Great quality mani & pedi, good massage chairs, reasonable prices, clean environment etcread more

I'm normally a super chill client; I never make a fuss about nail trimming, filing, shaping, etc. I…read moreliterally tell techs to do whatever's easiest, pick the color quickly, and don't complain about the color if I don't really like it after it's put on. I went in for a gel manicure and regular pedicure last Sunday. I called the morning of and was told they couldn't fit me before 11, which was fine. But then they called me back and said they could squeeze me in at 9:30 if I came immediately. I rushed over, got there in like 5 minutes, and they got me done by 10 (as they intended since they had other appts at that time). I tipped 20% and left happy. Less than 24 hours later, my pedicure was already chipped. I came back the next day straight from work to get it fixed (even though I had to leave quickly due to childcare). They wrapped it, but it smudged again. The gel manicure on my fingers also chipped within a couple of days from normal activity. I came back a third time with my own sandals to avoid issues; they fixed it, but the tech was argumentative in front of other customers. Now, a week later, the pedicure is chipped again and the gel mani is completely peeled off. My issue isn't about a refund, it's that no one acknowledged that this is not normal. Instead, I got a defensive response, saying regular polish chips all the time and implying it's my fault. I'm not blaming the techs, it could be the product, etc, but this is clearly unusual. Super disappointing because the salon is close and I wanted to be a regular, but the whole experience left me feeling frustrated. Some understanding and a simple acknowledgment that this wasn't typical would have gone a long way. UPDATE (after the business response): The reply from the salon contains several misleading points. During my original appointment I waited about 25 minutes for my pedicure to dry and wore sandals, so there was no smudge after the first visit, only a chip in the middle of my toe less than 24 hours later. The smudge happened after I came back the second time to fix the chip. If disposable sandals had been offered then (after I kindly asked), the smudge likely wouldn't have happened and I wouldn't have needed to return a third time. At that third visit, when the technician insisted (rudely) that regular polish chips easily, I showed her that my gel manicure had also chipped within 48 hours after normal dishwashing. The photos I posted were taken exactly one week after the appointment, not longer. I was honest about the timeline, so it's frustrating to see the salon imply otherwise rather than, again, simply acknowledging the issue. The defensiveness and lack of accountability have honestly been the most disappointing part of this experience.

Love all of the ladies here! They all work so hard, they're friendly & make sure you're satisfied…read morewith your service. Trisha does my French manicure perfectly each time & Lily does my French pedicure. Highly recommend this place. Very calming atmosphere & good vibrations! Ladies at the front desk are always pleasant as well. Thank you.

I was very disappointed with my experience at Nail Affair Salon…read more The first thing I noticed was that the salon itself felt untidy and not particularly clean, which isn't what you want to see in a nail salon. I booked a gel manicure, but the quality of the work was poor. The manicure looked rushed, the application wasn't well done, and the overall result fell well below what I would expect from a professional salon. I also paid for the Hydration Boost service. Unfortunately, they didn't perform the full treatment--they skipped the paraffin portion entirely--but still charged me full price. If a service isn't fully provided, customers shouldn't be charged as though it was. Between the lack of cleanliness, the poor-quality manicure, and being charged for a service that wasn't completely performed, I left feeling like I didn't receive what I paid for. I won't be returning, and I can't recommend Nail Affair Salon based on my experience.

This nail shop is located in the Magnolia Center, next door to my favorite Mexican restaurant. Lisa…read moredid my manicure for an upcoming party tonight. She did an excellent job, and cut my cuticles without going overboard. Shape & color looks beautiful too.

The service was amazing! Lisa did my nails, and I couldn't be more grateful. I came in with…read morebotched, painful gel nails, and she was so gentle and patient during the removal process. Since my nails need time to heal, I opted for a regular manicure--even though I know the color won't last as long, it was the right choice for now. The salon itself had such a warm and welcoming vibe. I noticed regulars coming in, and Lisa greeted them with such genuine happiness--she even remembered their favorite colors! It was a really pleasant experience from start to finish. Highly recommend!

Today was my second time visiting Naillywood and I could not recommend them enough! Both times they…read morewere willing to work me into their busy schedule the same day I called. The salon is clean and professional and everyone is super friendly. I have worked with two different nail artists and both times they did incredible work! Both employees were meticulous with the care of my feet and the quality of their work, making sure to clean up the polish around the edges and get all my stubborn callouses. They put time and care into their work and it shows. I'm so happy to have found such a wonderful nail salon in my neighborhood.

Clean friendly service. Appointments and walk ins are all welcomed. They know I like my nails…read morepolished green and always have my color in stock.

This was my first time coming to get my nails done here and I don't regret it. It's super quiet…read morewhile they work, it's clean inside, and there's a small couch to wait at. I'm super picky with how my nails are done, but Ellen was super accommodating and had no problem with request I asked for. I brought some nail charms I had at home for her to use and she did a wonderful job. Thank you Ellen !!!

I used to love this place but lately they don't answer their phone. I will call all day and no one…read moreanswers. Last time I drove over on a day they are supposed to be open and the salon was closed. It's like they just make their own hours and show up when they want to and they don't stick to their posted business hours. It's annoying, so now I'll have to find a new spot that's more organized and consistent.

I had a great experience! It's inside the mall which is nice because you can go shop afterward…read more I called beforehand to see if they had any availability and they were able to squeeze me in for a regular gel manicure. ($45). They have a pretty big selection of colors. Upon arrival, I was seated shortly and was asked if I'd like something to drink. Ann was the one who did my nails, it was quick and done really well. She was super sweet and I enjoyed talking to her. She makes you feel welcomed. Definitely recommend and will be coming back to see Ann :) thank you!

Do not get your hair done here. I paid $120 for a root touch-up and blow-dry today. The stylist…read moreshowed me a dark color to match my roots, but my roots came out much lighter. She also tried curling my hair while it was still damp and seemed irritated when I asked her to dry it completely first. I told the front desk (Ariel) and was promised the manager would call me. No one ever did. When I called back, the person who answered claimed the manager was "out to lunch," even though she had just identified herself as the manager. The lack of customer service and accountability was just as disappointing as the hair. I won't be back.

I have been coming to see Maggie over 5 years. Her work is…read moreamazing, detailed oriented, excellent in artistic style and her work last long time. Also she does waxing.

Maggie is amazing!! She knows what she's doing and I always adore my nails! I started going to her…read morethis last February, shortly after moving to Encino. There have been other places I've lived where it took a bit to find the right nail salon, but not here! Right away I knew I didn't have to look elsewhere. Maggie is talented, knowledgeable, flexible, friendly, and I always look forward to my appointments. I'm even able to bring my youngest son and he's become quite the fan as well! I'm so grateful it didn't take long to find "my nail place." I'll keep going back as long as Maggie's there!

Owner is so friendly and funny…read more Great prices, even better job! It's never crowded when I'm in, wait times have always been slim. And I'll tell you this, QUICK. These ladies are so efficient I never understood why some salons take 2 hours for a gel French tip manicure, 45min-1 hour I'm done with gel French tip mani and pedi. Also love how they don't constantly suggest options for you, it's whatever you want and it gets done.

I had the worst experience in this salon. First they cut me second she was in a rush just because…read moreher other client came in. She was rushing... and when she was painting my nails, she did not clean around them at all. Never going back to that place again.