The manager Yanita and customer rep Danny are a poor representation on Napa auto parts. They are combative rude and emotional . They are get bogged down with emotions and forget that they have a role helping customers. I asked for a part number and in typical emotionally unintelligent fashion they worried about who answered the phone on what day instead of helping the customer . It's toxic! read more

The NAPA store on 4300 N Elston Avenue has been the worst experience we've had in all the years we've been purchasing auto parts for our business. Yanira, who is supposed to be the manager, was extremely rude and unhelpful. When we tried to return defective parts, she offered no solutions and instead falsely claimed we were being rude--ultimately refusing to issue a refund, despite us having the faulty items in hand. We've also had ongoing issues with billing, particularly with not receiving proper credit for returned parts. Every time we call to resolve the matter, we're told Yanira is either busy, out of the store, or on vacation. As daily customers, we feel the treatment we've received has been consistently poor and unfair. I'm leaving this review in hopes that others who've had similar experiences will speak up and that the store's ownership will begin holding their employees accountable--starting with treating loyal customers with the respect they deserve. read more

I've spent millions at Napa over the years ,I've been loyal and I try not to shop anywhere else for our my shop. I also understand young guys behind the counter can be a little rough around the edges. people need to start somewhere, I get it. I've also never left a review before, but today I got thrown out of Napa for overloading my cart, and I need to vent . today , on my 10000 visit over the last 44 years of shopping at Napa, the young man in the warehouse said I overloaded the big flat cart with 4 batteries. He was incredibly rude argumentative and just downright increadbly mean. He wouldn't let it go, so I explained that was the way the other guy loaded them for me, and he had another 5 on the other cart he just loaded and was helping me push . He mumbled fking idiot under her breath, I responded that I'm a customer not the enemy. I wasnt rude but insisted that there is no need to cuss me out, especially for somthing so silly. And , im just trying to spend money there as efficiently as possible. Sir please leave. i was fuming , but didnt want to get banned for life, so I didnt want to escalate things but said " maybe you should check yourself because your out of line". . That was it, he went nuts and told me to leave the store. these guys went full nuclear in 1 minute of debate, only because I complained they were being rude, and unhelpful. The manager heard the whole thing , was apologetic, (I apologized too for the drama) and he gave me the main managers number to call (I didnt ask for apology or number to call). one customer in line were patting me on the back, and the gentleman in front of me was upset at these guys too. Who trains these Neanderthals? when I was a kid my boss at a tow yard used to slap me in the back of the head when I screwed up. I screwed up a ton because I was young and inexperienced . best thing that he could have done. Some of These young guys at Napa are incredibly good, but others should not be left unsupervised in public. Mean, ignorant, some would say stupid , argumentative . Best part he called me a bucked tooth f word. (He was right, my teeth are kinda big) I was stunned. I personally was just as stupid at his age, but I was humble and respected my elders, let alone customers. I really wish I could have taken these 2 young men behind the shed and explained the facts of life to them. Somthing like "i have won and lost fortunes, seen the world, have 60 years of experiences, have had many careers, owned a few companies, loved my wife with the intensity of the sun, raised a family, support many people, love my employees and treat them as family, , and you two idiots are A pebble in the road, are uneducated, undisciplined, impolite, lazy, and stupid, and have a net negative output in life so far. You can't communicate, reason, sell, negotiate, repair anything, work a counter or given your appearance fill your gas tank. You are the bottom of the food chain, and without the support of your parents you would die of exposure and malnutrition (we're in Minnesota) You can't even work a shift at Napa without cursing a good customer out for no reason because you think you have a badge, and a fragile ego. . napa, I love you, but come on guys, I rather stand in line longer instead of dealing with these guys. some of your counter people are worse than an empty register !!!! Just thinking out loud here - Compare the guys at discount tire , it's employees and culture to Napa, its night and day. They are same age, roughly the same pay, but the difference is crazy. I wondering what the discount tire guys are doing diffent to make the service so good compared to napa. Anyway, thanks for listening folks. read more

I have always performed my oil change via buying the supplies here. GREAT SERVICE! I love the people who work here. They are always having the best day. I once went in, got all my car accessories and was out the door within 2 minutes. Good Service! Which is refreshing considering all the Auto stores in Chicago. read more

We had AC problem on my car but we didn't know what's wrong. Johnny Lopez at the store provided us excellent, outstanding customer service. He told us kindly, why, what we need, showed us what to do with very nice attitude. We really applicate assistance. Thank you Johnny! read more

Website says they're open til 8pm. I arrived at 6:58 and the doors were locked. Guy standing behind the counter wouldn't acknowledge me standing there. Wasted time and money for the meter just to get turned away for something I needed quickly. Go somewhere else. read more

Johnny is the easiest parts guy to order from . He is great when I need a part at a good price . I shop here once or twice in a month , sometimes more . Gray parts store read more