SR sold us a column freezer and refrigerator pair in 2021. We had to wait over four months for…read moredelivery, which was typical during the pandemic, and the refrigerator that we received had recently been manufactured and has functioned well. But we later learned that the "new" freezer we received had been manufactured three years earlier, and has been faulty since it was installed. The manufacturer has provided service under its warranty, so we are hoping that the current repair service will resolve the problems. In addition to selling us an old model freezer as new, SR ordered the wrong components to complete the installation of our units and delivered a broken component, all of which added months to the completion of our purchase experience. During that time, the company was unresponsive to our calls for help. SR has earned its poor reputation with customers, the Better Business Bureau, and even area appliance technicians. Today's technician guessed that SR was our supplier based on my brief description of our purchase experience. Avoid SR, and avoid unnecessary headaches.

I went into SR Appliance and admired all of the beautiful appliances displayed in their showroom…read morebefore I asked for help in locating some kind of conveyance to move my own refrigerator out from the wall. The two men who helped me couldn't have been more sincere in helping with my request, or more generous with their time in searching for a solution. Not only did they steer me in the right direction, they did so with great humor. I walked out of there with a good recommendation for where to find what I was looking for, and feeling lighter from the laughter of my encounter. I can only imagine how enjoyable purchasing an appliance from them would be. Maybe one day I'll find out!

We had a dishwasher that was leaking all over the floor. The technician came out when scheduled. He…read morewas very courteous and professional. It was an easy fix and it didn't take him long to get everything together. I would definitely use them again. BTW I found then on Yelp.

These guys are the best! They showed up early like days early, we're very efficient and most of all…read morevery honest. Honest. They could have soaked me for very expensive repairs and just told me it's better to buy a new refrigerator. I asked for their card and will always keep it. Hoping I don't need it but if I do I know where to go.

I needed my dryer fixed after an ill-fated attempt to dry my shoes. I spoke with Paul on Friday--he…read moregave me a clear quote and scheduled the service for Monday. Roy, the technician, arrived right on time and got straight to work. His positive attitude and attention to detail really stood out, and he even went the extra mile to make sure everything was done perfectly. Plus, he was great to chat with. The final charge matched the quote exactly, and the whole experience was smooth and professional. Highly recommend!

Paul from Help Appliance Repair did a fantastic job fixing the agitator issue on our Samsung…read morewasher. He diagnosed the problem quickly and completed the repair efficiently. Paul was honest, courteous, and very professional throughout the entire visit. We really appreciated his clear communication and fair approach. Highly recommend Paul and Help Appliance Repair for anyone needing reliable appliance service!

I purchased a dishwasher a couple of months ago. It's the BEST dishwasher I've ever had. John Payne…read moreshowed me the dishwashers available and explained the pros and cons of each. I had decided to go with a nice dishwasher after having so many issues with the last two I bought. John said he has the Bosch. I decided to go that route too. I have no complaints. That dishwasher cleaned a pit that had been used to cook oatmeal and sat for four days. Amazing. The service technician from Howard Payne who did the installation was very knowledgeable and has been with the company a long time. Great company!

Butch has been very helpful so far and the initial installation of the first appliance went very…read moresmoothly. Highly recommend!

So fast and I have to say, reasonable rates. Two visits is all it took to diagnose and then repair…read moremy oven issues within 28 hours from filling out the request online to having a fully functioning oven. Incredible. Clean, competent and knowledgeable. That's all I need. George was great!

Responsive, on time, knowledgeable. Been relying on them for years and have never gone wrong.read more

Product Knowledge and sales team were very helpful as first. Once I had paid for the products…read moreservice was nonexistent. Had to follow up several times to track a valve that was all of a sudden on back order even though all parts were checked for availability prior to completing order. I was forced to manage the tracking of the missing part as Ferguson showed no interest. During installation my contractor found the valve to be defective and again no follow up without either myself of my contractor reaching out to the Sales Rep. Even after explaining that this defective valve was keeping the shower from being completed no effort was made to expedite the part. As usual, promises were made to forward tracking information as soon as it was available but of course that didn't happen until prompted with an follow up email. I will not use them for my upcoming Kitchen Remodel.

Great products but know EXACTLY what you're getting. Install may not go as planned leaving you with…read moreappliances laying around because their installers cannot complete the job because certain things they cannot complete. You need to get a third party contractor. You're not told this up front. Beware--get EVERYTHING in writing of what they will do

We have used Castleberry's over the years, and it pains me to have to write this horrid, but true,…read morereview. I have overlooked their high prices in the past, telling myself 'but I'm supporting small business'. Not this small business. Not any longer. Today was the last straw. Our dishwasher had stopped washing dishes; it ran, but things were not coming out clean. The 'technician' who arrived was not courteous, polite or kind. I won't give his full name but it begins with an E. Still, I figured people have bad days, things happen in their life, OK. He wasn't Sonny Sunshine today, so what? After some time he said it was the motor that wasn't functioning well, so the water wasn't getting full force. "A new motor assembly is $170". As I tried to run through the numbers of whether it made sense to fix this one or buy new, he says "Oh NO, it's $350 FIXED, $170 is just for the part!". His tone was very rude, and I almost declined to have it fixed, but knew I'd pay a scathing service charge. So I decided to fix the dishwasher. He left. I should have heeded my gut warning to never have him or Castleberry's back in my home again. Ah, hindsight is 20/20... In fairness, I will say that the part did arrive quickly, and he returned in 2 days to install it. Which is where things went downhill... As he's getting things set up, he says he needs to turn off the breaker to the dishwasher to fix it. I inform him that the electrician who installed our new breaker panel hadn't labeled it yet. He *lost* it. "Are you kidding me?? Of course they didn't....now I have to go through them all and it will take longer.." He then LITERALLY fell back and laid down on the floor on his back with his arms at his side, complaining all the while. He then hauls himself up angrily and at this point I take a step back as I am physically afraid. My son stood nearby, watching, scared. I screamed at the kids to get out of the room - I almost sent them outside as I did become physically afraid for us. He was acting like a large, violent child. I offered to have him return another day after I could get the panel labeled. He did not hear, or understand, as he just yelled "If I pull this thing out and it's connected to power, I will get electrocuted, the power needs to be shut off!!" No sh#@, Sherlock, I am aware of that. And you clearly did not listen to me. Afraid though I was, he was escalating and I did not feel like being treated like this anymore. As he continued ranting, I informed him (in a loud voice) that I was sorry this situation was so upsetting to him, but it is not my problem, nor should he be yelling at me. I may have screamed back at him, as if he WAS a child, to do his job. (A wave of confidence and bravery had overtaken me and I was going with it). Something got through to him, because he got it together and calmed down after that. He was not nice, or courteous - he never was - but he was no longer yelling at me. The job was finished rather quickly, and we can only hope it works. And if it doesn't, honestly I wouldn't call these people back anyway. I want to call them or go into the store to report this travesty, but with the holiday weeks coming up that may prove difficult. If I get anymore response, I will update.

We requested service on our leaky fridge. Unfortunately, the repair guy from Castelberry's was…read moreunwilling to go into our crawl space, so I had to go under our house to try and locate the water shutoff valve for the fridge. It took me awhile to find it, as I am not the expert. Interesting fact #1: I called a repair guy so I would not have to do something like search around in my crawlspace. It took me awhile to find what I was looking for, but after becoming filthy, I finally found it. Interesting fact #2: I was charged for the time it took me to locate the shutoff valve. The guy replaced the part that needed fixing (that part was fine), but he broke the actual button you press to get water. He didn't have the replacement with him, so he had to come back later in the day. Interesting fact #3: I had to leave work two times. I just wasn't very impressed with the customer service (lack thereof). I'd definitely call a different repair guy in the future and would not consider purchasing an appliance here. Just my two thoughts.

Fast and friendly service. Good communication and fair prices. Does not up charge parts. Would…read morerecommend.

I had a fantastic experience with L&A Appliance Services for our washing machine maintenance. They…read morewere responsive, scheduled the job for the next day (and even found and picked up a part the day we contacted them), arrived on time, completed the maintenance and fixed our issue very quickly. They were also very transparent and fair with pricing and cost of items. Would highly recommend them for any sort of appliance maintenance!

I had the amazing opportunity to cook and demonstrate at a private event on the large demo cooktop…read morein this beautiful showroom. All I can say was I was very impressed by the quality of the all of appliances I worked with...I didn't want to leave! The products are rock-solid, well-designed, functional, and beautiful!! The Sub-Zero, Wolf, and Cove Showroom is gorgeous and fun for an event. Everything was stocked (with lots of fun goodies) and the staff was so friendly and accommodating. Wow!!! I will definitely consider Sub-Zero and Wolf products for a home renovation!! The location is a little hard to find...you enter on a drive between the Grand Hyatt on Peachtree Road and Terminus Place. The entrance to the showroom is behind the valet stand. The parking deck entrance is off of Terminus Place. www.subzero-wolf.com

From the owner: Walk in with let's see, walk out with let's get started. Our specialists will help you get hands-on…read morewith Sub-Zero and Wolf products as you move from one kitchen vignette to the next. Once you've been inspired by all that your new kitchen can be, they will refer you to a dealer, or connect you with reputable builders, designers, and architects.

Not only did he fix my dryer but he also explained why it wasn't working! JUST. A nice guy!…read more I always will call them for any issues!

First time using VK and will do so again if the occasion arises…read more Quick response to my inquiry, easy and quick scheduling, showed up on time, diagnosed the issue with our 3 year old dishwasher quickly, thoroughly explained course of action and costs, went right to work. 30 minutes later, issued fixed, mess cleaned up and appliance returned to use with no issue. "V" even showed me what he did and where to look if issues resurface. His "boss", aka son, was with him. They were pleasant and easy to deal with.