I took my two year old daughter in this morning and everyone was so kind, caring, and…read morecompassionate. The practitioner was so intentional and I didn't feel rushed. We will be going back, thank yall!!

I had a 2:15 appointment and 3pm came and went and I was not seen. Waiting almost an hour to be…read moreseen is horrible service for an urgent care. Letting a patient know that they are going to have to wait over an hour to be seen even with an appointment would have been nice. No one wants to spend this much time in the urgent care it takes away from the meaning of urgent care.

On Friday night, I visited the Schertz-Cibolo emergency clinic due to severe back pain. Upon…read morearrival we were greeted quickly and kindly. The entire staff was helpful, understanding, and patient as I was unable to move quickly. The wait time was minimal and my needs were met with compassion and understanding. I am so grateful for everyone at the clinic including the front staff, nurses, and doctor. If you are in need of any medical assistance, I highly recommend visiting the Schertz-Cibolo location.

The care is excellent and the doctors on staff are very helpful and informative, they also make…read moresure to check every possible reason for why you're there, the facility is clean, new, and has lots of equipment, the only issue is the person who does their IVs every time I go here and get an IV the guy butchers my veins and I'm always bruised afterwards, I know this isn't normal because I've had multiple blood draws all my life, just be cautious of getting an IV here.

(Disclaimer: this is actually a bad review but for reasons,I gave 3 stars) My husband was…read moresymptomatic and tested positive for covid on a Monday. I had very mild symptoms and also tested Monday via a 15 minute rapid and it came back negative. The next two days I continued to have more mild symptoms so I went back to get a pcr done on Wednesday. The PA, Robert Faulk enters the room and asks why I am getting tested again. I told him my husband recently tested positive and I had a cough, I had some phlegm, runny nose itchy throat and back aches. He then proceeded to dismiss all of my symptoms one by one and explain that it doesn't sound like covid and it's probably just allergies. I stopped explaining myself and how I felt, and was really tempted to tell him that I was an RN, that I know what I'm talking about and I'm not some paranoid patient that takes a covid test weekly like how he was making me feel. The conversation ended with me saying, "well, I guess we will see." And he responded back with the same and told me he would call with the results. He never assessed me. He didn't touch me. He didn't listen to my lungs or check my throat at all. I'm a patient that believes is covid positive with a cough and he doesn't even check me. My PCR did indeed come back positive. Mr. Foulk exhibited very poor care and concern at my visit. I understand that that he is seeing patient after patient but please, do not minimize a patients genuine concerns of having covid especially when someone close to them is positive. Please listen to every patient as if it's something new and you are really trying to help them. Assess the patients, LISTEN TO THEIR LUNGS! I hope that he reads this and its a learning opportunity. That he will then begin to listen and actually help the next patient and maybe save their life by doing so. All of the other staff that I encountered on both testing occasions were excellent, from the front desk to the first PA, Ashley Rodrigue that I saw the first day. For that reason I gave 3 stars. Ashley Rodrigue was attentive, kind, funny, explained things very well and listened to my concerns. Thank you for that.

The physician assistant was awesome. Kind and explained everything, but the medical assistant that…read moreprovided blood pressure etc... acted like she was in a hurry, mumbling her words, took my blood pressure with my jacket on instead of asked me to take it off, She also turned the monitor machine towards her, so I couldn't see the results. I have been to this place before, always friendly. But not this day. The medical assistant at the front desk was helpful no complaints about her. No I would recommend this place anymore.

I brought my husband twice this week since his pcp couldn't see him. He is really feeling bad…read more Everyone was so nice but my biggest issue they wouldn't see him because of a past "due" bill. He had to call and apparently they did a mistake. It was from 3 years ago but it was paid. Even if he had one I think it's negligence to still not see him. That's something that shouldn't be deny. Anyways they take forever to see you here, once the doctor did come in he was nice and was able to help and figure out what he had. Thankfully he's feeling better today but still not my favorite clinic.

This place is great! Unfortunately, I've had to visit twice in the past couple of weeks. I've been…read morevery sick without knowing what exactly I have. I went to my PCP and they said there was nothing they could do...go home. Well, 10 days later, I'm STILL sick, and they have no appointments in the next month. So, I made sure MedPost took my insurance and came here. I was in and out very quickly. Dr. Quenstedt was caring, knowledgeable, and thorough. She sent in a prescription, and I was on my way in no time. I ended up having to go back after a week because I felt better for a few days, then right back sick. I was lucky enough to see Dr. Quenstedt again, and this time, there was no snafu with the pharmacy, and I am feeling almost back to my usual self now! I definitely recommend MedPost for a speedy recovery when you're not feeling well or injured. Just a tip...be sure they have your correct info (DOB) if a prescription is called in. It caused me a lot of frustration to figure out the disconnect between MedPost and the pharmacy.

If I could give this zero stars, I would. My husband, my son and me have all been to this clinic at…read moreleast a few times each this year. This means that we have paid hundreds to this business. They had been so friendly and professional before that I reviewed on Facebook and encouraged others to visit. Today was a terrible experience - the worst from any clinic or any customer service - period. When we walked in this afternoon, there was just one other patient in the lobby. The receptionist was nowhere to be seen. After a few minutes the receptionist who said her name was Shalene but her name tag was backwards so I couldn't see her name, walked up. She acted like I was bothering her and it escalated quickly. Her tone was unprofessional and rude. Me: "Hi." Shalene: "What do you need?" Me: "My son needs to be seen. But I have a new insurance and want to know the price first, please." *Hand her the card. Her: Your ID and insurance card??? *I hand her the insurance and search my wallet for my ID. Her: I can tell you right now it is going to be the full price because of your deductible. You are not in the system so you need to fill out everything again. Have you even is s the iPad? Me: Your tone is really rude and I am not used to that here. People are usually really nice. Are you ok??? Her: you need to leave NOW. He cannot see the doctor. *Tosses cards over the computer. (Before we walked out to find another clinic she said she knew I was going to complain but she wanted to apologize but added that she was not rude and that I was the rude one. She mentioned she is employee of the month every month.) Wow.

We had been a few times with no issues. The front desk was great and saw an excellent provider. The…read morethird time we went we saw nurse partitioner who accidentally wrote the dosage wrong for my daughter. The pharmacist caught it and I thought no harm no foul. The 4th time we saw the same provider and she kept moving her neck roughly (she had a neck sprain) causing her to scream and almost cry all while not communicating to my daughter at all what she would do next. My daughter has the highest pain tolerance of anyone I know. I asked her to stop, she refused. She kept touching my daughter even as I began to yell at her. I seriously had to pick my 7 year old up and run from the exam room to get her to stop. The whole time she's using unprofessional language speaking in double negatives, using ain't etc.. I immediately took her to the Schertz ER and received excellent patient care without my daughter screaming in pain AT ALL even when X-rays were required. When I left the receptionist did not seem surprised I was having an issue with this particular provider. I called after the ER and asked that the clinic director contact me. Again, the receptionist did not seem surprised. I was contacted by the clinic director who told me the regional director would contact me. Regional director essentially accused me of being racist for complaining about her unprofessional speech and dismissed her speech as being a ELL (I had no idea she was an ELL as all of her pronunciation was PERFECT), also dismissed my suggestions that he should speak to her colleagues as they did not seem surprised that someone was complaining about her patient care. He said he would "look into it" but I highly doubt anything will be done. Will absolutely never visit this clinic again. Sad because it is the closest to my home and the patient wait times are so short!

Very in and out but very friendly. My nurse who checked me in and took blood pressure, heart rate…read moreetc was such a friendly and communicative guy! He made sure that I knew that he was taking in account everything and every concern I had responding with "Heard!" PA came in and supportively and enthusiastically shook my hand immediately. It's also positioned right next to an HEB, so I picked up my prescription within 5 minutes. I was a bit confused with the name change but I figured it out(:

Dec 22 I had an appointment at Next care in Cibolo.  My condition was green phlegm, heavy cough…read more After a quick exam was told it just had to follow it's course gave me a script for an antibiotic. Continued to get worse and the following Tuesday I was running a temp between 100 and 104.  Made another appt on that Friday and explained symptoms were getting worse another BRIEF exam I was told take OTC. No additional script. It would work it's self out.  Sunday symptoms were not improving so I called to and the PA for meds.   I was told she would call back.  I called a second time and was told she would call but probably not till tomorrow. Never received a call At 8:30 I went to another urgent care. They did a thorough exam inc X-rays and determined I had early Pneumonia.  Obviously I won't be back.  I was charged 2 deductible's.  Wouldn't be a big deal except I had no relief from their exams.

I went in thinking I had bad allergies I couldn't breathe, after all the test were done, I had…read moredoubled pneumonia. I was there a week. The staff and the service was awesome.

My Physician, Dr Alyson Kracke was so nice and caring. She listened to all of my worries while also…read morerespecting my boundaries and my fears. I was very anxious and nervous about this er visit, but the physician made it easy and calming.

Could definitely be more patient with sonograms. They rushed ours and we couldn't even see our…read morebaby. Very upsetting.

Great quality of care, pleasant experience, and the NP who helped me was very kind and helpfulread more

This Texas Med Clinic in Selma is exemplary. From the check in process, to the sign in , the…read moreassistants, to the doctors. I felt very welcomed and respected and listened too. They are the best and very professional and empathetic. I have going to them for 17 years. Thank you to everyone for all these years. I just decide to write. Since the past year I Jane had many times I been here. Thank you Happy patient

This is my second time at this place, and i can just say the customer service is terrible. The wait…read moretimes are even worse. They have people waiting an hour to 2 hours just to be seen. The staff is rude and it feels like they do not like their jobs at all. Which is really disappointing to feel and see. I don't know if you want to feel like you are cared for I would not. one here !

used the reserve your time function to be seen - made it online - no calling or guessing. Parked,…read morewalked in, filled out the online forms (do this before you go as I had to sit there in the lobby on my tiny phone to try it) - Appointment was on time, quick, triage by nurse, doctor in after reading up on why we were there (swimmers ear) - listened, checked, checked again - Rx meds to clear it - and out the door. My experience was good and with 3 little ones, sure I will have to return at some point, but this visit was stress free (minus the little one's ear of course)

My 4 year old grandson went in on a walk in basis and supposedly he was tested for flu, strep…read morethroat, and glucose levels. We were told that everything came back negative and it was a stomach virus. He was given something to control the vomiting. The vomiting stop but needless to say 2 days later the other symptoms were still presence. He wasn't getting any better so we took him to the children hospital. His test results revealed that he indeed had strep and his glucose was very low, he had to be hospitalized. I am very disappointed in the quality of service and care at this facility. I would not recommend anyone taking their child here.