This is a very nice establishment. I was greeted warmly. The business is very well kept. They offer…read moreother services beside eyebrow threading. Threading: I got my eyebrows threaded for the second time ever and it won't be a 3rd lol! It hurts too much for me. However the lady that did my brows was very nice and did a good job! Overall I was happy I just would rather have the wax than the thread. They also have brow tinting. I was on my way to Gym when I stopped by but next time I come I will try the eyebrows waxing and tinting service.

Excellent service, affordable price. Selena did a great job threading. She was sweet and…read morepersonable, highly skilled and effective and got me in and out. Will be back!

I used to go to Bombshell but with their recent closing, and a trip coming up I had to find someone…read morefast. I stumbled upon PYNKNYMPH via yelp and the great reviews made this a no brainer. I was not disappointed! The whole experience was easy - from scheduling, to parking (I got lucky!) to the actual appointment. Hannah was professional and so personable! We talked the whole time which always makes it a little easier. I got my usual Brazilian and when I say it came out perfect... it really did! I'm definitely plan on going back.

Had my third appointment. Again, professional. The appointment started on time and was quick and…read morepainless. Setting is great. Welcoming and private. Highly recommend.

Reasonable prices The owner is very nice and scheduling…read moreappointments is very easy The place is super clean

Work done: French mani (Acrylic)…read moreRegular pedi (polish) Eye brow clean up Staff: Very kind Price: Average I was satisfied and will be returning, new in community.

After looking online I decided to book a wax with Jasmine. Now let me tell you, SHE IS A…read moreQUEEEEEEN!!!! I've been getting my legs waxed for years but wanted to leave the corporate waxers for a local RVA vibe. Melt is SO cute and I had the BEST experience with Jasmine. Shes so easy to talk to and did an awesome job! She was quick, thorough, and just slays. Would recommend to anyone!!!

Wax...brows...lashes....vibes...come through and grab allathat…read more This is Woman-owned, woman-run, women-led business at its finest. The staff is so sweet, super knowledgeable, and you'll always get in and out to suit your busy schedule. We see you - lighting & attention to detail is unmatched!! Grab a tea from next door & leave your headphones in the car bc the playlist always slaps and you can get some work done at the cute tables while you wait! Parking is great, and the location is easily 15mins away from whatever you've got going on. see ya here next time

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

I had my first massage with Brandi yesterday and it was truly amazing. I've never experienced…read moreanything like it. She is beyond talented in what she does. The atmosphere was very warm, peaceful and inviting. I highly recommend Brandi and will be returning.

Brandi is amazing. I've had massages all over the world and she's truly top notch. Love her place…read moreand her. Always leave feeling great.

First time going here was for a much needed massage for my birthday. Deya was so great and very…read moreknowledgeable!! I will definitely be back!

Hands down one of the best places for massages and facials I've ever been to!!! 1) You don't tip!…read moreThis never happens! Every establishment especially restaurants and fast food give you the option to tip. Not this place! 2) So easy to make the appointment online. Straightforward and manageable. 3) Street parking around the building was easy to find. 4). The place was quaint and peaceful. And it smelled relaxing and welcoming!! The staff were so kind and knew their stuff! I had a massage with Kendall and she was amazing!!! I wish I had more than an hour session because it was perfect. Moderate pressure and made the whole experience so relaxing- I had the hot stones and towels which made the whole experience so much better. Next, I had a facial with Maricela. She listened to my concerns and knew exactly what to do with my poor dehydrated face! All the products she used felt so fresh and clean and smelled so good! She did such a great job that I must've fallen asleep from being so relaxed! Kendall and Maricela did such an amazing job! Everything was perfect! I highly recommend them to anyone looking for a healing touch and walking away feeling rejuvenated!

Loved this spa except for the ONE employee that was incredibly unprofessional. My entire staff went…read moreand she did a pedicure on one of my patient coordinators and complained about how sore she was the entire time. Luck of the draw, I had her for a massage. She did my 1.5 hour massage in 1 hour and then tried to argue that she did it for 1.5. She was quite unprofessional during that two and I just opted to go to sleep (or try to). There were moments where I was in so much pain I almost tapped out. The other employees from the guest relations to the nail artists and other massage therapists were top notch. The atmosphere is a little underwhelming as you have to walk through a gym to get there and the spa is quite small but it was worth the skill and customer service that all but one employee offered! I would go back.

I got a pedicure here which I don't recommend. The spa is very outdated and not relaxing at all…read more The pedicure area is 3 chairs (no massage chairs) and large bowls for your feet (not hooked up to a faucet or jets . Just actual bowls with water in it) . The water was Lukewarm and got colder as time went on. The only reason I'm giving any stars is because the people working there were very nice and did a good job.