I've ordered delivery, as well as eaten here. Their menu has a good variety. If you're someone who doesn't like ramen, or you just aren't looking for a big bowl of soup that day, they do offer smaller dishes. They're also one of the few places that offer great bubble tea (which can be customized to fit your taste). When I tell people about this place, I (sometimes) refer to it as a place for introverts. I do not mean this in a negative sense at all. As someone with a stutter, ordering in a restaurant can make me nervous. When you come here, you seat yourself, then place your order and pay through a QR code provided at each table. This does make things a little more comfortable if you have social anxiety. So how does the food get from the kitchen to the table? When your food is ready, a "robot" (a small, motorized shelf unit with a screen) delivers your food to your table. Once you have your food, you press something on the screen, and the "robot" drives back to the kitchen. So why did I give it 4 stars instead of 5?
Recently I visited the location for lunch but had an experience that threw me off a little. I ordered 2 servings of the Salted Egg Yolk Lava Buns (each one only comes with 3) (which is what I normally order, so I know how it comes). When the "robot" delivered my lunch, I was excited to get into it as this is the only location that offers this dish. I got through the first steamer tray and was ready to tuck into the second. When I lifted the first tray to put it to the side, I noticed a small dead spider sitting on one of the buns. I wasn't sure if I was seeing it right or not. Maybe a splinter of the bamboo steamer had flaked off. Nope. When I looked closer, I saw that I was right. A small dead spider (those little ones you almost don't even notice in your house) was sitting on one of the buns. I took the steamer to the nice woman at the front counter and calmly (and quietly) told her what happened. The last thing any business needs is a scene. She quickly took it away and brought it back to the kitchen where she reported to the staff what had happened. A few minutes later the batch was replaced. However, the man from the kitchen was very rude. He implied that the spider dropped from the ceiling when I was eating the buns. I explained (again, very calmly) that I noticed it when I removed the top tray after finishing the first set. Short version: he tried to tell me that it didn't happen in the kitchen because "it only takes 10 minutes to make them, so it couldn't possibly have happened there". I repeated that the steamers were stacked one on top of another while I was eating the contents, so the only way a spider could have gotten in was before it got to the table. He didn't apologize at all. I understand that a situation like this can throw anyone off. But the correct is simply, "I am so sorry. We'll make sure to keep a better eye on things in the future, so this doesn't happen again." Simple as that.
Will I ever return here, or order from this place ever again? Absolutely. The food is great quality. This situation was a fluke, and nothing more. And I have no doubt it will never happen again. However, I hope that whoever it was who brought me the replacement batch (manager, chef etc.) rethinks his attitude and how he speaks to customers. read more