Overall, my experience was very uncomfortable, and unfortunately, I would not recommend this salon…read more
The woman who worked on my toes was more considerate, and I do take responsibility for not clearly explaining that I wanted acrylic on my toes as well. I only said I wanted acrylics and didn't specify that I wanted them on my toes too, so I understand how that misunderstanding happened. However, when I brought it up, I immediately felt like both employees became annoyed. It wasn't my intention to be difficult--I was simply trying to explain what I wanted. After seeing their reaction, I felt uncomfortable speaking up for the rest of my appointment because I didn't want to seem like a bother.
Throughout the service, they kept bringing up that different things would cost more. The cost was never the issue for me. I was willing to pay for the service I wanted. What made me uncomfortable was that it felt like they were more focused on the price than on listening to my concerns or making sure I was happy with the service.
The man who worked on my nails was, in my opinion, unprofessional. I showed him an inspiration photo with soft, light pink flowers on the sides of the nails. Instead, he painted bright neon pink flowers that looked nothing like the reference photo. I had to ask him to make them lighter because I genuinely couldn't imagine leaving the salon with nails that looked like that. I understand that inspiration photos can't always be recreated exactly, but if he wasn't able to do that design, I wish he had simply told me. He could have explained that it wasn't something he was comfortable doing or asked another nail technician for help. One of the reasons I chose this salon was because I had seen very similar flower designs on their Instagram, so I believed it was something they were capable of doing.
I also couldn't help but wonder if my age played a role in how I was treated. I felt like because I was younger and not very confident about speaking up, my concerns weren't taken seriously. Every time I tried to say something, I felt like I was inconveniencing them. There were multiple times during my appointment where I honestly felt like crying because I could tell they didn't want to work with me. I'm an emotional person, but more than anything, I felt unwelcome and like I was being judged for simply asking for the service I came in for.
I wasn't trying to be difficult--I just wanted my nails and toes to look the way I had asked. I believe good customer service means listening to your client, communicating honestly if a design isn't possible, and making them feel comfortable throughout the appointment. Unfortunately, that wasn't my experience.
Overall, I left feeling unheard, uncomfortable, and disappointed. I would not recommend this salon.