Best place close by to get my eyebrows waxed.Been coming to Vicky for over 15 years and she is amazing !! Parking : plentiful Customer service: Excellent Prices: reasonable read more

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From far away, my nails look great, but up close they look like a disaster. The nail technician was very sloppy and seemed to be in a rush the entire time. I paid $50 for this manicure, and honestly, it was a waste of money. Unfortunately, I would not recommend coming here. read more

Nails by Tracey - Nail Salons Near Me - Houston, Texas

Very bad and rude. From the guy behind the register. This correspondence addresses pressing concerns that have emerged during recent visits to your establishment, which have regrettably detracted significantly from what has otherwise been a consistently positive experience, largely due to the exemplary service provided by your dedicated female staff members. Their professionalism and attentiveness are genuinely commendable. However, these positive interactions are being profoundly undermined by the recurrently unprofessional conduct of a male employee, typically stationed at the reception or cash register. While I do not possess his name, his consistent display of rudeness and dismissiveness has been a recurring and unwelcome aspect of my visits. This behavior creates an unwelcoming atmosphere and seriously compromises the professional image your establishment strives to maintain. Furthermore, I must draw your immediate attention to what I perceive as a significant lapse in client comfort and safety within your waxing treatment rooms. On numerous occasions, including my most recent appointment, the ambient temperature in these rooms has been unacceptably high, clearly indicating a severe lack of functional air conditioning or adequate ventilation. This is not merely a matter of personal comfort; it fundamentally compromises the efficacy and safety of the waxing process itself. I had, in fact, previously voiced these critical concerns directly to the aforementioned male employee, explicitly highlighting that an optimal, cooler temperature is paramount for the wax to set properly, thereby ensuring a comfortable experience and preventing adverse skin reactions or adhesion issues. This chronic issue tragically culminated in a distressing and, frankly, unacceptable incident during my visit yesterday. The oppressive heat in the treatment room caused the wax to adhere excessively and incorrectly to my skin. This did not merely result in discomfort; it led to a profoundly painful experience that visibly resulted in bleeding and skin trauma. I possess photographic documentation of this injury, captured immediately post-service, to corroborate the severity of the situation. The genuine shock and concern expressed by the female staff members upon witnessing my injury underscored the gravity of the incident. However, the subsequent interaction with the male employee at the reception desk was nothing short of astonishing and deeply offensive. Instead of offering even a basic apology, initiating an inquiry, or providing any form of assistance for the injury I sustained, he incredibly and explicitly instructed me *not to return* to your establishment. This utterly dismissive and unprofessional directive, delivered by a frontline representative, is not only a profound abdication of customer service but also an alarming indication of a disregard for client welfare and loyalty. Such conduct is utterly detrimental to your brand's reputation and commitment to client satisfaction and safety. I implore you to undertake a comprehensive and immediate investigation into these critical matters. This investigation must rigorously examine both the recurrent unprofessional conduct of the male employee - whose actions yesterday were particularly egregious - and the systemic failures related to the environmental control within your waxing treatment rooms. Ensuring a safe, comfortable, and truly professional environment for all your clientele should be paramount. I expect a swift and substantive response addressing these serious concerns, outlining the concrete steps your establishment intends to take to rectify these issues and prevent any recurrence. This person he need to be out of the shop read more

Rose was excellent. She did a perfect job. Very professional. This business has been around for over 25 years in my area of Memorial. Prices are reasonable and service is great! I am a lifetime customer of this business. read more

Nails by Tracey - Nail Salons Near Me - Houston, Texas

Techs are nice but Ben the receptionist just throws off the ENTIRE vibe for my girlfriend and me by being completely rude. Owners need to do a better job of teaching him some manners and customer service skills. Any establishment with someone like Ben is bound to fail. read more

This is the best nail salon in Lufkin! I have never been disappointed. Sara does amazing acrylic ombre nails from a dark to light with metallic on top! Absolutely gorgeous! It was also my daughters 10rh birthday so another lady did her feet and nail and had my baby smiling for eat to ear! I'll never go anywhere else! read more

Nails by Tracey - The dark to light isn't easy! Sara - Nail Salons Near Me - Houston, Texas

everyone seemed very nice at first but honestly they were trying to price gauge every chance they got they tried to get me to pay way more than my set was worth, didn't break down the cost, over charged me for a pedicure and my nail tech was constantly messing up and redoing things so i was there forever. won't be back read more

I have been going to Nails by Tracey for over 20 years! I LOVE IT THERE! Still amazing customer service. It is so clean! Love their new location down the street from their old one! They are all so sweet! GO! Clean, kind and great prices! read more

Been going for years - excellent service, friendly nail techs (Rose and Nancy) and the price is great.

Had the best manicure and pedicure from Leslie today. I did not have an appointment on a Saturday afternoon and they were very accommodating. The new location is very convenient with very easy parking. The entire staff was very pleasant and the whole experience was very relaxing. I will definitely be back in this is my new go to place to pamper myself. read more

So I came in today, trying to come in and get a fresh set for valentines. But I was greeted with a receptionist with a bad attitude and talked as if he was on the verge of yelling at me. This ruined my day completely. I wouldn't want to come back anymore not because how my nails turned out but how I was treated when I first came in. read more

Leslie is bomb! Decided to try them after leaving the office and so glad I did. The staff is so friendly. They knew every one of their customers that came in. Even asked about their families, trips coming up, etc. Really relaxed cleaned environment. Non of the over the top stuff. Leslie continued to ask if I was happy with every phase of the process. I got an overlay and the acrylic was extremely moisturizing. Not like other products that dry your nail bed out. Leslie did not rush. She took her time and she nailed it! Happy customer! read more

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NEW PEOPLE ARE RUNNING IT NOW and they don't know what they are doing!! Nancy isn't in charge anymore, I sit down look around and only saw 2 tech that does the specific nails good but they were working on feet. No one was working on hands. They are in the feet business now :( read more

I'd forgotten that I gave this place a try in 2012. I wish I checked because I would've passed & went somewhere else. I'm getting really tired of nail places that rush you through your appointment. I'm tired of sloppy work. And I'm pissed that I tipped 20% for gel nails that peeled 2 days later & my pedi did nothing to make my feet look pool ready on my recent trip to Vegas. My cuticles started to peel on my fingers telling me the cuticles were cut wrong. My feet look horrible. Hopefully I won't forget the reason why I never go here. read more

Nails by Tracey - Gel nail polish almost all chipped off after 6 days. Horrible! - Nail Salons Near Me - Houston, Texas

This salon is the best! Rose has done my nails for years. Always perfect. Highly recommend.

I always come here for pedicures after work or school, I usually see Whitney for my nails she's on the far right. Pedicures I like them done by Vickie or the lady that sits next to her and with short hair. They both do a good job at pedicures and your little massage process in between. When you come in, just choose your nail color and then have a seat in the seating area. There's usually little candies close by hehe. Tracy is usually pretty busy, they take call by appointment also! I don't remember that lady with short hair so I took a picture! Weekends open at 9am! read more

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I go there when I need a quick and well done mani/pedi. The place is clean, but I will appreciate if they use pedicure liners. They work fast and do a great job most of the time. What I like: They understand what the customer want and delivered it. Fast service. Ok polish selection. Friendliness. No "15 minutes" bSht LOL. read more

The manicurist herself, isn't she supposed to have clean, well manicured nails? Dirt under their finger nails would be a sign of something amiss, no?!? If we believe the above to be a customer's basic, inalienable right, to have staff handling client's hands themselves to be clean, then this place fails miserably. Second, all those shiny tools, when properly sterilized, are generally useful to push back cuticles, rather than using the aforementioned dirty nails of the manicurists, no?!? What's next, using a rusty butcher knife to trim nails rather than a clean, sterilized nail clipper?!? Please avoid this salon until they literally clean up their act, properly train their personnel. read more

I have been coming here for over 7 years now. I always use Ann and she is amazing! I get my nails refilled and toe polish changed in under 45 minutes. They always come out perfect! read more

I came here last week to do pedicure and Shellac nails with Whitney. She did a great job. She is very nice and professional. I will come back for sure. read more

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After coming here for awhile and noticing that its all a rush rush business and also after trying out different nail salon now i feel disgusted because this place uses the same nail file on everyone. read more

Dirty salon. They don't use sanitized utensils. Gone downhill! Customer Service does not exist here. Paid $58 for a set of nails that look like a kindergarten did them. read more

Good: Ann is very efficient and friendly during her mani-pedis, which last weeks for some reason (not like she's using magic-fairy-dust top coat or anything). Reasonable prices. Bad: Not open on Sundays. An outgoing voicemail message saying as much would be nice. read more

I love this place! Whether I make an appointment or not, they always have time to fit me in. Everyone is very nice, and they don't gossip like at other nail salons. They even know who I am when I call no matter who answers the phone. That's good customer service! I always go to Vicky. I get an acrylic overlay so my nails don't break as easily, and it never lifts or chips even after 4 weeks! She's very kind and pays attention to detail. Went somewhere else 1 time since coming here, and never again! Nancy does a great mani pedi if that's what you're needing. Even after moving 40/45 minutes away, I make effort to come here. Besides doing great work, the prices are good! They are not pricey at all which is surprising considering their location. read more

Worst place in the world for eyebrows. Either the technician was blind or had no idea of what she was doing. When I pointed out all the stray hairs she seriously asked me "you want more detail? Extra" Never coming here again. $15 for eyebrows? Nope. read more

Nails by Tracey - Nail Salons Near Me - Houston, Texas

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Hands down one of the best nail salons in Houston with great service and rates as well! I've been going here for a few years now and have yet to have a bad experience. The workers are always friendly and helpful in selecting nail colors for you. Love my new gel nails pictured below--perfect fall color! :)) read more

Nails by Tracey - Nail Salons Near Me - Houston, Texas

Very cheap prices, but you get what you pay for. This place is DISGUSTING. Used the same tools on me as they did on the person before and after me. Absolutely unsanitary and they don't even bother trying to hide it. My pedicure was about 15 minutes long... huge disappointment. Avoid this place and all the possible infections that will come along with it! read more

I went there once a long time ago to get my nails done and the job they did was way below par. It looked like a tacky home job done by a grandma. Today I went back because I was in the area. Not just poor but terrible terrible attitude. Openly racist. I was in the middle of getting my nails done and they put me in the waiting area to take someone else. They kept doing that until I walked out. The manager/owner, Tracey, is the worst. Her answer to dealing with a dissatisfied customer is to not respond to the customer. it looks like the place will shut down pretty soon because of lack of skill and terrible service. read more

After happy hour me and one of my closest friend decided to get pamper on a Friday night. The established closed at 7pm, but they let us in regardless of closing time. (Awesome). My nail tech was friendly, very engaging, and attentive. Will definitely be back.. read more

I came right at opening time and was immediately seated and my nails were started on. About 10 minutes into them doing my nails a regular came in(I'm guessing by how all of the workers knew her name). The lady who was doing my nails told me to get up and go to another table and seated that women at her table and started doing her nails. I then had to wait 30 minutes until she finished her nails and then she seated me again and continued my nails. While she was in the middle of doing my nails and they were drying she decided to pick off all of my cuticles and I started bleeding on my thumb. She didn't stop the bleeding and instead drug it into my nail polish leaving blood streaks. I got dip and tip and any other place I go to they do it well and time efficiently. It took over an hour and she only did two layers of dip leaving it looking almost transparent. It was also lumpy along where the tip was put on which should not happen if it is shaved down correctly. Very very disappointed. read more

Nails by Tracey - Nail Salons Near Me - Houston, Texas

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I have never been treated as bas as today, being a loyal customer I walked out of there with tears in my eyes and disappointed at the horrible way this lady treats me. For more than 30 minutes I was left waiting in the middle of my nail job, nobody seemed to care and this lady went to work on another customer, my though was that she would get back to me and continue when she let my fingers soaking in acetone...... but NO I had to ask around "what is going on"? and nobody seemed to care, after several attempts to get an answer and get my job properly finished one of them said too me " She is busy now and typo have to come back in two hours ":...... with my acrylic nails halfway done!!!!! what is that???? then I asked again "why?".... and the same answer over and over.... I felt so neglected and embarrassed that I literally was shaking and coulnt help to ask again if someone please just finish my nails and ill be on my way and nothing ..... I walked out of there super upset, no one cared and certainly my nails unfinished and with a feeling of desperation and frustration that I don't wish anyone to experience. I can't believe this happened . still can't believe it read more

My experience has been pleasant. I usually request for Rose. She's super friendly and professional, unlike others who eats and gossips in Vietnamese while doing your nails. The owner remodeled the business with amazing massaging chairs, so go for the pedis. The price is average compare to other nail salons in the area. I paid $35 for a pedi and mani. By far I'm satisfy with this place as long as I get Rose. read more

I usually go to Lux nails but decided to try this place since it's closer to my house. I wouldn't give this place a star but decided to because I had a nice polish job. The staff is racist, when I came in I was greeted with (what do you need) and was directed to the polish. No hellos, no smiles and I received a very cheap pedicure, I'm use to the hot wax as part of the basic pedicure. This place is a joke with unprofessional staff. read more

I went to this business on Saturday to get a pedicure, when i walked in i was not acknowledged i stood there for a few minutes still waiting, so i then said excuse me i need to get a pedicure. The lady that sits in the second seat to the left when you walk in looked at me as if i was disturbing her said something in her language and kept working, then the lady to the right said how can i help you finally so i said i need a pedicure and asked how long is the wait? She said we can take you now pick out your polish, so a lady told me to have a seat she never one time asked what i wanted! It was horrible, half ass pedicure was done, no care , concern and no conversation!! I felt some discrimination towards me due to being the only African American in the nail salon. I got a crappy pedicure! My money is just as good as anyone else!!! Now this is the killer , i had to stand and wait to check out , then she finally came to check me out took my card then gave me the receipt, she watched me as i signed to receipt and put a big 0 for her tip man you should have seen her expression!!! , lol. I would not recommend the establishment if your a woman of color!!! Nails by Rudeness is what they should be called!!!!!! read more

I've been coming here with my little sister ever since I was in high school. Tracey and her crew have been here for years and seem to have a loyal customer base, but they can accommodate walk-ins as well. Whenever I'm in town we go at least a couple times a year. Everyone is friendly and takes their time to make sure you get good service. My sister and I usually just get very basic mani pedis (or just pedis) so can't speak to the dip or gel services. They've upgraded the facilities over the years, and I haven't seen the sanitary issues some other reviews mention. They are always able to get my super calloused feet into shape. read more

Tracey is outstanding! I've never had such an amazing shellac manicure (french!) done so quickly, efficiently, and perfectly! She also gave me an amazing paraffin treatment which she left on for the perfect amount of time (not too long where it becomes annoying, and not too short where it barely does anything). The salon is clean and all the women were super nice. I would definitely recommend this nail salon read more

This is my go to place for nails and Vikki is the technician to book. Great service and prices but book as Vikki is in demand. Pedicures are good but quick read more

I had a great experience. I'm unsure of the lady name that did my nails but she did a great job and was very detailed in making sure that they were perfect. Love them! read more

Myself & 3 other ladies went together on a beautiful Sat afternoon for the first & last time. Whomever answered the phone said "yes we can accommodate 4 people". This was not true, we waited a little bit & they put us in chairs apart from each other in pedicure chairs where the foot basins were not lined with plastic bags. These nail techs all proceeded to USE THE SAME INSTRUMENTS directly on our feet that they JUST FINISHED USING on the lady next to us and then proceeded to use the same instruments they just finished using on us, on the lady in the chair next to us! Didn't even try to hide it! I called the Houston health dept on the way home and will follow up with them today. If I had not seen it I would not believe it. We all left feeling disgusting, do not go here. read more

It started out bad; there must have be a major miscommunication but the nail tech thought I wanted tips and proceeded to cut my nails short! I just wanted a plain manicure. They have OPI nail polish and that is about it. read more