Be careful...
I…read morecalled to inquire whether they had nail techs that could do designs. I ended up speaking with the owner and told her I currently had acrylics but was wanting a different sign. I sent her a picture of the design and she said she has plenty of people that could do it, that it was easy, and she'd love to get me taken care of. She then suggested I try gel-x, which I was somewhat familiar with but had never tried. When I asked how much it would be, she said $75.00 total. I decided it was a good deal and booked my appt for the next day.
I came a bit early for my appointment and they took me back right away. The place is beautiful but this is where things took a turn. When I sat down, I confirmed the design with the nail tech but I noticed there was a bit of a language barrier. When she was unsure of what I said, she'd ask her co-worker for help. Things were going ok until it came time for the design. I noticed she did the design on both hands the same direction, when instead each hand should have been opposite. When I pointed it out, the owner came and said she'd try.
She then sat down and removed what the girl had done but what she said next really threw me for a loop. She goes, "you know most people with designs get them facing the same direction." I said, "interesting because everywhere I've gone for designs always faces them the opposite direction ." Regardless, isn't that common knowledge? She then started on the lines of the design and made the comment, "this is really tedious, you know." I'm sitting here thinking, "wasn't it you I spoke with on the phone yesterday that was saying how easy the design was and that you had techs that could do it?"
She finishes up and I go to pay. If you remember earlier in the review, I told you she told me it would be $75.00, so imagine my face at the register when I look and it's $110! When I told her this wasn't the price she said on the phone, she said, "well, that didn't include the removal of your old nails, the shape, length, etc". I'm like ok. I paid and quickly left. After 5 minutes, I decided that didn't sit well with me, so I called and asked to speak with her (the manager). When I asked why she didn't tell me that when I was on the phone with her yesterday, she was like, "you're right. That's my fault. I should have done it. I'll refund you the extra $35.00." I told her I appreciate the gesture, however, I didn't call for a refund. Put yourself in my shoes and ask yourself how you'd feel if you were told one price over the phone but charged something different in person." Again, she apologized and said I was right. I then asked why she made the comments about it being tedious and she said she was just saying it aloud but it wasn't directed to anyone. Again, even if you felt that, you could have at least waited until I left to voice your frustration. You meant for me to hear it and that's all I'll say regarding that.
If she had been transparent from the very beginning, none of this would have happened. While I appreciate her giving me back the $35.00, it doesn't excuse the fact that she didn't convey the extra prices. Additionally, regardless of you how felt, you should know better than to voice your frustration at me knowing full well YOU were the one that said it was easy before I even got there.
