Went this past Saturday and had one of the best glasses-shopping experience I've ever had. Used my Livingsocial coupon for $225 off of a new pair of plastic-rimmed glasses. Although the final price ended up being significantly more than I had expected to spend, Travis (one of the sales reps) was able to lower the cost for me. He gracefully attended to my good friend (Mikki) and I with helpful information and a smile. Will definitely be back to this location! read more

I just moved down to Reston for a job so all my insurance changed. I had been putting off getting new contacts because I hate going to any kind of appointments, or filling out paperwork, etc. And I was just plain nervous. So I made an appointment online which was easy and also filled out all the paperwork online as well. And as another review mentioned, I would highly recommend doing this. Saves a ton of time. Anyway, I went over yesterday and the receptionists were very friendly, unlike what I've dealt with before. The doctor was also great. I feel so bad for forgetting his name. But he was easy to talk to and answered all my questions and made me feel very comfortable. I also felt that he really cared about the health of my eyes. He then let me test out a different brand of contacts and they feel great. After the exam was over he took me out to the lobby and left me with Tina to finish up. She was fabulous. I love her. She didn't pressure me into buying anything I wasn't ready for and made the whole process so easy. She also explained the bill to me so I knew exactly what I was paying for. I was sooooo pleased with my experience there and wish I had a reason to go back. read more

I used to go to Hour Eyes thinking that it was the best local option. Then a fire erupted at the location nearest me and I had to find a new eye doctor. On a google search I found My Eye Dr, and I am so happy I did. I was able to get an appointment that was flexible with my busy schedule as a student and full time worker. When I arrived I was greeted by friendly staff in a clean modern looking office with a comfortable place to sit while I filled out my first time paperwork. The only complaint I have is the gap between after I filled out my paperwork and when my appointment started I made an appointment for 9am and wasn't seen until 9:15 but this may have been due to being a first time patient? I'm not sure because after I filled out my paperwork it felt like the staff had forgotten about me until they were ready to start the testing. Everything about the appointment was fine the doctor was reasonably friendly and after the exam made it implicitly clear that I was on a time crunch to his staff so that I could pay and get out the door quickly. Terrence who helped me select my glasses was very kind and patient with me. I explained I was on a budget and didn't want to go over a certain price point and then he worked with me to find glasses that I really liked asking questions and bringing out dozens of types. I've never experienced that kind of customized service at an eye doctors, maybe I'm easily impressed but I found it to be appealing. Once I selected my glasses I was told they could have them prepared the SAME DAY. I've never had that option before it had always been a mysterious week long process but my previous glasses had broken and I explained I really needed new glasses right away as I was wearing contacts that were pretty outdated in their prescription. As promised they had my glasses ready to go when I arrived later in the day after work. The glasses are beautiful and I received a complimentary cleaning kit that works great! I am defiantly going back. read more

Docters here are the best! Specially dr. Bertomeu is excelent. But their stuff are little rude and has attitute. Specially the blond girl who does the pre- exam she tells you " have a good day" but look at the celling and moves her mouth in the side while playing w her hair.... U must be thinking i am joking but trust me its unbeliveable. The best practice/ best docters, but need better people to work for them! read more

I went to this place today 5 people sitting around doing absolutely nothing. No one offer any help other customers came in and they where offered help immediately. Very rude un professional staff. I stayed couple of minutes and left. read more

This is definitely the best place in Reston yo buy glasses. The staff is super friendly and helpful. I received answers to all my questions and was provided information I did even ask for relevant to purchasing and properly wearing contacts!! Tina C. is the best!!! She is the reason I will return to My Eye Dr again! read more

My goto Eye doc & suppliers of glasses for the past 5 years. Always great service & selection of frames. Staff are always friendly, extremely knowledgeable, & quick to assist you. read more

I went into this establishment to find my first pair of prescription sunglasses. I had tried a couple of other stores but found they were either way too expensive or had a very limited selection. I was pleased with My Eye Dr.'s selection and felt that the designer shades I purchased were a great value. The staff was helpful and quickly researched my insurance benefits for me and let me know what my out of pocket expense would be. Very helpful! read more

Free pair of sunglasses deal with check-in on yelp app! Patient, caring staff catered to my needs, worked six ways from Sunday with discounts and insurance, and got me the best price on a beautiful pair of Chanel frames with the reflective coated lightweight lenses. I went to a friend's eye appointment with no real need of my own for the services of My Eye Dr. In fact, I had recently had an eye exam at another establishment and purchased some unremarkable, uncomfy glasses that fit perfectly in my drawer. I browsed the shelves while my friend saw the Dr and ended up finding the perfect pair of glasses--one I would actually wear for occasions other than driving on a rainy night. The sales staff worked diligently to get maximum discount-insurance price and solicited my recent prescription from quite possibly the most cumbersome competitor optical service ever so that I didn't have to get another exam. The fitting was conducted by a charming gentleman who showed me the best way to care for my lenses and gifted me a bottle of lens cleaner as well. I definitely recommend My Eye Dr for their selection, dedicated staff, and uncomplicated processes! read more

Good selection of eye wear. Friendly staff met time commitments. Took time to explain options and get insurance setup correctly.

Friendly and excellent customer service. Tina was awesome, attentive, patient and knowledgable. She helped me pick the right fit of glasses. read more

MyEyeDr - Front desk - Optometrists Near Me - Reston, Virginia

Great place, from booking the appointment on-line to walking out the door they take great care of their customers! I had a bad experience at another place in Reston and was relieved by the quality of care I received here. They had my insurance info loaded from what i had provided on line, got me in to see the dr for the exam and he was very patient in making the diagnosis and works with me to make sure we had the prescription just right. Tina took it from there and helped me find some nice frames... I've got a big noggin, so we had to look around. Found some nice ones and they had the glasses to me in a few days (prism takes a bit longer). They were a bit spendy but with service that good I don't mind payin more! read more

When we used them to supply several pairs of glasses their frames were cheap, but over priced. Service was poor. I would not recommend them to anybody. read more

Bit pricey. I would have expected enhancements such as edge polish to be included give the cost of the lens

I have been going here for a few years and have received excellent care from Dr. B and Sharmeen. I have had problems with my lenses not being cut at the correct focal height, my prescription not being 100% on, dry eyes, poor frames, etc. and they have made it right and were extremely helpful every time. They will price match contacts and Sharmeen is the BEST at finding frames that match your face! She's honest, helpful, and kind. I will wait until she is free so I can have her help me. In fact, I drove to this office instead of a closer one in order to work with Dr. B and Sharmeen. They have a great selection of frames ranging from Chanel and Prada to the everyday value brands so they have something for everyone. I do agree that the retinal photo is a scam though; if you aren't older or have an eye disease, it's not necessary every year. read more

Update... General Manager just called and said in the process of going from paper to paperless they have lost my file. Asked me to come in and get a free eye exam and contacts. I'll update to 2 stars and I'll update again after I go in. read more

The doctors deserve better than one star and they deserve much better than to be working there with such a horrible staff. Their staff is the reason for one star and if I could give less I would! I went to this place and you couldn't pay me to step foot in there again to deal with those pushy and downright rude staff members. They wouldn't even give me my contact prescription information when I asked for it so that I could place an order online. They denied me access to my records until I became so angry that I shouted at them and demanded to speak to the doctor. I have never not been handed my contact prescription before and just couldn't believe that they would actually deny me access to my records in an effort to force me to buy my contacts from them! Oh, and don't forget to always check your bill - I went in because of one of their ads, but they charged me twice the advertised price. read more

Run as fast as you can from all MyEyeDr. Locations. After the "Doctor" at the Loudoun One location wrote my prescription backwards last year and I had to have my new glasses remade, I decided to go to the Reston location. The doctor here agreed my prescription year before wasn't right, so I thought great. I take my new prescription this year to LensCrafters (I like their selection better) you can imagine my disdain when my new glasses were blurry again!!! LensCrafters for the second year, tells my my prescription looks weird. I go back to MyEyeDr, woman at front desk tells me the problem is that I didn't buy my glasses there!!! What kind of prescription only works if you buy glasses from their location?? She was super rude. Another guy took my glasses, looked at my records, said sorry our fault, we rote your prescription wrong!!! I should also say I do not have a complicated prescription! I use glasses to drive at night, it's not complicated. I wouldn't be writing this review if the woman at the front desk hadn't blamed me. Terrible customer service, I won't be back!! read more

Tina smith was an excellent "eyewear consultant". She was very helpful and informative. My girlfriend and her discussed how us guys dont brush ourteeth long enough. Seriously who brushes for 2 minutes straight? Um no one. She was awesome number one 1. read more

They gave me an eye infection! One day after visiting this office, I developed symptoms of eye infection (itching, watering and the feeling of something being in my eye). I am certain that one or more instruments used during my exam (e.g. hot air balloon machine, pressure tester, the PD measurement device, or the machines in the doctor's office) were contaminated and not being properly cleaned with alcoholic wipes in-between patients. This is unacceptable and a serious medical hazard at this office. Will update the review if or when someone reaches out to offer a solution to fix the problem. read more

My Eye Doctor doctors and Tina C continues to provide awesome service year after year. I highly recommend this location. See my previous review from 7 years ago. read more

I ended up not being very happy with this place at all. Everyone talks every quickly and is always glossing over the fact that there will be extra charges. I got charged 27 dollars for a retinal scan instead of a free dilation because the doctor requested it, not due to my own choice. The doctor was fine, as it was just a typical exam, although he did think that I was incorrect when stating the brand of contacts I normally wear. But he did say what I had originally was a new lens. I knew that my prescription had changed and asked to be at a lower price point on my daily contact lens and that I would be getting glasses. He gave me a new pair of contacts and sent me to the sales floor. Ah the sales floor. While the women I had was incredibly nice and patient while I picked out my lenses, I was extremely clear that I did not want bells and whistles on the lens, just standard single lenses. The contacts the doctor gave me where 25 dollars above the lens I had currently been wearing. After scouring the Internet on my phone, I found the same lens for 40 versus 61 and while they did match it, they were very reluctant. I asked for detailed receipts and they said they only give credit card receipts. I have comprehensive insurance yet somehow I was charged over 250 dollars for my visit thanks to 2 boxes of contacts, a retina scan I didn't ask for and glasses that I assumed were as I told her, a single lens. I was an out of town patient so they did ship to me for free. However, when I got my package, the glasses were set up with an anti reflective coating which ended up costing me 40 dollars and now I cannot return to have them refund me my money. There was no lens cloth or anything just a case with glasses in them turned the incorrect way. I felt lucky that I have been wearing glasses and contacts for 20 years because I talked them out of every upgrade- or so I thought - they cheated with the reflective coating and now I'm out of luck to get any of my money back. My advice? Ask for everything in writing and know your situation and what is best for you. If you dint stand up for yourself and say what you want rather than what they suggest, you will end up paying through the roof for items that are absolutely unnecessary and only cosmetic. I may go again just to the doctor but I would never purchase any glasses or contacts or retail items from here at all. read more

So fast and friendly! Tina was extremely helpful in helping us pick out frames. We had been here over 10 years ago for specific frames and she was able to find the same brands and styles for us. She also patiently described everything our insurance covered and what it didn't, what was optional, and didn't oversell anything. Thank you Tina! read more

I wish I'd gone here first. Helpful staff, well lit and clean showroom. The salesperson that helped me, Tina C. was fantastic and helped me pick out some frames that will make my general head area look better than it ever has. read more

I have been going to this office for a few years now. Everyone is very nice! Just the other day TJ helped me decide on my new glasses. He was great! read more

Friendly, welcoming staff. Very efficient and were super helpful explaining my benefits and insurance to me. Limited eye wear selection, but include brands like Vera Bradly, Lily Pulitzer, Nike, and Coach. read more

When I called to schedule my appointment, I confirmed the name of the Optometrist I would be seeing... Lisa Abraham. I only saw her at checkout! She signed my Rx but everything was handled by a technician. I was rushed through the process with little care (they don't even let you complete the paperwork first - yes I arrived early)... nor do they care as they don't even read it and i had to keep bringing up my medical history if I wanted certain things discussed. Just to get questions answered was a struggle. You had to keep at it to get an answer. I was also told that I would have to come back to get the included dilation services (free of charge of course) as they were unable to do it that day. Of course no walk-ins possible for that and I'd have to schedule another appointment. They immediately hand you off to a sales associate as fast as they can despite being told numerous times that you were just there to get a new Rx. I can only imagine how much worse the process must get. They give you a hand written signed Rx and a print-out Rx also signed. Guess what... they didn't match! So when I got the Rx filled (some place else!!!) They either called to verify the Rx and my order got changed to the error in their system OR the hand written one was actually wrong (doubt it as I needed a strengthening not weakening from my old Rx). Can't wait to get my shipping charges reimbursed for the Rx re-do from these hacks. I will keep searching for a new optometrist! read more

This place is OK. Stopped here during my lunch break to get an eye exam without an appointment and they were able to take me in no problem. Everything went pretty smooth. The only issue I had was when I called to see if my glasses has arrived yet and the person who answered told me that the system says it'll take another week. Right after I hung up, I got a text saying they have arrived? This actually happened twice since I have ordered in the past. Not sure if system needs to be updated or just not enough training on how to use it. read more

Today was my first visit. Overall, I was very impressed with the level of customer service from everyone I interacted with. The front desk was quick and efficient. I did fill out all my forms online in advance (highly recommended). Tina helped my narrow down my frame choices while I waited to see Dr. Vaziri. What impressed my the most was how each person was willing to listen to my concerns and helped figure out the best solution. I ended up getting both contact lenses and eyeglasses and Tina did a great job finding me ways to save money without compromising quality. Dr. Vaziri was great and my eye exam was thorough and easy to get through. After bouncing around several eye doctors over the last three years, I think I finally found a keeper. read more

I love that MyEyeDr has weekend hours and sends you text updates when your glasses are ready. The doctor was very good and the employees are friendly. It is an excellent choice for an eye-care provider in Reston/Herndon. read more

I would not go here again if you paid me. I originally got my eyeglass and contact lens exam here about a month ago. There was some trouble getting my prescription correct so I was in and out of there a lot changing things around. The doctors were very nice and worked with me to get the correct prescription. Thankfully I was never charged for the adjustments, since it was, after all, their fault. After my exam, I talked with a sales person who charges me over $700 for the exam, an annual supply of contacts, and replacement lenses for glasses I already had. She said that since I had insurance they didn't do price match. This seemed ridiculous and fishy to me. The contacts, which were originally costing around $400 ended up costing me around $100 (after checking online with 1800 contacts). I was also going to replace lenses on an old frame to save money. The cost for this? $158!!! I couldn't believe what I had paid for and am supposedly getting a refund mailed from corporate for over $400 (between the contacts and glasses) . I decided to cancel the order for my lenses. Thankfully, I had never left the frames there for them because the price just seemed off to me. I ended up looking online for glasses and found some I liked with prescription lenses online for only $95. When I asked them for a copy of my prescription so that I could get the glasses online, their response-"Oh we can do glasses for you for $99." At that point I was so done with the whole thing and just grateful to be able to leave. There is so much room for negotiation on price that it makes me sick how much they are swindling people. DO NOT GO HERE. You will waste your money as they try to squeeze every last penny out of you. It is a HUGE ripoff. read more

Solid experience. Staff was young and knew what they were talking about. I didn't feel disrespected or have to wait for service. I would have no problem returning. read more

Was told by the clerk on the weekend that she should be able to get my glasses in by Wednesday, since I didn't have a backup pair and needed them to drive. Wednesday comes and goes - no notice. I call them Wed., they say no, they will come in Friday before 6pm. Friday comes, and they say they're still not in. No problem, I can drive w/o glasses, though I prob. shouldn't. But getting no notice from them about when the glasses would ACTUALLY come in - priceless. Circuit City, then Borders, then.... My Eye Dr. And when that day comes, they'll still be wondering where they went wrong. read more

I have been going here off/on for the last 7 years. I had Lasik at Lasik Plus done in Tysons (DO NOT GO THERE-see my review) and suffer from dry eyes and worsening vision. The doctor I saw yesterday was the friendliest optometrist I have ever met! Does not rush and takes his time to listen and answer questions. The staff were all friendly. They were helpful and did not pressure me at all to buy glasses (because now I need them). But, I just can not make myself do it yet. They look up your insurance and tell you what it will cost prior to purchase. They even price matched for me in the past. I would recommend this place for others! However, 3 stars because I think the retinol photo is a scam as others mentioned. I do it every few years just because I think eyes are important. Insurance does not cover it and it costs almost $30. read more

Updating my review; Pierre contacted me about our experiences not as much to resolve what happened, that's sales, but he did try to help out where we had issues. He was polite, clear and logical. Back end customer service is immaculate. read more

I was basically robbed. I signed a waiver saying I didn't want a test performed on my eye. They did the test any way and charged me for it. When I caught that on the bill later they told me I would be reimbursed. I was not. Also they sold me the wrong prescription glasses. If I could give them zero stars I would. read more

Wow - been to two different My Eye Dr stores (Chevy Chase, MD) and this Reston store. Reston is wonderful. My wife has been using the Reston store for years and we both went in this month for eye check appointments and new glass prescriptions. We cannot say enough about how professional the staff is, especially the Optometrist. We had two great new glasses fitted with care and my wife even ordered a third sunglass prescription pair. The staff was very professional and we highly recommend My Eye Dr in Reston. read more

Had a great experience at this location. The staff is professional and courteous. Dr. Vaziri is very nice. She took time to explain the eye exam and answered any questions I had. Tina C is great. She is very knowledgeable and very helpful when I picked out my frames. She is super sweet. read more

I have VSP eye insurance and found this office by going through my insurance website to find a provider. They are nearby and were able to see me later that day. They had me fill out my medical history online before arriving, something I found to be a nice touch. However, once I arrived for my appointment, everything went drastically downhill. First, as soon as I signed in, they had me remove my contact lenses. Perfectly normal to remove them before the exam but at that point, they hadn't even looked up my insurance. I was told to look around while I waited for the doctor. I am not sure what I was supposed to look at as I was no longer wearing my contacts. I don't normally carry glasses with me and a reminder to bring mine to my appointment would have been helpful if they were going to have me blind right away. I have no idea what the doctor's name was, just that she was blond and blurry. For what it's worth, she seemed to be smiling a lot. However, in between the standard tests, she kept trying to sell me on a particular brand of lenses. I reassured her that I loved my current brand but she kept selling. She wouldn't let me get a contact lens prescription without a fitting ($115!), which is normal but she then insisted I be fit for her preferred brand of contacts, not mine. I was ready to pay and go home so I eventually accepted after getting her to agree that if I didn't like them, I could order my regular contacts without having to come back. I was then sent to see one of the "associates" who was supposed to check me out. He went through a long sales pitch for glasses (not today) and then started on contact lenses. I told him that I did not intend to order any contacts today as they had just fitted me for a new brand. In the event that I liked them, I would order them but if not, I wanted to order my old brand. He then told me I had to order contact lenses today or I would forfeit over half of my insurance benefits. Excuse me? He then told me that my insurance covered the eye exam with a $10 copay but the rest depended on whether I bought something from them today. I could buy contacts today and get to use my $130 benefit towards my contact lens fitting (discounted 15% with insurance) and my contacts, paying the difference myself. Or I could leave empty handed, pay the $10 copay, and instead of $130, I would get $60 to use towards the $115 fitting (no discount). If I did not buy from them before leaving, I would lose the remaining $70s of benefits I had paid for over the year. I asked to see his information and was provided a sheet. What I read was that if I was not buying contacts that day, I was limited to $60 towards the fitting, with 15% off that fitting, and a $10 copay. Nothing about forfeiting $70 more dollars. I told them I just wanted to pay for the exam and the fitting and I would take up the rest with VSP insurance later. After much sighing and conferring amongst themselves, they allowed me to do so. As soon as I left, I called VSP and explained my experience. They assured me that I still had the remaining $70 (they divide the benefits so you don't waste all your insurance on the fitting and have nothing for contacts or glasses). Furthermore, VSP told me that they had overcharged me for the fitting as I was supposed to get 15% off the fitting. The customer service representative said she would call My Eye Doctor and have them charge me correctly and call me back if there was an issue. There was no issue, my credit card was charged the correct amount with discount. A few days later, after hating the new lenses, I called My Eye Doctor to order my old lenses and use my $70 benefits towards it. They again assured me that by leaving without buying anything, I had forfeited the $70. I assured them that my money would then go to 1-800-Contacts. I called VSP again who again called My Eye Doctor to give them the correct information. This time I waited on hold while the customer service rep spoke to them. When she came back on the line, she told me that they have no idea what they are doing over there. I mentioned that I was going to just order lenses from 1-800-Contacts unless she thought it was worth calling My Eye Doctor back to order. She tried to find the right wording before directing me to order online from 1-800-Contacts even though they are out of network, rather than trying to deal with VSP. Bottom line (if you actually read to get all the way down here): My Eye Doctor was terrible. At best, overly pushy on sales and inept at reading insurance benefits. At worst, scamming me and every other VSP member. VSP? Best insurance experience I have had in a long time. read more

Time and time again, this location has the whole package- from excellent customer service to a great selection of eyeglasses and sunglasses to fit any budget. The opticians in the store let me browse among dozens and dozens of options, and once I had picked a handful, Tina C. helped me pick the frames that fit my face the best. No pressure sales and really friendly opticians made this experience a great one, I got a great pair of sunglasses for a wonderful deal. Since I came in without insurance, Tina suggested I use the groupon that was online to save some serious cash! It's the details like this that really make buying a big purchase appreciated. I've been a repeat and loyal customer to this location and will continue to do so for years to come!! read more