I had an awesome experience with Dr. Torrey at The Bent Lens!…read more From the moment I walked in, I felt welcomed by the friendly staff and impressed by the clean, modern office located in a really cool building. Dr. Torrey took the time to thoroughly explain my eye health, discuss preventative care and maintenance, and walk me through my insurance options in a way that was easy to understand. I never felt rushed, and all of my questions were answered with patience and professionalism. It's clear that Dr. Torrey genuinely cares about his patients and takes pride in providing excellent care. I left feeling informed, confident, and well taken care of. I would highly recommend Dr. Torrey and The Bent Lens to anyone looking for a knowledgeable, friendly, and thorough eye doctor.

Unfortunately, I won't be returning. I did like this little shop, but they didn't ASK me what I…read morewanted and grossly overcharged me. In any type of retail, especially if medically related like your eyesight/vision, customers should be provided all options for any type of lenses and the beauty of being the one paying is that THEY get to decide what to buy and how much they want to spend. That ability was taken away from me here. My prescription is very very minimal. I've had corrective eye surgeries so I don't need much at all. I picked out a pair of frames that I liked and told the person to go ahead and place my order. I had to come back in to get measured and she said they'll call me when the glasses area ready. I didn't realize until pickup that somehow, for this very simple and very minimal prescription that the glasses were $300-$400!! Say, what??? I was like ok... I paid it and I said I'm going to be checking with my insurance because this isn't right. There's no way for what I was getting it should cost me that much. I also asked for a more detail receipt, not just an amount, but give details on what exactly I was charged. Well, what I found out in the emailed detailed documentation that the person who works there who took my order decided for herself that I was going to buy the MOST expensive lenses possible. I am very upset she did that and never ASKED me what I, the person paying, wanted to buy. She never gave me any options. She never explained anything. I mean, that's your job is to lay out and describe to me what my purchase options are. She just went ahead and ordered the most expensive thing on my behalf. I didn't think of it during the purchase process (why isn't she showing & explaining lens options...) because that part is their job #1 and #2, I haven't purchased glasses in a really really long time due to my corrective eye surgeries. I didn't even think of what she was *not* doing correctly. So, I called and has this discussion and I needed some of this money back. No way am I paying almost $400 for glasses that barely have any prescription to them, thus I will barely even need/use. I liked the frames so I wanted to keep them and she offered getting the lenses remade. And I'm feeling like, I don't know that I want to do business with them again. So that wasn't my preference given what just happened, how nothing was explained and I was just charged without my consent. Next I said what if I just return the lenses and she said she would refund me. So, that's what I ended up doing. To me it's really ridiculous that she couldn't refund me the difference for the less expensive lenses and allow me to keep the lenses already manufactured and in the frame. -- THAT would have been the ideal response. -- THAT would have saved losing me as a customer for life. So, now we are just going to fully waste the most expensive, perfectly good lenses, sized only for my frames, and with my own prescription for absolutely nothing? Great. How stupid. She is the one who grossly messed up and she should have allowed me to keep those lenses for her mistake instead of being so wasteful. I'm out.

They carry Andy Wolf but was looking for something a little chunky. Carried the wire frames which…read moreI don't see that often. Friendly staff.

My sunglasses lost the nose guards. They replaced them tightened the frames and cleaned them. Best…read morecustomer service ever.

I am a long-time patient of Urban Eyes. The clinical care is excellent (with great, understandable…read moreexplanations) and the eyeglass frame selection is the best! I always get positive comments on what I purchased here. The lenses that come with the frames are top notch.

My husband and I both had exams at Urban Eyes last week, him for contacts and me for glasses. They…read morewere able to get us scheduled for appointments pretty quickly and were professional both in person and on the phone. The store and exam areas were clean and well lit. They are located in a shopping center with a very busy parking lot and have 2 reserved parking spots in front of their office that they recommend parking in to avoid being towed. We both thought our visits were fine, and the eye doctor was professional and thorough. and the only thing we weren't crazy about were the fact that we felt like they tried to up-sell us on a few things. I totally get that everyone is trying to make a buck, but we just didn't love it from a medical provider.

This review is specifically referring to Dr. Jennifer Kiernan, the optometrist who practices at SEE…read moreEyewear in Denver. Dr. Kiernan is knowledgeable, through, friendly and patient. She provided information and insights into my vision status that clarified issues I had been experiencing. I can't offer ratings on the retail staff at SEE, but I highly recommend Dr. Kiernan.

The staff is friendly but not honest. They focus on upselling. I experienced this twice in three…read moremonths. After the second time, I unfortunately would purchase from See in Cherry Creek again.

In Denver on vacation. Lost a screw in my sunglasses. Walked in repair done immediately and no…read morecharge. What a great place and great customer service. Thank you!

Really good eye drs as well as super helpful staff. Explained everything in detail and really…read morehelped with my new lenses.

Need to have your eyes checked? Don't go to Optical…read moreMasters. Don't go to America's Best. Don't go to Replace A Lens or even UC Health. Go here. This is the Only optical shop that measured my PD (Pupil distance). Dr. Gilbert was the only one that thought it was important enough to create an accuate prescription. And it worked! Further, there are no attempts to coerce you to buy additional services, etc. They give you a quote and honor it. I appreciate that considering so many businesses try to upsell customers.

Amazing service! Simone went the extra mile to help me in an emergency. Highly recommend!read more

I have been a patient of this practice for years... In Jan when my insurance changed, I called…read morethem and CONFIRMED that they accept my new insurance. When they confirmed that they did, I booked an appointment for me and my wife. I waited six weeks for this appointment. On the day prior to the appointment I received a call informing me that they do not accept my insurance. To add insult to injury, they had the nerve to ask if I was willing to pay out of pocket for the exams. No thank you, that is why I have vision insurance. I will never return to this practice regardless of insurance based on this incompetence.

I love this place! We had to come for an immediate visit on Saturday for my daughter and they were…read moreso kind to seeing us asap before they closed. Kids are not the easiest when you need to poke around their eye pretty scary for them. She was kind patient and quick and found a way to appeal to my daughters interest. The dr snd front desk are amazing with kids of all ages. You should check them out for all your eye needs!!!

Great lenses just like from the optometrist. They gave me a refund when a lens option wasn't…read moreneeded. Fast return shipping. I will always use ReplaceALens when I need new glasses. Great family business!

I researched online lens replacements and it was down to this one and another company. The pricing…read morewas pretty similar but I chose them b/c they say they are a family business and they are closer to me so I figured shipping would be faster. I had them do 4 pairs of progressives, one of which was a a computer distance. They are all perfect! I guess I'll never know if I actually got the lenses and coatings I paid for, but they are exactly the the right prescription, with no weirdness, lightweight, and the transition is working, as expected. The turnaround was pretty quick, and they were nicely packed up when I opened them up. They had a question about my order and called to go over it with me. I am totally pleased with this experience and would do it again!

I've never reviewed a company in my life, but felt compelled to do so. All they care about is…read moremaking a profit off of you. I wanted to order contact lenses from a 3rd party instead of their overpriced contact lenses that dry my eyes out, but they blocked the order so I'd have to buy directly from them and charge me 50% more. They said it's because they weren't able to do an exam with me wearing those lenses, but I've been wearing them for 20 years and no other Dr. has had an issue with it. They might as well just come out and say, we want your money and don't care about you. Employees are nice, buy will never go to them again and I'd advise you don't go here either.

I love the practice. I have been a patient for over 5 years and my whole family goes there. Great…read morewith adults and kids!

I'm extremely disappointed with the unprofessional and rude behavior of the staff at this office…read more From the moment I walked in, I was met with attitude and a complete lack of courtesy. Basic customer service -- like greeting patients, answering questions respectfully, or simply being polite -- seems to be too much to expect here. I came in for an eye exam, not to be treated like an inconvenience. The front desk staff in particular were dismissive, a blond older gal showed short-tempered, and made me feel unwelcome. If this is how they treat paying patients, I won't be returning -- and I wouldn't recommend this office to anyone looking for respectful, professional care. There are plenty of optometrists who know how to treat people with decency. I suggest looking elsewhere.

I thought the doctor was wonderful however the customer service from the other employees has been…read moreabysmal. Since my exam I have reached out to this office three times to have my prescription sent over to me. I have still received nothing. When I spoke with someone the second time I reached out I told her it was relatively urgent and she reassured me I would have it the next day. And yet still nothing. I won't be returning which is unfortunate because as i mentioned I was very happy with the care from the doctor but the rest of the staff is completely unresponsive. Do your job.