I board and groom my dog at this location on a pretty regular basis. We have only ever had great experiences with both services. Our dog, Luna, is known and loved by the staff which means world seeing as she is a pretty nervous and anxious girl. The staff is friendly and always helpful when we are looking for a particular item. We are lucky to have found this location since we are not originally from the area. read more

I have shopped at Myrtle Avenue Pet Center a few times and everyone seemed friendly. So when I decided to take my Shih Tzu to be groomed, I choose them. All I wanted was a wash, cut and tooth brush. I was told that it would $40.00 before my "first time" discount. We were the first people to arrive at 7:30 and the second through the door. They told me that I could come get my dog around 12:00. I asked them to be gentle as my Trixie is a rescue dog that used to be a puppy mill momma. She is EXTREMELY shy and fearful. When I returned at 12:15 I was told that they were running late and that she would be done in about 45 minutes. There were four other dogs that were finished, one in the tub and one being dried for a total of 6 dogs being worked on before my dog. They said that they had called about 11:00 and left a message. I checked my phone and I had no message and no missed call. I decided to run some errands while we waited. I called my granddaughter at home and asked if there had been any calls for me while I was gone. (I did not remember giving them any number other than my cell, but you never know.) I also checked my messages at work. Guess what, no message. When I returned I stopped at the register to pay the bill. I was told that she had gotten "the works" and I told the lady behind the counter that I had only asked for the wash, cut and tooth brushing. She told me that they had to give her a flea bath because she had fleas and that was policy. (She had just gotten her flea pill less than a week before.) I was also told that since it was $5.00 more for the flea bath that they just gave her the works. When I asked for my first time discount the cashier asked me in a rude voice, "Have you ever bought anything from this store before?!" I said yes, but I was told since it was the first time for her to be groomed that I would get the discount. She grudgingly gave me the discount. The cut that they did on Trixie is awful. You can see different length hair all over her body, there are long strands of hair hanging from her ears and there are spots on her nose that is clipped down to skin. When I got home I reviewed the "works" paper that came home with Trixie. The paper said that her anal glands were very full, that they had groomed her nails and that her teeth were all clean, fresh and in good condition. Trixie had been at the vet a week before and had her anal glands checked, her nails trimmed and her teeth have such bad tarter build up that she will require being put under for them to be cleaned. I do not have much disposable income so taking Trixie to be professionally groomed was to be a treat for her and I. Instead of a pleasurable experience for both of us, my poor baby was left in a cage for over four hours without water or a comfortable place to lay down. She was subjected to procedures that were not asked for or the groomer lied and just marked down what ever they thought would make them look good, and was separated from me long enough for her to become despondent. I was subjected to rude people that fabricated excuses for their incompetence. I will never shop at, nor have my dog groomed at Myrtle Avenue Pet Center again and you can be sure I will tell everyone that I know with a dog what kind of experience Trixie and I had. Instead of what could have been a loyal client, they now have someone actively advocating for using anyone but them. read more

I have used them for grooming and boarding my dogs and they also have the best prices on my dog and cat food. Excellent facility, one of the cleanest I've seen, and always great customer service! The staff does their best to work around your schedule and needs to accommodate appointments, which is really convenient for my busy work schedule. My dogs are always happy and excited to go here! I would highly recommended their services to anyone! read more

Great staff! All I get done is nails and the price is right. I do buy dog and cat food there too, worth the prices. Sometimes it's busy and takes a good while but that is a good sign right? Everyone likes them. read more

Odin and Yukon had a WONDERFUL time and came back very happy and looking great after staying at what we now call "puppy camp"! For the same rate as other places, we were able to upgrade to the extra "TLC" package. I wonder if the puppies even knew we were gone at all! read more

This place is awful....and I just read several other reviews here which confirm my opinion. I think they must believe people will just turn their cats over and not ask to see where they will be living. I am looking for a place to board my two cats, so went in and asked to see where they would be while staying there. The few spacious cages up front were being used, already. I was taken back to a small room where I was shown cramped, old metal cages, which low ceilings, in which a cat would not be able to hardly turn around. It had that kind of horrible, old fluorescent lighting which makes the room look even more depressing. They keep the door to the awful room (more like a junk storage area) closed. There was no air circulating at all. One cat was in a cage, and she had no bed. These people should be ashamed of themselves. I can't believe they would put a living being back there. Anyway, I found a sitter, so everything is okay for my cats. read more

It sounds like Kaitlyn K's review is more personal than something related to the business. If they are so bad then why did she bring her dog in to be groomed in the first place? Melanie and the girls down there have always treated my pets like royalty! read more

My experience with Myrtle Avenue Pet Center went well after a somewhat rocky start. I made my reservations to board my rabbit 2 weeks in advance. At that time the girl I made my reservations with asked if I could bring his cage & I told her that no, I could not as it is very, very large & constructed of plywood, 2X4s, & it was all bolted together. She told me that was okay and that he would be housed where the cats are boarded. That was fine with me & all was set to go. The day before dropping my pet off and leaving for vacation an employee of Myrtle Avenue Pet Center called me asking me again to bring his cage. I was already pretty stressed trying to get everything ready to leave that next morning and the added stress of feeling pressured to bring his cage didn't help. I once again went through the conversation that I had already had with the girl I made the reservations with. At first this particular employee came across as unsure of where my pet would be kept if I couldn't bring his cage. Well, thank goodness everything worked out with that. I had another concern when I dropped my pet off as I noticed that all the cats who were being boarded there were not given any more than a tablespoon of litter in their litter boxes. The poor cats were already stressed being in a relatively small cage away from home with no familiar faces and to top it off, a tablespoon of litter is all they were provided to scratch in, urinate & defecate in, and cover it all up in. I just would think that Myrtle Avenue Pet Center would want the cats to be as comfortable and stress free as possible. I'm still quite perplexed as to why the cats aren't provided with anymore litter than that. I guess it is to save money, but the customers pay for their pets to be boarded there so I would think that the money paid would pay for litter in the litter boxes. I probably will not be boarding any of my other pets again and especially no cats:) Well, that was my experience in a nutshell. I just wish the poor cats were given litter. All the employees there were friendly, by the way:) read more

My appt for my dogs grooming was at 11 am I arrived on time to only wait 20 min to check him in - other clerks walking around store one finally came over to help when a line started to form. Girl acted like she didn't understand process which could be expected as that probably wasn't her normal job. I asked what time would my dog be ready to pick up as I could probably get someone to pick him up they stated around 4:30 p.m. as I get off at 5 p.m. I told them I would pick him up a few minutes after 5. Upon arriving approx. 5:15 p.m. walking in I heard my dog barking which is very unusual for him. I asked is that my dog barking? Girl at counter stated yes the last dog left and he's been barking since. I paid and they brought my dog to the counter. Upon coming to the counter my dog immediately started going pee and didn't quit for about 1 minute - I stated at first this is unusual he's house trained - girl stated well it kinda feels like its out side - I then realized what was going on my dog only barks if you don't see him sitting by the door to go out and go to the bathroom - he was barking because he needed to go pee - I asked the girl did someone not take him out to go to the bathroom in the 6 hours he was here?? The girl said no we have been busy and shorthanded. This in my opinion is animal abuse - I will not ever take my dog back to that business again - I have taken him there for years but this is unacceptable - On a positive note the groomer did a good job! read more

Yesterday i went into the store to pick up some stuff for my dog and i noticed a dog yipping. It was loud and you could hear it throughout the store. I went back to the groomers and the woman, a redhead named Sarah was hitting the dog! She shook the dog really hard and grabbed it's leg and bent it all the way back all the while cursing at the poor thing while it yipped. There were other dogs in cages barking at her as if to yell for help. When she noticed that i had been watching and was about to say stop, she quickly grabbed the dog by the harness and yanked the dog out of the room and hid. I went to the woman at checkout and she asked Sarah about it and the groomer had the nerve to say 'ooh the dog has a broken trachea, its normal.' And nothing was done about it. Two people saw it and said something and nothing was done. Sarah should've been at least spoken to for hurting a dog, more than likely multiple dogs. read more

Today 8/14/2011, I found one of the staff at Myrtle Avenue Pet Center to be particularly unfriendly, unhelpful and unprofessional when I stopped in today to bathe my two Akitas. From the moment we walked in, she was rude. There were not enough towels to dry the floor after bathing my two dogs. Granted bathing two akitas creates a mess, period. But i paid to bathe them there. I would have gladly paid for the extra towels and cleaned the whole area up myself. But none were given and buying towels was not offered. What I got instead was her telling me the problems we created for her and the potential damage to the floor. And then she told me she would rather we do not come back. It would have been a different experience had she offered me towels to use or buy to clean up the floor. But asking me not to come back? Well I won't. I won't spend 5 cents in that store again. And I recommend any other pet store over it. I have lived in LA and in SF. This staff person was far and above more unprofessional than any I have encountered elsewhere in a pet center. I could not give more negative marks. The only thing she didn't do was use foul language....thankfully. read more