Beware of Double Charges and Poor Service at VisionWorks in Baytown, TX…read more About a month ago, I bought a pair of glasses and sunglasses from VisionWorks in Baytown. After checking my Flexible Spending MasterCard, I realized I had been charged twice for the same transaction, leaving me with a negative balance that I had to repay to my account. When I called VisionWorks, they claimed it didn't happen. Then, mysteriously, one of the transactions disappeared the next day. That issue was resolved, but then I ran into another problem. I received my glasses, which worked fine. However, I couldn't see properly through the sunglasses and needed a refund. All of a sudden, I wasn't able to get the full refund because of some "discount" transaction that no one could explain. Bottom line: Be very careful if you're shopping at this location. Check your receipts and account statements closely. Their customer service is awful, and I can't recommend doing business here after such a frustrating experience.

The employees are awesome & they actually care & go out of their way to help you. To give you the…read morebest deal & quality. I was very impressed & will come back!

They have an amazing team. From the receptionists , to the doctors and every other member of staff…read more. They are truly amazing . Very polite and welcoming . A lil expensive though but I guess the services are worth it .

Amazing office visit! The staff was spectacular, friendly & kind! The optometrist was phenomenal,…read morekind, caring & knowledgeable. The Versace frames are gorgeous! Hate I only need glasses for seeing things far away! I'd wear them all time!

I had the same experience as others with Lenscrafters here in Pearland. One of my glass lenses…read morepopped out, on a Sunday no less. Lenscrafters was open and fixed it in a couple minutes without charging me. Very grateful!!

I had a pair of glasses to be fixed and they did that in 5 minutes! Amazing customer service.read more

It was great and close to my home ./ Staff are nice and…read moreefficient. My kids have been coming here for a while. Will recommend this office.

Careful for hidden fees. I was charged for photography and severed informed of this service being…read moreperformed. I was told they not only save "eyes but also lives" that's why it was done.

So far not a good experience! Lenses took weeks too long to receive. Never called me, I had to call…read morethem and push them about it, then bingo the next day they call to say they're ready! Worse once I got them I told the "optician" I could not see out of the computer glass pair, and she kept insisting it was something I would have to get used to. I explained these are not progressive glasses that you have to get used to. They should work when I put them on. She insisted the Doctor requires a four week follow up. I said I can't wait four weeks!!! I have to work and read and write contracts for a living. I need to see now. She said it was afternoon and maybe my eyes were tired to try again in the morning. I did and had the same problem, I spent at least $1500 plus on two pairs of glasses! The next day after I take them home, I had to go to my regular eye doctor and have them take those lenses out and put my old ones back in one pair so I could see and work over the weekend! I then tried to wear the computer glasses a few more times but never worked. I then called multiple times no answer!!! So I sent a detailed email requesting a response or to speak with the doctor because I live an hour away. I also left a voicemail, and again a voicemail the next day. Now 48 hours still no reply!!! So I called again the third time and at 2:30 PM was told both doctors were out of the office. I asked why no one has called me or responded to my email and the receptionist said the 2 doctors/owners are both very busy with patients all day. I asked when can I expect to hear back from them tomorrow? She said she doesn't know because they're both very busy all day. I said tomorrow's Friday, so am I supposed to do wait through the whole weekend and just see what happens next week?! Pathetic customer service and no way to treat patients in need of glasses spending thousands! They say their Theralense company is Superior for those needing prisms. Apparently here's ZERO expected follow up with the doctor for one month after the optician gives you your glasses! Beware! There's apparently few BVD binocular vision disorder (or miss alignment problem in my case) specialty doctors, which is why I engaged here. But there was another I found in Tomball, may have to check out. They say zero refunds also!!! BEWARE!!! I'm now referring to these doctors as the Wizards of Oz because they're behind an iron curtain and impossible to engage with beyond your initial visit. At least my experience so far. Really pathetic when you spent so much time and money that the opticians and receptionist are super flipping and you can't get any answers or return calls or emails about your concerns, or next steps to take!!!

I have been with this provider for many years. I wanted to confirm my annual appointment for later…read morein the year. During that process I asked about the insurance, as I had heard from a friend that something may have changed. Sure enough they no longer take my insurance since January, but failed to let me know of these changes. When I queried this I was told they would have let me know a few days before my appointment. After being a customer for so many years I find this extremely unprofessional.

Ever since my go to eye doctor moved out of Pearland, I've been on a search for a new optometrist…read more My search has been going on for years. CustomEyes Pearland was highly rated so I decided to give them a try. Scheduling was pretty easy. I went online and requested an appointment and was called back in a fair amount of time to finish. Their office is located right off 288 and Broadway, easy to get to and has plenty of parking. I arrived early as requested and there was still a bit of a wait even after my appointment. We started off with all the usual tests prior to seeing the doctor. Times have changed when it comes to yearly exams. There is alot of new tests they recommend which also comes with more out of pocket expenses. I found the front desk and others to be straight business without the service with a smile. It's not a must, but it does make you feel a little more welcome. I saw Dr. May on my visit and she was a pleasure to see. Super friendly and very knowledgeable. She ordered a few trials for my contacts and sent my on my way. After that is where I felt service went downhill. I have high astigmatism and I knew there would be a wait, but it was almost 3 weeks without a call from the office. I called once and they said they would get back to me and they didn't. The next time I called about a week later, they said one of the two trials were there and waiting to be picked up. How was I supposed to know that without a call. The same thing happened with my second trial. I just found it odd that I had to reach out every time. Needless to say, though I liked the doctor I saw, the overall customer service left alot to be desired. I didn't even end up using my yearly benefits here. I'm glad many people have liked the service here, but I will keep searching.

Updating my experience. A few weeks ago, I had an appointment for an eye exam which went very well…read more The front staff took time to walk me through the entire process and helped me pick out my glasses. However, I went back a few days ago since my vision did not seem quite right with my new progressive glasses, my very first pair of glasses ever. After explaining several times that something wasn't right, I kept getting push back and was told that I simply need to get used to wearing my glasses. Finally, they told me I could take new measurements, after going back and forth. We took the new measurements and it turns out, adjustments to the measurements and the prescription needed to be made. I should not have had to press the staff like that to make sure my measurements and prescriptions were correct.

Love Pearle Vision. Both optometrists are awesome and I'm so glad I switched to this eye office 2…read moreyears ago. They are consistent, good customer service and welcome my children! I will continue my family's care here because we are always pleased. Literally my entire house wears glasses or contacts and I never feel that I am being taken advantage of here by prices or additional services. Love the young ladies at the front desk as well. Thanks Pearle Vision from your favorite customers.

If you or anyone you know is in need of optical services or products, come check out this…read moreplace...Pearle Vision - Pearland! I needed my eyes checked as I am getting younger (lol) and this place was near my friends house. From a very clean, organized office to a friendly staff and to top it off...really caring and knowledgeable doctor, I highly recommend them. Prices are really reasonable too. Enjoy everyone!

I literally was just hung up on by someone from the office when I've been waiting a month for my…read moredaughter's prescription of contacts. I paid the amount I was told to receive her contacts. Now I'm being told that I need to pay more to actually receive the contacts. It makes no sense that I was not told that before I left. And we are returning client for the past four years. A new person that answered the phone was very rude. I asked to speak to the person that actually helped me initially and she refused and hung up. I called Back and no answer. Ridiculous, I will be calling my insurance company to report fraud as well.

I had a great experience here. We had two back-to-back appointments, and even with having to update…read moremy insurance we were still out in under an hour. Right off the bat, the assistant(don't know her actual title, sorry) was very friendly as we walked in the door. She was patient with me as I made the necessary adjustments. It didn't take long at all for them to find the new provider and pull the information up. From there, we moved right into the pre-screen. They absolutely made my day when they whipped out a fancy new light gun which replaced the air puff machine. That shaved fifteen minutes from my visit easily! The actual exam went by quickly and I was happy to hear that my insane prescription didn't change at all . Have been going to this location for a few years and even though I've moved from the area, I still come back here.