drain in the alley and it had been covered over with dirt and grass. They dug it out, snaked it for debris, tested by adding water to the drains in the yard. Took only about an hour. So thankful for this company and they do other work as well like landscaping and AC work. Will definitely use again. read more

These guys are the best. They've been working on my house for years and always come through, doing a great job at a reasonable price. Just a couple of days ago, they cleared the antiquated pipes beneath my house and all is working well for the time being. When it's time to eventually replace those pipes, I know who we'll be using for that job. read more

From the beginning to end our plumbing issue was handled quickly and professionally. They finished two days early so we could get plumbing usage back in our house. They made us feel like we were their most important customer. Denise was great! Their crew was awesome! read more

Great service! They came out on the weekend and replaced my leaking water heater. I had to call their emergency number since it was a Saturday and the rep was really nice and helpful. She gave me the estimate and arranged for service right away. The tech got here fast, was super polite and professional and explained everything he did thoroughly. Price was fair. I'll definitely call them with any plumbing work I need in the future! read more