Highly recommended these guys were upfront about everything. The made sure I was crystal clear on all the reasons why the rat situation was happening. They made sure to confirm when to bring them on (now not the right time, they said good to wait until remodel is done, so trustworthy behavior vs just starting now when the problem could come back since remodel has garage door open all day still). These guys are good value and legit. I can see why they have so many good reviews. No bullshit. Good communication. Empathy. Professional. This is how to run a business. read more

Justin from My Rodent Guy did the investigation and quickly did what was needed to get the raccoon out of our attic. He then followed up to make sure that all open areas were sealed. He explained details clearly and took the time to answer questions. He showed a level of honesty and respect for senior citizens that is refreshing in this day and age. Additionally, he has a great sense of humor! read more

I appreciate that I called, a living live person answered and took the time to give me a referral for mole control that solved our problem!

Wow wow wow! These guys are amazing! I inherited this home and as an early childhood educator, it has been very difficult to maintain alone. When this rat situation came up, I freaked out and panicked. Money! My wiring! The house structure! All the worry came in my mind. They are honest (which was not my experience with the first company I used) they are completely thorough! They are knowledgeable! I have been dealing with rats for over a year and as soon as they came in, they fixed the breaches, they also gave all the recommended things to do in the home that is preventative to make sure we aren't giving those rats food of any sort. Justin is also strategic about problem solving with difficult breaches. This has given me so much peace of mind and the issue is resolving. I cannot recommend them more!!! Thank you guys so much! read more

After trying unsuccessfully with other companies, I tried My Rodent Guy and honestly, I wouldn't go anywhere else. Eric and Justin are a great team with a smooth process to rid your home of rodents for good. We are now going on year 2 of being rodent free, thanks to these guys. Justin troubleshot every potential entry point and sealed everything for good. No one else was as experienced and tenacious. Great service! You won't regret hiring My Rodent Guy! read more

RATS NO MORE! I spent months with rats and thousands of dollars with another company who couldn't find where the rats where entering. Eric and staff showed me pictures where they were coming in through the attic fan (not your typical point of entry). Once properly sealed the rats were gone. It's been a nightmare, but now I can sleep. Highly recommend read more

Long overdue review! I can't say enough about Eric & Justin! Very knowledgeable compared to other companies I've called. I manage several properties and have had rats / mice issues over the years. They know right where to find the spots where the rats / mice come in through and have sealed them up. We have pets on the properties and I needed a no poison option. They were the only company I found that offers that. Very pleased with their service. read more

I forgot to post this a couple months ago: Father and son duo, fast, efficient, wonderful service!!!

My Rodent Guy! Wow I can't say enough good things about you. I had a 2 raccoons stuck in my HVAC system and the pest control company that my leasing company used was absolutely horrible and made the situation worse. Got on the phone with Eric and he was the only pest control company that actually picked up the phone. He assured me it was an emergency and was out the very next morning. Justin came out and was absolutely fantastic. He was extremely flexible as we waited for approval from my leasing company. He knew exactly how to solve the problem. The job didn't end there, Eric continued to check in on me and my family making sure the Raccoons had escaped. Justin came back to reseal the area and made sure the raccoons could not get back in. Eric and Justin were amazing and really helped my family and I get out of a really bad situation. I recommend them for all pest control needs. Thank you Eric and Justin! read more

They were very timely and worth the $99 site visit for peace of mind. Easy to book via text and easy payment.

Very unprofessional. I would NOT recommend them at all. They would NOT return my calls or texts after an estimate. Hard pass !! Beware !! Update : that's not exactly how I recall it. A simple phone call could have resolved the issue. I gave you time (2 days) to respond but you blew me off. How is that professional? I'm done. Moving on. read more

They are fast at getting the problem taken care of i called they were able to get out to me same day. And get everything taken care of we have not had any more problems with rodents any more thank you Eric and your team for fixing my problem. I will definitely use you again. If I ever need it. read more

An amazing father son team. Very professional very reasonably priced straightforward. Good common sense very easy to deal with no high pressure sales. I'd recommend them highly to anybody that has a rodent problem. read more

If you're having an issue with rodent problems, look no further. This is the company you want to help you with your problem. Excellent communication, experts in their field and very fair and reasonable fees. For the first time in a long while I found a couple of dead rats in my furnace room, one in a trap, another probably succumbed to poison. This company answered my first call and maintained excellent communication with me. They came out to survey my problem in an expeditious timeframe and didn't leave until,miraculously, they found the exact spot of the intrusion point (Eric literally had to crawl on his stomach under decking to get to and fix what was most likely the access point). I just can't say enough about how pleased I am with my experience with My Rodent Guy. Special thanks to Eric who was graciously helping out his son. read more

Justin from My Rodent Guy solved a very tricky rodent problem at my house. Droppings, but where was the mouse? Justin went after this problem like a real detective. First he checked the whole house and outdoors for any little spaces into which a mouse could crawl. Then he sealed a couple of indoor spots. There was no way a mouse could have come in from outside cracks so he asked me if I ever left the front door open. Sure I did when I took the dog out for a quick late night peepee. He figured it must have just scooted in when my front door was open. He went about this with not only such intelligence but with a real knowledte of rodent behavior. He knew their habits. He could tell which droppings were old and which were new so he knew were to hunt. And then! He realized because of the newly sealed indoor spots under my sink that led to behind the dishwasher, that the mouse must have gotten trapped inside the wall and was forced to exit the house into the only path left and that was to the boiler room. And, there he found the mouse!! Problem solved. Add to this that Justin was always exactly on time or early. He is kind, sympathetic, helpful, and, as I pointred out, smart as can be. It is a family owned business so there is the advantage of real personal service from people who care about their customers. read more

I broke through a garage grate, and very soon after had a close encounter with a large rat. They came out and set traps and closed up the grate and 2 other access points. Rat is gone, garage is sealed and I'm happy camper. Eric and team were all great to work with, highly recommend. read more

We had rats in both cars and required service. Eric and his son came out and used non-lethal "birth control" which seems to help. They also tried the rat bonker which uses C02 to kill rates humanely. It's great that MRG strives to use humane approaches to rodent control. The rat bonker didn't work for us as even though I tried several different baits - our rats wouldn't take. Thing is, rodent problems take work by the occupants as well as the pest control company. At his advice I did massive cleanup of the fence (which had ivy) and a grapevine and found some rats nests. That week long projects seems to have pushed them back. I also experimented with a half different baits. I think these services are evolving and a lot of this is hit and miss. Using the old styled poisons in the Bay Area is illegal, ineffective and dangerous to wild life. Honest, excellent communication, shows up as promised. read more

My last place was next to a park/ trail. A mama mouse found a gap in my last place (old house) and made it her new home with her little baby mice. I found "my rodent guy" and they came in quickly for assessment, fixing the gaps and putting the traps. The mama mouse and her babies were gone. There were scheduled follow ups. I move into my new place last year and had them do a rodent proof to seal all potential gaps. Their price is fair and reasonable. I felt safe after (do not ever want to have eye contact with a mouse in my house ever again). I saw a shadow in my garage yesterday and called them up for a check-in. They came in during the time promised (with text message right before arrival), checked and cleared space (including my car), and put in some traps just in case. I would call them for anything rodent related.... The joy of living in California with old houses.... read more

My rodent guy - words cannot describe : On time ! Honest ! Smart ! This company is the best and more . Eric and Justin are fantastic and they get the work done. And they were great with my dogs!! read more

Out here in the Sunset District, we're no strangers to seeing or hearing critters of all sizes both in and around our homes. For a week or two, my wife, cat, and I would hear noise every so often in the upper part of the walls of our house. It sounded like they were dragging furniture in on moving day. It started to get more frequent, and we got tired of hearing it in our living room after dinner time. I put a help request out on Yelp and found My Rodent Guy! And I'm so glad I did! I sent a request out on Tuesday. Eric replied to me very soon, able to come in on Friday noon for a quick inspection. Eric and a friend of his son came by and used their really cool extendable ladder to access my roof from the backyard. From there, Eric was able to very quickly diagnose exactly what was happening. Turns out, it was raccoons crawling all over my roof as well as my neighbors'. Eric even saw little footprints on other people's roofs, and he deduced that the raccoons would climb a tree next to one of my neighbor's houses and then hop onto their roof and go crawling all over. Eric showed me pictures of the vents on my roof. I had no idea we even had those! He didn't notice any fur or anything inside, so he said that it's good that they weren't living in my attic. They were just doing that Bay Area thing where you go to an open house to check out the spread but then realize it's all too rich for your blood! Eric sent out a work proposal with prices better than other ones that I've seen, and he was able to come in the following Monday with his son and seal up the entry points. They used what looked like a metal net to seal things up on the roof vents. Total times: -request sent on Tuesday night -responded early Wednesday morning -inspection Friday afternoon (10 minutes) -work taken care of Monday noon (less than an hour!) Eric said to text him if we hear anything in the future and he'll make time for us and take care of whatever we needed. All payment was done digitally, invoice sent to my email and able to be paid right off of my phone with my credit card. Quick and easy. If you've got issues with critters at home and need someone that's experienced, professional, personable, and kind, then your search is over! Contact My Rodent Guy now! Thank you so much to you and your team, Eric! You guys are the best! read more

The best! Excellent service, they figured out my horrible rat problem right away and were relentless about fixing it. Five stars all the way and I'm a picky customer ha ha!! Very thorough and effective and also very patient with rat-phobic customers who are freaking out about rats in their houses! read more

Eric is a man of integrity, and I am very happy to recommend him. After three mouse sightings in my kitchen in recent weeks, I had to do something. I had two estimates before Eric, and both of them proposed major patching work to my basement and kitchen costing well over $1,000. This was disheartening, because I already had major work done about five years ago and thought all entry points were sealed. Eric inspected my kitchen and basement, and he said the mouse -- possibly just one that I saw three times -- was a fluke and that it possibly entered through the gap under my back door. He even complimented the work the previous exterminator did and said it is holding up. He fixed the problem with my back door on the spot by installing a threshold under the door to close the gap, costing a fraction of the other estimates. Time will tell whether the problem is fixed for good, but I am confident that this really was a fluke and I didn't need the major repairs. If I see any more mice or their calling cards after a few weeks, I will call Eric again and ask about a more aggressive solution. I trust him and appreciate his honesty. Highly recommended. read more

Horrible communication, talks in a patronizing tone, stuck to his own rule without customer consent

This review is long overdue. When I realized a rat had set up housekeeping in my home, my whole world felt like it was in crisis. Eric, the owner of this business, came highly recommended by other people in my community. I'm very glad I followed their recommendations, because, first of all, Eric's pricing was a fraction of what a national pest control chain like Orkin would have charged me. I literally saved thousands of dollars by calling Eric. Eric brought a lifetime of expertise to my situation, advising me on best practices for keeping rats away, and he "hardened" the perimeter of my home, sealing up every likely pathway a rodent could use for entering. Knowing what I now know, I think every home owner in my area would do well to have Eric do a walk-around and seal up those holes. Even if you don't have rats now, that doesn't mean you won't have them ever. Eric can turn your home into an anti-rat fortress. Highly recommended! read more

These guys really understand the habits and behavior of rats and mice and knew where to seal off entry points, which is the only way to really stop future infestation. They also set traps to take care of leftover "unpaying squatters." They don't use poison. They are friendly, knowledgeable, discreet and efficient, and their prices are reasonable for a job done right. read more

They came 2 years ago, kept returning many times in the first year because rodents kept coming back... didn't solve the problem and then wanted to charge to return once the first year was up. I'm hiring another company now to do it all over again. They missed some obvious points of entry. read more

Easy, quick, and professional. First instinct was to call Orkin and they made me think I had a massive problem. While they were good at planting the fear in me, I did not get tricked. Looked for more options on Yelp and found Eric. His expertise was evident. He reassured me it was likely a 1 and done situation. He came and did the work and came back the following week to check in. He knew where to seal off the one entry point and all should be good moving forward. Thank you! read more

When all others failed (and I mean all - 5 other companies and San Mateo County Vector failed), Eric was our guy and he succeeded! He came through with persistence and actual follow through when all others wouldn't return phone calls or told us it was our fault, incuding the SM County Vector Control Supervisor who threw up his hands and said "I don't know. I don't think you have rats." Two weeks after that comment, I installed cameras that showed rats coming into our crawl space between the siding and the foundation. We found and hired Eric, whose idea to use roof flashing to seal the perimeter worked like a charm. We are forever grateful and don't have to consider moving any longer. We still subscribe to birth control boxes and he comes by monthly to check on everything. You can trust Eric and count on him to be reliable. We are forever in his debt. read more

Eric came to my house when I thought I had a raccoon in the attic. He promptly responded and came by the next day to give me a quote. Upon inspection, he determined that my roof and access points were contained, so that it's not possible for a raccoon to enter. I appreciate his honesty and prompt response. While I hope I don't need rodent control in the future, if I did I would reach out to Eric again. read more

Got fair quote from Eric. Arrived on time 3x, kept me on the loop via text for each arrival. Finished job and final price was a bit less expensive than original quote when he advised a certain replacement part was not needed after all. Honest Guy...!!! Eric and Justin have my recommendation . Thanks so much for read more

We first had a rat problem, that turned into a raccoon problem and now we have NO problem thanks to Eric and his son! Eric was quick to respond, very personable and knowledgable and so easy to work with. I would highly recommend him if you have a rodent problem and would definitely use them again (fingers crossed that won't be necessary, but if it is, he is the guy I will call). Thanks to Eric our crawl space is rodent free! read more

If you are struggling with rats or mice Eric can help you to get them under control. He really knows what he is doing and I love that it's a family business.The cost is so much better than the large franchise businesses with a personal care you don't get from bigger companies. read more

When we realized we had rats in our HVAC we decided to get our roof sealed. But this trapped the rats and instead of staying in the vent or walls they started coming inside our home. We called another pest control company who sent someone who only inspected the outside. He placed a few traps on the roof and 2 indoors. He didn't do a thorough inspection of the inside of our home or identify any entry points. We contacted the company again and they told us to put more traps inside by ourselves and just wait 2 weeks for the rats to get caught. They said they could come earlier to check and helps us (for a fee) but there's no point because it will take 2 weeks to see results. There was no way we were going to live with these rats for another 2 weeks! So we called Eric and even though he was booked a week out he came and did an emergency inspection that afternoon. His emergency inspection cost double his normal rate but it was still cheaper than the other pest company we called. We told him we already had the roof inspected and sealed up but he wanted to do his own thorough inspection which we appreciate. He then did a complete inspection of our indoors and found some gaps under our kitchen cabinet that connected to our furnace closet. He suspected the rats were coming through there. He set a few traps for us and removed a dead rat that was caught in the trap set by the first guy. He also gave us a ton of tips and advice on dealing with the situation. We feel that Eric went above and beyond for us. Not only did he answer all our questions in person and through text, he gave us peace of mind. We plan to hire him to seal up those entry points and will absolutely hire him again for any rodent issues, but crossing our fingers we won't have to. P.S. to Eric - Haha! Yes, we covered up the entry points until you could seal them. The rat couldn't get out that way anymore and was trapped inside one of our closets overnight. The next day we opened the closet door and created a barrier out to the front door so the rat could leave, and it did! Thanks again! read more

Eric & Justin came out to rid our attic of an opossum & a couple babies too. The one way door worked & he sealed up the opening, but also completely checked the entire roof to be sure everything was closed up. He was always on time, and very responsive & courteous. I highly recommend them. Thank you Eric & Justin read more

Eric and his son arrived on the service call on time , with a courtesy text message 30 mins ahead. Friendly and no nonsense, got to work immediately and address the situation. Cost was $185 total for the initial service call and trap setting. Price as of fall 2023. read more

Eric replied to my yelp post right away. He was very friendly. I told about the problem, and we scheduled the inspection. Besides the areas were rats were spotted he also asked to check all the apartments. He said he likes to be thorough. I really like the thorough part and arranged will all the tenants to be able to enter their apartments. On the day of the inspection, a guy named Tony came. He repeated 28 times that he can do 6 jobs in one day. Since the laundry room needs the door, he said it would take him 2 days to install it, and Eric will not let him work on it. He also repeated another 48 times that he is being paid by the hour, and that is why he is honest. I asked him what if I have my handyman install the door, and he would just fix any holes in laundry room and boiler room. Tony did not seem to want to do anything though. He finally agreed to provide an estimate. To my question how about being thorough and checking the apartments, he said it was not needed. And then no estimate came. When I pinged Eric, he said that they will pass on the project. Not MY Rodent Guy I guess. read more

Eric while professional holds a high standard of client. My parents place he declined to even to do inspections because of communication due to elderly types. As professionals I think it's important to manage clients effectively not just to choose your type. Helping and serving others is an art and one that's found only in the best of breed. read more

Great service! They found all the places rodents could get in and sealed them up. Helped trap and safely get rid of critters. Highly recommend. read more

It's been five months since this company sent one of there rodent experts out to tackle the rat problem I have been dealing with for years. I can say that this is the longest period of 'rat-free' time that I have enjoyed in years. It has been such a relief to get relief from constantly baiting traps and disposing of rats! Without the success executed by Tony and this company, I certainly would have had a certain, predictable, rat count by now. Apparently even just one unnoticed breach in the perimeter of your home that can be the singular cause of a constant problem. I can't thank you guys enough! read more

They did a great job taking care of the rats in our crawl space. Very happy with the work and will gladly use them again if needed in the future. read more