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Nailz By Jenna

5.0 (3 reviews)
Closed 9:00 am - 6:00 pm

By appointment only

Updated 1 month ago

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1 day

Response rate

100%

Services - Nailz By Jenna

Nail fill-in

Hand nail fill-in

Manicure

5 More Services

Nail polish change

Hand polish change

Nail polish removal

Hand polish removal

Nail repair

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Ask the Community - Nailz By Jenna

Creative Nails Rocklin

Creative Nails Rocklin

4.0
(59 reviews)
1.6 mi

Took my daughter to get her first acrylics for promotion. We had two appointments booked for 10, I…read morewanted it to be a fun mother daughter event. When we arrived there was only one employee available. 40 minutes later a couple other employees arrived. (Mind you this is 40 minutes after my appointment time) No one even asked if I was waiting for a service. They then tried upselling my daughter and another customer to get pedicures. So one started a pedicure and the other disappeared in the back. By that point I was so annoyed I never even asked to get my full set. I'll keep my money, thanks. Very disappointed that I had two appointments booked and no one there to do my nails. Thank goodness I let my daughter sit down first since it was her special day. He did an amazing job on her nails. Shape and color are great. But it took over two hours, which is longer than I expected. Quality is good. The space is nice. But customer service is lacking. Really disappointing experience. Why even have customers make appointments if you aren't going to staff for them.

A follow-up to my previous impressive gushing review as I really want to love this place…read more The amount of time we spent there: B+/- for two of us, mani and pedi for each of us, and only Sandy working, AND going out of her way to take us on New Years day, I can't be too upset for it taking over 6 hours. The price: C- Pretty steep IMO. With tip, I paid $295. This was a discounted rate for a New Year special and it included a $20 cert for each of us on our next return. Comfort: A / A-. The place is beautiful. I love the pink tree and flower wall and decor. The place was pleasant smelling - not like nail polish as I expected. Though I was ready to go home and my foot water got cold before she got to my pedi. The foot massage was very nice. Company: A+ Sandy is very nice and personable and no communication issues. Very much enjoyed her company. Quality of work: A and F. The A part: My niece got pretty long tips and a nice pedi. They were all still intact 5 days later when she left to go home. The F part: My toes (some new tiger eye gel stuff) snagged all night on my sheets. Got up early to notice one of my toenails either started to cut too short or broke part-way with polish over it. No big deal, finished cutting it and filed it down. Two toenails were just snagging where they were cut but not filed. One other toenail, the gel just fell off somewhere. I know it was there - I watched her put it on, but by morning, it was gone. The next day, just half of another toenail came off leaving a shrarp ridgid line between polish and no polish. One foot got 3 coats of gel while the other only got 2. I didn't say anything as she had already started moving to the topcoat and it is still winter so nobody will see it. The worst part: My fingernails - to be fair, they were pretty jacked up to start with as I normally wear dip and long past their expiration. I ended up with new dip with gel on top and short and stubby uneven nails. I did ask to keep as much of the length as possible, but I only got that on one nail. The 2nd day into it, one nail chipped. Day 3, the whole nail - dip and gel polish disappeared while I was making a large dinner for in-town family and friends. I had to throw out the ENTIRE thing to save major embarrassment of not knowing where this fingernail had gone. Humiliating to throw away dinner when everyone is hungry. Another $500 to take everyone out because of a failed nail job. By day 7 - Just a week into it, I was down 4 fingernails and 2 1/2 toenails. I was able to swing into Creative Nails to get the rest of the gel off my 6 remaining fingernails on Saturday the 11th. Sandy wasn't there. 2 other men were and I asked for help to get them off. One of them pulled the container of nail tips and used one to pop the rest of them off. I asked if he had acetone or something else. 'He said this is healthier.' and proceeded to pop them off. Pretty uncomfortable and there isn't much of my natural nailbed left. Hell, I could have done that myself and possibly salvaged a bit of my own nails that are now super thin, flimsy, peeling, rough and breaking. After he told me I owed him $10., I wasn't about to show him my feet. I was pretty upset he even asking me to pay (and I told him they were just done), I forgot to use my $20 coupon. UGH. Sorry Sandy, I thought I found a gem, but I won't be back.

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Creative Nails Rocklin
Creative Nails Rocklin
Creative Nails Rocklin

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Nailz By Jenna - nailtechnicians - Updated June 2026

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