This place should get zero stars. It's rare to come across such blatant theft. I dropped off my…read moreboots in early December, as the soles were no longer glued well. There are shoes piled up everywhere, in no apparent order. I was told I would get a text when my shoes were ready. I waited a month, but then it was the holidays and I figured I'd check in early in the New Year. When i called in early January, he had no idea which boots were mine even though I had a (worthless) ticket stub with a number on it. After 10 minutes of asking me details of what my boots look like, he said he found them and they weren't fixed, but he'd text me when they were ready. The next week I called, and he texted back "sick day." I texted two days later to see if he was open, but no response. I went in a week later to just try to get my boots back. At this point, I knew they wouldn't be fixed. Once we found my boots among the huge piles of shoes, he proceeds to immediately start using the blow dryer tool and making small talk, without giving me any chance to just take the unfixed boots back. They very clearly had not been reglued; there had been no glue reapplied. He handed them to me and demanded $20. I was shocked. I took the boots, and immediately saw that the soles were still not attached. Annoyed, I showed him. He immediately started yelling at me that I could go to Victoria if I didn't like how he did it. My husband was with me and was appalled as well. The man never intended to properly fix my boots. He just wanted my $20. Such blatant theft. If only I had checked the reviews before I'd been to this shop, or gone with my gut feeling when walking into this shop with mountains of boots and shoes piled up.

WARNING TO ALL WOMEN: I went here a few times while I was married, and the owner made several crude…read morecomments and hit on me repeatedly despite my clear lack of interest. He would tell me to leave my husband and come be with him, that he would take much better care of me. I only returned because he was half a block from my work, and he did such an amazing job on my shoes. After my divorce I went back one more time; when he noticed I was no longer wearing my ring, he proceeded to invite me to move onto his boat with him and bring my kids, saying he would be the best daddy to my kids, and that I could call him Daddy too if I wanted. He's a major creep! After speaking to several other women I know, they too have experienced this gross behaviour and refuse to go anywhere near his shop.

The reply thoroughly explained what needed to be done, and provided a quote for the work we needed…read more The price they quoted was reasonable and they recommended that we only do the front of the shoe now and the heel as it deteriorates, to save us that expense at this time.

My sister recommended this shop so I bought my husband's bag here. The bag needed new buttons,…read morestitching and a sealant coating (bag was falling apart at the seams). The bag was ready for pick up after a 3 week wait because the coating needed time to dry. It looked great at pick up and my husband is very pleased with the work done. I thought the price was very reasonable for the service. They also sent a text message when the bag was ready which is great communication on their end.

We have had many items repaired, including purses, shoes, and recently replaced a zipper and some…read moreboots. Every time we've had great service.

I purchased shoes in US. and we're a bit tight in the toe area. Took them into Duncan Cobbler and…read morethey stretched them to fit perfectly. Great inexpensive work. Highly recommended Duncan Cobbler. New address at 488 Trans Canada Hwy.

Great little business. The first time I visited, I had the zipper on a beloved Betsey Johnson bag…read morefixed - the proprietor (I guess Alex?!) assured me he'd put in the strongest zipper ever - and he did! I've never had a problem with the bag again. He also fixed the handles and reinforced them. I recently took in my favourite high heels to be reheeled and he did them on the spot! For cheep! They also cut keys. Perfecto! This is one of those must-have businesses you need to know - it's not exciting but it sure is useful.

Went there once, but was not great. When I went to pick up my shoes, I asked him why the shoes were…read morenot polished, he told to do it myself. I had to go inside and use the machine to polish my shoes while he was watching. (It was cash only).

Would 100% recommend - I just had 4 pairs of my expensive leather shoes restored after years of…read morewear and tear. THEY LOOK BRAND NEW! He did such a good job and finished them all in one day!

I was lost in a sea of despair when my favourite summer shoes broke! They are just the right kind…read moreof strappy and fit like were built around my feet! We are talking serious Cinderella slipper type shoe... I digress.. So I brought them in and the gentleman behind the counter was very friendly and quickly assessed the shoes and told me he could take on the mission of making them whole again. So two days and $25 later, I got my shoes back and they look like new! The straps are fixed and they feel even better than before! I couldn't be happier with the service and will be bringing more footwear here in the future!

Tony was so friendly and did a wonderful job on my boots. The seem was nice and clean and it was an…read moreexcellent repair, I like to take care of my boots so thank you so much.

Super pricey since this business is under new ownership. I did not leave shoes for repair. Will…read morefind another shop. Previous owners did good work at a fair price. My star rating is simply based on price since I did not leave shoes to assess the quality of their workmanship.

Great service!! Helpful and the best cleaning job ever. They also specialize in ordered a product…read morefor our sofa!!!

I brought a pair of nice boots that needed new heal caps in and they offered to do them in the…read moreafternoon, but I didn't need them straight away, so I picked them up a couple of days later. They did a great job and it was only $20 for the repair. They were polite and Marco, the man I spoke with was hilarious! I highly suggest this place for leather repairs.

The shop has been around for decades! Old school shop with great service, quality repairs at…read morereasonable prices. Remember cash only:-)

Been going to this business since the 70s with my mom. They do an excellent job on all repairs…read more They do more than shoe repair, purses, bags, backpack, leather work, and hockey pad are some of the recent repairs they have done for me.

I entrusted this shop with a brand-new $458 pair of handmade boots, and not only were they…read morepermanently damaged -- the way I was treated was shocking and deeply upsetting. Before bringing my boots in, I called ahead and asked specifically whether the heel could be shortened and whether a broken zipper could be repaired. The owner told me yes with confidence and expressed no hesitation. These boots were handmade, brand new, and cost US $458 (Bird of Flight Shoes - Ojai boot). Had there been any uncertainty, I would never have brought them in. When I picked them up and wore them for the first time, it was immediately obvious that one heel was significantly shorter than the other, causing discomfort and hip pain. When I returned to the shop, I was extremely calm, kind, and gracious, despite receiving no apology. I accepted that mistakes can happen and trusted that the issue would be corrected. However, after the second pickup, the situation deteriorated significantly. Not only were the boots even more uneven than before, but I also noticed significant scuffing consistent with handling during repair. When I raised this, I was told the scuffing was from me wearing them, which is not accurate -- I have photos taken immediately before drop-off that show no such damage. What was most disturbing was how the owner's behavior escalated once other customers entered the shop. His tone changed dramatically -- he began raising his voice, shouting, and denying previous statements. He encouraged other older male customers to involve themselves in the interaction, and I was spoken over and dismissed while trying to address damage to my property. I felt intimidated, ganged up on, and pressured to stop speaking. This was an extremely distressing and abusive-feeling interaction, not just a poor service experience. The boots are now effectively ruined, and while a refund was eventually offered (after initially offering only $20), that does not undo the damage -- nor does it excuse how I was treated. This review is a serious warning. Not only were valuable boots damaged, but when I calmly raised legitimate concerns, the situation escalated into an intimidating and hostile encounter. I would strongly caution others against bringing valuable items here, especially if you expect respectful or professional treatment when something goes wrong.

I have been coming here for many years and the staff have always gone above and beyond to fix my…read moreshoes as well as my clients' special-needs shoes. They have taken time and effort to find us the right material for the job. I can tell they truly care about their work and their customers. I recommend them for quality service and workmanship.