I am a regular customer and have never no-showed an appointment at this salon. Today, I called ahead to reschedule due to unexpected traffic. Instead of being accommodated, the manager accused me of no-showing, refused to reschedule, and ended the call abruptly by hanging up. I later came into the salon to calmly address the situation. The manager denied his behavior and continued to be dismissive. No one attempted to resolve the issue or offer an apology. As a Black woman and loyal customer, I left feeling disrespected and profiled. I did not receive service and the matter was not handled professionally. I'm sharing this experience so others are aware of how customer concerns are handled here. read more

My niece recommended Nell's Palace to my wife and me, and we decided to celebrate our anniversary. I chose the 24K pedicure for us, and it was an incredible experience from start to finish. A lot of shops advertise "luxury" pedicures, but Nell's Palace truly delivers. Nothing was rushed, it was relaxing, enjoyable, and felt like a real treat. We both left feeling more relaxed and rejuvenated than we have from any pedicure before. I had Kim, who did an amazing job with great attention to detail, and my wife had Hannah, who gave her one of the best massages she has ever had during a pedicure. Although the chairs in the front waiting area could use some cleaning and there were a flies and small bugs in the back area that wouldn't leave us alone, I still can't take away any stars because the pedicure itself was that good. I do hope they address those issues, but we will definitely be back and are hoping Nell's Palace becomes our new spot for pedicures. read more

Nails Palace - 24K Luxury Pedicure - Nail Salons Near Me - Pittsburg, California

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I went a month or so ago. The woman who did my hand rushed so quickly through it and even made a joke about doing it so fast. I didn't necessarily find it funny especially since I was doing their most expensive gel manicure and regular polish pedicure. The manicure started peeling after two days. And the woman who was doing my feet, she was just rubbing them with a soft hand. I wasn't getting an actual massage like other customers were. I still left them both a nice tip, but it was obvious that they were not treating me like they would treat other customers even though I came in nicely dressed. While the shop looks older, it does have this level of not feeling clean. read more

I came in for a pedicure today I asked for milk and honey with extended massage. The women dug into my toenail and I was gushing blood. I left with my toenail bleeding and in pain. I'm super upset and out $80 I asked for Hannah and they send me another lady with the same name tag but it was not the tech I asked for..... they told me go home put Neosporin..... I paid $80 and now I have to go home and give myself treatment for my toe nail. I'm very upset. read more

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First time coming here. Booked an appointment with one of the two guys working there and he DELIVERED. He was very attentive on getting the nail shape right and making sure I was happy with every step or the process. The price is quite reasonable for the design I asked for. Will be coming back. Only thing I can complain about was him not filing the back of the nails down, but I feel that I can comfortably ask them to do so next time. read more

Nails Palace - My nails - Nail Salons Near Me - Pittsburg, California

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I only go for the scrubs and skincare but it was great! I recommend getting there as soon as they open for walk ins, it gets filled up quickly. Very luxurious pedicure! Would come again. read more

best nails salon in the bay!!! I always get exactly what i asked for. shoutout to RYAN reasonable prices read more

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Was turned away for service because they were "too busy for nail" on a Saturday morning. Wasn't asked to wait or anything , flat out told NO. It's not lost on me that everyone that they DID NOT refuse service to did not look like me. If you are a person of a certain hue do no bother darkening these people doorstep. They are RUDE and unprofessional. read more

I had a love/hate relationship with Nails Palace for a good long while and I finally have to admit defeat; they're just not capable. I've tried acrylics there (you almost always end up with at least one lopsided nail--typically the middle finger, for whatever reason), I've tried gel polish (it chipped within an hour and a half!) and I've tried patience and prayer. Nothing works. So, regardless of how lovely Ivy and the rest of the crew are, I'm definitely not going to be heading back there. Ever. And you shouldn't waste your time or hard-earned money, either. read more

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Really wanted to like it. Been looking for a new place to meet with my mom/family members since Pittsburg is a good meeting ground. Made reservations the day before. Niece wanted to join so called the day of right when they opened to add her and change time by one hour. They said no problem Got there only two chairs available and "30 minutes" for the next. BS. I let them go while I waited.. one hour later. Another lady brought her kid that was running amuck and got hyphy when workers were worried the 2/3 year old was gonna knock things over.. she then proceeded to let her kid watch YouTube at loud volume while she talked to someone on speaker phone. Full house and all workers and customers clearly seemed annoyed. I left my kids at home to relax.. not listen to yours or your phone call on speaker phone. After my family members were about done I finally got seated... Sat there for 10 minutes with cold water at that point asking wtf is going on... it's now 1 hour past my appointment I seemed like more of an inconvenience to whoever this "big package customer" was... that's what the guy at the front said.. Literally had to ask for the neck pillow... that everyone else had. Ask for the color choices... Not my first pedicure... I do them often. This was uncomfortable, annoying and unappreciated. It was amazing they all got 1 hour and 10 minutes worth of pedicure service and mine was done in 45 minutes I had plenty of time to watch the clock. Was really hoping for more. read more

I've been going to Vanna's nails for many many years. Been the Nails Palace a few times, but went in there recently, and my old girl was still working there. She's amazing and the place is upgraded and have the best pedicures totally recommend. everybody that works there is good. read more

Came here around February to get a full set for my niece and my mom French tips for my mom for her birthday!! It was on a Saturday, I called in before hand to see if they did time for a couple of walk ins because Saturdays are usually super busy and packed. Luckily for us they had time for a walk in! My niece went first while my mother and I waited for our turn. We were sure if we had time for all of us to get our nails done since we had dinner reservations for my moms birthday. So we were on a time crunch but just like I suspected there wasn't enough time for me to get my nails done sadly! I saw the reviews on Yelp and knew they do bomb a** nails and was excited try them out! But my niece's nail came out perfect just the way she wanted them! She even said this place is going to be her go-to! My momma bear absolutely loved her nails and was so happy to see how well they did them. Absolutely loved this nail salon and definitely can't wait to try out this place when I get a set on! read more

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I made an appointment online for my mom to get a full set because she was going to a wedding next day. We arrived at it was packed but they were steadily serving customers and the wait wasn't long at all and we were seen at our appointment time. In the middle of my moms appointment she started getting sleepy, unfortunately she has just come from a Dr appointment and in the middle of her getting her nails done her blood sugar had dropped, not only did Johnny and Randy automatically help her with getting some chocolates and apple juices and water. They offered to stop her nails at to continue the next morning, and even opened the shop 30 min. earlier because she needed to leave to travel to the wedding. The quality of her nails looked beautiful and their customer service was excellent. This place went above and beyond and it was our first time there. I'm going back next week for my own set as well as a pedi. read more

Always my go to for the best nails! Inside is so aesthetic and pretty, and staff are nice. The prices are also great for the work they do. shout-out to Ryan! read more

that place so horrible and very discrimination because I'm deaf they refused do service for my nails bec I'm deaf. Wow that's horrible do what should I do ? File complain ?? And BBB ?? I went there three they still refused read more

It's been years since I've been here. Not quite sure if they're the same owners. I booked online for last minute Christmas nails. John did them for me today and I loved them. I will definitely be back. Thank you John for giving me beautiful nails for Christmas read more

Nails Palace - Nails by John - Nail Salons Near Me - Pittsburg, California

I cannot stress this enough, book online and pay a $10 deposit. If you pay in cash, after 6x you get 20% off! Definitely worth if you get your fills often. read more

Nails Palace - Almond acrylic full set - Nail Salons Near Me - Pittsburg, California

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The best service ever my nail tech John bomb my pedicure tech Monica bomb the whole salon is a whole vibe clean beautiful and they take the best care of you. Stop by and trust me you will no be disappointed read more

Terrible, Terrible customer service not every one Randy always trying to bring light to the establishment but the manger his attitude sucks And that in itself is reason for me not ever to go back. be mindful how you are making people feel the world is hard enough. read more

My first time coming here for my birthday nails and i was highly disappointed i made an appointment at 5pm when i got their he was just starting a set so i had to wait 30 min then my nails look like a block fat was not happy with johns work. read more

Nails Palace - Nail Salons Near Me - Pittsburg, California

Absolutely love going to nails palace and having Katy do my nails. She is simply the best. read more

Nails Palace - Nail Salons Near Me - Pittsburg, California

I went to this shop today from a referral from a friend. I meant to go earlier tho sweet but they book up fast. Finally was able to get it today. First impression...it is located in the center across the street from FoodsCo. Never really ever went in there before but it looked a bit shady off hand. Got to the shop and everything was ok. My chosen nail tech, Katy was not ready when I arrived though I was about 5 minutes late. I didn't worry about it too much, I just patiently waited. Finally it was my turn and she brought me back to her seat. First thing, the floor was not swept, there was mail trimmings from previous clients under the station. I don't even think the towel was switched out because I saw fingernail clippings on it. I didn't want anything extravagant, just medium coffin with a nudist pink color. Katy's custom mix color was great. We got started on the service. She's really thorough yet quick and I can appreciate that. What I didn't like is that I didn't see any clean tools taken from a pouch or anything. Seems like the same drill bits, sand bands, clippers and cuticle nippers. I didn't see any barbicide around. I got a small nick but no bleeding but I was screaming in my mind. The service took about an hour and I was very happy with the results. I think that I like the color better as matte but still happy with it. I think I will come again, however, I may bring my own tools because I do not feel comfortable with what they use. My mom used to be the inspector so I pay attention to all of their moves, techniques, and storage. Tips...don't call in, book with them through Vagaro. It will be pending but once accepted by the tech, it will be confirmed. They prefer cash though they do take cards, cash app, and Venmo. You may not be serviced at the time you've selected so don't get upset. If you are worried cleanliness of the tools, bring your own. read more

Nails Palace - Medium coffin with custom color by Katy - Nail Salons Near Me - Pittsburg, California

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I arrived at 9:20. They open at 9:30 am. The guy in the front chair proceeded to service 3 other people before me. I even asked him if he had heard my service request. He said he did so he deliberately did what he did. read more

Randy was amazing! I would definitely come back to see him again !! Treated me super well

I don't want to get my hopes super high or too excited but I think I found my new nail home. Monica did my pedicure and Mai did my dip and when I say I am in love and throughly pleased, please believe me. I wasn't even planning to get my nails done today but knew they needed a to be done soon. I really took a chance walking in here and its safe to say I am very satisfied. The work took 1.5 hours total. I walked in, no wait, no rush. I will be back! read more

Nails Palace - Dip powder nails and french tip pedicure - Nail Salons Near Me - Pittsburg, California

Been going here for six months now and I've been loving it. I go to Jon for my nails and he does everything and everything great if you want something, just tell him and he will fix it. pedicures are bombed I've went to almost everybody for pedicures and they all do really good but I really like monica, Kim & Mary. It's very clean also! read more

Review is a NEGATIVE 1000000!!! Sorry for the graphic photo but My big toe nail got completely infected from their lack of cleanliness. They don't clean the pedicure tubs after each client... and I think they use the same tools. I had to completely remove my big toe nail. I am completely and utterly disgusted with this place, will never go back and I hope you guys keep these photos in mind when you are deciding on getting your nails done..... read more

Nails Palace - Uneven nails, a girls worst nightmare... especially paying $115 (including tip and gel pedi) - Nail Salons Near Me - Pittsburg, California

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This 5 star review belongs to Randy !!! Every single time I have gone in for my acrylic nails he has somehow created a masterpiece. His work is amazing and extremely skilled. Not to mention he has the best personality. read more

Yes loved the service and Katie is amazing and so Ryan was good too ! First time with him

My favorite nail salon out here. They really do have the best nail artists here. The quality of their work is sooo good and worth every penny. They charge fairly. Customer service is always so good too. I recommend this place to everyone I know. I'm so glad I found them! I have been going to them since March. Thanks ivy for this set today :) read more

Nails Palace - Nail Salons Near Me - Pittsburg, California

Ryan did my nails and they came out amazing!! I love them. He did a great job. I didn't get the woman's name who did my pedicure but she did an amazing job as well. I think this will be my go-to place! I had a good experience. Thanks you guys! read more

Nails Palace - Great service! - Nail Salons Near Me - Pittsburg, California

I usually go here to get my nails done and they do a great job everytime I go there. But this time it was different. There was a new girl that did my nails and let's just say it was a disappointment experience. She took so long for a basic gel French manicure and she was going to paint my nails blue until I reminded her (3rd time) that I wanted a blue French manicure. There were bubbles in my nails and lint in the polish. I've only had my gel manicure on for a week and it's already chipping and peeling. Whoever that new hire is, I suggest she practice on her coworkers before she continues doing the customers nails. read more

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Started coming here and service was just ok. Finally found two techs that I thought did a great job. Monica for my pedicures and I think she's the owner (for my manicure). Called one day to make an advance appt. The day of my appt, I called prior to reconfirm. I arrive and was asked to wait. Strangely both techs I requested were busy and didn't seem to be done within the time they told me to wait. I steeped outside and in three mins I was called back in and was getting punted to other nail techs I'd had seen in the past whose Work I def didn't like. The guy that sits in the very first station is a MORON! He's the one I spoke to both times who confirmed my appt. Never did he apologize. They also talk shit in their language about their customers!!! I'd NOT support this business! Go to Natalies, Bella's or anywhere else! read more

It's been literally a week and a day since I got my nails done and my hair is already getting stuck between the nails. Some of my nails have chipped!!! This is unbelievable. Not coming here again!! Low quality nails y'all read more

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This place is aesthetically nice but the attitude of the people is piss poor. I do not recommend this to my Sistahs Im Oakland. They are funny style and speak their language in front of you being disrespectful. I'm On my way! To Creative nails. This is a palace alright. A palace of piss poor attitudes and entitlement. I could never get my nails done and live well w Press ons. Recognize who your spending your money with. If they don't recognize you w customer kindness and respect. F*** em!!! read more

Three years later and this is still my go to! Jimmy and Brian always do awesome job, I get great customer service, and I'm in and out. I still recommend an appointment. read more

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Recently just moved to Pittsburg so I decided to find a local spot instead of driving an hour away. I was very hesitant as many new places are always a gamble for me and I somehow always leave disappointed. Luckily I was pleasantly surprised at how much I loved my nails ! Ivy did such a good job and took her time with every nail and detail , I couldn't be any more happier with the outcome . Thank you so much! Happy to have found a new nail salon read more

Nails Palace - Nail Salons Near Me - Pittsburg, California

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Normally I go to John but he was fully booked so I booked with Katy! I've never tried Almond shape before so I was soo nervous she did an amazing job!! I think I will be switching to almond now this was a very difficult design but Katy did amazing! Thank you!! Gems and designs cost more! $$$ but it's totally worth it!! read more

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Ivy!!! Ivy!! Ivy!!! That's it that's all. She's a perfectionist and I love it immensely I even let her freestyle. She truly is a nail tech, nothing short of it. She's also really sweet! Tip well, not because you have too, but she deserves it ! read more

Nails Palace - Nail Salons Near Me - Pittsburg, California

I walked into the nail salon at 12:50 they told me to come back at four and honestly I should've never came back because I was waiting to be seen until 4:46 and on top of that within four days of having my acrylics they already started to lift and my hair is already started to get stuck in my nails when I go to other nail techs my nails don't start to lift even if my nails are grown outlace is honestly not worth your time or money I will not be returning I walked into the nail salon at 12:50 they told me to come back at four and honestly I should've never came back because I was waiting to be seen until 4:46 and on top of that within four days of having my acrylics they already started to lift and my hair is already started to get stuck in my nails when I go to other nail techs my nails don't start to lift even if my nails are grown outlace is honestly not worth your time or money I will not be returning read more

Nails Palace - Nail Salons Near Me - Pittsburg, California

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