I moved into a house nearby last summer and have spent more money than I ever expected here. For…read morefixing things around the house, and small projects I have yet to not be able to find what I need here. One thing to remember, the store is jammed full of stuff and the organization is not intuitive. The staff are friendly though, so just ask where to find what you need. I wasted a lot of time at first wandering around trying to find what I needed. There's also a good amount of HVAC sheet metal, cable, tubing, etc.. in the back if you ask one of the employees.

Better customer service. Ornery old man in the paint department…read more Hire people who are willing to help out please

Honestly you all need to shut this door down I've lived over in this area for almost 7 years now…read moreand been coming here for well I need just something little just something this just something that and every time they don't even look really on what I'm holding they just say no we don't have that you're going to have to go somewhere else just worthless they're always stuff in their face full of food they don't have no customer service and there's nothing in stock it is a shame it is a total shame and what I came in here for this morning I already looked it up they had it sitting right on the shelf I'm not feeling well right now I didn't have time to argue with the guy I said it's right down that aisle and I just walked out it's just worthless worthless worthless worthless

Oh MAN!!! This place is cool!!!…read more My husband took me here to look for Christmas gifts for our 3 boys. When we pulled in the lot all I could think of is WHY are we at a hardware store??? But this is no ordinary hardware store. This is also the Michigan hobby shop and hardware store Mecca!! We found the coolest remote control micro drones, remote control cars, planes, trucks, helicopters, trains, and everything else you can imagine. There was a complete aisle of Boy Scout supplies and another for the Girl Scouts. We bought several things for homeschool in those aisles. The train aisle not only has trains and tracks but everything you need for building layouts, gardens and miniatures. They had slot cars GaLORE!! If your are an enthusiast or a collected you really need to check out all the cool slot cars. I was drooling over quite a few. Be sure to look up when you get to the hobby area. The planes are super cool!! Arts and craft items, painting and drawing items, models, puzzles, ships, planes, cars, and trains. It's a young mans heaven here!!!

Let me Begin by saying that 99.9% of the staff at this establishment is absolutely amazing however…read morethere is One bad Apple among them who is a child molester he may never have been caught but I promise you he is! I'm not going to name names I'll just say be aware of a long-haired grungy looking middle-aged man. Otherwise the staff are amazing so helpful so kind the selection prices all of that is great and I'm not even certain if they're aware of his past I'm assuming they aren't because I highly doubt they ever would hire him if they knew.

my husband took my grandson there to help get his mini bike repaired…read more3 weeks and $120 later they said it was ready 3 phone calls before we were told "it's being worked on right now" finally got it back and it was worse took it back again and this time they blew the engine told my husband there's nothing they can do and refused to refund our money very rude people that are dumbasses and now our grandson is out his money and his mini bike do NOT waste your time or money on this place

Their service is great. They always help me find what I am looking for. And at Christmas time I…read morelove their decorations. And they have replaced my screens. Also love that they have a Post Office in the store. I have no complaints of their value.

I purchase an item at true value, Jordyn ask do I need a receipt, absolutely!!!, why wouldn't i…read moreneed that. and I had to " ask" her can I have a bag for my Item. train your People better

Very helpful honest and great prices! I would definitely recommend them over big box stores.read more

I love this place. It's a smaller hardware store so they don't have everything that a big box place…read morewould have. However, they still have a lot of merchandise in this relatively small space. I've been here about a dozen times and only once did they not have what I was looking for. Plus, the staff here has a customer service attitude that makes any other hardware store seem impersonal by comparison.

This Ace has great customer service. I was welcomed, asked by several people what I was looking…read morefor, and acknowledged when I left. At most Ace stores it is difficult to find any customer service or assistance at all. This store didn't have the exact item I was looking for but I still had a positive shopping experience.

Always have what I need and always have good smart people working there…read more........................................,.

there is a reason they say no returns or exchanges. Hes sells you garbage and won't take it back…read moreand blames you .

Mike is the best! I've been to this location at least 3 times when I couldn't get the help/parts I…read moreneeded from my local hardware store, Home Depot or the internet. Mike always has just the fix I need and he goes the extra mile to make sure I'm happy with the service. I mentioned to him that I don't know why I don't stop there first before wasting my time at other places but that's all changed since time is money and as a matter of fact, I save money there too. They always have a sale going on and his prices are highly competitive on items that are not on sale. On my latest visit, I had a 75 year old door lock that wouldn't unlock once you locked it. I thought the skeleton key (yes, skeleton key!) was the wrong type of key but Mike was convinced he could make it work with the key I had. I was very skeptical and sure I knew what I was talking about even willing to buy another type of key to open it. He took the lock in the back, returned a very tense 15 minutes later and voila(!) the lock worked perfected with the key I had. I was impressed that he took the time to get it working without trying to sell me something different instead. Actually, he did offer a better lock but I didn't want to have to change all my locks, so worked with what I had without pressing me otherwise. I highly recommend if you have a difficult hardware issue that you visit this place first and ask for Mike!

Great customer service. Great remodel store ! Friendly staff and always on top of there game. !read more

Shannon and Jack are great workers!! Helped me find what I was looking for with a smile on their…read morefaces! You don't find customer service like this anymore! Great job to these 2 employees ! Pleasure to do business with this store!

The worst customer service on the planet can we give negative stars. The paint department has the…read morerudest unfriendliest people working there. I went there to get my sample paint corrected because they completely botched up the color and they would not fix it for me. The two women that we're working, they told me I had to buy all new paint or just repaint my entire wall. The absolute worst customer service I've ever received.

Story time. Earlier…read morein the year, we made the observation that our aging doors were not sealing as well as they should. We had tried a few simple home solutions, weather stripping and adjustments to the hinges. We had some slight improvement, but it became clear the doors were in need of service. We had received recommendations to contact home depot and request an evaluation. The estimator cost forty dollars. He came out and they've provided us with useful information about our home. He left us feeling pretty good, even went so far as to offer that they could rehang the same size doors in the space, and that it might be of interest to save our trim because it was obviously high quality and expensive. Enter "Luna." Luna is the upsell agent that works inside home depot for the ordering and installation process. She called while we were on the road. We weren't able to have a complete conversation, but what she did impart was that the doors would need to be custom ordered. This created some confusion. Over the series of the next six emails, I asked, why. Each time the answer I got back was "trust me bro." Finally, I stated that the estimator had clearly given us different information and asked for the measurements. The terse reply I received was that the measurements are for in store use only. And would not be shared. Literally "trust me bro." So I'm out $40 for a bogus estimate that I didn't actually receive. I've taken time out of my busy schedule to allow someone into my home with the promise to do work for me. And i've received nothing. I can see why home depot has a two star rating from this location. Fortunately there is a Lowe's nearby. And I can always file for fraud protection on my card. I will also contact the better business bureau and the state of michigan to report that I was denied an estimate in writing for work.