Poor communication. Wrong analysis. Wasted time. Wasted money. My vehicle lost power next to this…read morelocation, and I stopped in to get it going again. 4 days and $450 later I had my car back still needing to be repaired. I never authorized work beyond a diagnostic, it was held for days saying they needed more time to determine what was wrong. I couldn't wait anymore and was charged $450 just to get it released. I reached out to the owner asking for some justification and never got a response.

This is my "go to" place for my car. As a single woman who knows very little about cars, these guys…read morehave earned my trust time after time. They always listen to what I think my car's problem might be and what "symptoms" are being exhibited, they investigate and break it down to terms that I understand. They are thorough and I have never been led astray. I highly recommend this business.

We needed some work done on our minivan rather quickly - we weren't entirely sure the issue, but…read moreknew it had to do with wheels/suspension. The guy took a look that day, gave us a super reasonable quote, and had the work done by that evening. This is our go-to mechanic from now on - honest, reliable, and does good work.

When Pronto first open, they were honest, reliable and a good value. Not anymore. They charge us…read more$45 for an inspection that they did not do. Their quote $2,500 for work we did not need. Take your business else where. Pronto you owe us $45. We will stop by later.

I've been very happy with the service and quality of work over the last year since I moved to…read moreEllsworth. Their pricing is fair, and they have always treated my vehicles with respect. I like that they look over the car carefully and identify the issues that need fixing. I brought in my wife's car for an oil change, and they noted that the headlights were very hazy. I hadn't even noticed. I had them resurface the lights, and WOW what a difference. Any time they identify a bigger ticket repair that needs doing, they call and get permission. The small stuff they just fix, and charge a VERY reasonable rate. I'm very happy to have courteous mechanics who take pride in what they do.

Dropped my vehicle off to have it looked at. Called to follow up the day after it was dropped off…read moreand was told the repair was done... I was confused as I had not authorized a repair but thought maybe they just did it because it was an easy fix... Nope, $900 repair. With no authorization. Pretty sure that is illegal. Told me they could remove the parts if I couldn't pay for the work, I told them not to touch my car again. Lied to me several times about the cost of the parts, worst service I've ever had. I wouldn't let my worst enemy go this place.

These guys are just the Best!!! I got a quote for repair from the dealership where I bought my…read moretruck. These guys saved me 100's of dollars and did a great job! I cant say enough good things about this garage. I won't take my vehicles anywhere else!

I needed a starter motor repair. My car did not start despite attempting to jump it. Bourke Bros…read moreTowing & Auto Repairs were able to come to my house, tow my vehicle from the garage and bring it to the shop. The staff on the phone were helpful to give me a rough quote of a re-manufacturer starter motor repair + towing the day before. I was notified that my serpentine belt also needed to be replaced - which it really did. Lots of cracks. I was given two prices: one price if I paid in cash or check. The other was a surcharge if I choose to pay in a card. It was same day repair - they towed it at 9am. They called at 10am to give a final quote / needed repair. By 1pm, I was told it was ready for pickup! Their lot is small so my car was waiting for me out on the road. Semi-high traffic area. Overall, I would use these guys again for auto repairs.

I had my windshield replaced at Only 1 Auto Glass after my insurance company recommended them, and…read morethe experience was excellent from start to finish. Scheduling the appointment was quick and easy, and my service was completed on Friday, April 17, 2026. The technician, Gary, went above and beyond by calling to let me know an earlier time slot had opened up--which worked even better for my schedule. He and his associate were both friendly, professional, and took the time to clearly explain the process before getting started. The installation itself took about 40 minutes, and the results were great. Everything looks perfect, and the whole experience was smooth and stress-free. I would highly recommend Only 1 Auto Glass to anyone needing windshield replacement.

I went to this company when I had an unfortunate crack in my windshield that kept on growing. The…read moreexperience was seamless from start to finish. Once the job was complete they reminded me not to use a car wash for 24 hours and everything would be fine. My car windshield looks fantastic and I highly recommend this business.

Excellent work by friendly people. Smart, ingenious really, how they got my heavy truck towed out…read moreof a difficult situation. Timely, great communication. Probably the best I ever had! I saw a negative review, which is so different from my experience and the other reviews. Bear in mind that the problem in some cases is with the dispatcher, not the actual tow guys. Also helps if you know just how difficult it can be to handle multiple tow jobs often taken and eta given by someone other than the tow truck operator.

Horrible customer service. Accepted the tow from my roadside without checking notes. 2 hours after…read moreaccepting called to say cannot tow with key. Would never suggest!!!

Don't waste time and money and expensive jobs not good…read moremaybe for the new cars but if you have a full detailing don't go there sucks I go to pick up the car I notice they miss something I point they said they're gonna fix NO I get home check even worse

Short, but not so sweet experience. I picked up my sister so she could drop off her car to get…read moredetailed. She told me she walked in and the guy kind of gave her a bit of tude, she brushed it off since she has worked in customer service before and he was probably having a bad day. Immediately after we left, he called her and said "it looks like a family of scarecrows exploded in your car." In working in customer service myself, you don't make comments like that towards customers as it can put them off and make them feel ashamed and embarrassed. We all let our cars get bad sometimes, we KNOW, we're already embarrassed, you don't have to make it worse. She called him out on it and he told her to come pick up the car. So we walked in to try to have a chat with his manager on some professionalism, turns out, he's the owner, Kyle. Instead of trying to discuss anything, he just ran to the back after being called out for his unprofessionalism. Usually, I'm not the type to write reviews or even call out a crappy customer service experience, but his attitude and disrespect was just unreal. As I was considering also getting my two cars detailed here, I no longer will be.