I hear that this place has been open for 5 years and yet this place looks very New!…read more The only thing I didn't like, was that there was a dirty tissue nobody thought to dispose of on the machine into the office into which i was shown. And upon my leaving the room, i noticed that it was still not disposed of. Ugh~! The doctor seemed very thorough and very good at explaining things to me, I think I might switch from my normal optometrist to this one. So that should I have eye problems in the future, I won't have to end up looking for an Opthamalogist, but could just have a one stop shop! So for convenience sake, I am switching.

I would not use this place even if there were no others in town. I had an eye problem and the only…read moreway I could get an appointment was to schedule a virtual session with Dr. Paul. I did so in the early AM, and the appointment was set for 4:30PM. I was told the doctor would send an email with a link for the call beforehand. Nothing showed up and no call came; so at 5:15 I called the office and was told not to worry, he was running late; but would call. At 6:05PM, I called back again and was told he was still with a patient and would call. No link or call ever came. Completely unprofessional and inexcusable.

I was a patient of Dr. Way for quite a few years and was pleased. I arrived for my appointment at…read moreMy Eye Doctor this year and waited at the desk for over 5 minutes, had 2 employees pass by, and was not acknowledged. When I was seen for my appointment I sat in the waiting room for 20 minutes and upon inquiring, was told that the first patient was late and it would be another 10 minutes. As a result, I needed to end my business with this company. The staff was nice but their procedures need to be reviewed.

Dr. Way is a great doctor who explains everything. I've been going to him since we moved to CT 20…read moreyears ago. Unfortunately, the business was sold to My Eye Doctor and although Dr. Way is still there, the homey feel of the business is gone as are the great selection of frames they used to have. The last time I was there the frames were from a company owned business and they were horrible. I will still see Dr. Way, but get a prescription and go elsewhere for my eyeglasses, which is sad because they used to have a great selection before it was sold to My Eye Doctor.

Best eye doctors around! They are so accommodating and super friendly. The doctors are professional…read moreand will answer any questions you have with care. Their selection of glasses are good but not a big variety. Everyone is super helpful. Definitely recommend to anyone looking for an eye doctor!!

The doctors and staff at Brookfield Vision Care are friendly and extremely professional…read more My family has been going to them for years, whether it's an annual eye exam or a health issue. We have all always been given the best care.

My insurance suggested I check this place out. I used to go to Sears in Waterbury and it was always…read morea nightmare. But in stark contrast, the Vision Shoppe has been an absolute dream. I will go here for the rest of my life. Way better glasses selection--including fully covered eye exams and some cute glasses selection fully covered by Husky Insurance. I'd give this place 10 stars if I could!! Do go here if you're in the area. They make sure to check everything out and take care of you through the entire process. I felt right at home here. Thank you, Vision Shoppe! Absolutely amazing! I will go here again and again and again

I feel bad for small business owners. It's a really tough time to be surviving with a small…read morebusiness and for those businesses that have employees that don't care about customer service, they are likely the difference between life (open) and death (closed.) What is funny, is that bad employees see no connection between bad service and a future of no paycheck. You know why? They don't care. And they have never had to work to earn the money to PAY the ungrateful employee who is destroying their business. I went by Vision Shoppe today after seeing 4.5 on Yelp (my barometer 4.5stars 99% of the time means 'great experience ahead) because I hoped to find a local eyeglass place cause I bought a house in Newtown and am trying to shop small business locally. I wanted to order contacts, and replace two pairs of lenses (read: high margin item) with a new prescription. So, I arrived, and the front doors look like what you think an Ebola ward would look like. (I was tightly masked up) Signs plastered STOP!!! STAY IN YOUR CAR! in multiple places and a phone number. I had parked my car around the corner in the shade and was on foot. Of course, the door was locked, why wouldn't it be with so many dire warnings. So, through the store window, through the plexiglass shield at her desk, and from behind her mask (in the store ALONE as far as I could see) the receptionist could only bring herself to lift up the handset on the phone and point to it. New customer, probably $1500 to spend, I took my phone and then started to dial and though - she can't even get up and come say hello through the glass and have some sort of human interaction? Neither I nor my money is that transactional and if I wanted to have an experience through the glass, I would either get a friend who is in prison or try and see if Hannibal Lector is in an institution nearby. Until then, I will find a different eyeglass place where customers are human and not an infection waiting to happen.

No Stars both my $600.00 glasses I bought at the sane time the arms Both off with in 6 months they…read morewill not replace or fix them and don't offer an insurance plan because they know that the glasses are garbage cheap manufactured frame. Quite a scam they even have a draw in there little Lab full off broken frame parts from other duped customers. Don't buy glasses there under any circumstance. The Staff are very nice, but this outlet will be closing soon!

I went here for an eye exam back in March and things seemingly went well. Doctor and staff were…read morefriendly and helpful. They did not have samples of my current contacts, so they had me try a new brand. The person who assisted me advised we'd order both and then choose which ones to keep once they come in, charging me the cheaper of the options. After a month or so and no contacts I called in and was advised they had been waiting on my decision on the contacts. May have been a misunderstanding as I had thought I was going to choose once both pairs come in. After they clarified needing my response I confirmed the pair I wanted and they advised they'd be delivered to my house in 1-2 weeks. After another 4 weeks and no contacts I call back and ask for a status. They again state they were waiting on my decision and there must have been a misunderstanding when I called last, but that they were putting the order in and it would arrive in 1-2 weeks. Here's to hoping they actually make it here! Staff is nice, but seems to be a lot of miscommunications.

NMH doesn't have a care problem, but they have a service problem. Like Danbury, patients are only…read morecash cows and last in terms of communication. You're expected to jump and know how high. I had a CT tech practically begging to break HIPAA by having me confirm in front of non- authorized people by confirming I had been a patient. I had to say no several times to get her to drop it. I've been blind sided by new prescriptions and referrals without any communication, so no instruction. If a doctor reviewed their records, I think they would concur with treatments. If a customer service rep looked at their practices, they'd laugh.

I had broken ribs, AND INTERNAL BLEEDING a bruised kidney and a bruised lung. I was sent home…read morewith no scan. Returned in the most pain ive ever had , same dr told me "yeah buddy you broke some ribs " tuens to nurse says "ok scan him and then we'll send him home " in the most condescending manner ive ever recieved . To them he scanned and found i was possibly in need of emergency surgury for the internal bleeding . The NURSES WERE PHENOMENAL. I mean amazing. I was carted off to a trauma unit because my injuries were too much for them. . I grew up in New Milford and have trusted this place for decades. Have had numerous condescending er doctors , grouchy , angry they are working late. Like its a hassle you got hurt. Id go to Danbury if you are not in a life or limb scenario. I will NEVER return here for services. I cant believe I was mocked and basically told I was a fool meanwhile I was bleeding internally. ... horrendous.

I've been coming to Dr Filchack for my eye exams for over 10 years and I wouldn't go anywhere else!…read moreToday Nancy helped me get my contacts ordered and shipped to my house. She was SO helpful and friendly! Would def recommend!

I had an appointment with Dr. Todd for new contacts due to a problem with my current prescription…read morethrough my previous doctor, so I arrived at the appointment wearing glasses. Dr. Todd is the caricature of a doctor who will talk down to you and tell you what you have to have regardless of what you are telling her you want and need. I know better than she, that cataract surgery is in my near future, but she felt it was her duty to lecture me non-stop on how I need to stop driving and that I am a danger on the road, forgetting that she was testing my eyes without my glasses. Wearing contacts or glasses I see very well and have no problem driving. At one point Dr. Todd even said to me, "If you were my mother, I wouldn't let you drive". All i could think was, goodness help me if she were my daughter. It wasn't until the next day, when I went online to order my contacts that I found she actually wrote a prescription for glasses! Again, doing what she wants, not what I want. NEVER GOING BACK!