2 stars because honey was pretty standard, their care for bees are important.
Contacted the company towards the end of July for a small bulk order for wedding favors (event was mid Sept) and custom labels. Got the order confirmed and I wanted to pick it up in Sept at the Sunday market at castle. At the end of August, I was told my order was being fulfilled (about 4 days before my pick up date). Comes to the pick up date, and the people working the booth told me that didn't have my order. They called the office. Then I was told that my order was supposed to be picked up the day before (at a Saturday market). I told them what my emails said which was confirmed to be picked up on that Sunday. The workers mentioned that the office prob got my emails late and thought k was picking it up on a Saturday. I told them no because the emails are from weeks ago and the office confirmed it early and confirmed a few days ago that they were filling my order. They call the office again. Then tells me that they have my order at the booth but no labels. Confusing because if my order "was supposed to be picked up the day before" why isn't there labels on the jars and why didn't the workers tell me when I got there that my order wasn't there? If and big if (benefit of the doubt) my order was forgotten about, I would've felt better by having them tell me "I messed up and didn't have your order ready, I'm sorry" versus giving me odd reasons that don't add up. They told me that they could drop the labels off to me or mail it. I opted to have it mailed since there is still days before my wedding (a wee less than two weeks which is more than enough for mail to get delivered to an address on the same island). And since a few days ago, we still didn't receive our labels so we have to pivot and figure out our own labels for our favors. Out of my order, one jar was cracked and leaking, and two other jars weren't closed properly and had ants in the honey, the two boxes that the jars were in had dead ants in the box. Grateful that the market workers gave me a few extra jars because if they didn't, I would've been short. I had to clean each jar extra good and not reuse the original box due to honey leakage and dead ants.
Communication and execution could've been better.
Grateful for what they do for the bees though. read more