The man at the front desk seemed irritated that I even walked in the door. I simply needed a…read moreheadlight replaced but he was rude and condescending. I will never go back.

If I could leave no stars, I would. I had a horrible experience of "customer service" on top of not…read moreeven being serviced at all by Eric... he was the most rude & "busy" but on the phone, person I have ever met. I have been coming to pep boys to get all of my cars serviced for a while and after this experience, you guys will no longer have me nor anyone I can stop from coming as a customer EVER. ERIC, IT COSTS NOTHING TO BE NICE!

Jordan at Eurofed is a consummate pro. My wife had issues with her brakes and BMW quoted $1000 for…read morethe i3. She got a much better quote from Solo Motors but they were unable to remove the wheel lock. BMW quoted $30 or $60 for removal of the wheel lock and asked to her to come to the dealership not promising that it could be done the same day. Enter Jordan, and not only did he remove the wheel lock for free, but he put another option which included a much easier removal for the future. Oh, he even got us in and out the same day at 1/2 the price of BMW Of Gwinnett and just a tad lower than Solo Auto. Best part was the friendly customer service by Jordan who apologized for the tight parking situation and helped me backup my car. I'll be going there next for my other car. Highly recommend them. Please support this reputable org and stop going to the scammer dealerships.

Don't EVER get your car serviced at this place! I went in for an oil change and they told me I had…read morean oil leak and a long list of others things that needed to be fixed. 10k worth of problems!!!! I went with my gut and went to Mercedes to get my car checked out and they told me it was nothing wrong with my car!! The way you try and get over on women is crazy and you all will be dealt with!! Also they said everything was urgent and needed to be worked on asap or more things will go wrong! I heard lots of bad reviews of this place after my terrible experience. 0 stars!!!!!

Camilo helped me with an issue with the battery in my car. He was so patient and professional. I…read morehope more AZ have employees like him.

I needed to replace a couple of air filters and a rear brake light on my car, so I looked online so…read morethat I wouldn't experience sticker shock at the store. I found out that I could order the three parts I needed through the NAPA website, pick them up the next day, AND get a 20% discount for ordering at least 3 parts on one order. Great deal! Ordering was easy, although I was confused because I was quoted one price online, then saw slightly higher prices in my notification email after placing my order (due to "estimated" state sales tax), and saw an even higher price (like $20+ mor) ewhen I got a "pending" charge notification from AmEx. Before making phone calls to try to correct these discrepancies, I decided to see how it played out. The next morning, I received an email notification to pick up my parts from NAPA Auto Parts in Sandy Springs. When I went to pick up my order, the helpful woman at the store asked for my photo ID and asked for my order number. She looked in the system for the location, quickly went to get my order and gave it to me, along with the receipt. I looked at the total on the receipt, and it was the correct price that I was expecting. Just to verify, I asked the employee if this was the actual price that I was going to be charged, and she told me yes. Fantastic! In the short 3 minutes that I was physically in the store, the three employees that I saw made sure that the customers in the store were being helped. The store looked very clean and organized. One customer (not me!) who had bought windshield wipers and was struggling to replace them on his car in the parking lot asked one of the employees to help him, and the employee cheerfully went outside to assist. Parking is free and plentiful. Before leaving for home, I opened the boxes just to make sure that they were the parts I needed. Air filter ... check! Cabin air filter ... check! Light bulb ... check! I replaced the old parts with the new parts when I got home, and it didn't take me long at all. What cost me $40 at NAPA would've cost me a little over $112, as quoted from a car repair place that changed my oil earlier during the week. Thank you, NAPA, for having a simple process for ordering parts that I could replace myself. Now, if you can just improve on the varying and confusing pricing of orders, it would be great! In the end, though, I was correctly charged for the parts, and incorrect pending charges were replaced with the right ones.

I received nothing but top notch service at this loation. The sales rep Desmond went above and…read morebeyond helping me radiator hose for my BMW, very professional customer's service.

Everyone is so incredibly helpful and nice. I got everything I needed (battery, air filter, and…read moreoil) and ordered the part that wasn't in stock (brake pads).

Steve and his team at North Point Auto are professional, trustworthy, and time-conscious. I brought…read morethem a 2007 Mercury Montego that wouldn't start, and they did a thorough inspection complete with pictures and detailed notes. Steve made several personal calls to keep me updated on the status of my vehicle and what it needed. He was honest about pricing, the actual repairs required, and the timeline ahead. Couldn't recommend them more!

My car ran hot (3rd time - water pump had been replaced twice). Found North Point via reviews! I'm…read moreglad I did. Total car inspection - told me specifically what I did NOT need to do right now. They stayed in touch and made repairs quickly! Their pricing was quite fair. I'll take my VW back whenever it needs some TLC. Steve is great - Ed too! Honest and Fair. Thanks for getting me back on the road!! **And it feels like I'm driving a new car!

I had a great experience at the Duluth location all thanks to Juan Rivera. Now even though I did…read morenot walk out with a car it was the customer experience and the sales person that makes me want to come back and work with them. Juan displayed so much patience and was very knowledgeable about every car he presented to me. I am looking forward to a specific car that was not at this location, but Juan has even since reached out to see if we could get one in. Thank you guys for all of your hard work , I would recommend this kind of ethic to anyone looking for someone who thinks about the driver and not just the sale.

Wanted to post from the response from from there customer car at Jeep main office. also sending in…read morepostal mail as well straight to them. Amazing how neatly they swept this under the rug! Dear Sir or Madam, I am writing to formally express my dissatisfaction with the handling of my recent service case and its closure. Despite being informed that my vehicle was repaired and the case was being closed, the original issue was never resolved. I was not scheduled for, nor did I receive, a follow-up visit to address the initial problem. As a result, the core concern remains unresolved. I made multiple attempts to return contact regarding this matter but did not receive a response. Closing the case under these circumstances, without confirming that the issue was properly diagnosed and corrected, is unacceptable. The fact that the vehicle was picked up should not be interpreted as confirmation that the repair was completed successfully. It simply reflects that I was left without further support or communication. I am requesting that this complaint be formally documented and reviewed. I also expect acknowledgment of the incomplete repair and the lack of follow-up communication. This experience has significantly impacted my confidence in both the dealership and customer care process. Sincerely, Jeep Owner